Vida Davidavičienė - Academia.edu (original) (raw)
Papers by Vida Davidavičienė
10th International Scientific Conference “Business and Management 2018”
The development and use of Information and communication technology(ICT) is growing at a rapid sp... more The development and use of Information and communication technology(ICT) is growing at a rapid speed across the world. The number of internet (as well as other technologies) users increased by 27,750% from 1993 (14 million) until 2017 (3,885,567,619) users according to internetworldstats. ICT is becoming essentials in all organization, and organizations cannot survive or compete without using these technologies. Although some researches were done on the effects of these technologies on organizations behaviours, they still in initial stages. The following article examine the effect of ICT on organizational behaviours, especially on Organizational Design how ICT changes the organizational structure and what are the organizations formed, Intelligence in what way knowledge is created and strategically used, and Decision Making how it will affect the speed and accuracy of decision making. Methods used in the article are scientific literature analysis, synthesis and comparison.
Sustainability
The authors have examined municipal waste, its components and their integration with reverse logi... more The authors have examined municipal waste, its components and their integration with reverse logistics processes. Background: The theoretical part begins with a definition of municipal waste. Later, the integration between municipal waste and reverse logistics is provided, including presentation of the hierarchy of qualitative methods and models. Methods: The authors constructed a correlation matrix and applied a dynamic regression model to identify that the level of municipal waste impacts recycling of biowaste which demands reverse logistics. Results: The authors provided a dynamic regression model which could be applied for forecasting the size of recycled municipal waste into biowaste indicated in European Union countries. Conclusions: The variety of components in municipal waste prevents the increase of the recycling rates and has to be changed to ones that have higher recycling rates.
Journal of Service, Innovation and Sustainable Development, 2021
The rapid spread of financial technologies was significantly affected by the 2008 economic crisis... more The rapid spread of financial technologies was significantly affected by the 2008 economic crisis. During the crisis, people's confidence in banking was severely weakened. The decisions taken by the banks were blamed for the economic crisis. At the same time, new technologies (such as blockchain technology, artificial intelligence, alternative payments, etc.) have emerged or reached maturity, bringing competitive prices and quality of service to the market, as well as the proliferation of smartphones made technologies easily accessible to consumers. The innovative projects were started to grow. One of the most innovative fields of business became the financial technology sector. The fintech sector created a variety of innovative business projects that became big and famous companies. The fintech sector, like most other innovative businesses, is engaged mainly in the provision of remote services. This mode of service has reached its maturity during the Covid-19 global pandemic. N...
Journal of Business Economics and Management, 2020
Globalization, technological development and a dynamic business environment influence the change ... more Globalization, technological development and a dynamic business environment influence the change of customer information demands. It becomes vital for organizations to find out the customer demand change and discover technological solutions to satisfy these demands. One of these technologies is augmented reality, which connects real and digital environments by expanding it with digitally coded information which is decoded by using a specific device. As this type of technology enables the changing information needs of customers to be met faster, organizations are increasingly using these technological solutions to achieve a variety of purposes: to position products innovatively, increase product awareness, create added value for the customer, increase sales. However, organizations often face the challenge of evaluating commercial augmented reality mobile applications in user experience. A two-case study has been selected to evaluate the user experience of augmented reality commercial...
Proceedings of the 20th Conference for Junior Researchers „Business in XXI Century“, 2017
Dabartinė visuomenė yra visiškai priklausoma nuo naujausių technologijų. Sudėtinga skaitmeninė ti... more Dabartinė visuomenė yra visiškai priklausoma nuo naujausių technologijų. Sudėtinga skaitmeninė tikrovė lydi kiekviename žingsnyje ne tik atskirus individus, bet ir visą mus supančią aplinką – verslą, mediciną, mokslą ir kt. Šiame, nuolat atsinaujinančiame procese jau yra begalė, ir vis atsiranda naujų, informacijos gavimo, saugojimo ir platinimo būdų. Senosios, tradicinės medijos yra skaitmenizuojamos ir keičiamos naujomis, modernesnėmis, kad kuo lengviau ir greičiau galėtų įsilieti į naujųjų (elektroninių) medijų sferą. Taikant naująsias technologijas, viena iš verslo šakų – konferencijų turizmas, taip pat įtraukia vis daugiau elektroninių medijų. Straipsnyje apžvelgiamos naujosios elektroninės medijos, bei aptariamos elektroninių medijų ir konferencijų turizmo sąsajos.
Proceedings of 6th International Scientific Conference Contemporary Issues in Business, Management and Economics Engineering ‘2019, 2019
Today’s society is becoming the information and communication technology societies, where ICT is ... more Today’s society is becoming the information and communication technology societies, where ICT is responsible for the creation, distribution, and manipulation of information in every aspect of society (Xiang, Magnini, & Fesenmaier, 2015). The following article will present a comparative analysis of one aspect of consumer changes caused by ICT, which is e-commerce between Europe and Asia, using Hofstede’s culture dimensions (Power distance, individualism, masculinity and uncertainty avoidance). Purpose – to provide a comparative analysis of consumer behavior changes caused by ICT between Europe and Asia. Research methodology – a synthesis of review of the literature. Findings – provide insight into the difference in consumer behavior changes caused by ICT, between Europe and Asia and provide the basis for future researches. Research limitations – future research should include empirical research and study of other solution and other factors that affect consumer behavior. Practical imp...
Social supermarkets are a form of non-profit organizations, which use the workforce of volunteers... more Social supermarkets are a form of non-profit organizations, which use the workforce of volunteers and generated income (if there is any) is used for charitable activities. Their main purpose is to serve to customers which are in material deprivation. By definition, their operational activities include: (1) collecting donations in money, (2) organization of acceptance of donations in form of food and toiletries from traditional supply chains, (3) acquiring food and other stuff from other sources and (4) distribution of food, toiletries and other stuff for free and/or (5) selling goods at extremely discounted prices to socially endangered people. In their operational activities, there are numerous possibilities of social networks implementation in various stages of their everyday business. The aim of this paper is to analyze application of social networks in communication with donors, volunteers, end users and general public in case of social supermarkets. In the paper, we will analyz...
Transport, 2021
The technological advancements facilitated the progress of the Business-To-Consumer (B2C) e-comme... more The technological advancements facilitated the progress of the Business-To-Consumer (B2C) e-commerce business tremendously. B2C e-commerce has several benefits such as saving costs by decreasing the use of resources, increasing profits, and competitive advantage, especially in the pandemic context. However, this opportunity comes with challenges, and one of such is related to a significant number of products that are returned to the vendor or manufacturer. These challenges in the Reverse Logistics’ (RL) in the context of e-commerce become a new phenomenon – Reverse E-Logistics’ (REL), because the product in the e-commerce is physical goods or electronic ones like videos, music, books, etc. This study focuses on identifying the most critical factors that impact REL performance and discusses how REL can affect its performance. The methodology used is mainly a literature review, synthesis, survey methods, and Structural Equation Modelling (SEM). This study is done in Lebanon and Syria ...
Proceedings of 6th International Scientific Conference Contemporary Issues in Business, Management and Economics Engineering ‘2019, 2019
Purpose – to make comparative analysis of the most successful reverse e-logistics’ solution in As... more Purpose – to make comparative analysis of the most successful reverse e-logistics’ solution in Asia and Europe to identify models and methods for solving efficiency and sustainability issues in these areas. Research methodology – the research methodology implemented is composed of literature review, synthesis, and comparative analysis. Findings – certain solutions implemented such as omni-channels, and Multi-criteria decision making (MCDM) in Asia, and selecting the best third-party reverse logistics providers (3PRLPs), and green suppliers in Europe were able to increase the efficiency of reverse e-logistics’ performance. Research limitations – the lack of enough researches done in the field of RL in the Middle East created obstacles in double checking the work presented in this paper because more resources are needed to confirm significantly the results. As for future recommendations, further researches should be conducted in the Middle East. Practical implications – the results fo...
Engineering Economics, 2021
Information and communications technologies promote change in the service sector, and the banking... more Information and communications technologies promote change in the service sector, and the banking sector is not an exception. Finding what factors impact consumer satisfaction with service and lead to loyalty is invariably important for business. However, it is important to begin with evaluating the aspects that are specific to the market and service. The purpose of this study was to investigate the factors affecting customer loyalty in Mobile Banking. Following the model designed by the researchers, consideration was given to mediator variables of satisfaction, trust, and customer service to examine how factors such as perceived risk, relative advantages, and usability affect customer loyalty. In this study, customers of an Iranian bank (Shahr Bank) based in the city of Tehran constituted the statistical population. The descriptive survey method was used on a sample that was selected through a cluster-convenience method and included 411 Shahr Bank's customers resident in the ea...
Sustainability, 2021
The World Bank, United Nations, the Organization for Economic Cooperation and Development, and ot... more The World Bank, United Nations, the Organization for Economic Cooperation and Development, and others are in line with the governments of countries that are strongly interested in the sustainable development of countries, regions, and enterprises. One of the aspects that affects the indicators and prospects of sustainable development is the efficiency of energy source use. Nationwide reductions in the greenhouse gas emissions of motor vehicles could have a direct effect on ambient temperature and reducing the effects of global warming, which can affect future environmental, societal, and economic development. Significant reductions in fuel consumption can be achieved by increasing the efficiency of use, and the performance, of current cargo vehicles. This aspect is directly related to cargo delivery systems and supply chain efficiency and effectiveness. The article solves the problem of increasing the effectiveness of cargo delivery and proposes a model that would minimize transport...
Independent Journal of Management & Production, 2020
Reverse e-logistics has proven to have high significance in terms of profits, customer satisfacti... more Reverse e-logistics has proven to have high significance in terms of profits, customer satisfaction, competition, and performance’s efficiency. However, several firms in the Business-to-Consumer (B2C) e-commerce field, especially in developing countries such as those in the Middle East, still neglect its importance for the survival of the firm because they don’t know how to improve reverse e-logistics (REL) performance. Therefore, the objective of this article is to identify the main factors that impact reverse e-logistics’ performance and to analyze their effect. The methods used in this article are: scientific literature review, synthesis, questionnaires, and structural equation modelling. The study is done in Lebanon and Syria with a sample of 459 companies in the electronic industry who are engaged in B2C e-commerce and is faced with reverse e-logistics’ challenges. The estimated results prove the significant impact of the identified factors: customer satisfaction, guarantee, an...
10th International Scientific Conference “Business and Management 2018”, Sep 6, 2018
Coordinating transactions among companies that allow the appropriate movement of goods, services,... more Coordinating transactions among companies that allow the appropriate movement of goods, services, and information to consumers from suppliers effectively and efficiently still is hard to accomplish. There are many situations in which the logistic performance failed, frequently because of the difficulty of synchronising the business technological systems with the logistic processes, thereby yielding disastrous consequences. Thus causing the loss of time, money, and even certain companies could close and will be weeded out if they do not cope with application of e-logistics while performing their business. This article presents discussion of e-logistics and its application in e-commerce. The application of innovative solutions in logistics will yield posititve outcomes that will help improve the company's overall performance. The consumer satisfaction by e-commerce will be taken in consideration, and in particular by e-logistic solutions. Such methods as literature review, synthesis and and comparison wil be employed.
Energies, 2020
Low-cost carriers (LCCs) have been growing by 11.4% in revenue passenger kilometers over 2017 and... more Low-cost carriers (LCCs) have been growing by 11.4% in revenue passenger kilometers over 2017 and changed the airline industry radically. It drove down prices in the industry. Southwest Airlines (USA) designed the LCC blueprint model, and Ryanair copied it within Europe, followed by other airlines. This research aims to fulfill the gap in contemporary research upon LCC successfulness in Europe by a description of the current situation within Europe (2018 and January 2019) and the development issues it faced, which are mapped by the Ishikawa fishbone diagram. Furthermore, to rank the airlines on strength and vulnerability, The Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) methodology was used for meeting LCC characteristics and airline success. By comparison of meeting the LCC characteristics and the rank of the successfulness, the results of the TOPSIS analysis showed that the airlines meeting the most LCCs characteristics are seemingly less vulnerable t...
Engineering Economics, 2018
The uncertain stand in terms of product and service quality invites customers to get the advantag... more The uncertain stand in terms of product and service quality invites customers to get the advantage of other customers' experiences in order to make a purchase decision. It has been discussed that word-of-mouth (WOM) influences consumer purchase behavior and it could create a robust tie like relatives and could also tie as close friends, acquaintances, and strangers. This paper intends to define the concepts of WOM and customer equity and study the terminology of current purchase intention, customer loyalty and correlates to consumer decision making. The data were collected utilizing selfadministrated questionnaires. The results are obtained using Smart PLS 2.0, then using the bootstrap algorithm the tstatistics are analyzed. The results indicate that customer equity drivers increase the customer loyalty and consequently ends in WOM by the customers. Despite the literature which has investigated the influence of customer equity drivers on the loyalty and purchase intention of the customers, this study contributes the analysis of drivers on WOM. Also, it reveals that if a firm invests in the customer equity drivers, the result will be loyalty and accordingly, the easiest way of advertisement that would be WOM. This study only focuses on a unique industry that can impact the generalizability of the contexts. Also, it relates only to the positive WOM effects. Future studies could strengthen the literature by taking in negative WOM with a broader population.
Engineering Economics, 2019
Information communication technologies bring the revolution into all business sectors, and transp... more Information communication technologies bring the revolution into all business sectors, and transportation sector is not an exception. Ticketing system has changed from traditional to intelligent, which provides information and service to the consumer. In developed countries such systems are implemented and operate successfully, while in the developing countries electronic ticketing and other similar innovative solutions face specific challenges. These challenges are related to information era and changes in consumer behaviour, caused by the development of information and communication technologies. In these new conditions the motives of consumers to choose electronic ticketing has become an extremely important factor of success. Lack of integrity of consumer behaviour and technology acceptance (electronic ticketing in particular) was identified in previous scientific research, especially taking into consideration recent conditions of developing countries. The aim of this article is ...
Technological and Economic Development of Economy, 2018
Knowledge management is one of the most potent means for the improvement of Lithuanian armed forc... more Knowledge management is one of the most potent means for the improvement of Lithuanian armed forces efficiency in context of transformations. Knowledge retention is one of the knowledge management processes that is related to knowledge selection, accumulation of the organization experience, renewal of the organizational memory in order to preserve the valuable knowledge from the potential loss. In order for the Lithuanian armed forces to manage the knowledge effectively and develop – it is important to purposefully preserve the valuable knowledge. The knowledge retention management problems of the Lithuanian armed forces are classified into: human, organizational, functional, technological and technical. In order to solve the problematics of such type, the identification of the factors, that provides the premises for the complex assessment of the knowledge retention process, becomes an important factor. The purpose of the article is to identify the factors that are significant for t...
Sustainability, 2018
As the virtual environment is constantly changing, not only users’ informational and knowledge ne... more As the virtual environment is constantly changing, not only users’ informational and knowledge needs but also the means and channels of communication with customers applied by organizations change. There is a noticeable trend to move more and more advertising campaigns to social media networks because of the opportunities they provide to organizations and users, which results in the ever-increasing popularity of social media networks and a number of their users. Such a transition is explained by one of the main objectives organizations have: to inform their customers in an appropriate way and receive feedback on social media networks, which is difficult when traditional advertising channels and means are applied. Since advertising campaigns on social media networks are evolving rapidly, their assessment factors and methods, which receive controversial opinions in both scientific literature and practice, change too. Researchers assess and interpret the factors that influence the effe...
Journal of Security and Sustainability Issues, 2019
Organizations have to face both the opportunities that the technologies provide and the challenge... more Organizations have to face both the opportunities that the technologies provide and the challenges that they create in the local or global market as the consumer behavior in the electronic environment is different from the behavior in an actual shop, therefore it is important to not only understand the changing needs of the customers, the factors that influence their behavior but also to choose suitable strategies while trying to satisfy these needs taking in consideration security issues. For this reason, an important purpose of this study is to indicate the factors that determine the behavior of an e-shop customer by conducting a pilot study in Lithuania. The research identified the key factors of consumer behavior in an e-shop. To establish factors determining the online shop customer preferences, five factor groups were identified on the basis of empirical research: product (service) characteristics, delivery, methods of payment, service quality and web page functionality characteristics. The results of the structured consumer survey showed that the factors that positively influence the decision to buy goods online are lower cost, less time consumption, an ability to make an order at any time of the day, and a larger range of products. The key factors that negatively affect the online shopping are product quality, delivery costs, security aspects, delivery time, and complicated online shopping process. The main problem areas faced by online shoppers were delays in product delivery, product quality, insufficient choice of payment methods, difficult return procedures, too little information about the product. After performing the correlation regression analysis of the structured survey, the following relationships are established: the frequency of online shopping is significantly correlated with the product's compliance with expectations, which indicates that the customers who were satisfied with the quality of online products, more often shop on the Internet.
E+M Ekonomie a Management, 2018
The e-consumer should therefore be analysed through the lens of the theory of generations. This a... more The e-consumer should therefore be analysed through the lens of the theory of generations. This allows consumers to be grouped according to their year of birth and distinguishes the main characteristic that defi nes the user, namely age (Roberts & Manolis, 2000).
10th International Scientific Conference “Business and Management 2018”
The development and use of Information and communication technology(ICT) is growing at a rapid sp... more The development and use of Information and communication technology(ICT) is growing at a rapid speed across the world. The number of internet (as well as other technologies) users increased by 27,750% from 1993 (14 million) until 2017 (3,885,567,619) users according to internetworldstats. ICT is becoming essentials in all organization, and organizations cannot survive or compete without using these technologies. Although some researches were done on the effects of these technologies on organizations behaviours, they still in initial stages. The following article examine the effect of ICT on organizational behaviours, especially on Organizational Design how ICT changes the organizational structure and what are the organizations formed, Intelligence in what way knowledge is created and strategically used, and Decision Making how it will affect the speed and accuracy of decision making. Methods used in the article are scientific literature analysis, synthesis and comparison.
Sustainability
The authors have examined municipal waste, its components and their integration with reverse logi... more The authors have examined municipal waste, its components and their integration with reverse logistics processes. Background: The theoretical part begins with a definition of municipal waste. Later, the integration between municipal waste and reverse logistics is provided, including presentation of the hierarchy of qualitative methods and models. Methods: The authors constructed a correlation matrix and applied a dynamic regression model to identify that the level of municipal waste impacts recycling of biowaste which demands reverse logistics. Results: The authors provided a dynamic regression model which could be applied for forecasting the size of recycled municipal waste into biowaste indicated in European Union countries. Conclusions: The variety of components in municipal waste prevents the increase of the recycling rates and has to be changed to ones that have higher recycling rates.
Journal of Service, Innovation and Sustainable Development, 2021
The rapid spread of financial technologies was significantly affected by the 2008 economic crisis... more The rapid spread of financial technologies was significantly affected by the 2008 economic crisis. During the crisis, people's confidence in banking was severely weakened. The decisions taken by the banks were blamed for the economic crisis. At the same time, new technologies (such as blockchain technology, artificial intelligence, alternative payments, etc.) have emerged or reached maturity, bringing competitive prices and quality of service to the market, as well as the proliferation of smartphones made technologies easily accessible to consumers. The innovative projects were started to grow. One of the most innovative fields of business became the financial technology sector. The fintech sector created a variety of innovative business projects that became big and famous companies. The fintech sector, like most other innovative businesses, is engaged mainly in the provision of remote services. This mode of service has reached its maturity during the Covid-19 global pandemic. N...
Journal of Business Economics and Management, 2020
Globalization, technological development and a dynamic business environment influence the change ... more Globalization, technological development and a dynamic business environment influence the change of customer information demands. It becomes vital for organizations to find out the customer demand change and discover technological solutions to satisfy these demands. One of these technologies is augmented reality, which connects real and digital environments by expanding it with digitally coded information which is decoded by using a specific device. As this type of technology enables the changing information needs of customers to be met faster, organizations are increasingly using these technological solutions to achieve a variety of purposes: to position products innovatively, increase product awareness, create added value for the customer, increase sales. However, organizations often face the challenge of evaluating commercial augmented reality mobile applications in user experience. A two-case study has been selected to evaluate the user experience of augmented reality commercial...
Proceedings of the 20th Conference for Junior Researchers „Business in XXI Century“, 2017
Dabartinė visuomenė yra visiškai priklausoma nuo naujausių technologijų. Sudėtinga skaitmeninė ti... more Dabartinė visuomenė yra visiškai priklausoma nuo naujausių technologijų. Sudėtinga skaitmeninė tikrovė lydi kiekviename žingsnyje ne tik atskirus individus, bet ir visą mus supančią aplinką – verslą, mediciną, mokslą ir kt. Šiame, nuolat atsinaujinančiame procese jau yra begalė, ir vis atsiranda naujų, informacijos gavimo, saugojimo ir platinimo būdų. Senosios, tradicinės medijos yra skaitmenizuojamos ir keičiamos naujomis, modernesnėmis, kad kuo lengviau ir greičiau galėtų įsilieti į naujųjų (elektroninių) medijų sferą. Taikant naująsias technologijas, viena iš verslo šakų – konferencijų turizmas, taip pat įtraukia vis daugiau elektroninių medijų. Straipsnyje apžvelgiamos naujosios elektroninės medijos, bei aptariamos elektroninių medijų ir konferencijų turizmo sąsajos.
Proceedings of 6th International Scientific Conference Contemporary Issues in Business, Management and Economics Engineering ‘2019, 2019
Today’s society is becoming the information and communication technology societies, where ICT is ... more Today’s society is becoming the information and communication technology societies, where ICT is responsible for the creation, distribution, and manipulation of information in every aspect of society (Xiang, Magnini, & Fesenmaier, 2015). The following article will present a comparative analysis of one aspect of consumer changes caused by ICT, which is e-commerce between Europe and Asia, using Hofstede’s culture dimensions (Power distance, individualism, masculinity and uncertainty avoidance). Purpose – to provide a comparative analysis of consumer behavior changes caused by ICT between Europe and Asia. Research methodology – a synthesis of review of the literature. Findings – provide insight into the difference in consumer behavior changes caused by ICT, between Europe and Asia and provide the basis for future researches. Research limitations – future research should include empirical research and study of other solution and other factors that affect consumer behavior. Practical imp...
Social supermarkets are a form of non-profit organizations, which use the workforce of volunteers... more Social supermarkets are a form of non-profit organizations, which use the workforce of volunteers and generated income (if there is any) is used for charitable activities. Their main purpose is to serve to customers which are in material deprivation. By definition, their operational activities include: (1) collecting donations in money, (2) organization of acceptance of donations in form of food and toiletries from traditional supply chains, (3) acquiring food and other stuff from other sources and (4) distribution of food, toiletries and other stuff for free and/or (5) selling goods at extremely discounted prices to socially endangered people. In their operational activities, there are numerous possibilities of social networks implementation in various stages of their everyday business. The aim of this paper is to analyze application of social networks in communication with donors, volunteers, end users and general public in case of social supermarkets. In the paper, we will analyz...
Transport, 2021
The technological advancements facilitated the progress of the Business-To-Consumer (B2C) e-comme... more The technological advancements facilitated the progress of the Business-To-Consumer (B2C) e-commerce business tremendously. B2C e-commerce has several benefits such as saving costs by decreasing the use of resources, increasing profits, and competitive advantage, especially in the pandemic context. However, this opportunity comes with challenges, and one of such is related to a significant number of products that are returned to the vendor or manufacturer. These challenges in the Reverse Logistics’ (RL) in the context of e-commerce become a new phenomenon – Reverse E-Logistics’ (REL), because the product in the e-commerce is physical goods or electronic ones like videos, music, books, etc. This study focuses on identifying the most critical factors that impact REL performance and discusses how REL can affect its performance. The methodology used is mainly a literature review, synthesis, survey methods, and Structural Equation Modelling (SEM). This study is done in Lebanon and Syria ...
Proceedings of 6th International Scientific Conference Contemporary Issues in Business, Management and Economics Engineering ‘2019, 2019
Purpose – to make comparative analysis of the most successful reverse e-logistics’ solution in As... more Purpose – to make comparative analysis of the most successful reverse e-logistics’ solution in Asia and Europe to identify models and methods for solving efficiency and sustainability issues in these areas. Research methodology – the research methodology implemented is composed of literature review, synthesis, and comparative analysis. Findings – certain solutions implemented such as omni-channels, and Multi-criteria decision making (MCDM) in Asia, and selecting the best third-party reverse logistics providers (3PRLPs), and green suppliers in Europe were able to increase the efficiency of reverse e-logistics’ performance. Research limitations – the lack of enough researches done in the field of RL in the Middle East created obstacles in double checking the work presented in this paper because more resources are needed to confirm significantly the results. As for future recommendations, further researches should be conducted in the Middle East. Practical implications – the results fo...
Engineering Economics, 2021
Information and communications technologies promote change in the service sector, and the banking... more Information and communications technologies promote change in the service sector, and the banking sector is not an exception. Finding what factors impact consumer satisfaction with service and lead to loyalty is invariably important for business. However, it is important to begin with evaluating the aspects that are specific to the market and service. The purpose of this study was to investigate the factors affecting customer loyalty in Mobile Banking. Following the model designed by the researchers, consideration was given to mediator variables of satisfaction, trust, and customer service to examine how factors such as perceived risk, relative advantages, and usability affect customer loyalty. In this study, customers of an Iranian bank (Shahr Bank) based in the city of Tehran constituted the statistical population. The descriptive survey method was used on a sample that was selected through a cluster-convenience method and included 411 Shahr Bank's customers resident in the ea...
Sustainability, 2021
The World Bank, United Nations, the Organization for Economic Cooperation and Development, and ot... more The World Bank, United Nations, the Organization for Economic Cooperation and Development, and others are in line with the governments of countries that are strongly interested in the sustainable development of countries, regions, and enterprises. One of the aspects that affects the indicators and prospects of sustainable development is the efficiency of energy source use. Nationwide reductions in the greenhouse gas emissions of motor vehicles could have a direct effect on ambient temperature and reducing the effects of global warming, which can affect future environmental, societal, and economic development. Significant reductions in fuel consumption can be achieved by increasing the efficiency of use, and the performance, of current cargo vehicles. This aspect is directly related to cargo delivery systems and supply chain efficiency and effectiveness. The article solves the problem of increasing the effectiveness of cargo delivery and proposes a model that would minimize transport...
Independent Journal of Management & Production, 2020
Reverse e-logistics has proven to have high significance in terms of profits, customer satisfacti... more Reverse e-logistics has proven to have high significance in terms of profits, customer satisfaction, competition, and performance’s efficiency. However, several firms in the Business-to-Consumer (B2C) e-commerce field, especially in developing countries such as those in the Middle East, still neglect its importance for the survival of the firm because they don’t know how to improve reverse e-logistics (REL) performance. Therefore, the objective of this article is to identify the main factors that impact reverse e-logistics’ performance and to analyze their effect. The methods used in this article are: scientific literature review, synthesis, questionnaires, and structural equation modelling. The study is done in Lebanon and Syria with a sample of 459 companies in the electronic industry who are engaged in B2C e-commerce and is faced with reverse e-logistics’ challenges. The estimated results prove the significant impact of the identified factors: customer satisfaction, guarantee, an...
10th International Scientific Conference “Business and Management 2018”, Sep 6, 2018
Coordinating transactions among companies that allow the appropriate movement of goods, services,... more Coordinating transactions among companies that allow the appropriate movement of goods, services, and information to consumers from suppliers effectively and efficiently still is hard to accomplish. There are many situations in which the logistic performance failed, frequently because of the difficulty of synchronising the business technological systems with the logistic processes, thereby yielding disastrous consequences. Thus causing the loss of time, money, and even certain companies could close and will be weeded out if they do not cope with application of e-logistics while performing their business. This article presents discussion of e-logistics and its application in e-commerce. The application of innovative solutions in logistics will yield posititve outcomes that will help improve the company's overall performance. The consumer satisfaction by e-commerce will be taken in consideration, and in particular by e-logistic solutions. Such methods as literature review, synthesis and and comparison wil be employed.
Energies, 2020
Low-cost carriers (LCCs) have been growing by 11.4% in revenue passenger kilometers over 2017 and... more Low-cost carriers (LCCs) have been growing by 11.4% in revenue passenger kilometers over 2017 and changed the airline industry radically. It drove down prices in the industry. Southwest Airlines (USA) designed the LCC blueprint model, and Ryanair copied it within Europe, followed by other airlines. This research aims to fulfill the gap in contemporary research upon LCC successfulness in Europe by a description of the current situation within Europe (2018 and January 2019) and the development issues it faced, which are mapped by the Ishikawa fishbone diagram. Furthermore, to rank the airlines on strength and vulnerability, The Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) methodology was used for meeting LCC characteristics and airline success. By comparison of meeting the LCC characteristics and the rank of the successfulness, the results of the TOPSIS analysis showed that the airlines meeting the most LCCs characteristics are seemingly less vulnerable t...
Engineering Economics, 2018
The uncertain stand in terms of product and service quality invites customers to get the advantag... more The uncertain stand in terms of product and service quality invites customers to get the advantage of other customers' experiences in order to make a purchase decision. It has been discussed that word-of-mouth (WOM) influences consumer purchase behavior and it could create a robust tie like relatives and could also tie as close friends, acquaintances, and strangers. This paper intends to define the concepts of WOM and customer equity and study the terminology of current purchase intention, customer loyalty and correlates to consumer decision making. The data were collected utilizing selfadministrated questionnaires. The results are obtained using Smart PLS 2.0, then using the bootstrap algorithm the tstatistics are analyzed. The results indicate that customer equity drivers increase the customer loyalty and consequently ends in WOM by the customers. Despite the literature which has investigated the influence of customer equity drivers on the loyalty and purchase intention of the customers, this study contributes the analysis of drivers on WOM. Also, it reveals that if a firm invests in the customer equity drivers, the result will be loyalty and accordingly, the easiest way of advertisement that would be WOM. This study only focuses on a unique industry that can impact the generalizability of the contexts. Also, it relates only to the positive WOM effects. Future studies could strengthen the literature by taking in negative WOM with a broader population.
Engineering Economics, 2019
Information communication technologies bring the revolution into all business sectors, and transp... more Information communication technologies bring the revolution into all business sectors, and transportation sector is not an exception. Ticketing system has changed from traditional to intelligent, which provides information and service to the consumer. In developed countries such systems are implemented and operate successfully, while in the developing countries electronic ticketing and other similar innovative solutions face specific challenges. These challenges are related to information era and changes in consumer behaviour, caused by the development of information and communication technologies. In these new conditions the motives of consumers to choose electronic ticketing has become an extremely important factor of success. Lack of integrity of consumer behaviour and technology acceptance (electronic ticketing in particular) was identified in previous scientific research, especially taking into consideration recent conditions of developing countries. The aim of this article is ...
Technological and Economic Development of Economy, 2018
Knowledge management is one of the most potent means for the improvement of Lithuanian armed forc... more Knowledge management is one of the most potent means for the improvement of Lithuanian armed forces efficiency in context of transformations. Knowledge retention is one of the knowledge management processes that is related to knowledge selection, accumulation of the organization experience, renewal of the organizational memory in order to preserve the valuable knowledge from the potential loss. In order for the Lithuanian armed forces to manage the knowledge effectively and develop – it is important to purposefully preserve the valuable knowledge. The knowledge retention management problems of the Lithuanian armed forces are classified into: human, organizational, functional, technological and technical. In order to solve the problematics of such type, the identification of the factors, that provides the premises for the complex assessment of the knowledge retention process, becomes an important factor. The purpose of the article is to identify the factors that are significant for t...
Sustainability, 2018
As the virtual environment is constantly changing, not only users’ informational and knowledge ne... more As the virtual environment is constantly changing, not only users’ informational and knowledge needs but also the means and channels of communication with customers applied by organizations change. There is a noticeable trend to move more and more advertising campaigns to social media networks because of the opportunities they provide to organizations and users, which results in the ever-increasing popularity of social media networks and a number of their users. Such a transition is explained by one of the main objectives organizations have: to inform their customers in an appropriate way and receive feedback on social media networks, which is difficult when traditional advertising channels and means are applied. Since advertising campaigns on social media networks are evolving rapidly, their assessment factors and methods, which receive controversial opinions in both scientific literature and practice, change too. Researchers assess and interpret the factors that influence the effe...
Journal of Security and Sustainability Issues, 2019
Organizations have to face both the opportunities that the technologies provide and the challenge... more Organizations have to face both the opportunities that the technologies provide and the challenges that they create in the local or global market as the consumer behavior in the electronic environment is different from the behavior in an actual shop, therefore it is important to not only understand the changing needs of the customers, the factors that influence their behavior but also to choose suitable strategies while trying to satisfy these needs taking in consideration security issues. For this reason, an important purpose of this study is to indicate the factors that determine the behavior of an e-shop customer by conducting a pilot study in Lithuania. The research identified the key factors of consumer behavior in an e-shop. To establish factors determining the online shop customer preferences, five factor groups were identified on the basis of empirical research: product (service) characteristics, delivery, methods of payment, service quality and web page functionality characteristics. The results of the structured consumer survey showed that the factors that positively influence the decision to buy goods online are lower cost, less time consumption, an ability to make an order at any time of the day, and a larger range of products. The key factors that negatively affect the online shopping are product quality, delivery costs, security aspects, delivery time, and complicated online shopping process. The main problem areas faced by online shoppers were delays in product delivery, product quality, insufficient choice of payment methods, difficult return procedures, too little information about the product. After performing the correlation regression analysis of the structured survey, the following relationships are established: the frequency of online shopping is significantly correlated with the product's compliance with expectations, which indicates that the customers who were satisfied with the quality of online products, more often shop on the Internet.
E+M Ekonomie a Management, 2018
The e-consumer should therefore be analysed through the lens of the theory of generations. This a... more The e-consumer should therefore be analysed through the lens of the theory of generations. This allows consumers to be grouped according to their year of birth and distinguishes the main characteristic that defi nes the user, namely age (Roberts & Manolis, 2000).