Wahyu Hidayat - Academia.edu (original) (raw)
Uploads
Papers by Wahyu Hidayat
JOURNAL OF APPLIED BUSINESS ADMINISTRATION, 2019
This study aims to determine the effect of Product Quality and Service Quality on Increasing Cust... more This study aims to determine the effect of Product Quality and Service Quality on Increasing Customer Satisfaction and Loyalty in Makassar Municipal Water Company (PDAM) both directly and through intervening variables or indirect effects. This study uses a quantitative approach conducted with the aim to explain the position of the variables studied and the relationship between one variable with another variable. This research will explain the causal relationship between variables through hypothesis testing. In this study, the analysis method used is path analysis using the SmartPLS program. The results of this study found that directly the product quality had a positive and significant effect on customer satisfaction, service quality had a positive and significant effect on customer satisfaction, product quality had a positive and significant effect on customer loyalty, service quality had a positive and not significant effect on customer loyalty, customer satisfaction positive and ...
JURNAL AIR INDONESIA, 2011
A response in an emergency condition is the most critical thing in natural disaster. In this situ... more A response in an emergency condition is the most critical thing in natural disaster. In this situation, every thing is in a panic. Any decision must be taken tactically, quickly and property to minimize the number victims and severity as the impact of disaster. One of the ...
JOURNAL OF APPLIED BUSINESS ADMINISTRATION, 2019
This study aims to determine the effect of Product Quality and Service Quality on Increasing Cust... more This study aims to determine the effect of Product Quality and Service Quality on Increasing Customer Satisfaction and Loyalty in Makassar Municipal Water Company (PDAM) both directly and through intervening variables or indirect effects. This study uses a quantitative approach conducted with the aim to explain the position of the variables studied and the relationship between one variable with another variable. This research will explain the causal relationship between variables through hypothesis testing. In this study, the analysis method used is path analysis using the SmartPLS program. The results of this study found that directly the product quality had a positive and significant effect on customer satisfaction, service quality had a positive and significant effect on customer satisfaction, product quality had a positive and significant effect on customer loyalty, service quality had a positive and not significant effect on customer loyalty, customer satisfaction positive and ...
JURNAL AIR INDONESIA, 2011
A response in an emergency condition is the most critical thing in natural disaster. In this situ... more A response in an emergency condition is the most critical thing in natural disaster. In this situation, every thing is in a panic. Any decision must be taken tactically, quickly and property to minimize the number victims and severity as the impact of disaster. One of the ...