Serife Eyupoglu - Profile on Academia.edu (original) (raw)

Papers by Serife Eyupoglu

Research paper thumbnail of Is Silence Golden? The Influence of Employee Silence on the Transactional Leadership and Job Satisfaction Relationship

Sustainability

The literature has shown that a positive relationship between transactional leadership and job sa... more The literature has shown that a positive relationship between transactional leadership and job satisfaction in private and public organizations exist. This relationship is critical for sustained organizational performance; however, this relationship can be challenged by the existence of employee silence in the organizational setting. Based on self-determination theory, this study measured the impact of transactional leadership on job satisfaction as well as the part of employee silence in the leadership–satisfaction relationship in a public organizational setting. The study sample consisted of employees working at the Ministry of Justice in Jordon, and 450 questionnaires were applied with 357 useable questionnaires being returned. The data were tested through confirmatory factor analysis, correlation and regression analyses, and structural equation modeling. The results showed a strong positive relationship between transactional leadership and job satisfaction, though employee silen...

Research paper thumbnail of Ethical leadership, organisational citizenship behaviours and social loafing: The mediating effect of perceived organisational politics

South African Journal of Business Management

The main objective of this study was to provide empirical evidence in order to enhance the unders... more The main objective of this study was to provide empirical evidence in order to enhance the understanding of how ethical leadership influences employees' organisational citizenship behaviours and occurrence of social loafing through the mediating role of perceived organisational politics in the higher education sector. Design/methodology/approach: The respondents of the study were academics engaged in the education sector in North Cyprus. Structural equation modelling (SEM), regression analysis and bootstrapping technique were employed to test the model and the hypotheses. Findings/results: The statistical findings confirm that the presence of an ethical leader encouraged and motivated employees to develop a politically transparent environment, which in turn encouraged academics to develop organisational citizenship behaviours and reduce social loafing intentions in their workplace. Practical implications: The results demonstrated that organisations aiming to increase organisational performance through encouraging employee discretionary behaviours are recommended to hire and promote ethical leaders and develop strategies to measure perceived levels of organisational politics. Originality/value: This study fills a gap in the literature by asserting that the complete chain effects of an ethical leadership network enhance employee positivity and reduce negative discretionary behaviours. It also highlights that the effect of ethical leadership on organisational citizenship behaviours (OCBs) and social loafing was partially contingent on perceived organisational politics.

Research paper thumbnail of Sustainable Development and Customer Satisfaction and Loyalty in North Cyprus: The Mediating Effect of Customer Identification

Sustainability

This study analyzes the influence of corporate social responsibility (CSR) from a multidimensiona... more This study analyzes the influence of corporate social responsibility (CSR) from a multidimensional sustainable development approach on customer loyalty and satisfaction through the mediation of customer identification. CSR is a key concept for banks to attract, retain, satisfy and increase the loyalty of customers. Structural equation modeling was conducted to test the proposed relationship. The questionnaire was filled out by 389 banking sector customers. The findings suggested that customer identification mediates the relationship between the economic development dimension of CSR and customer satisfaction and loyalty. However, customer identification did not show a mediating effect between social equity and environmental protection dimension of CSR and customer loyalty and satisfaction. The findings are expected to provide insights into the importance of CSR for the banking industry in order to enhance favorable customer attitudes.

Research paper thumbnail of Self-confidence Preference Based Decision Making in Personnel Selection

13th International Conference on Theory and Application of Fuzzy Systems and Soft Computing — ICAFS-2018, 2018

The efficiency of the decision making process is significantly related with preference relations ... more The efficiency of the decision making process is significantly related with preference relations of the decision maker. In the existing literature there are different types of preference relations, mainly fuzzy preference relations, linguistic preference relations, etc. In the existing literature preference representation formats that consider the self-confidence of the decision maker is neglected. In this paper we investigate the personnel selection decision making problem, specifically choosing the best candidate for a vacant faculty post taking into account the self confidence level of the decision maker. A numerical example with 5 criteria and 5 alternatives is provided.

Research paper thumbnail of A plication of Soft Computing , Computing with 2 3 t , t , r Job satisfaction : An evaluation using a fuzzy approach

Complexity in organizations and their environments, and the rapid development of globalization ha... more Complexity in organizations and their environments, and the rapid development of globalization has generated new interest in developing an understanding of how working individuals are satisfied with their jobs. Job satisfaction, which is a complicated multi-dimensional concept, has been a popular topic of research for many decades. The interest in this topic has been embraced by psychologists, management scholars, and more recently even economists. Unfortunately, in existing studies job satisfaction is investigated using only exact data not taking into account uncertainty and vagueness of obtained initial information. In this paper we suggest a fuzzy logic approach to the evaluation of job satisfaction taking into account that it is not always possible to deal with exact data or data with sharply defined boundaries. More specifically, we propose a fuzzy rule-based approach to evaluate the job satisfaction in an organization. The factors/facets of job satisfaction were collected thro...

Research paper thumbnail of Authentic Leadership and Service Innovative Behavior: Mediating Role of Proactive Personality

SAGE Open, 2021

The present study aims to examine the effect of authentic leadership (AL) on service innovative b... more The present study aims to examine the effect of authentic leadership (AL) on service innovative behavior (SIB) of employees as well as to identify whether proactive personality (PP) mediates this connection at an individual level. The quantitative cross-sectional study design was utilized to gather information from a study sample which consisted of 428 front-line employees (FLE) working at banks located in North Cyprus. Specifically, the study uses confirmatory factor analysis (CFA), correlation, structural equation modeling (SEM), and bootstrapping techniques to test the hypothesized relationships. The results reveal that both AL and PP have a significant positive effect on SIB; AL has a positive impact on PP of FLE, and PP plays a partial mediating role between AL and SIB of FLE. By relating the study findings, authenticity and proactivity in the banking sector in North Cyprus play a critical role in fostering the innovative behaviors of FLE. The study also discusses the practical...

Research paper thumbnail of Personnel Selection Based on the Self-Confidence Level of the Decision Maker: A Fuzzy Approach

PERSONNEL SELECTION BASED ON THE SELFCONFIDENCE LEVEL OF THE DECISION MAKER: A FUZZY APPROACH Per... more PERSONNEL SELECTION BASED ON THE SELFCONFIDENCE LEVEL OF THE DECISION MAKER: A FUZZY APPROACH Personnel selection is considered as the decisive factor of the companies’ overall success rate. Appropriate personnel selection is desired in order to enhance the human capital of an organization. As the nature of all selections, personnel selection involves the decision making process. In other words, for effective and efficient personnel selection process managers (or accountable subordinate) who are decision makers (DM), should generate and analyze the possible alternative candidate pool for a vacant position. In order to select the most appropriate and suitable candidate it might be needed to use several effective tools such as linear programming or LP model to be able to obtain the overall ranking weights for the candidates and to minimize the sum of information deviation between the judgment or preference relations of DM and the priority vector w. A novel approach for more robust dec...

Research paper thumbnail of Influence of Organizational Democracy on Organizational Citizenship Behaviors in Digital Transformation: Mediating Effects of Job Satisfaction and Organizational Commitment for Smart Services

Sustainability

This study investigated the influence of organizational democracy on organizational citizenship b... more This study investigated the influence of organizational democracy on organizational citizenship behaviors in digital transformation, by considering the mediating effects of job satisfaction and organizational commitment for smart services. Exploratory factor analysis (EFA) was conducted to investigate the factors, which was followed by confirmatory factor analysis (CFA) and path analysis to test the hypotheses. The sample consisted of 144 full-time employees of the largest bank in North Cyprus. The findings suggest that organizational democracy had a significant positive direct effect on the job satisfaction and organizational commitment, whereas the direct effect on the organizational citizenship behaviors was not significant. The mediating effect of organizational commitment was found to be significantly positive. Job satisfaction was found not to be a significant mediator. The indirect effect of organizational democracy on the organizational citizenship behaviors was significant.

Research paper thumbnail of Mediating Role of Decision Making Style in Explaining the Relationship Between Locus of Control and Organizational Citizenship Behaviour

Revista de Cercetare si Interventie Sociala, 2020

In order to increase the functionality and effi ciency of municipalities, workplace relationships... more In order to increase the functionality and effi ciency of municipalities, workplace relationships among the employees and employee behaviors towards the organization must be investigated and developed. In this research, the relationship between Locus of Control and Organizational Citizenship Behavior (OCB) and the mediating eff ect of Decision Making Style (DMS) between them were investigated. Nicosia, the capital and the most populous city of TRNC, was chosen in the case study in order to access robust data. The sample size of the study was 388 employees, the group consisted of employees with diff erent job position such as branch supervisor, civil servant and worker and Structural Equation Modeling is used for data analyses. The theoretical aspects of relationships among the given variables are discussed with the aim of providing a valuable contribution to the literature. The results indicated that Locus of Control aff ects OCB and DMS acts as a mediator in the relationship between Locus of Control and OCB.

Research paper thumbnail of Sustainable Development and Customer Satisfaction and Loyalty in North Cyprus: The Mediating Effect of Customer Identification

Sustainability

This study analyzes the influence of corporate social responsibility (CSR) from a multidimensiona... more This study analyzes the influence of corporate social responsibility (CSR) from a multidimensional sustainable development approach on customer loyalty and satisfaction through the mediation of customer identification. CSR is a key concept for banks to attract, retain, satisfy and increase the loyalty of customers. Structural equation modeling was conducted to test the proposed relationship. The questionnaire was filled out by 389 banking sector customers. The findings suggested that customer identification mediates the relationship between the economic development dimension of CSR and customer satisfaction and loyalty. However, customer identification did not show a mediating effect between social equity and environmental protection dimension of CSR and customer loyalty and satisfaction. The findings are expected to provide insights into the importance of CSR for the banking industry in order to enhance favorable customer attitudes.

Research paper thumbnail of The functionality of reward in influencing the reinforcement of performance evaluation criteria and organisational commitment among employees

South African Journal of Business Management, 2020

Research paper thumbnail of Self-confidence Preference Based Decision Making in Personnel Selection

13th International Conference on Theory and Application of Fuzzy Systems and Soft Computing — ICAFS-2018, 2018

The efficiency of the decision making process is significantly related with preference relations ... more The efficiency of the decision making process is significantly related with preference relations of the decision maker. In the existing literature there are different types of preference relations, mainly fuzzy preference relations, linguistic preference relations, etc. In the existing literature preference representation formats that consider the self-confidence of the decision maker is neglected. In this paper we investigate the personnel selection decision making problem, specifically choosing the best candidate for a vacant faculty post taking into account the self confidence level of the decision maker. A numerical example with 5 criteria and 5 alternatives is provided.

Research paper thumbnail of Employee perceptions of organisational democracy and its influence on organisational citizenship behaviour

South African Journal of Business Management, 2018

Numerous studies have investigated OCB in manufacturing organisations (Morrison 1994). Service-or... more Numerous studies have investigated OCB in manufacturing organisations (Morrison 1994). Service-oriented OCB has been somewhat ignored (Yoon & Suh 2003); however, with the growth of the service industry, the behaviour of service-oriented employees' has come to light. Serviceoriented employees are constantly engaged in direct contact with their customers (Bartel 2004); therefore, the OCB of service-oriented employees can increase their performance and enhance service quality. Even though there is a lack of research on the influence of OD on individual behaviours, research on other organisational practices exists and indicates the influences of these practices on creating positive behaviour, which has been seen to improve organisational performance. The banking sector is a service-oriented sector in which performance is realised through providing superior customer service. However, research on OCB in the banking sector is not very evident in the literature and represents a significant gap. In this sense, the main objective Background: It has been said that organisational democracy influences the improvement of behavioural orientations related to being good organisational citizens. Objectives: The main purpose of this study was to provide empirical evidence on bank employees' perceptions towards organisational democracy and their organisational citizenship behaviour, in addition to indicating whether a relationship exists between organisational democracy and organisational citizenship behaviour. Method: Data were collected through the use of a questionnaire. The population of the study consisted of bank employees working at branches of a private bank located in the province of Istanbul, Turkey. A total of 240 bank employees took part in the study. Data analysis entailed the computation of descriptive statistics, as well as t-test, analysis of variance (ANOVA) test, correlation analysis and regression analysis. Results: The study results indicated that a statistically significant relationship exists between the bank employees' perceptions of organisational democracy and their organisational citizenship behaviour. Conclusion: Through this study, it can be concluded that organisational democracy is an important variable that can be used by managers to facilitate the favourable behaviour of employees and to promote the sense of citizenship that employees feel towards their organisation, which in turn will positively influence organisational performance.

Research paper thumbnail of Authentic Leadership and Service Innovative Behavior: Mediating Role of Proactive Personality

SAGE Open, 2021

The present study aims to examine the effect of authentic leadership (AL) on service innovative b... more The present study aims to examine the effect of authentic leadership (AL) on service innovative behavior (SIB) of employees as well as to identify whether proactive personality (PP) mediates this connection at an individual level. The quantitative cross-sectional study design was utilized to gather information from a study sample which consisted of 428 front-line employees (FLE) working at banks located in North Cyprus. Specifically, the study uses confirmatory factor analysis (CFA), correlation, structural equation modeling (SEM), and bootstrapping techniques to test the hypothesized relationships. The results reveal that both AL and PP have a significant positive effect on SIB; AL has a positive impact on PP of FLE, and PP plays a partial mediating role between AL and SIB of FLE. By relating the study findings, authenticity and proactivity in the banking sector in North Cyprus play a critical role in fostering the innovative behaviors of FLE. The study also discusses the practical...

Research paper thumbnail of Approximate Reasoning on a Basis of Z-Number-Valued If–Then Rules

Approximate Reasoning on a Basis of Z-Number-Valued If–Then Rules

IEEE Transactions on Fuzzy Systems, 2017

Approximate reasoning is about reasoning with imperfect information. Nowadays, a large diversity ... more Approximate reasoning is about reasoning with imperfect information. Nowadays, a large diversity of approaches to approximate reasoning with fuzzy information and fuzzy type-2 information exists. It should be stressed, however, that real-world imperfect information is characterized by combination of fuzzy and probabilistic uncertainties, which is referred to as bimodal information. In view of this, Zadeh introduced the concept of a <italic>Z</italic>-number regarded as an ordered pair <italic>Z</italic> = (<italic>A</italic>, <italic>B</italic>) of fuzzy numbers <italic>A</italic> and <italic>B</italic>, where <italic>A</italic> is a linguistic value of a variable of interest, and <italic>B</italic> is a linguistic value of probability measure of <italic>A</italic>, playing a role of its reliability. Unfortunately, up to day, there is no research on approximate reasoning realized on the basis of if–then rules with <italic>Z</italic>-number-valued antecedents and consequents, briefly, <italic>Z-</italic> rules. Zadeh addressed this problem as related to an uncharted territory. In this paper, a new approach is developed to study approximate reasoning with <italic>Z-</italic>rules on a basis of linear interpolation. We provide an application of the approach to job satisfaction evaluation and to students’ educational achievement evaluation problems related to psychological and perceptual issues naturally characterized by imperfect information. The obtained results show applicability and validity of the proposed approach.

Research paper thumbnail of Personnel Selection Based on the Self-Confidence Level of the Decision Maker: A Fuzzy Approach

PERSONNEL SELECTION BASED ON THE SELFCONFIDENCE LEVEL OF THE DECISION MAKER: A FUZZY APPROACH Per... more PERSONNEL SELECTION BASED ON THE SELFCONFIDENCE LEVEL OF THE DECISION MAKER: A FUZZY APPROACH Personnel selection is considered as the decisive factor of the companies’ overall success rate. Appropriate personnel selection is desired in order to enhance the human capital of an organization. As the nature of all selections, personnel selection involves the decision making process. In other words, for effective and efficient personnel selection process managers (or accountable subordinate) who are decision makers (DM), should generate and analyze the possible alternative candidate pool for a vacant position. In order to select the most appropriate and suitable candidate it might be needed to use several effective tools such as linear programming or LP model to be able to obtain the overall ranking weights for the candidates and to minimize the sum of information deviation between the judgment or preference relations of DM and the priority vector w. A novel approach for more robust dec...

Research paper thumbnail of The Organizational Citizenship Behaviour of Academic Staff in North Cyprus

Procedia Economics and Finance, 2016

Due to its contribution to the effective functioning of organizations the topic of Organizational... more Due to its contribution to the effective functioning of organizations the topic of Organizational Citizenship Behaviour (OCB) has gained much attention over the past years and has been studied in a diversity of settings.The purpose of this study was to examine OCB in the higher education sector. More specifically, the study investigated the degree of OCB that exists amongst the academic staff at a private university in North Cyprus. The study instrument utilized was the "Organizational Citizenship Behaviour Scale" developed by Podsakoff et al. (1990) which is the most widely used OCB study instrument in the literature. The 24 item scale measures the five subscales/dimensions of OCB, namely altruism, conscientiousness, sportsmanship, courtesy, and civic virtue. The average of all 24 items calculates overall OCB. The study results indicate that OCB does exist amongst the academic staff at the Faculty of Economics and Administrative Sciences; however the results are only partial in that the study is still ongoing. The complete study results will enable the researcher to conclude whether academic staff from different faculties indicates different levels of OCB.

Research paper thumbnail of Does a job satisfaction and organisational citizenship behaviour relationship exist among teachers?

South African Journal of Education, 2020

The purpose of this study was to contribute to the educational management literature by testing a... more The purpose of this study was to contribute to the educational management literature by testing a model that combines the overall job satisfaction, intrinsic satisfaction, extrinsic satisfaction and organisational citizenship behaviour of high school teachers. Structural equation modelling and hierarchical regression were used and the model was tested through the collection of data from questionnaires completed by high school teachers in Northern Cyprus. The findings of the study indicate that teachers are more intrinsically satisfied with their jobs when compared to extrinsic and overall job satisfaction, and that teachers display a high degree of organisational citizenship behaviour. The findings also show that, as hypothesised, teachers’ job satisfaction (overall, intrinsic and extrinsic) positively influences organisational citizenship behaviour, however intrinsic job satisfaction is the most influential. Practical implications for both organisations and education institutions a...

Research paper thumbnail of Does teachers’ perceived corporate social responsibility lead to organisational citizenship behaviour? The mediating roles of job satisfaction and organisational identification

South African Journal of Business Management, 2019

Background: Corporate social responsibility (CSR) literature indicates that employees develop pos... more Background: Corporate social responsibility (CSR) literature indicates that employees develop positive organisational behaviour towards their organisation when their organisation is perceived as being socially responsible. Such organisational behaviours include organisational citizenship behaviour (OCB), job satisfaction and organisational identity.Objectives: The main objective of this study was to provide empirical evidence as to whether teachers’ perceptions of their schools’ CSR influence their OCB as well as to indicate the mediating role of organisational identification and job satisfaction in this relationship.Setting: Corporate social responsibility is a valuable way for organisations to promote favourable employee behaviours.Method: Data were collected through the use of a questionnaire from 260 teachers working at high schools in North Cyprus. Structural equation modelling was employed to test the hypotheses.Results: The results of this study suggested that employees’ perc...

Research paper thumbnail of Leadership Styles of Hotel Managers in Northern Cyprus: Which Style is Dominant?

International Journal of Organizational Leadership, 2018

The main aim of this study was to investigate the dominant leadership style of managers working i... more The main aim of this study was to investigate the dominant leadership style of managers working in 4 and 5 star hotels in Northern Cyprus and to determine whether demographic factors influence their leadership styles. The leadership styles identified for the study were autocratic, democratic, laissez-faire, and charismatic. The demographic factors were gender, nationality, education level, management level, and job experience. A total of 120 managers participated in the study. The results indicated that charismatic leadership is the dominant leadership style and there is a statistically significant relationship between laissez-faire leadership style and the nationality of managers. However, no statistically significant relationship exists between leadership styles and the other demographic variables examined namely, gender, management level, education level, and work experience.

Research paper thumbnail of Is Silence Golden? The Influence of Employee Silence on the Transactional Leadership and Job Satisfaction Relationship

Sustainability

The literature has shown that a positive relationship between transactional leadership and job sa... more The literature has shown that a positive relationship between transactional leadership and job satisfaction in private and public organizations exist. This relationship is critical for sustained organizational performance; however, this relationship can be challenged by the existence of employee silence in the organizational setting. Based on self-determination theory, this study measured the impact of transactional leadership on job satisfaction as well as the part of employee silence in the leadership–satisfaction relationship in a public organizational setting. The study sample consisted of employees working at the Ministry of Justice in Jordon, and 450 questionnaires were applied with 357 useable questionnaires being returned. The data were tested through confirmatory factor analysis, correlation and regression analyses, and structural equation modeling. The results showed a strong positive relationship between transactional leadership and job satisfaction, though employee silen...

Research paper thumbnail of Ethical leadership, organisational citizenship behaviours and social loafing: The mediating effect of perceived organisational politics

South African Journal of Business Management

The main objective of this study was to provide empirical evidence in order to enhance the unders... more The main objective of this study was to provide empirical evidence in order to enhance the understanding of how ethical leadership influences employees' organisational citizenship behaviours and occurrence of social loafing through the mediating role of perceived organisational politics in the higher education sector. Design/methodology/approach: The respondents of the study were academics engaged in the education sector in North Cyprus. Structural equation modelling (SEM), regression analysis and bootstrapping technique were employed to test the model and the hypotheses. Findings/results: The statistical findings confirm that the presence of an ethical leader encouraged and motivated employees to develop a politically transparent environment, which in turn encouraged academics to develop organisational citizenship behaviours and reduce social loafing intentions in their workplace. Practical implications: The results demonstrated that organisations aiming to increase organisational performance through encouraging employee discretionary behaviours are recommended to hire and promote ethical leaders and develop strategies to measure perceived levels of organisational politics. Originality/value: This study fills a gap in the literature by asserting that the complete chain effects of an ethical leadership network enhance employee positivity and reduce negative discretionary behaviours. It also highlights that the effect of ethical leadership on organisational citizenship behaviours (OCBs) and social loafing was partially contingent on perceived organisational politics.

Research paper thumbnail of Sustainable Development and Customer Satisfaction and Loyalty in North Cyprus: The Mediating Effect of Customer Identification

Sustainability

This study analyzes the influence of corporate social responsibility (CSR) from a multidimensiona... more This study analyzes the influence of corporate social responsibility (CSR) from a multidimensional sustainable development approach on customer loyalty and satisfaction through the mediation of customer identification. CSR is a key concept for banks to attract, retain, satisfy and increase the loyalty of customers. Structural equation modeling was conducted to test the proposed relationship. The questionnaire was filled out by 389 banking sector customers. The findings suggested that customer identification mediates the relationship between the economic development dimension of CSR and customer satisfaction and loyalty. However, customer identification did not show a mediating effect between social equity and environmental protection dimension of CSR and customer loyalty and satisfaction. The findings are expected to provide insights into the importance of CSR for the banking industry in order to enhance favorable customer attitudes.

Research paper thumbnail of Self-confidence Preference Based Decision Making in Personnel Selection

13th International Conference on Theory and Application of Fuzzy Systems and Soft Computing — ICAFS-2018, 2018

The efficiency of the decision making process is significantly related with preference relations ... more The efficiency of the decision making process is significantly related with preference relations of the decision maker. In the existing literature there are different types of preference relations, mainly fuzzy preference relations, linguistic preference relations, etc. In the existing literature preference representation formats that consider the self-confidence of the decision maker is neglected. In this paper we investigate the personnel selection decision making problem, specifically choosing the best candidate for a vacant faculty post taking into account the self confidence level of the decision maker. A numerical example with 5 criteria and 5 alternatives is provided.

Research paper thumbnail of A plication of Soft Computing , Computing with 2 3 t , t , r Job satisfaction : An evaluation using a fuzzy approach

Complexity in organizations and their environments, and the rapid development of globalization ha... more Complexity in organizations and their environments, and the rapid development of globalization has generated new interest in developing an understanding of how working individuals are satisfied with their jobs. Job satisfaction, which is a complicated multi-dimensional concept, has been a popular topic of research for many decades. The interest in this topic has been embraced by psychologists, management scholars, and more recently even economists. Unfortunately, in existing studies job satisfaction is investigated using only exact data not taking into account uncertainty and vagueness of obtained initial information. In this paper we suggest a fuzzy logic approach to the evaluation of job satisfaction taking into account that it is not always possible to deal with exact data or data with sharply defined boundaries. More specifically, we propose a fuzzy rule-based approach to evaluate the job satisfaction in an organization. The factors/facets of job satisfaction were collected thro...

Research paper thumbnail of Authentic Leadership and Service Innovative Behavior: Mediating Role of Proactive Personality

SAGE Open, 2021

The present study aims to examine the effect of authentic leadership (AL) on service innovative b... more The present study aims to examine the effect of authentic leadership (AL) on service innovative behavior (SIB) of employees as well as to identify whether proactive personality (PP) mediates this connection at an individual level. The quantitative cross-sectional study design was utilized to gather information from a study sample which consisted of 428 front-line employees (FLE) working at banks located in North Cyprus. Specifically, the study uses confirmatory factor analysis (CFA), correlation, structural equation modeling (SEM), and bootstrapping techniques to test the hypothesized relationships. The results reveal that both AL and PP have a significant positive effect on SIB; AL has a positive impact on PP of FLE, and PP plays a partial mediating role between AL and SIB of FLE. By relating the study findings, authenticity and proactivity in the banking sector in North Cyprus play a critical role in fostering the innovative behaviors of FLE. The study also discusses the practical...

Research paper thumbnail of Personnel Selection Based on the Self-Confidence Level of the Decision Maker: A Fuzzy Approach

PERSONNEL SELECTION BASED ON THE SELFCONFIDENCE LEVEL OF THE DECISION MAKER: A FUZZY APPROACH Per... more PERSONNEL SELECTION BASED ON THE SELFCONFIDENCE LEVEL OF THE DECISION MAKER: A FUZZY APPROACH Personnel selection is considered as the decisive factor of the companies’ overall success rate. Appropriate personnel selection is desired in order to enhance the human capital of an organization. As the nature of all selections, personnel selection involves the decision making process. In other words, for effective and efficient personnel selection process managers (or accountable subordinate) who are decision makers (DM), should generate and analyze the possible alternative candidate pool for a vacant position. In order to select the most appropriate and suitable candidate it might be needed to use several effective tools such as linear programming or LP model to be able to obtain the overall ranking weights for the candidates and to minimize the sum of information deviation between the judgment or preference relations of DM and the priority vector w. A novel approach for more robust dec...

Research paper thumbnail of Influence of Organizational Democracy on Organizational Citizenship Behaviors in Digital Transformation: Mediating Effects of Job Satisfaction and Organizational Commitment for Smart Services

Sustainability

This study investigated the influence of organizational democracy on organizational citizenship b... more This study investigated the influence of organizational democracy on organizational citizenship behaviors in digital transformation, by considering the mediating effects of job satisfaction and organizational commitment for smart services. Exploratory factor analysis (EFA) was conducted to investigate the factors, which was followed by confirmatory factor analysis (CFA) and path analysis to test the hypotheses. The sample consisted of 144 full-time employees of the largest bank in North Cyprus. The findings suggest that organizational democracy had a significant positive direct effect on the job satisfaction and organizational commitment, whereas the direct effect on the organizational citizenship behaviors was not significant. The mediating effect of organizational commitment was found to be significantly positive. Job satisfaction was found not to be a significant mediator. The indirect effect of organizational democracy on the organizational citizenship behaviors was significant.

Research paper thumbnail of Mediating Role of Decision Making Style in Explaining the Relationship Between Locus of Control and Organizational Citizenship Behaviour

Revista de Cercetare si Interventie Sociala, 2020

In order to increase the functionality and effi ciency of municipalities, workplace relationships... more In order to increase the functionality and effi ciency of municipalities, workplace relationships among the employees and employee behaviors towards the organization must be investigated and developed. In this research, the relationship between Locus of Control and Organizational Citizenship Behavior (OCB) and the mediating eff ect of Decision Making Style (DMS) between them were investigated. Nicosia, the capital and the most populous city of TRNC, was chosen in the case study in order to access robust data. The sample size of the study was 388 employees, the group consisted of employees with diff erent job position such as branch supervisor, civil servant and worker and Structural Equation Modeling is used for data analyses. The theoretical aspects of relationships among the given variables are discussed with the aim of providing a valuable contribution to the literature. The results indicated that Locus of Control aff ects OCB and DMS acts as a mediator in the relationship between Locus of Control and OCB.

Research paper thumbnail of Sustainable Development and Customer Satisfaction and Loyalty in North Cyprus: The Mediating Effect of Customer Identification

Sustainability

This study analyzes the influence of corporate social responsibility (CSR) from a multidimensiona... more This study analyzes the influence of corporate social responsibility (CSR) from a multidimensional sustainable development approach on customer loyalty and satisfaction through the mediation of customer identification. CSR is a key concept for banks to attract, retain, satisfy and increase the loyalty of customers. Structural equation modeling was conducted to test the proposed relationship. The questionnaire was filled out by 389 banking sector customers. The findings suggested that customer identification mediates the relationship between the economic development dimension of CSR and customer satisfaction and loyalty. However, customer identification did not show a mediating effect between social equity and environmental protection dimension of CSR and customer loyalty and satisfaction. The findings are expected to provide insights into the importance of CSR for the banking industry in order to enhance favorable customer attitudes.

Research paper thumbnail of The functionality of reward in influencing the reinforcement of performance evaluation criteria and organisational commitment among employees

South African Journal of Business Management, 2020

Research paper thumbnail of Self-confidence Preference Based Decision Making in Personnel Selection

13th International Conference on Theory and Application of Fuzzy Systems and Soft Computing — ICAFS-2018, 2018

The efficiency of the decision making process is significantly related with preference relations ... more The efficiency of the decision making process is significantly related with preference relations of the decision maker. In the existing literature there are different types of preference relations, mainly fuzzy preference relations, linguistic preference relations, etc. In the existing literature preference representation formats that consider the self-confidence of the decision maker is neglected. In this paper we investigate the personnel selection decision making problem, specifically choosing the best candidate for a vacant faculty post taking into account the self confidence level of the decision maker. A numerical example with 5 criteria and 5 alternatives is provided.

Research paper thumbnail of Employee perceptions of organisational democracy and its influence on organisational citizenship behaviour

South African Journal of Business Management, 2018

Numerous studies have investigated OCB in manufacturing organisations (Morrison 1994). Service-or... more Numerous studies have investigated OCB in manufacturing organisations (Morrison 1994). Service-oriented OCB has been somewhat ignored (Yoon & Suh 2003); however, with the growth of the service industry, the behaviour of service-oriented employees' has come to light. Serviceoriented employees are constantly engaged in direct contact with their customers (Bartel 2004); therefore, the OCB of service-oriented employees can increase their performance and enhance service quality. Even though there is a lack of research on the influence of OD on individual behaviours, research on other organisational practices exists and indicates the influences of these practices on creating positive behaviour, which has been seen to improve organisational performance. The banking sector is a service-oriented sector in which performance is realised through providing superior customer service. However, research on OCB in the banking sector is not very evident in the literature and represents a significant gap. In this sense, the main objective Background: It has been said that organisational democracy influences the improvement of behavioural orientations related to being good organisational citizens. Objectives: The main purpose of this study was to provide empirical evidence on bank employees' perceptions towards organisational democracy and their organisational citizenship behaviour, in addition to indicating whether a relationship exists between organisational democracy and organisational citizenship behaviour. Method: Data were collected through the use of a questionnaire. The population of the study consisted of bank employees working at branches of a private bank located in the province of Istanbul, Turkey. A total of 240 bank employees took part in the study. Data analysis entailed the computation of descriptive statistics, as well as t-test, analysis of variance (ANOVA) test, correlation analysis and regression analysis. Results: The study results indicated that a statistically significant relationship exists between the bank employees' perceptions of organisational democracy and their organisational citizenship behaviour. Conclusion: Through this study, it can be concluded that organisational democracy is an important variable that can be used by managers to facilitate the favourable behaviour of employees and to promote the sense of citizenship that employees feel towards their organisation, which in turn will positively influence organisational performance.

Research paper thumbnail of Authentic Leadership and Service Innovative Behavior: Mediating Role of Proactive Personality

SAGE Open, 2021

The present study aims to examine the effect of authentic leadership (AL) on service innovative b... more The present study aims to examine the effect of authentic leadership (AL) on service innovative behavior (SIB) of employees as well as to identify whether proactive personality (PP) mediates this connection at an individual level. The quantitative cross-sectional study design was utilized to gather information from a study sample which consisted of 428 front-line employees (FLE) working at banks located in North Cyprus. Specifically, the study uses confirmatory factor analysis (CFA), correlation, structural equation modeling (SEM), and bootstrapping techniques to test the hypothesized relationships. The results reveal that both AL and PP have a significant positive effect on SIB; AL has a positive impact on PP of FLE, and PP plays a partial mediating role between AL and SIB of FLE. By relating the study findings, authenticity and proactivity in the banking sector in North Cyprus play a critical role in fostering the innovative behaviors of FLE. The study also discusses the practical...

Research paper thumbnail of Approximate Reasoning on a Basis of Z-Number-Valued If–Then Rules

Approximate Reasoning on a Basis of Z-Number-Valued If–Then Rules

IEEE Transactions on Fuzzy Systems, 2017

Approximate reasoning is about reasoning with imperfect information. Nowadays, a large diversity ... more Approximate reasoning is about reasoning with imperfect information. Nowadays, a large diversity of approaches to approximate reasoning with fuzzy information and fuzzy type-2 information exists. It should be stressed, however, that real-world imperfect information is characterized by combination of fuzzy and probabilistic uncertainties, which is referred to as bimodal information. In view of this, Zadeh introduced the concept of a <italic>Z</italic>-number regarded as an ordered pair <italic>Z</italic> = (<italic>A</italic>, <italic>B</italic>) of fuzzy numbers <italic>A</italic> and <italic>B</italic>, where <italic>A</italic> is a linguistic value of a variable of interest, and <italic>B</italic> is a linguistic value of probability measure of <italic>A</italic>, playing a role of its reliability. Unfortunately, up to day, there is no research on approximate reasoning realized on the basis of if–then rules with <italic>Z</italic>-number-valued antecedents and consequents, briefly, <italic>Z-</italic> rules. Zadeh addressed this problem as related to an uncharted territory. In this paper, a new approach is developed to study approximate reasoning with <italic>Z-</italic>rules on a basis of linear interpolation. We provide an application of the approach to job satisfaction evaluation and to students’ educational achievement evaluation problems related to psychological and perceptual issues naturally characterized by imperfect information. The obtained results show applicability and validity of the proposed approach.

Research paper thumbnail of Personnel Selection Based on the Self-Confidence Level of the Decision Maker: A Fuzzy Approach

PERSONNEL SELECTION BASED ON THE SELFCONFIDENCE LEVEL OF THE DECISION MAKER: A FUZZY APPROACH Per... more PERSONNEL SELECTION BASED ON THE SELFCONFIDENCE LEVEL OF THE DECISION MAKER: A FUZZY APPROACH Personnel selection is considered as the decisive factor of the companies’ overall success rate. Appropriate personnel selection is desired in order to enhance the human capital of an organization. As the nature of all selections, personnel selection involves the decision making process. In other words, for effective and efficient personnel selection process managers (or accountable subordinate) who are decision makers (DM), should generate and analyze the possible alternative candidate pool for a vacant position. In order to select the most appropriate and suitable candidate it might be needed to use several effective tools such as linear programming or LP model to be able to obtain the overall ranking weights for the candidates and to minimize the sum of information deviation between the judgment or preference relations of DM and the priority vector w. A novel approach for more robust dec...

Research paper thumbnail of The Organizational Citizenship Behaviour of Academic Staff in North Cyprus

Procedia Economics and Finance, 2016

Due to its contribution to the effective functioning of organizations the topic of Organizational... more Due to its contribution to the effective functioning of organizations the topic of Organizational Citizenship Behaviour (OCB) has gained much attention over the past years and has been studied in a diversity of settings.The purpose of this study was to examine OCB in the higher education sector. More specifically, the study investigated the degree of OCB that exists amongst the academic staff at a private university in North Cyprus. The study instrument utilized was the "Organizational Citizenship Behaviour Scale" developed by Podsakoff et al. (1990) which is the most widely used OCB study instrument in the literature. The 24 item scale measures the five subscales/dimensions of OCB, namely altruism, conscientiousness, sportsmanship, courtesy, and civic virtue. The average of all 24 items calculates overall OCB. The study results indicate that OCB does exist amongst the academic staff at the Faculty of Economics and Administrative Sciences; however the results are only partial in that the study is still ongoing. The complete study results will enable the researcher to conclude whether academic staff from different faculties indicates different levels of OCB.

Research paper thumbnail of Does a job satisfaction and organisational citizenship behaviour relationship exist among teachers?

South African Journal of Education, 2020

The purpose of this study was to contribute to the educational management literature by testing a... more The purpose of this study was to contribute to the educational management literature by testing a model that combines the overall job satisfaction, intrinsic satisfaction, extrinsic satisfaction and organisational citizenship behaviour of high school teachers. Structural equation modelling and hierarchical regression were used and the model was tested through the collection of data from questionnaires completed by high school teachers in Northern Cyprus. The findings of the study indicate that teachers are more intrinsically satisfied with their jobs when compared to extrinsic and overall job satisfaction, and that teachers display a high degree of organisational citizenship behaviour. The findings also show that, as hypothesised, teachers’ job satisfaction (overall, intrinsic and extrinsic) positively influences organisational citizenship behaviour, however intrinsic job satisfaction is the most influential. Practical implications for both organisations and education institutions a...

Research paper thumbnail of Does teachers’ perceived corporate social responsibility lead to organisational citizenship behaviour? The mediating roles of job satisfaction and organisational identification

South African Journal of Business Management, 2019

Background: Corporate social responsibility (CSR) literature indicates that employees develop pos... more Background: Corporate social responsibility (CSR) literature indicates that employees develop positive organisational behaviour towards their organisation when their organisation is perceived as being socially responsible. Such organisational behaviours include organisational citizenship behaviour (OCB), job satisfaction and organisational identity.Objectives: The main objective of this study was to provide empirical evidence as to whether teachers’ perceptions of their schools’ CSR influence their OCB as well as to indicate the mediating role of organisational identification and job satisfaction in this relationship.Setting: Corporate social responsibility is a valuable way for organisations to promote favourable employee behaviours.Method: Data were collected through the use of a questionnaire from 260 teachers working at high schools in North Cyprus. Structural equation modelling was employed to test the hypotheses.Results: The results of this study suggested that employees’ perc...

Research paper thumbnail of Leadership Styles of Hotel Managers in Northern Cyprus: Which Style is Dominant?

International Journal of Organizational Leadership, 2018

The main aim of this study was to investigate the dominant leadership style of managers working i... more The main aim of this study was to investigate the dominant leadership style of managers working in 4 and 5 star hotels in Northern Cyprus and to determine whether demographic factors influence their leadership styles. The leadership styles identified for the study were autocratic, democratic, laissez-faire, and charismatic. The demographic factors were gender, nationality, education level, management level, and job experience. A total of 120 managers participated in the study. The results indicated that charismatic leadership is the dominant leadership style and there is a statistically significant relationship between laissez-faire leadership style and the nationality of managers. However, no statistically significant relationship exists between leadership styles and the other demographic variables examined namely, gender, management level, education level, and work experience.