Shamsul Sahibuddin - Academia.edu (original) (raw)

Papers by Shamsul Sahibuddin

Research paper thumbnail of Smart Card Security; Technology and Adoption

Newly, smart card technology are being used in a number of ways around the world, on the other ha... more Newly, smart card technology are being used in a number of ways around the world, on the other hand, security has become significant in information technology, especially in those application involving data sharing and transactions through the internet. Furthermore, researches in information technology acceptance have identified the security as one of the factor that can influence on smart card adoption. This research is chiefly to study the security principals of smart card and assess the security aspects' affect on smart card technology adoption. In order to achieve this purpose, a survey was conducted among the 640 university students to measure the acceptance of smart card technology from security aspects.

Research paper thumbnail of Appraisal of Individual Understanding of Social and Ethical Circumstances; Information Technology Utilization

Zenodo (CERN European Organization for Nuclear Research), Dec 1, 2014

During the growth of information technology (IT), we can define smart cards as an ideal device fo... more During the growth of information technology (IT), we can define smart cards as an ideal device for any transaction such as e-commerce, banking, telecommunication, transportation and numerous other technologies. According to users" security and customization, smart card enhanced the quality of services. Identify aspects that affect the use of smart cards is very significant for complex consumer, of course with respect to ethical interaction, where the main part in any decision-making process should be knowing the clients ethical and behavioral intention to employ smart cards. A short evaluation on ethical settings are introduced in this study to recognize individual understanding of ethical settings by utilizing smart cards and moreover, a model has been adopted to developed from the ethical and social perspective based on previous acceptance models, ethical frameworks and ethical circumstances.

Research paper thumbnail of Pilot Study of Industry Perspective on Requirement Engineering Education: Measurement of Rasch Analysis

International Journal of Advanced Computer Science and Applications, 2013

Software development industry identifies that human-based give a significant problem in Requireme... more Software development industry identifies that human-based give a significant problem in Requirement Engineering. To that reason, education gives a substantial impact in delivering a skill worker and should be a medium to reduce the problem. Survey question was distributed among ICT for this pilot study to the organization of MSC status in Malaysia for pilot study. 15.53% (N = 32) respondent successfully return their respond back. The result shows that only 27 person is analyzed regarding to misfit data provided by Rasch Measurement Model. The unidimensionality, person-item map and misfit data are discussed. Research objective to identify the undergraduate problem in Requirement Engineering education is achieved. Future work will be discussed on further analysis on actual survey to improve employability skill among software engineering undergraduate students.

Research paper thumbnail of Challenges in requirements engineering for e-learning elicitation process / Noorihan Abdul Rahman and Shamsul Sahibuddin

Universiti Teknologi Mara Kelantan, Dec 1, 2016

Requirement Engineering (RE) is a crucial phase in software development process. It is a process ... more Requirement Engineering (RE) is a crucial phase in software development process. It is a process to allow users and developers to elicit required information during requirements gathering before implementation starts. Collaborative application is an example of software that possesses knowledge sharing as the main component needed by users in using the application. RE supports software implementation by identifying requirements specification needed for supporting knowledge sharing. This paper gives an overview of requirements elicitation in collaborative application under the umbrella of RE. Thus, Electronic learning domain will be used as an example of collaborative application in order to give the idea of knowledge sharing among users. Electronic-learning can be seen as a collaboration of entities which comprises students, instructors, administrators, designers and developers of the application. Therefore, the challenges of E-learning are also highlighted in this paper in order to depict the importance of RE process for software development purpose.

Research paper thumbnail of A Systematic Mapping Study on Microservices

Advances in Intelligent Systems and Computing, 2018

Microservices have recently gained a lot of attention in the software industry. Their modularity ... more Microservices have recently gained a lot of attention in the software industry. Their modularity and smaller size offer flexibility advantageous to both development and operational teams. However, the bigger picture is still lacking despite numerous researches on microservices. There are few aspects of microservices that have never been discussed in depth despite being acknowledged repeatedly. The current research is the continuation of our previous paper, "A systematic mapping on microservices". In the named paper we have identified the focus areas of microservices' researches. Along with our previous findings we have spotted several crucial key points that require further discussions. These includes: definition of microservices, their sizes and boundaries. We have also explored the relationship of microservices with SOA and DDD. These are the two terms that are frequently associated with microservices. Finally, we have discussed DevOps, cloud and virtualization as three of the most essential factors in microservices ecosystem. We attempted to clarify the role of each of these factors. Based on our findings, there is still no standardized definition for microservices to-date. In absence of clear guidelines, SOA and DDD concepts are widely being used to develop microservices. DevOps practices together with the cloud environment are playing an important role in facilitating the implementation of microservices. We have also identified containerization as an effective method to overcome the hardware limitation besides speeding up the delivery process.

Research paper thumbnail of Addressing a critical success factor for software projects: A multi-round Delphi study of TSP

International Journal of Physical Sciences, 2011

A five-round Delphi study was conducted to determine the degree to which the Team Software Proces... more A five-round Delphi study was conducted to determine the degree to which the Team Software Process (TSP) can address the identified critical success factors for software projects. Three high-reputation and high-calibre experts participated in this study. Our results found agreement among the experts that the TSP provided the 'Best Practises' for addressing 14 critical success factors. The experts also agreed that the TSP provided a 'Very Good' framework for addressing 4 critical success factors. Our findings further suggested that 6 critical success factors were addressed by the TSP at a 'Good' level; only 1 critical success factor was addressed to a limited degree and none of the critical success factors were addressed at the 'Fair' level. The only critical success factor not addressed by the TSP was the 'good performance by vendors/contractors/consultants' factor. From an expert's perspective, the TSP provides an operational framework th...

Research paper thumbnail of Appraisal of Individual Understanding of Social and Ethical Circumstances; Information Technology Utilization

International Journal of Engineering, 2014

During the growth of information technology (IT), we can define smart cards as an ideal device fo... more During the growth of information technology (IT), we can define smart cards as an ideal device for any transaction such as e-commerce, banking, telecommunication, transportation and numerous other technologies. According to users‟ security and customization, smart card enhanced the quality of services. Identify aspects that affect the use of smart cards is very significant for complex consumer, of course with respect to ethical interaction, where the main part in any decision-making process should be knowing the clients ethical and behavioral intention to employ smart cards. A short evaluation on ethical settings are introduced in this study to recognize individual understanding of ethical settings by utilizing smart cards and moreover, a model has been adopted to developed from the ethical and social perspective based on previous acceptance models, ethical frameworks and ethical circumstances. Keywords— Computer Ethics, Technology Acceptance, Ethical Circumstances, Intention to Use...

Research paper thumbnail of Adaptive Indoor Positioning Model Based on WLAN-Fingerprinting for Dynamic and Multi-Floor Environments

Sensors, 2017

The Global Positioning System demonstrates the significance of Location Based Services but it can... more The Global Positioning System demonstrates the significance of Location Based Services but it cannot be used indoors due to the lack of line of sight between satellites and receivers. Indoor Positioning Systems are needed to provide indoor Location Based Services. Wireless LAN fingerprints are one of the best choices for Indoor Positioning Systems because of their low cost, and high accuracy, however they have many drawbacks: creating radio maps is time consuming, the radio maps will become outdated with any environmental change, different mobile devices read the received signal strength (RSS) differently, and peoples' presence in LOS between access points and mobile device affects the RSS. This research proposes a new Adaptive Indoor Positioning System model (called DIPS) based on: a dynamic radio map generator, RSS certainty technique and peoples' presence effect integration for dynamic and multi-floor environments. Dynamic in our context refers to the effects of people and device heterogeneity. DIPS can achieve 98% and 92% positioning accuracy for floor and room positioning, and it achieves 1.2 m for point positioning error. RSS certainty enhanced the positioning accuracy for floor and room for different mobile devices by 11% and 9%. Then by considering the peoples' presence effect, the error is reduced by 0.2 m. In comparison with other works, DIPS achieves better positioning without extra devices.

Research paper thumbnail of Critical success factors for software projects: A comparative study

Scientific Research and Essays, 2011

Although there have been studies completed on the critical success factors of software projects, ... more Although there have been studies completed on the critical success factors of software projects, these studies all have been specific to one particular country. There has been no comprehensive study reporting on different project sizes in various domains and in multiple countries. We present our extensive literature survey of critical success factors that impact software projects. Forty-three articles from the years 1990 to 2010 were found to be significant contributions that could be analysed in order to develop a list of critical factors that specifically affect the success of software projects. The method of content analysis and frequency analysis was adopted. Twenty-six critical success factors were found to be related to software project success. We suggest that organisation or project manager is attentive to control the top five critical factors to drive towards project success since the percentage of frequency of occurrences for each is more than 50%. Also, it appears that non-technical factors (94%) dominated over technical factors (6%). In a result unique to our study compared with previous one, we found that the factors of clear and frozen requirements, realistic estimation of the schedule and budget, along with a competent project manager are the five most critical success factors of software projects.

Research paper thumbnail of E-services usage evaluation: level of cocreation and digitalization

Research paper thumbnail of A Review Paper on e-service; Technology Concepts

Procedia Technology, 2015

Research paper thumbnail of Assessment of Electronic Service Applications' Practice: Domains Perspective

2013 International Conference on Advanced Computer Science Applications and Technologies, 2013

ABSTRACT Traditionally, electronic services have been considered in two domains, using informatio... more ABSTRACT Traditionally, electronic services have been considered in two domains, using information technology for interaction and the actual service deliver via the electronic channels. Newly, three constructs have been identified, namely, transform, informate and automate. Based on these concepts, the e-service applications are classified and then the usage of each application is evaluated. Afterward, the geomean of each domain is analyzed to figure out the customers' attitude towards these three domains. In this regards, a survey has been conducted among the 155 e-service users. The results reveal users are more using the e-services which provide them with higher levels of information on service, product and processes.

Research paper thumbnail of Features’ Evaluation of Goods, Services and E-services; Electronic Service Characteristics Exploration

Procedia Technology, 2014

The term service has several meanings depending on the field of expertise and the viewpoint it is... more The term service has several meanings depending on the field of expertise and the viewpoint it is considered from. Although the exportation of services is not new the degree to which information and communications technologies are facilitating the rapid acceleration of service exportation are new. Today, trade in services is one of the hot issues on international trade and the world economy. Numerous enterprises have already moved or planning to move their traditional services and goods to the electronic environment. In this regard, it is vital to know the characteristics of each type of products. This research is going to explore the characteristics of electronic services and then evaluating the features of goods, services and e-services.

Research paper thumbnail of An ITIL-based Solution to Record and Retrieve Tacit and Explicit Knowledge based on Giga Knowledge Management Framework in the SME Companies

ITIL is the most widely used IT framework in most organizations in the world now. Every public an... more ITIL is the most widely used IT framework in most organizations in the world now. Every public and private IT organization tries to adopt ITIL into its own business and implement it because there are a lot of different kinds of information and activities in the organizations that should manage. There is a possible solution to record and retrieve those founded information in the ITIL-based repository which its name is Configuration Management Data Base (CMDB). Also SME companies have high impact on business market, today. SME's are engines of developing the economy of developing countries. In addition, one of the most practical Knowledge management Frameworks is suggested by Giga Information Group which is a circular model with four stages that represents what people generally do with knowledge. This paper tries to extend the usability of this ITIL-based repository in to other parts of the SME's as well to cover four stages of knowledge management framework.

Research paper thumbnail of Evaluation of Security Factors Effecting on Web-Based Service Adoption

The immense growth of Information and Communication Technology in past few years has seen the eme... more The immense growth of Information and Communication Technology in past few years has seen the emergence of movement from Traditional Service to Web-based Service. One of the main obstacles in front of this movement is the security concern of users which will results in rejection of Web-base service usage. This research is going to evaluate the security factors effecting on adoption of Web-based services. In this regard, the security dimensions related to electronic services are extracted then Exploratory Factor Analysis is employed to propose the conceptual model.

Research paper thumbnail of Exploratory Factor Analysis; Concepts and Theory

Exploratory factor analysis is a complex and multivariate statistical technique commonly employed... more Exploratory factor analysis is a complex and multivariate statistical technique commonly employed in information system, social science, education and psychology. This paper intends to provide a simplified collection of information for researchers and practitioners undertaking exploratory factor analysis (EFA) and to make decisions about best practice in EFA. Particularly, the objective of the paper is to provide practical and theoretical information on decision making of sample size, extraction, number of factors to retain and rotational methods.

Research paper thumbnail of A multi-process quality model: Identification of key processes in the integration approach

In this paper we investigate the use of multiprocess quality model in the adoption of process imp... more In this paper we investigate the use of multiprocess quality model in the adoption of process improvement frameworks. We analyze an improvement effort based on multiple process quality models adoption. At present, there is a possibility of a software development organization to adopt multi-quality and improvement models in order to remain competitive in the IT market place. Various quality models emerge to satisfy different improvement objective such as to improve capability of models, quality management and serve as IT government purpose. The heterogeneity characteristics of the models require further research on dealing with multiple process models at a time. We discuss on the concept of software process and overview on software maintenance and evolution which are important elements in the quality models. The concepts related to process quality model and improvement models are discussed. The research outlined in this paper shows that software processes, maintenance, evolution, quality and improvement have become really important in software engineering. The synergy among the multi-focused process quality model is examined with respect to process improvement. The research outcome is to determine key processes vital to the implementation of multi-process quality model. Index Terms-evolution; maintenance; multi-process quality model, process improvement I. INTRODUCTION N this paper we investigate the use of multi-process quality model in the adoption of process improvement frameworks. The improvement effort in a multi model environment must be integrated across the quality standards and models which are being used in the software projects or organizations.

Research paper thumbnail of Smart Card Technology; Awareness and Satisfaction

Research paper thumbnail of Estimation of Electronic Services Usage based on the Applications’ level of Digitalization and Co-Creation

Research paper thumbnail of E-Services Usage Evaluation; Applications’ level of Co-Creation and Digitalization

Nowadays, many traditional services have been moved or planning to move to the electronic environ... more Nowadays, many traditional services have been moved or planning to move to the electronic environment. As a result of this movement enterprises need to realize the users’ motivations regarding the electronic service applications. Electronic services have been classified on two dimensions, the degree of digitization and the ability for co-creation in 2*2 matrix. This paper aims to evaluate the usage of these four areas. In this regard, 38 services have been introduced under the eleven e-service applications, and then a questionnaire was distributed among 172 e-service users. The results show that services with the high level of digitalization and the low level of co-creation be mostly used.

Research paper thumbnail of Smart Card Security; Technology and Adoption

Newly, smart card technology are being used in a number of ways around the world, on the other ha... more Newly, smart card technology are being used in a number of ways around the world, on the other hand, security has become significant in information technology, especially in those application involving data sharing and transactions through the internet. Furthermore, researches in information technology acceptance have identified the security as one of the factor that can influence on smart card adoption. This research is chiefly to study the security principals of smart card and assess the security aspects' affect on smart card technology adoption. In order to achieve this purpose, a survey was conducted among the 640 university students to measure the acceptance of smart card technology from security aspects.

Research paper thumbnail of Appraisal of Individual Understanding of Social and Ethical Circumstances; Information Technology Utilization

Zenodo (CERN European Organization for Nuclear Research), Dec 1, 2014

During the growth of information technology (IT), we can define smart cards as an ideal device fo... more During the growth of information technology (IT), we can define smart cards as an ideal device for any transaction such as e-commerce, banking, telecommunication, transportation and numerous other technologies. According to users" security and customization, smart card enhanced the quality of services. Identify aspects that affect the use of smart cards is very significant for complex consumer, of course with respect to ethical interaction, where the main part in any decision-making process should be knowing the clients ethical and behavioral intention to employ smart cards. A short evaluation on ethical settings are introduced in this study to recognize individual understanding of ethical settings by utilizing smart cards and moreover, a model has been adopted to developed from the ethical and social perspective based on previous acceptance models, ethical frameworks and ethical circumstances.

Research paper thumbnail of Pilot Study of Industry Perspective on Requirement Engineering Education: Measurement of Rasch Analysis

International Journal of Advanced Computer Science and Applications, 2013

Software development industry identifies that human-based give a significant problem in Requireme... more Software development industry identifies that human-based give a significant problem in Requirement Engineering. To that reason, education gives a substantial impact in delivering a skill worker and should be a medium to reduce the problem. Survey question was distributed among ICT for this pilot study to the organization of MSC status in Malaysia for pilot study. 15.53% (N = 32) respondent successfully return their respond back. The result shows that only 27 person is analyzed regarding to misfit data provided by Rasch Measurement Model. The unidimensionality, person-item map and misfit data are discussed. Research objective to identify the undergraduate problem in Requirement Engineering education is achieved. Future work will be discussed on further analysis on actual survey to improve employability skill among software engineering undergraduate students.

Research paper thumbnail of Challenges in requirements engineering for e-learning elicitation process / Noorihan Abdul Rahman and Shamsul Sahibuddin

Universiti Teknologi Mara Kelantan, Dec 1, 2016

Requirement Engineering (RE) is a crucial phase in software development process. It is a process ... more Requirement Engineering (RE) is a crucial phase in software development process. It is a process to allow users and developers to elicit required information during requirements gathering before implementation starts. Collaborative application is an example of software that possesses knowledge sharing as the main component needed by users in using the application. RE supports software implementation by identifying requirements specification needed for supporting knowledge sharing. This paper gives an overview of requirements elicitation in collaborative application under the umbrella of RE. Thus, Electronic learning domain will be used as an example of collaborative application in order to give the idea of knowledge sharing among users. Electronic-learning can be seen as a collaboration of entities which comprises students, instructors, administrators, designers and developers of the application. Therefore, the challenges of E-learning are also highlighted in this paper in order to depict the importance of RE process for software development purpose.

Research paper thumbnail of A Systematic Mapping Study on Microservices

Advances in Intelligent Systems and Computing, 2018

Microservices have recently gained a lot of attention in the software industry. Their modularity ... more Microservices have recently gained a lot of attention in the software industry. Their modularity and smaller size offer flexibility advantageous to both development and operational teams. However, the bigger picture is still lacking despite numerous researches on microservices. There are few aspects of microservices that have never been discussed in depth despite being acknowledged repeatedly. The current research is the continuation of our previous paper, "A systematic mapping on microservices". In the named paper we have identified the focus areas of microservices' researches. Along with our previous findings we have spotted several crucial key points that require further discussions. These includes: definition of microservices, their sizes and boundaries. We have also explored the relationship of microservices with SOA and DDD. These are the two terms that are frequently associated with microservices. Finally, we have discussed DevOps, cloud and virtualization as three of the most essential factors in microservices ecosystem. We attempted to clarify the role of each of these factors. Based on our findings, there is still no standardized definition for microservices to-date. In absence of clear guidelines, SOA and DDD concepts are widely being used to develop microservices. DevOps practices together with the cloud environment are playing an important role in facilitating the implementation of microservices. We have also identified containerization as an effective method to overcome the hardware limitation besides speeding up the delivery process.

Research paper thumbnail of Addressing a critical success factor for software projects: A multi-round Delphi study of TSP

International Journal of Physical Sciences, 2011

A five-round Delphi study was conducted to determine the degree to which the Team Software Proces... more A five-round Delphi study was conducted to determine the degree to which the Team Software Process (TSP) can address the identified critical success factors for software projects. Three high-reputation and high-calibre experts participated in this study. Our results found agreement among the experts that the TSP provided the 'Best Practises' for addressing 14 critical success factors. The experts also agreed that the TSP provided a 'Very Good' framework for addressing 4 critical success factors. Our findings further suggested that 6 critical success factors were addressed by the TSP at a 'Good' level; only 1 critical success factor was addressed to a limited degree and none of the critical success factors were addressed at the 'Fair' level. The only critical success factor not addressed by the TSP was the 'good performance by vendors/contractors/consultants' factor. From an expert's perspective, the TSP provides an operational framework th...

Research paper thumbnail of Appraisal of Individual Understanding of Social and Ethical Circumstances; Information Technology Utilization

International Journal of Engineering, 2014

During the growth of information technology (IT), we can define smart cards as an ideal device fo... more During the growth of information technology (IT), we can define smart cards as an ideal device for any transaction such as e-commerce, banking, telecommunication, transportation and numerous other technologies. According to users‟ security and customization, smart card enhanced the quality of services. Identify aspects that affect the use of smart cards is very significant for complex consumer, of course with respect to ethical interaction, where the main part in any decision-making process should be knowing the clients ethical and behavioral intention to employ smart cards. A short evaluation on ethical settings are introduced in this study to recognize individual understanding of ethical settings by utilizing smart cards and moreover, a model has been adopted to developed from the ethical and social perspective based on previous acceptance models, ethical frameworks and ethical circumstances. Keywords— Computer Ethics, Technology Acceptance, Ethical Circumstances, Intention to Use...

Research paper thumbnail of Adaptive Indoor Positioning Model Based on WLAN-Fingerprinting for Dynamic and Multi-Floor Environments

Sensors, 2017

The Global Positioning System demonstrates the significance of Location Based Services but it can... more The Global Positioning System demonstrates the significance of Location Based Services but it cannot be used indoors due to the lack of line of sight between satellites and receivers. Indoor Positioning Systems are needed to provide indoor Location Based Services. Wireless LAN fingerprints are one of the best choices for Indoor Positioning Systems because of their low cost, and high accuracy, however they have many drawbacks: creating radio maps is time consuming, the radio maps will become outdated with any environmental change, different mobile devices read the received signal strength (RSS) differently, and peoples' presence in LOS between access points and mobile device affects the RSS. This research proposes a new Adaptive Indoor Positioning System model (called DIPS) based on: a dynamic radio map generator, RSS certainty technique and peoples' presence effect integration for dynamic and multi-floor environments. Dynamic in our context refers to the effects of people and device heterogeneity. DIPS can achieve 98% and 92% positioning accuracy for floor and room positioning, and it achieves 1.2 m for point positioning error. RSS certainty enhanced the positioning accuracy for floor and room for different mobile devices by 11% and 9%. Then by considering the peoples' presence effect, the error is reduced by 0.2 m. In comparison with other works, DIPS achieves better positioning without extra devices.

Research paper thumbnail of Critical success factors for software projects: A comparative study

Scientific Research and Essays, 2011

Although there have been studies completed on the critical success factors of software projects, ... more Although there have been studies completed on the critical success factors of software projects, these studies all have been specific to one particular country. There has been no comprehensive study reporting on different project sizes in various domains and in multiple countries. We present our extensive literature survey of critical success factors that impact software projects. Forty-three articles from the years 1990 to 2010 were found to be significant contributions that could be analysed in order to develop a list of critical factors that specifically affect the success of software projects. The method of content analysis and frequency analysis was adopted. Twenty-six critical success factors were found to be related to software project success. We suggest that organisation or project manager is attentive to control the top five critical factors to drive towards project success since the percentage of frequency of occurrences for each is more than 50%. Also, it appears that non-technical factors (94%) dominated over technical factors (6%). In a result unique to our study compared with previous one, we found that the factors of clear and frozen requirements, realistic estimation of the schedule and budget, along with a competent project manager are the five most critical success factors of software projects.

Research paper thumbnail of E-services usage evaluation: level of cocreation and digitalization

Research paper thumbnail of A Review Paper on e-service; Technology Concepts

Procedia Technology, 2015

Research paper thumbnail of Assessment of Electronic Service Applications' Practice: Domains Perspective

2013 International Conference on Advanced Computer Science Applications and Technologies, 2013

ABSTRACT Traditionally, electronic services have been considered in two domains, using informatio... more ABSTRACT Traditionally, electronic services have been considered in two domains, using information technology for interaction and the actual service deliver via the electronic channels. Newly, three constructs have been identified, namely, transform, informate and automate. Based on these concepts, the e-service applications are classified and then the usage of each application is evaluated. Afterward, the geomean of each domain is analyzed to figure out the customers' attitude towards these three domains. In this regards, a survey has been conducted among the 155 e-service users. The results reveal users are more using the e-services which provide them with higher levels of information on service, product and processes.

Research paper thumbnail of Features’ Evaluation of Goods, Services and E-services; Electronic Service Characteristics Exploration

Procedia Technology, 2014

The term service has several meanings depending on the field of expertise and the viewpoint it is... more The term service has several meanings depending on the field of expertise and the viewpoint it is considered from. Although the exportation of services is not new the degree to which information and communications technologies are facilitating the rapid acceleration of service exportation are new. Today, trade in services is one of the hot issues on international trade and the world economy. Numerous enterprises have already moved or planning to move their traditional services and goods to the electronic environment. In this regard, it is vital to know the characteristics of each type of products. This research is going to explore the characteristics of electronic services and then evaluating the features of goods, services and e-services.

Research paper thumbnail of An ITIL-based Solution to Record and Retrieve Tacit and Explicit Knowledge based on Giga Knowledge Management Framework in the SME Companies

ITIL is the most widely used IT framework in most organizations in the world now. Every public an... more ITIL is the most widely used IT framework in most organizations in the world now. Every public and private IT organization tries to adopt ITIL into its own business and implement it because there are a lot of different kinds of information and activities in the organizations that should manage. There is a possible solution to record and retrieve those founded information in the ITIL-based repository which its name is Configuration Management Data Base (CMDB). Also SME companies have high impact on business market, today. SME's are engines of developing the economy of developing countries. In addition, one of the most practical Knowledge management Frameworks is suggested by Giga Information Group which is a circular model with four stages that represents what people generally do with knowledge. This paper tries to extend the usability of this ITIL-based repository in to other parts of the SME's as well to cover four stages of knowledge management framework.

Research paper thumbnail of Evaluation of Security Factors Effecting on Web-Based Service Adoption

The immense growth of Information and Communication Technology in past few years has seen the eme... more The immense growth of Information and Communication Technology in past few years has seen the emergence of movement from Traditional Service to Web-based Service. One of the main obstacles in front of this movement is the security concern of users which will results in rejection of Web-base service usage. This research is going to evaluate the security factors effecting on adoption of Web-based services. In this regard, the security dimensions related to electronic services are extracted then Exploratory Factor Analysis is employed to propose the conceptual model.

Research paper thumbnail of Exploratory Factor Analysis; Concepts and Theory

Exploratory factor analysis is a complex and multivariate statistical technique commonly employed... more Exploratory factor analysis is a complex and multivariate statistical technique commonly employed in information system, social science, education and psychology. This paper intends to provide a simplified collection of information for researchers and practitioners undertaking exploratory factor analysis (EFA) and to make decisions about best practice in EFA. Particularly, the objective of the paper is to provide practical and theoretical information on decision making of sample size, extraction, number of factors to retain and rotational methods.

Research paper thumbnail of A multi-process quality model: Identification of key processes in the integration approach

In this paper we investigate the use of multiprocess quality model in the adoption of process imp... more In this paper we investigate the use of multiprocess quality model in the adoption of process improvement frameworks. We analyze an improvement effort based on multiple process quality models adoption. At present, there is a possibility of a software development organization to adopt multi-quality and improvement models in order to remain competitive in the IT market place. Various quality models emerge to satisfy different improvement objective such as to improve capability of models, quality management and serve as IT government purpose. The heterogeneity characteristics of the models require further research on dealing with multiple process models at a time. We discuss on the concept of software process and overview on software maintenance and evolution which are important elements in the quality models. The concepts related to process quality model and improvement models are discussed. The research outlined in this paper shows that software processes, maintenance, evolution, quality and improvement have become really important in software engineering. The synergy among the multi-focused process quality model is examined with respect to process improvement. The research outcome is to determine key processes vital to the implementation of multi-process quality model. Index Terms-evolution; maintenance; multi-process quality model, process improvement I. INTRODUCTION N this paper we investigate the use of multi-process quality model in the adoption of process improvement frameworks. The improvement effort in a multi model environment must be integrated across the quality standards and models which are being used in the software projects or organizations.

Research paper thumbnail of Smart Card Technology; Awareness and Satisfaction

Research paper thumbnail of Estimation of Electronic Services Usage based on the Applications’ level of Digitalization and Co-Creation

Research paper thumbnail of E-Services Usage Evaluation; Applications’ level of Co-Creation and Digitalization

Nowadays, many traditional services have been moved or planning to move to the electronic environ... more Nowadays, many traditional services have been moved or planning to move to the electronic environment. As a result of this movement enterprises need to realize the users’ motivations regarding the electronic service applications. Electronic services have been classified on two dimensions, the degree of digitization and the ability for co-creation in 2*2 matrix. This paper aims to evaluate the usage of these four areas. In this regard, 38 services have been introduced under the eleven e-service applications, and then a questionnaire was distributed among 172 e-service users. The results show that services with the high level of digitalization and the low level of co-creation be mostly used.