Zaenuri Arifin - Academia.edu (original) (raw)

Zaenuri Arifin

Related Authors

Diela Ranihadini

vimi jham

Institute of Management Technology, Dubai

Carlos Flavian

IJOART Editor

Yioula Melanthiou

Publishing India Group

Uploads

Papers by Zaenuri Arifin

Research paper thumbnail of Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet

Managing Service …, 2004

In e-commerce, loyal customers are considered extremely valuable. Loyalty is generally attributed... more In e-commerce, loyal customers are considered extremely valuable. Loyalty is generally attributed to satisfaction with the quality of service. Since online transactions involve many uncertainties for the customer, trust is a condition for exchange. Trust in the electronic medium – here ...

Research paper thumbnail of Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet

Managing Service …, 2004

In e-commerce, loyal customers are considered extremely valuable. Loyalty is generally attributed... more In e-commerce, loyal customers are considered extremely valuable. Loyalty is generally attributed to satisfaction with the quality of service. Since online transactions involve many uncertainties for the customer, trust is a condition for exchange. Trust in the electronic medium – here ...

Log In