Zakir Hosen - Academia.edu (original) (raw)

Papers by Zakir Hosen

Research paper thumbnail of University Service Quality

International Journal of Asian Education, 2020

The present study explores the effect on student satisfaction and student loyalty of higher educa... more The present study explores the effect on student satisfaction and student loyalty of higher education service quality dimensions. Ensuring quality improvement and implementation of strategies for the tertiary education sector has become critical. Moreover, the study also tests the mediating impact of university reputation and external prestige between university service quality and satisfaction and loyalty. Data has collected through a structured questionnaire from a sample of 390 graduate and undergraduate students of two public universities in Bangladesh. The study reflects that the performance on service quality dimensions of selected public universities is not satisfactory. The study results have shown that Teaching, Support services, Library and lab facilities, and internationalization significantly influence student satisfaction except for Administrative service and Hostel facilities. Teaching, Administrative Services, Library and lab facilities, and internationalization signi...

Research paper thumbnail of Influence of University Service Quality on Student Satisfaction and Loyalty in Bangladesh

The Journal of Quality in Education

Evaluating the service quality of higher educational institutions in Bangladesh has become crucia... more Evaluating the service quality of higher educational institutions in Bangladesh has become crucial to ensure continuous improvement and strategy development for tertiary education sector. The present study has aimed to investigate the influence of higher education service quality dimensions on student satisfaction and student loyalty. Moreover, the study also tests the mediating impact of university reputation and external prestige between university service quality and satisfaction and loyalty. The research work has shown the performance of selected public universities in higher education service quality dimensions. Data has been collected through a structured questionnaire from a sample of 390 graduate and undergraduate students of two public universities of Bangladesh. The study reflects that the performance on service quality dimensions of selected public universities is not satisfactory. The results of the study have shown that Teaching, Support services, Library and lab facil...

Research paper thumbnail of Internal Factors Influencing the Profitability of Commercial Banks in Bangladesh

International Journal of Economics and Financial Research, 2020

The profitability of commercial banks is influenced by a number of internal and external factors.... more The profitability of commercial banks is influenced by a number of internal and external factors. This paper attempts to identify the internal factors which significantly influence the profitability of commercial banks in Bangladesh. In this study, profitability is measured by ROA and ROE which may be significantly influenced by the internal factors such as IRS, NIM, CAR, CR, DG, LD, CTI and SIZE of the bank. Data are collected from published annual reports during 2014--2018 of 23 commercial banks. Using simple regression model, it is found that CR has significant effect on the profitability and CAR has significant influence on ROA only. In addition to this, DG has significant effects on PCBs’ profitability (ROE only) where as IRS and CTI have significant influence on profitability (ROA only) of ICBs. Further, none of these variables have significant effects on the profitability of SCBs but CAR and CR are correlated with profitability (ROA only) and the causes may be the nature of s...

Research paper thumbnail of Perceived use of accounting information and practices of accounting in micro enterprises of developing countries

Journal of Accounting and Management Information Systems, 2020

Research question: What is the perceived use of accounting information and current practices of a... more Research question: What is the perceived use of accounting information and current practices of accounting in micro enterprises? Motivation: Business decisions are more accurate and focused if they are made based on reliable information, for instance, accounting information. However, the use of accounting information in decision-making varies among the business entities, which is even poor in micro enterprises in developing countries. Idea: This study aims to examine perceived use of accounting information in decision-making and current practices of accounting in micro enterprises of Bangladesh. Data: The data include the characteristics of owner and business, perception on accounting systems, the use of accounting information (ACI) in decision-making and the current accounting practices collected from 148 respondents. Tools: The data are analyzed using standard descriptive statistical tools and multivariate regression. Findings: We find that the perception regarding the use of ACI ...

Research paper thumbnail of Risk Adjusted Performance Analysis of NBFIs in Dhaka Stock Exchange

Research Journal of Finance and Accounting, 2013

Non-Bank Financial Institutions (NBFIs) are emerging day by day as an integral part of the Bangla... more Non-Bank Financial Institutions (NBFIs) are emerging day by day as an integral part of the Bangladesh economy. For establishing a vibrant capital market along with the BFIs, existence and involvement of NBFIs have immense importance in a growing economy like Bangladesh. So the performance of NBFI is becoming a focal point for this developing economy. This paper aimed at measuring risk-adjusted performance of 19 NBFIs listed in Dhaka Stock Exchange (DSE) based on their month-end closing price. For this purpose various risk measuring tools have been used. Return of about 53% selected NBFIs found superior as compared to benchmark, DSI (DSE all Share Index). It is found that despite some constraints, the industry as a whole is performing reasonably better. NBFIs can be the key player of financial intermediation if they are provided with adequate assistance.

Research paper thumbnail of University Service Quality

International Journal of Asian Education, 2020

The present study explores the effect on student satisfaction and student loyalty of higher educa... more The present study explores the effect on student satisfaction and student loyalty of higher education service quality dimensions. Ensuring quality improvement and implementation of strategies for the tertiary education sector has become critical. Moreover, the study also tests the mediating impact of university reputation and external prestige between university service quality and satisfaction and loyalty. Data has collected through a structured questionnaire from a sample of 390 graduate and undergraduate students of two public universities in Bangladesh. The study reflects that the performance on service quality dimensions of selected public universities is not satisfactory. The study results have shown that Teaching, Support services, Library and lab facilities, and internationalization significantly influence student satisfaction except for Administrative service and Hostel facilities. Teaching, Administrative Services, Library and lab facilities, and internationalization signi...

Research paper thumbnail of Influence of University Service Quality on Student Satisfaction and Loyalty in Bangladesh

The Journal of Quality in Education

Evaluating the service quality of higher educational institutions in Bangladesh has become crucia... more Evaluating the service quality of higher educational institutions in Bangladesh has become crucial to ensure continuous improvement and strategy development for tertiary education sector. The present study has aimed to investigate the influence of higher education service quality dimensions on student satisfaction and student loyalty. Moreover, the study also tests the mediating impact of university reputation and external prestige between university service quality and satisfaction and loyalty. The research work has shown the performance of selected public universities in higher education service quality dimensions. Data has been collected through a structured questionnaire from a sample of 390 graduate and undergraduate students of two public universities of Bangladesh. The study reflects that the performance on service quality dimensions of selected public universities is not satisfactory. The results of the study have shown that Teaching, Support services, Library and lab facil...

Research paper thumbnail of Internal Factors Influencing the Profitability of Commercial Banks in Bangladesh

International Journal of Economics and Financial Research, 2020

The profitability of commercial banks is influenced by a number of internal and external factors.... more The profitability of commercial banks is influenced by a number of internal and external factors. This paper attempts to identify the internal factors which significantly influence the profitability of commercial banks in Bangladesh. In this study, profitability is measured by ROA and ROE which may be significantly influenced by the internal factors such as IRS, NIM, CAR, CR, DG, LD, CTI and SIZE of the bank. Data are collected from published annual reports during 2014--2018 of 23 commercial banks. Using simple regression model, it is found that CR has significant effect on the profitability and CAR has significant influence on ROA only. In addition to this, DG has significant effects on PCBs’ profitability (ROE only) where as IRS and CTI have significant influence on profitability (ROA only) of ICBs. Further, none of these variables have significant effects on the profitability of SCBs but CAR and CR are correlated with profitability (ROA only) and the causes may be the nature of s...

Research paper thumbnail of Perceived use of accounting information and practices of accounting in micro enterprises of developing countries

Journal of Accounting and Management Information Systems, 2020

Research question: What is the perceived use of accounting information and current practices of a... more Research question: What is the perceived use of accounting information and current practices of accounting in micro enterprises? Motivation: Business decisions are more accurate and focused if they are made based on reliable information, for instance, accounting information. However, the use of accounting information in decision-making varies among the business entities, which is even poor in micro enterprises in developing countries. Idea: This study aims to examine perceived use of accounting information in decision-making and current practices of accounting in micro enterprises of Bangladesh. Data: The data include the characteristics of owner and business, perception on accounting systems, the use of accounting information (ACI) in decision-making and the current accounting practices collected from 148 respondents. Tools: The data are analyzed using standard descriptive statistical tools and multivariate regression. Findings: We find that the perception regarding the use of ACI ...

Research paper thumbnail of Risk Adjusted Performance Analysis of NBFIs in Dhaka Stock Exchange

Research Journal of Finance and Accounting, 2013

Non-Bank Financial Institutions (NBFIs) are emerging day by day as an integral part of the Bangla... more Non-Bank Financial Institutions (NBFIs) are emerging day by day as an integral part of the Bangladesh economy. For establishing a vibrant capital market along with the BFIs, existence and involvement of NBFIs have immense importance in a growing economy like Bangladesh. So the performance of NBFI is becoming a focal point for this developing economy. This paper aimed at measuring risk-adjusted performance of 19 NBFIs listed in Dhaka Stock Exchange (DSE) based on their month-end closing price. For this purpose various risk measuring tools have been used. Return of about 53% selected NBFIs found superior as compared to benchmark, DSI (DSE all Share Index). It is found that despite some constraints, the industry as a whole is performing reasonably better. NBFIs can be the key player of financial intermediation if they are provided with adequate assistance.