Rolf Molich - Academia.edu (original) (raw)

Papers by Rolf Molich

This article outlines guidelines for developing useful and usable recommendations—that is, recomm... more This article outlines guidelines for developing useful and usable recommendations—that is, recommendations that are likely to be accepted, that can be implemented, and that significantly improve the system.

Journal of Electronic Commerce Research, 2002

Proceedings of the SIGCHI conference on Human factors in computing systems Empowering people - CHI '90, 1990

... evaluation than average computer professionals. It is likely that experience in usability and... more ... evaluation than average computer professionals. It is likely that experience in usability and empirical user tests pro-vides a good background for recognizing and conceptua.li~ ing usability problems. With regard to the latter ...

ACM SIGCHI Bulletin, 1989

... 1987 Measuring the usability of bank account statement s Analysis of the user interface o... more ... 1987 Measuring the usability of bank account statement s Analysis of the user interface of two ... It is hampering not to have lecture notes to all subjects not covered in the ... immediately applicable practical methods and there is too little emphasis on more long-term principles ...

CHI 98 conference summary on Human factors in computing systems - CHI '98, 1998

... Erika Kindlund JavaSoft erika.kindlund@sun.com ABSTRACT ... Consider the process by which you... more ... Erika Kindlund JavaSoft erika.kindlund@sun.com ABSTRACT ... Consider the process by which you might gather knowledge in a new area, such as beekeeping. Your first task would be to build a framework of knowledge about bees, bee behavior, hive constructions, etc. ...

CHI '02 extended abstracts on Human factors in computing systems - CHI '02, 2002

Evaluators who examine the same system using the same usability evaluation method tend to report ... more Evaluators who examine the same system using the same usability evaluation method tend to report substantially different sets of problems. This so-called evaluator effect means that different evaluations point to considerably different revisions of the evaluated system. The first step in coping with t he evaluator effect is to acknowledge its existence. In this study 11 usability specialists individually inspected a website and then met in four groups to combine their findings into group outputs. Although the overlap in reported problems between any two evaluators averaged only 9%, the 11 evaluators felt that they were largely in agreement. The evaluators perceived their disparate observations as multiple sources of evidence in support of the same issues, not as disagreements. Thus, the group work increased the evaluators' confidence in their individual inspections, rather than alerted them to the evaluator effect.

CHI '03 extended abstracts on Human factors in computing systems - CHI '03, 2003

In this workshop we will try to obtain a better understanding of the strengths and weaknesses of ... more In this workshop we will try to obtain a better understanding of the strengths and weaknesses of the expert review and heuristic inspection methods. We will do this by comparing results of independent expert reviews, heuristic inspections and usability tests of the same state-of-the-art website carried out by participating expert usability professionals.

CHI '99 extended abstracts on Human factors in computing systems - CHI '99, 1999

RolfMolieh, DialogDesign, Skovkrogen 3, 3660 Stenlose, Denmark, molich@acm.org Ann I)amgaard Thom... more RolfMolieh, DialogDesign, Skovkrogen 3, 3660 Stenlose, Denmark, molich@acm.org Ann I)amgaard Thomsen, Kommunedata, Lautrupparken 40, 2750 BaUerup, Denmark, adt@kmd.dk Barbara Karyukina, SGI, 890 Industrial Blvd., Chippewa Falls, WI 54701, USA, ...

Extended abstracts of the 2004 conference on Human factors and computing systems - CHI '04, 2004

In this SIG experienced usability testers will share tips and tricks for practical international ... more In this SIG experienced usability testers will share tips and tricks for practical international usability testing.

CHI '07 extended abstracts on Human factors in computing systems - CHI '07, 2007

Abstract In this SIG, we will present scenarios that exemplify many of the key challenges of doin... more Abstract In this SIG, we will present scenarios that exemplify many of the key challenges of doing user research and usability evaluation internationally. We will use these to stimulate discussion about solutions and approaches, and then share our own recommendations.

CHI '06 extended abstracts on Human factors in computing systems - CHI EA '06, 2006

CHI '03 extended abstracts on Human factors in computing systems - CHI '03, 2003

This panel will educate the audience on the methods and tools available for conducting internatio... more This panel will educate the audience on the methods and tools available for conducting international or intercultural usability research. The panel will also address the challenges of conducting international or intercultural usability research and provide tips on how to overcome these challenges.

Interactions, 2004

Do you often feel like your usability reports aren't taken seriously? Perhaps part of the pr... more Do you often feel like your usability reports aren't taken seriously? Perhaps part of the problem is that engineers have trouble acting on your problem descriptions. Writing effective, usable descriptions is a skill that all usability professionals should have ...

CHI '01 extended abstracts on Human factors in computer systems - CHI '01, 2001

Abstract Users are human. As HCI professionals we must be sure that our fellow humans perceive th... more Abstract Users are human. As HCI professionals we must be sure that our fellow humans perceive their encounter with usability and design professionals as pleasant without sacrificing the accuracy of our results. There are guidelines produced by professional ...

CHI '03 extended abstracts on Human factors in computer systems - CHI '03, 2003

ABSTRACT In this highly interactive panel we will present and discuss a Usability Business Case f... more ABSTRACT In this highly interactive panel we will present and discuss a Usability Business Case for professional self-assessment dealing with the Politics of Usability. A usability business case is a hypothetical but realistic scenario that serves to illustrate points of great importance to usability professionals. Our usability business case will focus on the politics of usability: The fundamental rules that apply when attempting to sell or even evangelize usability in an organization. This panel is particularly important since preliminary tests of our business case with experienced usability professionals shows that the general familiarity with our key points is limited.

Communications of the ACM, 1990

Any system designed for people to use should be easy to learn and remember, effective, and pleasa... more Any system designed for people to use should be easy to learn and remember, effective, and pleasant to use. Over the years there has been a considerable increase in designing interfaces that score highly on these issues. This experience has been documented in a number of ...