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Papers by Visvanathan Kandeepan

Research paper thumbnail of Impact of the Tourism Development on the Quality of Life of the People: A Case in Jaffna Municipal Area

Shanlax International Journal of Management

Purpose: The impact of tourism development on the quality of life (Veenhoven. R., 2007) of the pe... more Purpose: The impact of tourism development on the quality of life (Veenhoven. R., 2007) of the people in the Jaffna municipal area is studied.Design/Methodology/Approach: Closed-ended questionnaire/ Likert scale- for measuring the impact of the Tourism development as above. A questionnaire was distributed in the Jaffna municipal area. Descriptive and inferential statistical analyses were performed in this study. Findings: Descriptive analysis showed that there is a positive relationship between tourism development and quality of life. Correlation analysis ascertained it. Correlation analysis established that a significant positive correlation is present between the two, which was very strong. The correlation of tourism development was significant with the three sub-variables, namely, households’ income, entrepreneurial & employment opportunities, and culture. Regression analysis confirmed that tourism development had a significantly positive relationship and predicted the model sati...

Research paper thumbnail of Impact of Organizational Citizenship Behaviour on Service Quality in Banking Sector, Vavuniya District

Shanlax International Journal of Management

Purpose: The purposes of this research is to analyze the impact of Organizational Citizenship Beh... more Purpose: The purposes of this research is to analyze the impact of Organizational Citizenship Behaviour on the Service Quality in the Banks in Vavuniya District, Sri Lanka. Design/Methodology/Approach: Closed questionnaires were used for measuring the Organizational Citizenship Behaviour and Service Quality of banking sector. Questionnaire were distributed and collected in Vavuniya district. The conclusion were drawn from Regression analysis, ANOVAs and Pearson correlation. Findings: Result revealed that although Organizational Citizenship Behaviour had significantly positive relationship with Service Quality it had not exerted significant impact on Service Quality. Practical implication: The research has implications in the efforts taken by the Banks in improving the service quality and organizational performance through employees. Originality/ value: The bank managers , government and the other stakeholders are expected to realize the importance of Organizational Citizenship Behav...

Research paper thumbnail of Impact of the Tourism Development on the Quality of Life of the People: A Case in Jaffna Municipal Area

Shanlax International Journal of Management

Purpose: The impact of tourism development on the quality of life (Veenhoven. R., 2007) of the pe... more Purpose: The impact of tourism development on the quality of life (Veenhoven. R., 2007) of the people in the Jaffna municipal area is studied.Design/Methodology/Approach: Closed-ended questionnaire/ Likert scale- for measuring the impact of the Tourism development as above. A questionnaire was distributed in the Jaffna municipal area. Descriptive and inferential statistical analyses were performed in this study. Findings: Descriptive analysis showed that there is a positive relationship between tourism development and quality of life. Correlation analysis ascertained it. Correlation analysis established that a significant positive correlation is present between the two, which was very strong. The correlation of tourism development was significant with the three sub-variables, namely, households’ income, entrepreneurial & employment opportunities, and culture. Regression analysis confirmed that tourism development had a significantly positive relationship and predicted the model sati...

Research paper thumbnail of Impact of Organizational Citizenship Behaviour on Service Quality in Banking Sector, Vavuniya District

Shanlax International Journal of Management

Purpose: The purposes of this research is to analyze the impact of Organizational Citizenship Beh... more Purpose: The purposes of this research is to analyze the impact of Organizational Citizenship Behaviour on the Service Quality in the Banks in Vavuniya District, Sri Lanka. Design/Methodology/Approach: Closed questionnaires were used for measuring the Organizational Citizenship Behaviour and Service Quality of banking sector. Questionnaire were distributed and collected in Vavuniya district. The conclusion were drawn from Regression analysis, ANOVAs and Pearson correlation. Findings: Result revealed that although Organizational Citizenship Behaviour had significantly positive relationship with Service Quality it had not exerted significant impact on Service Quality. Practical implication: The research has implications in the efforts taken by the Banks in improving the service quality and organizational performance through employees. Originality/ value: The bank managers , government and the other stakeholders are expected to realize the importance of Organizational Citizenship Behav...

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