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Papers by Stefano Dall'Aglio

Research paper thumbnail of Tourism and environmental crises: the impact of algae on summer holidays along the Adriatic Rivieria in 1989

Research paper thumbnail of A relativistic value-based approach to interpreting e-rating and e-complaining behaviour in the hospitality sector

European Journal of Tourism Research, 2018

This study broadens the understanding around the topics of e-rating and e-complaining by adopting... more This study broadens the understanding around the topics of e-rating and e-complaining by adopting a value-based approach. In the consumer behaviour literature, value is understood as a “relativistic preference experience” (i.e. an evaluation outcome that varies across subjects, objects and contexts). E-ratings and e-complaints can be analysed through this theoretical lens to investigate whether any significant differences exist relating to tourists’ socio-demographic characteristics (variation across subjects: gender and nationality), the characteristics of the hotels rated (across objects: hotel category and size) and the party with which the tourists are travelling and the time of their stay (across contexts). This study measures and interprets these differences in a sample of 727 reviews in which tourists expressed their experience of hotels located in Arzachena-Costa Smeralda (Sardinia, Italy). The findings reveal that significant variations in travellers’ rating behaviour exist...

Research paper thumbnail of L15 Qualità e Sistema Turistico Locale

Research paper thumbnail of Factors influencing Travellers’ e-Ratings and e-Complaints about Hotel Services: Insights from an Italian Tourism Destination

Information and Communication Technologies in Tourism 2012, 2012

The Internet, and in particular User Generated Content (UGC), has provided new ways through which... more The Internet, and in particular User Generated Content (UGC), has provided new ways through which consumers dissatisfied with hotel services can air their complaints. This research applied content analysis to one of the numerous hotel review websites available on the Internet (booking.com) to study the overall ratings given by travellers and the words used in their comments, in order to identify the most frequent complaints. In particular, this paper aims at investigating how consistent customer ratings and their complaint behaviour are with their socio-demographic characteristics (i.e., gender and culture/country of origin), with whom they are travelling (e.g., alone, with family, etc.), with the time of year when their stay took place (winter, mid-season and summer) and with several hotels operational/business indicators (i.e., hotel class and size). Implications for hotel managers are discussed and suggestions for further research are given.

Research paper thumbnail of The utility pattern of tourists and the relevance of environmental quality in the choice of the destination: A conjoint approach

Research paper thumbnail of The utility pattern of tourists and the relevance of environmental quality in the choice of the destination: A conjoint approach

Conference Presentations by Stefano Dall'Aglio

Research paper thumbnail of SLOWTOURISM Seminar

The presentation deals with Slow Tourism and it shows some results of a European cross border res... more The presentation deals with Slow Tourism and it shows some results of a European cross border research&action strategic project developed between Itay (North-Eastearn Regions) and Slovenija with the aim of developing this concept. After the definition of what slow means in general, the presentation deepens the meaning and effects of slow in tourism both from demand and supply perpective. A specific model (CASTLE) has been developed to take account of the pillars which give shapes to Slow Tourism. The third part is dedicated on how tourism companies could put in practice this concept. In the forth and final part some best practice from all over the world are presented.

Research paper thumbnail of Tourism and environmental crises: the impact of algae on summer holidays along the Adriatic Rivieria in 1989

Research paper thumbnail of A relativistic value-based approach to interpreting e-rating and e-complaining behaviour in the hospitality sector

European Journal of Tourism Research, 2018

This study broadens the understanding around the topics of e-rating and e-complaining by adopting... more This study broadens the understanding around the topics of e-rating and e-complaining by adopting a value-based approach. In the consumer behaviour literature, value is understood as a “relativistic preference experience” (i.e. an evaluation outcome that varies across subjects, objects and contexts). E-ratings and e-complaints can be analysed through this theoretical lens to investigate whether any significant differences exist relating to tourists’ socio-demographic characteristics (variation across subjects: gender and nationality), the characteristics of the hotels rated (across objects: hotel category and size) and the party with which the tourists are travelling and the time of their stay (across contexts). This study measures and interprets these differences in a sample of 727 reviews in which tourists expressed their experience of hotels located in Arzachena-Costa Smeralda (Sardinia, Italy). The findings reveal that significant variations in travellers’ rating behaviour exist...

Research paper thumbnail of L15 Qualità e Sistema Turistico Locale

Research paper thumbnail of Factors influencing Travellers’ e-Ratings and e-Complaints about Hotel Services: Insights from an Italian Tourism Destination

Information and Communication Technologies in Tourism 2012, 2012

The Internet, and in particular User Generated Content (UGC), has provided new ways through which... more The Internet, and in particular User Generated Content (UGC), has provided new ways through which consumers dissatisfied with hotel services can air their complaints. This research applied content analysis to one of the numerous hotel review websites available on the Internet (booking.com) to study the overall ratings given by travellers and the words used in their comments, in order to identify the most frequent complaints. In particular, this paper aims at investigating how consistent customer ratings and their complaint behaviour are with their socio-demographic characteristics (i.e., gender and culture/country of origin), with whom they are travelling (e.g., alone, with family, etc.), with the time of year when their stay took place (winter, mid-season and summer) and with several hotels operational/business indicators (i.e., hotel class and size). Implications for hotel managers are discussed and suggestions for further research are given.

Research paper thumbnail of The utility pattern of tourists and the relevance of environmental quality in the choice of the destination: A conjoint approach

Research paper thumbnail of The utility pattern of tourists and the relevance of environmental quality in the choice of the destination: A conjoint approach

Research paper thumbnail of SLOWTOURISM Seminar

The presentation deals with Slow Tourism and it shows some results of a European cross border res... more The presentation deals with Slow Tourism and it shows some results of a European cross border research&action strategic project developed between Itay (North-Eastearn Regions) and Slovenija with the aim of developing this concept. After the definition of what slow means in general, the presentation deepens the meaning and effects of slow in tourism both from demand and supply perpective. A specific model (CASTLE) has been developed to take account of the pillars which give shapes to Slow Tourism. The third part is dedicated on how tourism companies could put in practice this concept. In the forth and final part some best practice from all over the world are presented.

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