cosmina laura - Academia.edu (original) (raw)
Papers by cosmina laura
Proceedings of the International Management Conference, 2020
SMEs are subject to strong competition on the market, which makes them increasingly concerned abo... more SMEs are subject to strong competition on the market, which makes them increasingly concerned about the quality of products and services, activities and processes, in a holistic approach. Increasing competition on the market causes SMEs to give increasing importance to quality, respectively TQM in order to ensure competitive advantage in an increasingly dynamic and uncertain environment. The study aims to analyze the concerns of SMEs, for the implementation of TQM taking into account specific issues and problems, in order to identify good practices according to the requirements of international standards ISO 9001:2015. At the same time, the study aims to empirically test and explain the effect of variables, which define TQM, in SMEs, on their performance measured using non-financial indicators, such as: organizational effectiveness, employee satisfaction and customer satisfaction. The results obtained will facilitate the emphasis on key success factors, which have a significant effect on the effectiveness of the QMS quality management system, and their proper monitoring, in order to improve the quality of the entire organization. We also aim to study the extent to which TQM facilitates achieving the strategic objectives of the enterprise, in the field of quality, in order to ensure its competitive advantage.
Ovidius University Annals: Economic Sciences Series, 2020
The empirical study addresses an important topic, namely the importance and motivations of QMS im... more The empirical study addresses an important topic, namely the importance and motivations of QMS implementation in SMEs, based on the new edition of the international standard ISO 9001: 2015, and starting from the reality that in 2018 the share of SMEs that have implemented and certified QMS according to ISO 9001, also considering the ISO 9001 version the 2008 edition, is below 30%, and those that have implemented and certified the new 2015 edition have a share below 10%. Thus our study is based on a sample of 93 enterprises that have implemented the new standard. Regarding the certification of SMEs, we believe that obtaining the certificate by meeting its criteria is not enough considering that it determines more the direction to follow, the future evolution of the SMC, which is why its requirements can be considered as minimum criteria to be met for certification, not an end goal.
The study aims to highlight the barriers faced by small and medium enterprises (SMEs) in implemen... more The study aims to highlight the barriers faced by small and medium enterprises (SMEs) in implementing the quality management system (QMS). For this purpose, we built the variable "Barriers in the implementation of QMS", composed of 13 primary variables. The statistical analysis was performed on a sample of 62 SMEs in the field of industrial production (microenterprises were not considered), from Romania, which implemented this system in accordance with the requirements of the international standards ISO 9001: 2015. As research methods, we used a survey based on the questionnaire and the interview to identify the main difficulties in implementing QMS. The results indicate that SMEs face many barriers in the implementation of QMS, which negatively affect both the effectiveness of quality management practices and organizational effectiveness.
Proceedings of the International Management Conference, 2020
SMEs are subject to strong competition on the market, which makes them increasingly concerned abo... more SMEs are subject to strong competition on the market, which makes them increasingly concerned about the quality of products and services, activities and processes, in a holistic approach. Increasing competition on the market causes SMEs to give increasing importance to quality, respectively TQM in order to ensure competitive advantage in an increasingly dynamic and uncertain environment. The study aims to analyze the concerns of SMEs, for the implementation of TQM taking into account specific issues and problems, in order to identify good practices according to the requirements of international standards ISO 9001:2015. At the same time, the study aims to empirically test and explain the effect of variables, which define TQM, in SMEs, on their performance measured using non-financial indicators, such as: organizational effectiveness, employee satisfaction and customer satisfaction. The results obtained will facilitate the emphasis on key success factors, which have a significant effect on the effectiveness of the QMS quality management system, and their proper monitoring, in order to improve the quality of the entire organization. We also aim to study the extent to which TQM facilitates achieving the strategic objectives of the enterprise, in the field of quality, in order to ensure its competitive advantage.
Ovidius University Annals: Economic Sciences Series, 2020
The empirical study addresses an important topic, namely the importance and motivations of QMS im... more The empirical study addresses an important topic, namely the importance and motivations of QMS implementation in SMEs, based on the new edition of the international standard ISO 9001: 2015, and starting from the reality that in 2018 the share of SMEs that have implemented and certified QMS according to ISO 9001, also considering the ISO 9001 version the 2008 edition, is below 30%, and those that have implemented and certified the new 2015 edition have a share below 10%. Thus our study is based on a sample of 93 enterprises that have implemented the new standard. Regarding the certification of SMEs, we believe that obtaining the certificate by meeting its criteria is not enough considering that it determines more the direction to follow, the future evolution of the SMC, which is why its requirements can be considered as minimum criteria to be met for certification, not an end goal.
The study aims to highlight the barriers faced by small and medium enterprises (SMEs) in implemen... more The study aims to highlight the barriers faced by small and medium enterprises (SMEs) in implementing the quality management system (QMS). For this purpose, we built the variable "Barriers in the implementation of QMS", composed of 13 primary variables. The statistical analysis was performed on a sample of 62 SMEs in the field of industrial production (microenterprises were not considered), from Romania, which implemented this system in accordance with the requirements of the international standards ISO 9001: 2015. As research methods, we used a survey based on the questionnaire and the interview to identify the main difficulties in implementing QMS. The results indicate that SMEs face many barriers in the implementation of QMS, which negatively affect both the effectiveness of quality management practices and organizational effectiveness.