Zairani Zainol - Academia.edu (original) (raw)

Papers by Zairani Zainol

Journal of Islamic Marketing

Purpose Sustainability has become a global need for survival in every field since the side effect... more Purpose Sustainability has become a global need for survival in every field since the side effects of financial development have resulted in environmental devastation. Green banking (GB) has been proposed as a way to reduce the carbon footprint caused by banking operations by promoting paperless financial services through the intensive use of technology. However, the adoption level of GB technology remains unsatisfactory among customers in the United Arab Emirates (UAE). Therefore, using the unified theory of acceptance and use of technology (UTAUT), this study aims to comprehensively investigate the challenges affecting the intention of bank consumers in the UAE to adopt GB technology. Design/methodology/approach This study used exploratory sequential mixed-methods research. Preliminary semi-structured interviews were conducted with ten banking professionals using a purposive sampling technique to explore the challenges affecting consumers’ intention to adopt GB technology. Sequent...

Global Journal Al-Thaqafah, Jun 30, 2015

International Journal of Professional Business Review

Purpose: This study aims to address some of the contemporary issues and challenges concerning mob... more Purpose: This study aims to address some of the contemporary issues and challenges concerning mobile banking via Islamic banks, specifically in e-commerce and m-commerce. Theoretical Framework: Mobile banking has made it possible for consumers to buy things online right from their pockets. With the availability of this sophisticated technology, online retailers have been swift in exploiting mobile banking for m-commerce to entice consumers into buying their products without serious considerations of ethical and halal aspects. Addressing these issues is important to address Muslim consumers’ reluctance to fully utilise the functions of mobile banking. Methodology: This study utilises a qualitative research method using virtual library and internet research. The information retrieved mainly came from academic journals, books, reports, magazines, newspapers, and websites. Findings: This study finds that most of the transactions in e-commerce are permissible in Islamic commercial ...

DOAJ (DOAJ: Directory of Open Access Journals), Oct 1, 2016

Debt is now considered a norm in everyone's life. In Malaysia, the robust expansion of loans to t... more Debt is now considered a norm in everyone's life. In Malaysia, the robust expansion of loans to the household sector has led to rising household debts. The objective of this paper is to explore the concept of debt in Islam from the perspective of the objectives of the Shariah (Maqasid Shariah). This study employs the qualitative methodology utilizing an in-depth interview with selected informants representing experts in the Shariah. The findings indicate that from the goals and objectives of the Shariah point of view, the rules for incurring debt differ according to specific circumstances. Debt should only be incurred for the purpose of necessity (daruriyyat) where the absence of debt might bring harm to the person in need. In general, acquiring debt for the purpose of complementary benefits (hajiyyat) and embellishment (tahsiniyyat) are still allowed but is not encouraged 1 .

TAFHIM: IKIM Journal of Islam and the Contemporary World, Jun 30, 2022

Financial planning is commonly associated with the management of debt. In reality, financial plan... more Financial planning is commonly associated with the management of debt. In reality, financial planning also includes money management, emergency planning, investments, and estate planning among others. Muslims in Malaysia generally lack of involvement in the matters concerning financial planning. It is evident when the majority of those

The disproportionateness between mobile banking usage and Islamic banking development in Malaysia... more The disproportionateness between mobile banking usage and Islamic banking development in Malaysia has sparked an important issue for Malaysian Islamic banks to address. Malaysia has a relatively low usage rate in terms of mobile banking, yet it is the centre for Islamic banking with among the highest market share amongst other countries. Therefore it is essential to analyse the reasons discuss the possible solutions for the low mobile banking usage rate so that Malaysian banking system which significantly include the Islamic banking to remain competitive along with the global mainstream banking. The main objective of this research is to examine the effects of Shariah compliance, perceived lifestyle and personal innovativeness as determinants of intention to adopt mobile banking among Islamic bank customers by means of literature research. It is hypothesised that these three proposed variables are additional important factors on top of the other factors in the attitude dimension in t...

Advances in Environmental Engineering and Green Technologies

Sustainability has become the global need for survival in all scopes due to financial development... more Sustainability has become the global need for survival in all scopes due to financial development's side effects that have resulted in environmental destruction. The world leaders have proposed green banking (GB) to reduce carbon footprints from banking operations by promoting paperless financial services based on technology. However, the adoption of GB remains unsatisfactory in the UAE. The study attempts to investigate the determinants of consumers' adoption of GB technology. An exploratory sequential mixed-method approach is employed. The qualitative analysis identified six new challenges facing customers' intention adoption of GB technology: customer awareness, personal innovativeness, bank reputation, security and privacy, system quality, and government support. The preliminary qualitative findings are mostly confirmed by quantitative study whereby customer awareness, personal innovativeness, system quality, and bank reputation significantly impact customers' in...

International Journal of Economics and Finance, 2017

The efficiency of bank’s staff plays a crucial role in managing and mitigating the financial risk... more The efficiency of bank’s staff plays a crucial role in managing and mitigating the financial risks like liquidity risk. The aim of this paper is to propose a conceptual model/framework for investigating the moderating role of staff efficiency on the relationship between bank’s specific variables and liquidity risk in Islamic banks in Gulf Cooperation Council (GCC). GCC economies depend heavily on oil revenues which makes it subject to oil prices fluctuations. Therefore, liquidity in GCC banks, especially Islamic banks almost always suffers liquidity pressure. Thus, the issue of liquidity in this region has grown in importance in light of recent oil decline. Several attempts have been made to investigate the determinants of liquidity risk, yet the findings lack consistency. Most of the previous studies have ignored GCC region and have focused on other environments like credit risk but gave less attention to the moderating role of staff efficiency function in the Islamic banks with re...

Debt is now considered a norm in everyone's life. In Malaysia, the robust expansion of loans ... more Debt is now considered a norm in everyone's life. In Malaysia, the robust expansion of loans to the household sector has led to rising household debts. The objective of this paper is to explore the concept of debt in Islam from the perspective of the objectives of the Shariah (Maqasid Shariah). This study employs the qualitative methodology utilizing an in-depth interview with selected informants representing experts in the Shariah. The findings indicate that from the goals and objectives of the Shariah point of view, the rules for incurring debt differ according to specific circumstances. Debt should only be incurred for the purpose of necessity (daruriyyat) where the absence of debt might bring harm to the person in need. In general, acquiring debt for the purpose of complementary benefits (hajiyyat) and embellishment (tahsiniyyat) are still allowed but is not encouraged 1 .

Islamic Banking Operations: Products and Servicesaims to give insights on Islamic banking operati... more Islamic Banking Operations: Products and Servicesaims to give insights on Islamic banking operations as well as assists readers to understand certain aspects of its products and services. This book provides an overview about the balance sheets for both conventional and Islamic banks, the deposits and financing activities as well as the Islamic trade finance products and instruments.

Go Green is the need of the hour for survival in all scopes due to the side effects of financial ... more Go Green is the need of the hour for survival in all scopes due to the side effects of financial development which has resulted in climate change and environmental damage. Banks can certainly play a proactive role between financial development and environmental protection. Banks of this kind are named as “Green Banks”. Green Banking (GB) means guaranteeing ecofriendly practices in the banking sector and thereby reducing internal and external carbon footprints. GB initiatives and practices are useful for the environment, banks, and customers. Many Western theoreticians have attempted to provide theoretical, moral and ethical groundings for social responsibility initiatives. However, these attempts have been widely criticized for problems relating to justification, conceptual clarity and possible inconsistency, and for failing to give adequate ethical guidance to business executives who must decide which courses to pursue and with how much commitment. This paper initially attempts to ...

Regardless of the quasi unanimity of Islamic economics and finance scholars on the importance of ... more Regardless of the quasi unanimity of Islamic economics and finance scholars on the importance of Mudarabah and Musharakah in the Islamic financial institutions (IFIs), and together with the dominance of the concept of profit-loss sharing (PLS) in the theoretical literature, the allocation of most Islamic funds specifically in Islamic banks is confined to short-term and low-risk investments.This study has been conducted to find the factors leading to the paradoxical differences between what is being idealized and what are being practiced in the Malaysian Islamic finance and banking industry.The findings of this study were based on primary data gathered through interviews with eight (8) Islamic Financial Institutions (IFIs).This study found a number of factors why IFls seem to be reluctant to implement Mudarabah and Musharakah contracts. among them are because of the attitude of the Islamic financial service providers, high level of risks, the role of the bank as fund provider instead...

Research on grievance management is burgeoning, and yet the understanding of its antecedents and ... more Research on grievance management is burgeoning, and yet the understanding of its antecedents and consequences remains rather unclear. This research discusses styles in handling grievances among heads of department at a telecommunication company located in Peninsular Malaysia and the influence of training and experiences in selecting the appropriate grievance handling styles. This quantitative study is conducted to achieve two main objectives which are to investigate the styles that managers use in handling employees’ grievances and to examine the influence of training and experience on grievance handling styles. Factor analysis has resulted that the styles in handling grievance used by respondents are integrating, compromising and dominating. In general, this study reveals that after attending training in grievance handling, managers will not utilizing integrating style due to this particular style demands a longer period to perform. Unfortunately, each grievance management stage ha...

The recurring financial crisis calls for increasing attention on the crucial role of financial li... more The recurring financial crisis calls for increasing attention on the crucial role of financial literacy. Recent literature covering both theoretical and empirical work on financial literacy mainly focus on the conventional perspective of financial literacy. Since some of the elements are not compatible with the rapidly growing segment of the Islamic financial services industry, there is a pressing need to explore the concept of financial literacy from the Shariah perspective. This paper seeks to explore the conceptual definition of financial literacy from the basic sources of Shariah, namely, the Quran and the Sunnah. Thus, a qualitative approach involving in-depth interviews were employed to achieve the objective of the study. Next, a qualitative data analysis approach involving data condensation, data display, conclusion drawing were carried out. The findings of the analysis reveal that the Shariah primary sources do provide a comprehensive and sound economic guidance on prude...

World Academy of Science, Engineering and Technology, International Journal of Economics and Management Engineering, 2016

This study employed 86 respondents representing bank officers of Bank XYX (one of the full-fledge... more This study employed 86 respondents representing bank officers of Bank XYX (one of the full-fledged Islamic banks in Malaysia) in the northern region of Malaysia to assess the factors that constitute talent in the Islamic financial industries.To test the discriminant factors for talent among bank officers, a factor analysis was performed.The KMO, Bartlett and MSA tests were executed as the prerequisite before performing the factor analysis.The discriminant factors for talent were extracted via eigenvalues and rotated component matrixes.The results show that five factors, namely (1) self-motivation, (2) leadership, (3) teamwork, (4) interpersonal skills, and (5) creativity/innovation constitute talent in the Islamic financial industries.It is hoped that this study could offer guidelines to education providers, specifically those that conduct the Islamic finance and banking program, as to the areas of emphasis for students before graduating. For the Islamic financial institutions, this...

This study examined the relationship between need for power and personal attributes with the perc... more This study examined the relationship between need for power and personal attributes with the perception on office politics. It involved 130 government officers who are in grade 41 to 44 and serve in government agencies in Northern Region of Peninsular Malaysia. They are selected by using disproportionate stratified random sampling method. In measuring perception of office politics, this study has adopted Kachmar and Carlson’s (1997) perception of politics measurement. In addition, personal attribute was measured by adopting Personal Attributes Questionnaire developed by Spence and Helmreich (in Ward, Thorn, Clements, Dixon and Sanford, 2006) and the researcher has utilized Needs Assessment Questionnaire (NAQ) constructed by Heckert, Cuneio, Hannah, Adams, Droste, Mueller, Wallis, Griffin and Roberts (1999) to measure need for power. Correlation and regression analyses results have exhibited that both factors of need for power, namely need for dominating and need for authority, have ...

International Journal of Economics and Financial Issues, 2016

This research was aimed at exploring the factors that contribute to individual indebtedness among... more This research was aimed at exploring the factors that contribute to individual indebtedness among young Muslims. A total of 350 questionnaires were distributed to the target group within the age range of 25 and 45 years old who are facing debt problems and undergoing financial counselling from AKPK in the Northern region of Malaysia, which encompasses the states of Perak, Pulau Pinang and Kedah/Perlis. Of the 350 questionnaires distributed, 149 were usable as the level of debt of the respondents was 40% and above of the total monthly income. The results revealed that the factors contribute to individual indebtedness are personality extraversion, personality neuroticism, lifestyle impulsive buying, purchasing for lifestyle, parental guidance, religious practice and religious principal.

JOURNAL OF SUSTAINABILITY SCIENCE AND MANAGEMENT, 2021

This ongoing trend has given rise to the "Go Green" concept, which has become the buzzword of fin... more This ongoing trend has given rise to the "Go Green" concept, which has become the buzzword of financial-world nowadays due to the alarming increase in the rate of climate change and global warming (

European Proceedings of Social and Behavioural Sciences, 2020

This is an Open Access article distributed under the terms of the Creative Commons Attribution-No... more This is an Open Access article distributed under the terms of the Creative Commons Attribution-Noncommercial 4.0 Unported License, permitting all non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.