Virginia Switzer - Academia.edu (original) (raw)
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Papers by Virginia Switzer
The goal of this study was to explore the extent to which consumers experience brands through med... more The goal of this study was to explore the extent to which consumers experience brands through media channels. This study relies on four focus group sessions and a thematic content analysis to gather findings. It was discovered that consumers viewed customer service as the leading characteristic in brand loyalty. Consumers were primarily impacted by brands through consumer reviews, reliable sources, convenience and special promotions. Participants chose reliable print mediums as a resource to research products. Online sources were the leading medium for reading consumer reviews and learning more about a product, by consuming larger imagery and product descriptions. Mobile devices were utilized for convenience and immediacy. Lastly, consumers reported their desire for more personalization and target marketing as brand managers continue to evolve. These findings provide insight into further developing strategies for marketing and mass communication.
The goal of this study was to explore the extent to which consumers experience brands through med... more The goal of this study was to explore the extent to which consumers experience brands through media channels. This study relies on four focus group sessions and a thematic content analysis to gather findings. It was discovered that consumers viewed customer service as the leading characteristic in brand loyalty. Consumers were primarily impacted by brands through consumer reviews, reliable sources, convenience and special promotions. Participants chose reliable print mediums as a resource to research products. Online sources were the leading medium for reading consumer reviews and learning more about a product, by consuming larger imagery and product descriptions. Mobile devices were utilized for convenience and immediacy. Lastly, consumers reported their desire for more personalization and target marketing as brand managers continue to evolve. These findings provide insight into further developing strategies for marketing and mass communication.