Risma Nisa - Academia.edu (original) (raw)
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Stress is someone's response to environments and events, called stressor, which threaten them and... more Stress is someone's response to environments and events, called stressor, which threaten them and demand their ability to survive . Stress can be occurred in all conditions and occupations, including hotels. One of characteristics of hotel services is serve all guests as a king. In order to satisfy the guests, the hotel's employees or employees are often required to remain friendly to guests, even if the request is inconvenient for employees. They must suppress their feelings in order to maintain quality service to guests. This is what could lead to the occurrence of stress in the work environment clerk. Job stress may cause the organization can not achieve their goals or targets set. In addition, stress can also cause great material losses. For this reason, researcher wanted to know about stress level of employee at Sriwedari Yogyakarta Hotel. The research is a descriptive quantitative research. Subjects in this study were Sriwedari Yogyakarta Hotel's Employees totaling 50 people. Data were obtained job stress scale created by the researcher.
Stress is someone's response to environments and events, called stressor, which threaten them and... more Stress is someone's response to environments and events, called stressor, which threaten them and demand their ability to survive . Stress can be occurred in all conditions and occupations, including hotels. One of characteristics of hotel services is serve all guests as a king. In order to satisfy the guests, the hotel's employees or employees are often required to remain friendly to guests, even if the request is inconvenient for employees. They must suppress their feelings in order to maintain quality service to guests. This is what could lead to the occurrence of stress in the work environment clerk. Job stress may cause the organization can not achieve their goals or targets set. In addition, stress can also cause great material losses. For this reason, researcher wanted to know about stress level of employee at Sriwedari Yogyakarta Hotel. The research is a descriptive quantitative research. Subjects in this study were Sriwedari Yogyakarta Hotel's Employees totaling 50 people. Data were obtained job stress scale created by the researcher.