hamidreza jafari - Academia.edu (original) (raw)
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Swinburne University of Technology, Sarawak
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Papers by hamidreza jafari
Research Journal of Applied Sciences, Engineering and Technology, 2013
This is a fact that loyal customers not only use the services of the hotel frequently but also su... more This is a fact that loyal customers not only use the services of the hotel frequently but also suggest the services to other potential clients. It is obvious that loyal customers can guarantee the life of the business in the hotel industry. The theoretical background of the loyalty in the hotel industry indicates that loyalty is a consequence of hotel service quality. The main purpose of this study is to investigate how the service quality ends in loyalty in hotel industry in Iran. Review on the literature revealed that there are some factors between service quality and loyalty. In other words, high service quality can enhance the perceived value and customer satisfaction. Furthermore, this is the satisfaction that increases the loyalty of the clients. This study considers five dimensions of SERVQUAL instrument as factors of service quality in hotel industry which have been applied in similar research successfully. The hypotheses are tested with a convenience data collection approach using data from clients of four Iranian hotels. Findings indicated that some service quality dimensions significantly affect the perceived value. Furthermore, dimensions of service quality and also the perceived value directly influence satisfaction. Finally, satisfaction significantly enhances the loyalty.
One of the main problems in production process of composite curly sheet process is long time dura... more One of the main problems in production process of composite curly sheet process is long time duration of impregnability of needle mat to resin operation and high costs of this operation. Increased time of impregnability operation in production process caused the occurrence of ravine and consequently the output amount of production line is dramatically reduced. Removing ravine or reducing its time, has direct effect on production increase therefore the cost price of final product will decrease too. In this article first by using design of experiment technique, the effective factors on reducing operation time in production process are identified, in next stage, appropriate functions for variables of time respond and direct cost of impregnability operation was processed as separated on each agent level. Then, using multiple objective design making techniques, optimum levels of each factor for each formed model was determined and finally, the best achieved answer from processed models i...
Research Journal of Applied Sciences, Engineering and Technology, 2013
This is a fact that loyal customers not only use the services of the hotel frequently but also su... more This is a fact that loyal customers not only use the services of the hotel frequently but also suggest the services to other potential clients. It is obvious that loyal customers can guarantee the life of the business in the hotel industry. The theoretical background of the loyalty in the hotel industry indicates that loyalty is a consequence of hotel service quality. The main purpose of this study is to investigate how the service quality ends in loyalty in hotel industry in Iran. Review on the literature revealed that there are some factors between service quality and loyalty. In other words, high service quality can enhance the perceived value and customer satisfaction. Furthermore, this is the satisfaction that increases the loyalty of the clients. This study considers five dimensions of SERVQUAL instrument as factors of service quality in hotel industry which have been applied in similar research successfully. The hypotheses are tested with a convenience data collection approach using data from clients of four Iranian hotels. Findings indicated that some service quality dimensions significantly affect the perceived value. Furthermore, dimensions of service quality and also the perceived value directly influence satisfaction. Finally, satisfaction significantly enhances the loyalty.
One of the main problems in production process of composite curly sheet process is long time dura... more One of the main problems in production process of composite curly sheet process is long time duration of impregnability of needle mat to resin operation and high costs of this operation. Increased time of impregnability operation in production process caused the occurrence of ravine and consequently the output amount of production line is dramatically reduced. Removing ravine or reducing its time, has direct effect on production increase therefore the cost price of final product will decrease too. In this article first by using design of experiment technique, the effective factors on reducing operation time in production process are identified, in next stage, appropriate functions for variables of time respond and direct cost of impregnability operation was processed as separated on each agent level. Then, using multiple objective design making techniques, optimum levels of each factor for each formed model was determined and finally, the best achieved answer from processed models i...