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Papers by SAUMYA SATIJA
Advances in logistics, operations, and management science book series, Apr 5, 2024
VEETHIKA-An International Interdisciplinary Research Journal
With the advancement of technology, E-Commerce (ecom) can be an area of tremendous possibilities ... more With the advancement of technology, E-Commerce (ecom) can be an area of tremendous possibilities in terms of Artificial Intelligence (AI) driven application. In Ecom. Chatbots(cbots) are serving as flagbearers for revolutionizing accessibility and intervention, thereby addressing the growing need for customer service with a particular standard. This research documents the consumer adoption study that revolves around usage of cbots in the domain of ecom. The objective of the study is to find what the general public believes about the use of ecom Cbots as well as to identify any potential challenges or facilitators in the introduction of these Cbots. Primary research was conducted, wherein a survey had been drafted, and further analysis was done using descriptive statistics, it was found that, at present, the majority still see these cbots as a tool for seeking general information searching products and also for solving the general queries. The Chatbot technology is in the development...
CRC Press eBooks, Jun 22, 2022
Journal of emerging technologies and innovative research, May 1, 2021
Advances in logistics, operations, and management science book series, Apr 5, 2024
VEETHIKA-An International Interdisciplinary Research Journal
With the advancement of technology, E-Commerce (ecom) can be an area of tremendous possibilities ... more With the advancement of technology, E-Commerce (ecom) can be an area of tremendous possibilities in terms of Artificial Intelligence (AI) driven application. In Ecom. Chatbots(cbots) are serving as flagbearers for revolutionizing accessibility and intervention, thereby addressing the growing need for customer service with a particular standard. This research documents the consumer adoption study that revolves around usage of cbots in the domain of ecom. The objective of the study is to find what the general public believes about the use of ecom Cbots as well as to identify any potential challenges or facilitators in the introduction of these Cbots. Primary research was conducted, wherein a survey had been drafted, and further analysis was done using descriptive statistics, it was found that, at present, the majority still see these cbots as a tool for seeking general information searching products and also for solving the general queries. The Chatbot technology is in the development...
CRC Press eBooks, Jun 22, 2022
Journal of emerging technologies and innovative research, May 1, 2021