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Conference Presentations by Suhaiza Zailani

Research paper thumbnail of Labour Safety Standards and Practices in Malaysian Logistics Industry

Problem: Malaysia’s progress on logistics has been slowed to keep pace with its growth in trade. ... more Problem: Malaysia’s progress on logistics has been slowed to keep pace with its growth in trade. The Government has been pressing companies to improve safety of their activities in order to reduce society lost due to occupational accidents and illnesses. Occupational safety and health is crucial part of a workplace because every worker has to take care of his own safety and health. The main occupational safety and health (OSH) national policy in Malaysia is the enactment of Occupational Safety and Health Act (OSHA) 1994. Only those companies who have excellent health and safety care are good quality and productive employees. This study investigated safety management practices in the logistics sector. Objectives: The present study is concerned with the human factors to safety in logistics industry. The authors examined the perceived safety management practices of workers in logistics sector. The purpose is to identify the perception of safety management practises of Malaysian logistics personnel. Method: Survey questionnaires were distributed to assess logistics personnel about management commitment. Quantitative method using availability sampling method was applied. The data gathered from the survey were analysed using SPSS software. The responses to the survey were rated according to the Likert scale type with "1" indicated strongly disagree and "5" indicated strongly agree. One hundred and three employees of logistics functions completed the survey. Findings: Highest mean scores found for fire apparatus, prioritization of safety and safety policy. Impact on industry: Results from this study also emphasize the importance of management commitment in enhancing workplace safety. Specifically, companies should maintain good relation between the employer and the employee to help reduce workplace injuries.

Papers by Suhaiza Zailani

Research paper thumbnail of Drivers of consumers’ willingness to pay for halal logistics

British Food Journal, 2016

Research paper thumbnail of Green Innovation Adoption in Automotive Supply Chain: The Malaysian case

Journal of Cleaner Production, 2015

Green innovation has currently been receiving a great deal of international attention because of ... more Green innovation has currently been receiving a great deal of international attention because of the growing concern of consumers, governments, and the community as a whole with regard to the degradation of natural resources and environmental pollution. The automotive sector is one of the leading generators of industrial waste that affect the quality of the natural environment. This study aims to investigate the determinants of green innovation adoption and its effect on firm performance. Data were gathered by surveying 153 firms in the Malaysian automotive supply chain industry. Data were analyzed using the partial least squares technique. Environmental regulations, market demand, and firm internal initiatives have a positive effect on green innovation initiatives (GII), while GIIs have a positive effect on the three categories of sustainable performance (i.e., environmental, social, and economic). These results have important implications for designing strategic plans for the Malaysian automotive industry.

Research paper thumbnail of Erratum to: Determinants of RFID Adoption in Malaysia’s Healthcare Industry: Occupational Level as a Moderator

Journal of Medical Systems, 2015

Research paper thumbnail of The Relationships Between the Extent of Information Systems Adoption and Service Performance in the Public Hospital in Malaysia

2006 2nd International Conference on Information & Communication Technologies, 2006

Hospitals must implement information systems that can quantify every aspect of disease management... more Hospitals must implement information systems that can quantify every aspect of disease management, can track and preserve patient outcomes data, can capture information across multiple business segments, and can even provide predictive modeling formulas (Grazier, 1998). The need for technology investment in hospitals is clear. Technology is the key component of efforts to meet new standards and to ensure that those standards translate into meaningful clinical, operational and financial outcomes. That is, in addition to routine information demands, administrators often require specific types of information to address specific management issues. Because the quantity and types of information needed are constantly changing, keeping up with such change is an administrative challenge. At the same time, external demands for information from governmental agencies, insurers and so on are also on the rise and are also dynamic. These shifting dynamics are rapidly changing the healthcare industry. As Austin (1992) notes, the changing nature of the healthcare industry necessitates an increasing reliance on good management information.

Research paper thumbnail of Barriers to green innovation initiatives among manufacturers: the Malaysian case

Review of Managerial Science, 2015

Research paper thumbnail of Determinants of RFID Adoption in Malaysia’s Healthcare Industry: Occupational Level as a Moderator

Journal of Medical Systems, 2014

With today's highly competitive market in the healthcare industry, Radio Frequency Identification... more With today's highly competitive market in the healthcare industry, Radio Frequency Identification (RFID) is a technology that can be applied by hospitals to improve operational efficiency and to gain a competitive advantage over their competitors. The purpose of this study is to investigate the factors that may effect RFID adoption in Malaysia's healthcare industry. In addition, the moderating role of occupational level was tested. Data was collected from 223 managers as well as healthcare and supporting staffs. This data was analyzed using the partial least squares technique. The results show that perceived ease of use and usefulness, government policy, top management support, and security and privacy concerns have an effect on the intent to adopt RFID in hospitals. There is a wide gap between managers and healthcare staff in terms of the factors that influence RFID adoption. The results of this study will help decision makers as well as managers in the healthcare industry to better understand the determinants of RFID adoption. Additionally, it will assist in the process of RFID adoption, and therefore, spread the usage of RFID technology in more hospitals.

Research paper thumbnail of Determinants of Telemedicine Acceptance in Selected Public Hospitals in Malaysia: Clinical Perspective

Journal of Medical Systems, 2014

The purpose of this study is to explore the determinants of telemedicine acceptance in selected p... more The purpose of this study is to explore the determinants of telemedicine acceptance in selected public hospitals in Malaysia and to investigate the effect of health culture on the relationship between these determinants and telemedicine acceptance. Data were gathered by means of a survey of physicians and nurses as the main group of users of telemedicine technology from hospitals that are currently using telemedicine technology. The results indicated that government policies, top management support, perception of usefulness and computer self-efficiency have a positive and significant impact on telemedicine acceptance by public hospitals in Malaysia. The results also confirmed the moderating role of health culture on the relationship between government policies as well as perceived usefulness on telemedicine acceptance by Malaysian hospitals. The results are useful for decision-makers as well as managers to recognize the potential role of telemedicine and assist in the process of implementation, adoption and utilization, and, therefore, spread the usage of telemedicine technology in more hospitals in the country.

Research paper thumbnail of Supply chain drivers that foster the development of green initiatives in an emerging economy

International Journal of Operations & Production Management, 2013

Biographical Details: Structured Abstract:

Research paper thumbnail of Determinants of RFID Adoption in Supply Chain among Manufacturing Companies in China: A Discriminant Analysis Determinants of RFID Adoption in Supply Chain among Manufacturing Companies in China: A Discriminant Analysis Determinants of RFID Adoption in Supply Chain among Manufacturing Companies i...

Research paper thumbnail of Perception of the Warehousing Workers towards safety Challenges: Social Psychology Approach

Research paper thumbnail of Investigation on Service Supply Chain in Private Hospitals Malaysia

ABSTRACT This study aims to study the effects of the determinants on service supply chain perform... more ABSTRACT This study aims to study the effects of the determinants on service supply chain performance. 124 sets of questionnaires were distributed and 74 questionnaires were received with response rate of 59.68%. The findings show that: (i) the three determinants (people, process, and technology) have positive impact on service supply chain performance, both cost and quality (ii) all three control variables (hospital type, hospital size and hospital ownership) were found having no significant effect on all variables under study. This study highlighted that a good understanding of the key determinants for improving service supply chain performance, which will in turn, increases the supply chain productivity.

Research paper thumbnail of Determinants for Supply Chain Agility Practices: An Empirical Studies on Malaysian Electrical and Electronics (E&E) Firms

The issue of supply chain agility as a promising area of study that have the potential to provide... more The issue of supply chain agility as a promising area of study that have the potential to provide significant practical benefits to the firms. This study adopted a quantitative research design. The questionnaire developed for this study captured the determinants and apply the supply chain agility practices. A closed-ended online survey was sent to 438 Electrical and Electronics (E&E) firms members of the Federation of Malaysian Manufacturers (FMM) throughout Malaysia and 23.97 percent of respondents responded. The study found that the organizational linkage, sharing resources and supply chain infrastructure stand out to be the three utmost important determinants of supply chain agility practices. Organization are urged to accept the importance of supply chain agility and make changes the company strategy as well as integrated with supply chain agility in the way organizations operate. This paper addresses an important and not so well researched issue. It analyzes the interactions between the dimensions of determinants and supply chain agility practices in improving the organizational effectiveness of electrical and electronics (E&E) firms in Malaysia.

Research paper thumbnail of Development of a Conceptual Framework on the Impacts of Worker Behaviour to Safety Performance among Logistics Services in Malaysia

Research paper thumbnail of Determinants of Green Technology Innovation Adoption Among Transportation Companies in Malaysia

Green technology application is seen as one of the sensible solutions which are being adopted by ... more Green technology application is seen as one of the sensible solutions which are being adopted by many countries around the world to address the issues of energy and environment simultaneously (National Green Technology Policy, 2009). Green technologies are the development and application of products, equipment, and systems used to conserve the natural environment and resources, which minimizes and reduces the negative impact of human activities.

Research paper thumbnail of Article Title Page

Research paper thumbnail of Service Supply Chain (SSC)

Research paper thumbnail of Global Supply Chain Strategies and Practices: Synthesis from Literature

In order to be competitive in the world market, many exporting companies have to meet the challen... more In order to be competitive in the world market, many exporting companies have to meet the challenges and demands posed by the current global trading environment. Globalization has restructured the business world and introduced the concept of a global supply chain. To be successful in the coffee global supply chain, excellent strategies for implementing global supply chain practices are required. The objective of this paper is to provide an extensive literature review on global supply chain strategies and practices and to recommend what global practices are dominant with the global supply chain strategies chosen. From the synthesis of the literature, global supply chain strategies for the coffee industry are linked to lean supply chain and responsive supply chain, meanwhile, global supply chain practices would be linked to the global logistics, TQM/JIT, information sharing, and collaboration.

Research paper thumbnail of A Study on the Relationship between Service Supply Chain Practices with Logistics Service Effectiveness

The purpose of this research is to study about the relationship and effects of service supply cha... more The purpose of this research is to study about the relationship and effects of service supply chain practices and logistics services effectiveness for logistic service providers operating in Malaysia. This study was conducted by distributing questionnaires to logistics service provider to gather evidence to test the above research. Based on the research conducted, service supply chain practices such as information flow, knowledge management, capacity & skill management and cash flow management variables revealed that significant relationships exist with logistics services effectiveness. The study also reveals a better understanding about the new concept of service supply chain and its application towards logistics industry.

Research paper thumbnail of Supply Chain Vulnerability Mitigation Strategy

The significance of supply chains as a key element of competitive advantage is now commanding the... more The significance of supply chains as a key element of competitive advantage is now commanding the attention of practitioners and academicians. In today's complex and interdependent business environment, no company can rely on strategy developed from a single firm perspective to stay competitive. However, a supply chain has no solid structure like an individual organization. In supply chain management, strategy should focus on shared objectives and the cost-benefit trade-off in building an efficient and reliable structure incorporating vulnerability mitigation measures. The development of a supply chain risk management culture is considered essential as the influence of culture to mitigation strategy is significance. Congruence between organizational culture and strategies is believed to enhance organization performance.

Research paper thumbnail of Labour Safety Standards and Practices in Malaysian Logistics Industry

Problem: Malaysia’s progress on logistics has been slowed to keep pace with its growth in trade. ... more Problem: Malaysia’s progress on logistics has been slowed to keep pace with its growth in trade. The Government has been pressing companies to improve safety of their activities in order to reduce society lost due to occupational accidents and illnesses. Occupational safety and health is crucial part of a workplace because every worker has to take care of his own safety and health. The main occupational safety and health (OSH) national policy in Malaysia is the enactment of Occupational Safety and Health Act (OSHA) 1994. Only those companies who have excellent health and safety care are good quality and productive employees. This study investigated safety management practices in the logistics sector. Objectives: The present study is concerned with the human factors to safety in logistics industry. The authors examined the perceived safety management practices of workers in logistics sector. The purpose is to identify the perception of safety management practises of Malaysian logistics personnel. Method: Survey questionnaires were distributed to assess logistics personnel about management commitment. Quantitative method using availability sampling method was applied. The data gathered from the survey were analysed using SPSS software. The responses to the survey were rated according to the Likert scale type with "1" indicated strongly disagree and "5" indicated strongly agree. One hundred and three employees of logistics functions completed the survey. Findings: Highest mean scores found for fire apparatus, prioritization of safety and safety policy. Impact on industry: Results from this study also emphasize the importance of management commitment in enhancing workplace safety. Specifically, companies should maintain good relation between the employer and the employee to help reduce workplace injuries.

Research paper thumbnail of Drivers of consumers’ willingness to pay for halal logistics

British Food Journal, 2016

Research paper thumbnail of Green Innovation Adoption in Automotive Supply Chain: The Malaysian case

Journal of Cleaner Production, 2015

Green innovation has currently been receiving a great deal of international attention because of ... more Green innovation has currently been receiving a great deal of international attention because of the growing concern of consumers, governments, and the community as a whole with regard to the degradation of natural resources and environmental pollution. The automotive sector is one of the leading generators of industrial waste that affect the quality of the natural environment. This study aims to investigate the determinants of green innovation adoption and its effect on firm performance. Data were gathered by surveying 153 firms in the Malaysian automotive supply chain industry. Data were analyzed using the partial least squares technique. Environmental regulations, market demand, and firm internal initiatives have a positive effect on green innovation initiatives (GII), while GIIs have a positive effect on the three categories of sustainable performance (i.e., environmental, social, and economic). These results have important implications for designing strategic plans for the Malaysian automotive industry.

Research paper thumbnail of Erratum to: Determinants of RFID Adoption in Malaysia’s Healthcare Industry: Occupational Level as a Moderator

Journal of Medical Systems, 2015

Research paper thumbnail of The Relationships Between the Extent of Information Systems Adoption and Service Performance in the Public Hospital in Malaysia

2006 2nd International Conference on Information & Communication Technologies, 2006

Hospitals must implement information systems that can quantify every aspect of disease management... more Hospitals must implement information systems that can quantify every aspect of disease management, can track and preserve patient outcomes data, can capture information across multiple business segments, and can even provide predictive modeling formulas (Grazier, 1998). The need for technology investment in hospitals is clear. Technology is the key component of efforts to meet new standards and to ensure that those standards translate into meaningful clinical, operational and financial outcomes. That is, in addition to routine information demands, administrators often require specific types of information to address specific management issues. Because the quantity and types of information needed are constantly changing, keeping up with such change is an administrative challenge. At the same time, external demands for information from governmental agencies, insurers and so on are also on the rise and are also dynamic. These shifting dynamics are rapidly changing the healthcare industry. As Austin (1992) notes, the changing nature of the healthcare industry necessitates an increasing reliance on good management information.

Research paper thumbnail of Barriers to green innovation initiatives among manufacturers: the Malaysian case

Review of Managerial Science, 2015

Research paper thumbnail of Determinants of RFID Adoption in Malaysia’s Healthcare Industry: Occupational Level as a Moderator

Journal of Medical Systems, 2014

With today's highly competitive market in the healthcare industry, Radio Frequency Identification... more With today's highly competitive market in the healthcare industry, Radio Frequency Identification (RFID) is a technology that can be applied by hospitals to improve operational efficiency and to gain a competitive advantage over their competitors. The purpose of this study is to investigate the factors that may effect RFID adoption in Malaysia's healthcare industry. In addition, the moderating role of occupational level was tested. Data was collected from 223 managers as well as healthcare and supporting staffs. This data was analyzed using the partial least squares technique. The results show that perceived ease of use and usefulness, government policy, top management support, and security and privacy concerns have an effect on the intent to adopt RFID in hospitals. There is a wide gap between managers and healthcare staff in terms of the factors that influence RFID adoption. The results of this study will help decision makers as well as managers in the healthcare industry to better understand the determinants of RFID adoption. Additionally, it will assist in the process of RFID adoption, and therefore, spread the usage of RFID technology in more hospitals.

Research paper thumbnail of Determinants of Telemedicine Acceptance in Selected Public Hospitals in Malaysia: Clinical Perspective

Journal of Medical Systems, 2014

The purpose of this study is to explore the determinants of telemedicine acceptance in selected p... more The purpose of this study is to explore the determinants of telemedicine acceptance in selected public hospitals in Malaysia and to investigate the effect of health culture on the relationship between these determinants and telemedicine acceptance. Data were gathered by means of a survey of physicians and nurses as the main group of users of telemedicine technology from hospitals that are currently using telemedicine technology. The results indicated that government policies, top management support, perception of usefulness and computer self-efficiency have a positive and significant impact on telemedicine acceptance by public hospitals in Malaysia. The results also confirmed the moderating role of health culture on the relationship between government policies as well as perceived usefulness on telemedicine acceptance by Malaysian hospitals. The results are useful for decision-makers as well as managers to recognize the potential role of telemedicine and assist in the process of implementation, adoption and utilization, and, therefore, spread the usage of telemedicine technology in more hospitals in the country.

Research paper thumbnail of Supply chain drivers that foster the development of green initiatives in an emerging economy

International Journal of Operations & Production Management, 2013

Biographical Details: Structured Abstract:

Research paper thumbnail of Determinants of RFID Adoption in Supply Chain among Manufacturing Companies in China: A Discriminant Analysis Determinants of RFID Adoption in Supply Chain among Manufacturing Companies in China: A Discriminant Analysis Determinants of RFID Adoption in Supply Chain among Manufacturing Companies i...

Research paper thumbnail of Perception of the Warehousing Workers towards safety Challenges: Social Psychology Approach

Research paper thumbnail of Investigation on Service Supply Chain in Private Hospitals Malaysia

ABSTRACT This study aims to study the effects of the determinants on service supply chain perform... more ABSTRACT This study aims to study the effects of the determinants on service supply chain performance. 124 sets of questionnaires were distributed and 74 questionnaires were received with response rate of 59.68%. The findings show that: (i) the three determinants (people, process, and technology) have positive impact on service supply chain performance, both cost and quality (ii) all three control variables (hospital type, hospital size and hospital ownership) were found having no significant effect on all variables under study. This study highlighted that a good understanding of the key determinants for improving service supply chain performance, which will in turn, increases the supply chain productivity.

Research paper thumbnail of Determinants for Supply Chain Agility Practices: An Empirical Studies on Malaysian Electrical and Electronics (E&E) Firms

The issue of supply chain agility as a promising area of study that have the potential to provide... more The issue of supply chain agility as a promising area of study that have the potential to provide significant practical benefits to the firms. This study adopted a quantitative research design. The questionnaire developed for this study captured the determinants and apply the supply chain agility practices. A closed-ended online survey was sent to 438 Electrical and Electronics (E&E) firms members of the Federation of Malaysian Manufacturers (FMM) throughout Malaysia and 23.97 percent of respondents responded. The study found that the organizational linkage, sharing resources and supply chain infrastructure stand out to be the three utmost important determinants of supply chain agility practices. Organization are urged to accept the importance of supply chain agility and make changes the company strategy as well as integrated with supply chain agility in the way organizations operate. This paper addresses an important and not so well researched issue. It analyzes the interactions between the dimensions of determinants and supply chain agility practices in improving the organizational effectiveness of electrical and electronics (E&E) firms in Malaysia.

Research paper thumbnail of Development of a Conceptual Framework on the Impacts of Worker Behaviour to Safety Performance among Logistics Services in Malaysia

Research paper thumbnail of Determinants of Green Technology Innovation Adoption Among Transportation Companies in Malaysia

Green technology application is seen as one of the sensible solutions which are being adopted by ... more Green technology application is seen as one of the sensible solutions which are being adopted by many countries around the world to address the issues of energy and environment simultaneously (National Green Technology Policy, 2009). Green technologies are the development and application of products, equipment, and systems used to conserve the natural environment and resources, which minimizes and reduces the negative impact of human activities.

Research paper thumbnail of Article Title Page

Research paper thumbnail of Service Supply Chain (SSC)

Research paper thumbnail of Global Supply Chain Strategies and Practices: Synthesis from Literature

In order to be competitive in the world market, many exporting companies have to meet the challen... more In order to be competitive in the world market, many exporting companies have to meet the challenges and demands posed by the current global trading environment. Globalization has restructured the business world and introduced the concept of a global supply chain. To be successful in the coffee global supply chain, excellent strategies for implementing global supply chain practices are required. The objective of this paper is to provide an extensive literature review on global supply chain strategies and practices and to recommend what global practices are dominant with the global supply chain strategies chosen. From the synthesis of the literature, global supply chain strategies for the coffee industry are linked to lean supply chain and responsive supply chain, meanwhile, global supply chain practices would be linked to the global logistics, TQM/JIT, information sharing, and collaboration.

Research paper thumbnail of A Study on the Relationship between Service Supply Chain Practices with Logistics Service Effectiveness

The purpose of this research is to study about the relationship and effects of service supply cha... more The purpose of this research is to study about the relationship and effects of service supply chain practices and logistics services effectiveness for logistic service providers operating in Malaysia. This study was conducted by distributing questionnaires to logistics service provider to gather evidence to test the above research. Based on the research conducted, service supply chain practices such as information flow, knowledge management, capacity & skill management and cash flow management variables revealed that significant relationships exist with logistics services effectiveness. The study also reveals a better understanding about the new concept of service supply chain and its application towards logistics industry.

Research paper thumbnail of Supply Chain Vulnerability Mitigation Strategy

The significance of supply chains as a key element of competitive advantage is now commanding the... more The significance of supply chains as a key element of competitive advantage is now commanding the attention of practitioners and academicians. In today's complex and interdependent business environment, no company can rely on strategy developed from a single firm perspective to stay competitive. However, a supply chain has no solid structure like an individual organization. In supply chain management, strategy should focus on shared objectives and the cost-benefit trade-off in building an efficient and reliable structure incorporating vulnerability mitigation measures. The development of a supply chain risk management culture is considered essential as the influence of culture to mitigation strategy is significance. Congruence between organizational culture and strategies is believed to enhance organization performance.

Research paper thumbnail of Effects of Employee Participation and Consultation on Safety Performance towards Logistics Sustainability in Malaysia

Research paper thumbnail of Strategic Development of Responsible Warehousing with Safety Partnership

Occupational safety and health (OSH) issues have become a major concern to many corporations in M... more Occupational safety and health (OSH) issues have become a major concern to many corporations in Malaysia since the enactment of the Occupational Safety and Health Act 1994. While safety management system has been researched, only limited literatures have given attention to warehousing. The development of effective partnerships between customers and vendors to identify opportunities for enhancing safety management system. Employee safety behaviour in the workplace is crucial in approaching towards safety compliance and safety performance indicators. The main objective was to test the safety behaviour of the workers. Data were collected throughout the warehousing processes of a multinational electronics manufacturer in Malaysia. A questionnaire has been filled-up by the warehousing employees. This study proposes the theory of planned behaviour were to explain the linkage between customer - vendor partnership and safety behaviour. Respondents were questioned partnership with its customers to systematically improve safety behaviour. Usually most of the occupational accident or disease took place in the material handling operations and activities with cargo interface. The findings of this study show that customer-vendor partnership has a significant and positive relationship on safety behaviour. This approach to be examined for improved safety ownership and the possibility that enhancements would become an essential part of the vendor’s processes, systems, and culture. This customer-vendor partnership approach will develop safety improvements for next heights of success. SPSS was applied for processing the data. It was found that information dissemination and collaboration with the client are important. Employees should participate in the safety program as required by the clients so as to obtain the merits of high performance workforce.