Rizal Razalli - Academia.edu (original) (raw)

Papers by Rizal Razalli

Social Science Research Network, 2023

Proceedings of the 2013 International Conference on Information, Business and Education Technology (ICIBET-2013), 2013

The purpose of this research is to explore the relationship between supplier's dependency and the... more The purpose of this research is to explore the relationship between supplier's dependency and the relationship orientation of supplier-manufacturer relationship. The main tools of data collection instrument used was a questionnaire which was administrated to a total sample of 210 managers is classified by job title and respondents are also classified by their job functions are corporate executives, purchasing, manufacturing or production, material, and operation from Malaysia electrical and electronic manufacturing industry. The response rate was 26% while 96% were usable questionnaires. Sample selection was based on random sampling. The data were analyzed using mean, standard deviation and correlation between independent and dependent variables. The analyses involved statistical methods such as reliability and validity tests and multiple regressions. The findings show that the supplier perceives dependency has a significant relationship with relationship orientation statically.

Abstract. The aim of this paper is two-fold: first, to empirically examine the degree of consiste... more Abstract. The aim of this paper is two-fold: first, to empirically examine the degree of consistency between senior management's orientations/actions toward TQM and the underlying precepts of TQM; and second, to explain how senior management's orientations toward TQM affects middle and first-line managers' attitudes and orientations toward TQM. In doing so, a qualitative investigation in the form of multiple case studies is performed, given that there is a relative dearth of evidence on how an inappropriate approach to the uptake ...

Int. J. Bus. Soc. Sci, 2011

The objective of this paper is to examine the factors or dimensions of BPR that may influence the... more The objective of this paper is to examine the factors or dimensions of BPR that may influence the bank performance. Additionally, it also explores the implementation level of business process reengineering (BPR) in Nigerian financial institutions. A pilot test was ...

staf.uum.edu.my

Page 1. 1 Competing through Responsiveness: Effects on Hotel Performance. MohdRizal Razalli Colle... more Page 1. 1 Competing through Responsiveness: Effects on Hotel Performance. MohdRizal Razalli College of Business, Universiti Utara Malaysia, 06010 Sintok, Kedah, Malaysia Noornina Dahlan T. Ramayah School of Management ...

International Journal of Contemporary Hospitality Management, 2010

Purpose–The purpose of this paper is to investigate the operations strategy of service firms (hot... more Purpose–The purpose of this paper is to investigate the operations strategy of service firms (hotels) in order to determine whether the infrastructural aspects of their operational practices, ie leadership competency and organizational culture, would affect their responsiveness (as a cumulative capability) to their employees and customers and eventually their performance (increase in revenue). Design/methodology/approach–The approach takes the form of an empirical analysis of data (using structural equation ...

The challenges in the business world never stop escalating as todays customer are more difficult ... more The challenges in the business world never stop escalating as todays customer are more difficult to satisfy, companys products are easily copied, and technology is changing rapidly.Outsourcing is becoming more popular in todays business as companies have limited resource to become the best in every business process.However, not all outsourcing are successful.The initial intention to save costs may result in increasing of costs if outsourcing activities are not extensively planned.The intention of this monograph is simple as the writers intend to introduce a good practice of relational-oriented exchange that will lead to better outsourcing performance.It is hope to address issues surrounding customer demand and market competition which is found to affect the relational-oriented exchange and outsourcing success.

xiii CHAPTER 1: INTRODUCTION 1.1 Background of the study 1 1.1.1 Hotel industry in Malaysia 1.1.2... more xiii CHAPTER 1: INTRODUCTION 1.1 Background of the study 1 1.1.1 Hotel industry in Malaysia 1.1.2 Issues related to hotel performance 2 1.1.3 Gaps and thesis of the study 3 1.2 Problem statement 5 1.3 Research objectives 7 1.4 Research questions 7 1.5 Significance ofthe study 8 1.5.1 Theoretical contributions 8 1.5.2 Practical contributions 9 1.6 Definition of variables 10 1.6.1 Service operations practice 10 1.6.2 Leadership practice 11 1.6.3 Organization and culture practice 11

These days, the environmental perspective on operations is becoming more common. In fact, any eff... more These days, the environmental perspective on operations is becoming more common. In fact, any effort in improving efficiency in the organization is closely related to sustainability of our environment. The Environmental Management System (EMS) certification such as ISO 14001 has been accepted as the world standard. In addition to these ISO standards, there are other certifications such as Halal certification. There is no research that investigates the relationship between Halal Certification process and its effect on our environment. Hence, our main research question is that is Halal Certification process can be considered as environmental friendly? In this paper, we argue that Halal Certification also contributes towards green initiatives. We used EDC-UUM as our case study. EDC-UUM is actively seeking the Halal certification from Malaysian authority agency or JAKIM. In this study, we assessed the perception of the EDC-UUM staff on the issue of going green. The findings and implicat...

Artikel ini melaporkan penemuan kajian baseline yang dijalankan untuk mengenal pasti tahap presta... more Artikel ini melaporkan penemuan kajian baseline yang dijalankan untuk mengenal pasti tahap prestasi semasa sebelum bergerak ke hadapan dengan inisiatif seterusnya yang boleh memastikan pencapaian objektif jabatan yang telah digariskan. Kajian ini menggunakan pendekatan model 7S McKinsey untuk mengenal pasti elemen strategi, struktur, sistem, staf, sama berkongsi nilai, stail, skil dalam organisasi pengurusan konservasi hidupan liar.Kajian ini melibatkan seramai 1375 staf dari pelbagai kategori jawatan. Data yang sah untuk penganalisaan data ialah sebanyak 404. Dapatan awal menunjukkan bahawa tahap pencapaian elemen 7S adalah sekitar 70 peratus dan menunjukkan terdapat ruang yang luas untuk lonjakan transformasi di jabatan ini. Pencapaian pada tahap dua turut dibincangkan mengikut kategori jawatan.Dapatan kajian lain turut dibincangkan secara mendalam.

Leaning the operations processes in an organization has become one of the organizational goals. T... more Leaning the operations processes in an organization has become one of the organizational goals. The expected benefits of lean would not only affect the internal process within organization but also go external to the customers.The government-linked companies are well-known for their big-sized establishment.Thus, the operational issues in GLCs are huge.It is interesting to investigate the leanness of Malaysian GLCs. At present,there is little known concerning the extent of lean implementation in the GLCs and the influence of such lean practices to their organizational performance.Hence, this paper would examine the leanness of GLCs in Malaysia In so doing, a total of 281 managers in GLCs were surveyed.The findings showed that the level of leanness was relatively high among the GLCs,while the lean management practice was significantly related to organizational performance.

Despite the increasing trend of international visitors from lslamic countries particularly from t... more Despite the increasing trend of international visitors from lslamic countries particularly from the Middle East to Malaysia, efforts by hotels to customize their products and services to these target customers are still insufficient. In fact, there is no established business model for Islamic hotel either in academic literature or even in practice. The current practices are merely focusing on Halal food certification while the other lslamic aspects of hotel operations still remain undiscovered.The increasing numbers of international visitiors create a bright prospect for this industry, but these opportunities come with huge challenges.Therefore, this paper aims to discuss the opportunities, issue and challenges in the process of developing the model of lslamic hotels in Malaysia.Past and current literature is used to support our arguments.We found the growing number of Muslim population and Muslim travelers will continue to flourish this market segment.On the hand, these opportuniti...

One of the critical challenges of business world is to manage change. This rapid rate of change h... more One of the critical challenges of business world is to manage change. This rapid rate of change has forced many companies to radically improve its business processes or better known as business process reengineering (BPR). Financial sector is one of the main drivers in economy in any nation and has been experiencing drastic change in its operations. This paper examines the effectiveness of business process reengineering (BPR) and the moderation role of information technology (IT) capability on the performance of Islamic bank in Malaysia. BPR dimensions namely change management, strategy alignment, management commitment, customer focus, IT investment, process redesign, adequate financial resource and less bureaucratic structure are investigated to observe their effects on the Islamic banks’ performance. The performance of Islamic bank is unique because it is based on three main quality aspects which include (1) educating individual, (2) public interest, and (3) establishing justice. ...

Malaysian Management Journal

A hotel’s service delivery system is unique because it produces products as well as services. Pri... more A hotel’s service delivery system is unique because it produces products as well as services. Priorresearch in this area is still scarce especially in the context of the Malaysian service industry. Thispaper investigates the extent of service delivery system practices in Malaysia’s hotels. In doing so, aquestionnaire was sent to all 474 star-rated hotels in Malaysia. A response rate of 19% was received.By using factor analysis and descriptive statistics, the results indicated that the extent of hotel servicedelivery system could be measured by the following seven dimensions – new products/services, customerparticipation, hotel operations layout, push/pull orientation, level of standardisation, use of InformationTechnology (IT), and human resource specialisation. Furthermore, on each dimension, managers ofhotels perceived that their hotels had high introduction of products/services, high customer participationfor service adaptation, mixed operations layout, pull orientation, high sta...

The Journal of Social Sciences Research

Statistics attested that Malaysia is ranked the 1st as the hub for Islamic tourism among the orga... more Statistics attested that Malaysia is ranked the 1st as the hub for Islamic tourism among the organization of Islamic cooperation members’ state. Despite these achievements, literature indicated some conspicuous challenges affecting Islamic tourism policies in the country. This study uses secondary data to examine the barriers militating against Islamic tourism and put forward some prospects; policy recommendations respectively. Findings from our review reveals that the country had executed 10 different master plan, but poor policy guidelines, paucity of researches and market difficulty were some of the challenges affecting the sector, while other predicaments to Islamic tourism in the areas of Shariah compliant hotels, promotion of halal products, were underutilized. Two propositions were established to accelerate in identification of the challenges and prospects for Islamic tourism in the study area. We have suggested for policy guidelines, the revitalization of the image of Islami...

International Journal of Business Research and Development, 2015

The increasing competitive pressure as a result of technological development, globalization, chan... more The increasing competitive pressure as a result of technological development, globalization, changing customer demand has led to survival challenges of many banks in the developing countries and demanded for improvement in quality of customer service and speed to enhance profitability performance and cost reduction. Specifically the main aim of this study is to determine the effects of Information Technology (IT) capability on the organizational performance of Nigerian banks. Data was collected using hand delivery of questionnaire survey approach. The study used stratified random sampling and simple random probability procedure in selecting the organizations as the sample. Out of 560 questionnaires distributed, 417 respondents were found to be useable for further analysis representing 74% valid response rate. Multiple regression analysis was used to analyze the data using SPSS software. The findings showed that IT capability is significantly related to organization performance of banks based on resource based view (RBV) of organization performance. The outcome of this study provides important information on the effect of IT capability on organizations’ performance, to the managers and academics in Nigeria.

Due to limited placement in Universiti Utara Malaysia (UUM), a lot of qualified students have to ... more Due to limited placement in Universiti Utara Malaysia (UUM), a lot of qualified students have to find other alternatives to pursue their higher education.The collaborative program between Universiti Utara Malaysia (UUM) and 3 Private Higher Learning Institutes (IPTS) has been conducted to cater those students.The program that has been implemented since 1998 is the Bachelor Degree in Business Administration with Honor (BBA). The main objectives of this paper are to identify whether or not the IPTS abide to the rules and regulation of UUM, to identify whether or not they understand the academic regulations, and to assess the level of teaching among the IPTS lecturers.It is found that two of the colleges conform to the rules and regulations at a satisfactory level.The other college is found to be less satisfactory and its students were also found to be less well-informed to the academic regulations and the aspect of administration of the collaborative program in relation to other colleges.Furthermore, all lecturers in three colleges are found to be effective in counseling and advising their students.These findings will be very useful as guidance for future collaboration between IPTA and IPTS.The suggestions given include the IPTS should be awared with the program agreement while IPTA should always monitor and increase their quality control of the program in order the reduce the gap between IPTA and IPTS.

The purpose of the research is to measure the service quality of the taxi service in Changlun. In... more The purpose of the research is to measure the service quality of the taxi service in Changlun. In order to have a good grasp of grasp of passenger’s perception of taxi service quality of Changlun in Kedah, a proper method used to reflect passenger’s opinion accurately.A questionnaire survey conducted to know their opinion about the taxi service quality in Changlun. The quality service of the public transportation in Malaysia is lower compare to other developed country .This study aims to improve the public transportation service and improve passenger’s satisfaction to the taxi service in Malaysia.

This research aims on the environmental dynamism and outsourcing success.This study was to examin... more This research aims on the environmental dynamism and outsourcing success.This study was to examine the impact of environmental dynamism as a moderator on the outsourcing success.In this research, outsourcing performance will affect by three dimensions in environmental dynamism: (a) customer demand, (b) level of competition, and (c) technology changes.Postal survey from electrical and electronic manufacturing industries in Malaysia was used to collect data.The findings from the data collected by the hand delivery survey showed support for the hypotheses of the research.Hierarchical regression analysis was carried out to determine the moderating effect of environmental dynamism on outsourcing success.The result of the research indicated full support of these moderating effects.This paper presents a useful source of information for practitioners that seeks to improve the outsourcing performance.

This paper project is evaluates the level of customer satisfaction among the Malayan railways KTM... more This paper project is evaluates the level of customer satisfaction among the Malayan railways KTMB passengers. The factors with to evaluate the level of customer satisfaction are the on-line services, fare charging practices, customer services and advertisement.The dependent variable which measured is customer satisfaction. A quantitative approach with a multiple regression analysis was deployed to study the relationship between the independent variables and dependent variable. The factors such as the fare charging practices and customer services though show a positive relationship with customer satisfaction, but the relationship is not significant. However, the passengers are very concern about the on-line services, and advertisement used to communication with them to improve the on-line services, and advertisement in other deliver customer satisfaction continuously.