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Papers by SANDEEP KUMAR TANDON
International Journal of Membrane Science and Technology
Water is available in abundance on the earth. It is one of the main reasons which make life possi... more Water is available in abundance on the earth. It is one of the main reasons which make life possible on our planet. The quality strength and type of sewage depends upon the human population, industrialization, deforestation and life style of people. Analytical explorations of some selected physico- chemical parameter have been made on the ground water bodies of Sirgitti industrial area. In the present comparative study for physico-chemical analysis water samples were collected from to different locations the residential and industrial area of Sirgitti in Bilaspur district. The laboratory test of the collected water samples were performed for analysis of some selected physico-chemical parameters such as pH, EC, TDS, DO, COD, Total hardness, Fluoride, chloride etc. The methods employed for the analysis as per standard methods recommended by APHA and WHO standard of drinking water. The obtained values are compared with the standard limit. The results of this study reveals that in th...
Journal of Strategic Human Resource Management, Dec 19, 2012
Total Quality Management (TQM) is an integrative philosophy of management for continuously improv... more Total Quality Management (TQM) is an integrative philosophy of management for continuously improving the quality of products and processes of an organization. Banks being a service oriented organization, cater to the customers belonging to all sections of society. Banks which are able to produce and provide world class quality to the customers can survive and compete. Furthermore, the Indian banking environment is at present engulfed in a very healthy and intense competition between public sector banks and private sector banks. In order to retain and enlarge a competitive edge in such a highly competitive market place, banks ought to offer various strategic programmes. One of the significant programmes is TQM. Present study seeks to assess the degree of perception of customers about TQM services offered by banks - SBI, PNB, Two public sector banks - and two private sector banks HDFC and ICICI in Pathankot city of Punjab state. Relationship has also been assessed between TQM implementation and different variables on which TQM is dependent. Six constructs were used to ascertain the nature of services offered by the banks and to know the perception of customers about TQM services offered by the banks. The data was analysed with the help of univariate and bivariate techniques. Reliability and validity of the variables were also checked. The study has revealed that customers' perception about TQM services is better in private sector banks as compared to public sector banks. Finally the study suggests an action plan to be adopted by public sector banks to improve their TQM services to be offered to their customers.
International Journal of Membrane Science and Technology
Water is available in abundance on the earth. It is one of the main reasons which make life possi... more Water is available in abundance on the earth. It is one of the main reasons which make life possible on our planet. The quality strength and type of sewage depends upon the human population, industrialization, deforestation and life style of people. Analytical explorations of some selected physico- chemical parameter have been made on the ground water bodies of Sirgitti industrial area. In the present comparative study for physico-chemical analysis water samples were collected from to different locations the residential and industrial area of Sirgitti in Bilaspur district. The laboratory test of the collected water samples were performed for analysis of some selected physico-chemical parameters such as pH, EC, TDS, DO, COD, Total hardness, Fluoride, chloride etc. The methods employed for the analysis as per standard methods recommended by APHA and WHO standard of drinking water. The obtained values are compared with the standard limit. The results of this study reveals that in th...
Journal of Strategic Human Resource Management, Dec 19, 2012
Total Quality Management (TQM) is an integrative philosophy of management for continuously improv... more Total Quality Management (TQM) is an integrative philosophy of management for continuously improving the quality of products and processes of an organization. Banks being a service oriented organization, cater to the customers belonging to all sections of society. Banks which are able to produce and provide world class quality to the customers can survive and compete. Furthermore, the Indian banking environment is at present engulfed in a very healthy and intense competition between public sector banks and private sector banks. In order to retain and enlarge a competitive edge in such a highly competitive market place, banks ought to offer various strategic programmes. One of the significant programmes is TQM. Present study seeks to assess the degree of perception of customers about TQM services offered by banks - SBI, PNB, Two public sector banks - and two private sector banks HDFC and ICICI in Pathankot city of Punjab state. Relationship has also been assessed between TQM implementation and different variables on which TQM is dependent. Six constructs were used to ascertain the nature of services offered by the banks and to know the perception of customers about TQM services offered by the banks. The data was analysed with the help of univariate and bivariate techniques. Reliability and validity of the variables were also checked. The study has revealed that customers' perception about TQM services is better in private sector banks as compared to public sector banks. Finally the study suggests an action plan to be adopted by public sector banks to improve their TQM services to be offered to their customers.