ivana truccolo - Academia.edu (original) (raw)
Papers by ivana truccolo
Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer, Jan 6, 2018
Patient education and empowerment (PEE) is aimed at improving competence of patients during their... more Patient education and empowerment (PEE) is aimed at improving competence of patients during their clinical path and enabling healthcare providers with specific communication strategies. We investigated the interest of Italian Cancer Research & Care Centers (CRCI) users (patients and caregivers) in being involved in PEE activities. An anonymous questionnaire addressed to users was distributed between June 2013 and February 2014. The questionnaire gathered information on the following: health-related topics; 13 different PEE initiatives/modalities of learning already active at CRCI; personal demographic data; the willingness to be more involved in the organization of health services provided and in which context; and five preferred info-educational activities. Frequency distribution and chi-square analysis were computed. Statistical significance (p value) was set at < 0.05. A total of 875 (29%) users responded to the 3000 distributed questionnaires. The first three priorities of in...
BMC health services research, Jun 19, 2017
The aim of this study was to assess the psychometric characteristics of four Health Literacy (HL)... more The aim of this study was to assess the psychometric characteristics of four Health Literacy (HL) measurement tools, viz. Newest Vital Sign (NVS), Short Test of Functional Health Literacy in Adults (STOFHLA), Single Item Literacy Screener (SILS) and Single question on Self-rated Reading Ability (SrRA) among Italian oncology patients. The original version of the tools were translated from the English language into Italian using a standard forward-backward procedure and according to internationally recognized good practices. Their internal consistency (reliability) and validity (construct, convergent and discriminative) were tested in a sample of 245 consecutive cancer patients recruited from seven Italian health care centers. The internal consistency of the STOFHLA-I was Chronbach's α=0.96 and that of NVS-I was α=0.74. The STOFHLA-I, NVS-I, SILS-I and SrRA-I scores were in a good relative correlation and in all tools the discriminative known-group validity was confirmed. The reli...
Health Information & Libraries Journal, 2016
In this article, guest writer Ivana Truccolo presents an overview of her work at the Scientific a... more In this article, guest writer Ivana Truccolo presents an overview of her work at the Scientific and Patient Library of a Cancer Comprehensive Centre in Italy coordinating the patient education process. She discusses the historical evolution of the concept of patient education and how this has run alongside the role of the health librarian in the provision of consumer health information. Details are provided about various patient education programmes in place at the Centre. In particular, various activities are discussed including patient education classes, the development of patient education handouts and a narrative medicine programme which includes a literary competition. The article concludes with a specific outline of the role the health librarian can play in the provision of consumer health information and patient education. H.S.
2011, 135 p. Il Servizio nazionale di accoglienza e Informazione in ONcologia (SION) è un modello... more 2011, 135 p. Il Servizio nazionale di accoglienza e Informazione in ONcologia (SION) è un modello innovativo indirizzato ad assicurare alla persona con esperienza di cancro e al cittadino un'informazione adeguata, personalizzata e aggiornata. È frutto di esperienze pilota avviate già dal 1999 dall'Istituto Superiore di Sanità, dagli Istituti di Ricovero e Cura a Carattere Scienti co oncologici e da AIMaC (Associazione Italiana Malati di Cancro, parenti e amici), con l'obiettivo di realizzare il primo Servizio Informativo a carattere nazionale, organico e capillarmente distribuito sul territorio e basato sull'attività di una rete di 36 Punti Informativi istituiti nelle strutture di oncologia di policlinici universitari e aziende ospedaliere. Con questa pubblicazione si intende presentare e promuovere le esperienze, i risultati e le conoscenze raggiunti dal SION, fornire unitamente le procedure e gli strumenti di attuazione in modo organico e sistematico con la prospettiva di allargare e potenziare quanto già realizzato per rispondere alle esigenze di informazione e di accoglienza in maniera sempre più adeguata e capillare, come espresso dal piano per la comunicazione e informazione in oncologia previsto dal Documento tecnico di indirizzo per ridurre il carico di malattia del cancro
Recenti Progressi in Medicina, Oct 1, 2013
Tutor Attualita Proposte E Ricerche Per L Educazione Nelle Scienze Della Salute, 2014
Parole chiave: tumori, informazione ai pazienti, consenso informato, comunicazione Riassunto Obie... more Parole chiave: tumori, informazione ai pazienti, consenso informato, comunicazione Riassunto Obiettivo: dare una risposta adeguata, organizzata e umana, alle richieste di informazioni sulla malattia rivolte alla Biblioteca Scientifica dell'Istituto, IRCCS oncologico del Nord Est Italia, da pazienti e familiari. Metodo: è stato elaborato un progetto, chiamato "Biblioteca per i pazienti", articolato in un Punto di Informazione Oncologica e un Servizio di proposta libri di svago-Bibliobus. Il primo aspetto, che si è affermato come progetto-pilota in Italia, è caratterizzato dalla raccolta e validazione di materiale informativo in lingua italiana, a carattere divulgativo; dalla creazione di una banca dati in continua crescita; dalla presenza di un esperto in grado di ascoltare l'utente, decodificare la sua domanda, fornire materiale adeguato e, ove necessario, migliorare il rapporto con chi cura. Il secondo aspetto è gestito in convenzione con il territorio circostante. Risultati: oltre mille gli utenti, molti di più gli argomenti oggetto delle richieste; verificata la replicabilità del progetto; assegnazione del 1° premio alla III edizione del concorso "5 Stelle"-2002-organizzato dall'Azienda-USL Bologna Nord, all'interno di ExpoSanità, finalizzato a promuovere i migliori progetti in ambito di qualità percepita. Conclusioni: è stata confermata l'ipotesi di partenza del progetto, cioè l'esistenza di un bisogno da parte dell'utente di dotarsi autonomamente di strumenti, al di fuori del rapporto medico-paziente, "per capire le risposte e saper fare meglio le domande", in definitiva per far fronte all'evento malattia. Caratteristica "vincente" è la presenza dell'intermediario-esperto, capace di ascoltare, ma anche di rispettare il bisogno di autonomia. Sarà interessante approfondire, nel prossimo futuro, l'impatto sulle organizzazioni e sui pazienti delle diverse modalità di fare informazione in oncologia come in altri campi della salute.
BMC Health Services Research, 2015
Background: Educational intervention represents an essential element of care for cancer patients;... more Background: Educational intervention represents an essential element of care for cancer patients; while several single institutions develop their own patient education (PE) programs on cancer, little information is available on the effective existence of PE programs at the level of research and care institutes. In Italy such institutes-Istituti di Ricovero e Cura a Carattere Scientifico-are appointed by the Ministry of Health, and 11 (Cancer Research & Care Istitute-CRCI) of the 48 are specific for cancer on the basis of specific requirements regarding cancer care, research and education. Therefore, they represent an ideal and homogeneous model through which to investigate PE policies and activities throughout the country. The objective of this study was to assess PE activities in Italian CRCI. Methods: We carried out a survey on PE strategies and services through a questionnaire. Four key points were investigated: a) PE as a cancer care priority, b) activities that are routinely part of PE, c) real involvement of the patients, and d) involvement of healthcare workers in PE activities. Results: Most CRCI (85 %) completed the survey. All reported having ongoing PE activities, and 4 of the 11 considered PE an institutional activity. More than 90 % of CRCI organize classes and prepare PE handouts, while other PE activities (e.g., Cancer Information Services, mutual support groups) are less frequently part of institutional PE programs. Patients are frequently involved in the organization and preparation of educational activities on the basis of their own needs. Various PE activities are carried out for caregivers in 8 (73 %) out of 11 institutes. Finally, health care workers have an active role in the organization of PE programs, although nurses take part in these activities in only half of CRCI and pharmacists are seldom included. Conclusions: The information arising from our research constitutes a necessary framework to identify areas of development and to design new strategies and standards to disseminate the culture of PE. This may ultimately help and stimulate the establishment of institutional integrated PE programs, including policies and interventions that can benefit a significant proportion of cancer patients.
Il cancro non è una malattia unica, ne esistono oltre 200 tipi diversi[1] . A questa varietà nell... more Il cancro non è una malattia unica, ne esistono oltre 200 tipi diversi[1] . A questa varietà nella patologia si somma anche una diversificazione dei pazienti oncologici a livello sociale e culturale, come evidenziato da diverse indagini statistiche (ad esempio i dati estratti dal database DAISY ) in cui emergono differenze per fascia d’età, sesso, formazione culturale, esperienze di vita e quant’altro[2] . A fronte di questa diversificazione è necessario personalizzare l’informazione[3] . Solitamente ciò significa che all’utente sono fornite informazioni su misura, basate su un modello di comportamento, sui dati demografici, sui bisogni o preferenze indicati espressamente. Bisogna considerare, tuttavia, che una corretta informazione scientifica, supportata da una valida ed esaustiva letteratura, non può comunque rispondere totalmente alle diverse esigenze e necessità del destinatario dell’informazione. Un opuscolo informativo, infatti, può esporre in modo chiaro e semplice un argome...
This is a brief report of the first Italian meeting of the Slow Medicine Group held in Ferrara, o... more This is a brief report of the first Italian meeting of the Slow Medicine Group held in Ferrara, on June 29 2011
The ultimate aim of an evaluation is the improvement of an activity: evaluations should be carrie... more The ultimate aim of an evaluation is the improvement of an activity: evaluations should be carried out via a concrete actions, based upon the collection of information and a research process. It is the willingness of those managing and running the service to honestly and rigorously question their own modus operandi in the light of feedback from the users of the service that will lead to any real improvement. This is the basic purpose of our survey conducted by the Cancer Information Point (CIP-LP) of the Library for Patients (LP) of the Centro di Riferimento Oncologico (CRO), Aviano, aiming at collecting the opinion of 121 patients concerning the quality of material they had received in reply to their information requests. The process, which is continually ongoing, was initiated in an empirical way in 1998, when the Library for patients was set up as a part of the Scientific Library, and then pursued in a more scientific way. The aim is to understand how the informational material s...
Information Transfer: New Age — New Ways, 1993
Journal of Medical Internet Research, 2016
Background: The use of complementary and alternative medicine (CAM) among cancer patients is wide... more Background: The use of complementary and alternative medicine (CAM) among cancer patients is widespread and mostly self-administrated. Today, one of the most relevant topics is the nondisclosure of CAM use to doctors. This general lack of communication exposes patients to dangerous behaviors and to less reliable information channels, such as the Web. The Italian context scarcely differs from this trend. Today, we are able to mine and analyze systematically the unstructured information available in the Web, to get an insight of people's opinions, beliefs, and rumors concerning health topics. Objective: Our aim was to analyze Italian Web conversations about CAM, identifying the most relevant Web sources, therapies, and diseases and measure the related sentiment. Methods: Data have been collected using the Web Intelligence tool ifMONITOR. The workflow consisted of 6 phases: (1) eligibility criteria definition for the ifMONITOR search profile; (2) creation of a CAM terminology database; (3) generic Web search and automatic filtering, the results have been manually revised to refine the search profile, and stored in the ifMONITOR database; (4) automatic classification using the CAM database terms; (5) selection of the final sample and manual sentiment analysis using a 1-5 score range; (6) manual indexing of the Web sources and CAM therapies type retrieved. Descriptive univariate statistics were computed for each item: absolute frequency, percentage, central tendency (mean sentiment score [MSS]), and variability (standard variation σ). Results: Overall, 212 Web sources, 423 Web documents, and 868 opinions have been retrieved. The overall sentiment measured tends to a good score (3.6 of 5). Quite a high polarization in the opinions of the conversation partaking emerged from standard variation analysis (σ≥1). In total, 126 of 212 (59.4%) Web sources retrieved were nonhealth-related. Facebook (89; 21%) and Yahoo Answers (41; 9.7%) were the most relevant. In total, 94 CAM therapies have been retrieved. Most belong to the "biologically based therapies or nutrition" category: 339 of 868 opinions (39.1%), showing an MSS of 3.9 (σ=0.83). Within nutrition, "diets" collected 154 opinions (18.4%) with an MSS of 3.8 (σ=0.87); "food as CAM" overall collected 112 opinions (12.8%) with a MSS of 4 (σ=0.68). Excluding diets and food, the most discussed CAM therapy is the controversial Italian "Di Bella multitherapy" with 102 opinions (11.8%) with an MSS of 3.4 (σ=1.21). Breast cancer was the most mentioned disease: 81 opinions of 868. Conclusions: Conversations about CAM and cancer are ubiquitous. There is a great concern about the biologically based therapies, perceived as harmless and useful, underrating all risks related to dangerous interactions or malnutrition. Our results can be useful to doctors to be aware of the implications of these beliefs for the clinical practice. Web conversation exploitation could be a strategy to gain insights of people's perspective for other controversial topics.
Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer, Jan 6, 2018
Patient education and empowerment (PEE) is aimed at improving competence of patients during their... more Patient education and empowerment (PEE) is aimed at improving competence of patients during their clinical path and enabling healthcare providers with specific communication strategies. We investigated the interest of Italian Cancer Research & Care Centers (CRCI) users (patients and caregivers) in being involved in PEE activities. An anonymous questionnaire addressed to users was distributed between June 2013 and February 2014. The questionnaire gathered information on the following: health-related topics; 13 different PEE initiatives/modalities of learning already active at CRCI; personal demographic data; the willingness to be more involved in the organization of health services provided and in which context; and five preferred info-educational activities. Frequency distribution and chi-square analysis were computed. Statistical significance (p value) was set at < 0.05. A total of 875 (29%) users responded to the 3000 distributed questionnaires. The first three priorities of in...
BMC health services research, Jun 19, 2017
The aim of this study was to assess the psychometric characteristics of four Health Literacy (HL)... more The aim of this study was to assess the psychometric characteristics of four Health Literacy (HL) measurement tools, viz. Newest Vital Sign (NVS), Short Test of Functional Health Literacy in Adults (STOFHLA), Single Item Literacy Screener (SILS) and Single question on Self-rated Reading Ability (SrRA) among Italian oncology patients. The original version of the tools were translated from the English language into Italian using a standard forward-backward procedure and according to internationally recognized good practices. Their internal consistency (reliability) and validity (construct, convergent and discriminative) were tested in a sample of 245 consecutive cancer patients recruited from seven Italian health care centers. The internal consistency of the STOFHLA-I was Chronbach's α=0.96 and that of NVS-I was α=0.74. The STOFHLA-I, NVS-I, SILS-I and SrRA-I scores were in a good relative correlation and in all tools the discriminative known-group validity was confirmed. The reli...
Health Information & Libraries Journal, 2016
In this article, guest writer Ivana Truccolo presents an overview of her work at the Scientific a... more In this article, guest writer Ivana Truccolo presents an overview of her work at the Scientific and Patient Library of a Cancer Comprehensive Centre in Italy coordinating the patient education process. She discusses the historical evolution of the concept of patient education and how this has run alongside the role of the health librarian in the provision of consumer health information. Details are provided about various patient education programmes in place at the Centre. In particular, various activities are discussed including patient education classes, the development of patient education handouts and a narrative medicine programme which includes a literary competition. The article concludes with a specific outline of the role the health librarian can play in the provision of consumer health information and patient education. H.S.
2011, 135 p. Il Servizio nazionale di accoglienza e Informazione in ONcologia (SION) è un modello... more 2011, 135 p. Il Servizio nazionale di accoglienza e Informazione in ONcologia (SION) è un modello innovativo indirizzato ad assicurare alla persona con esperienza di cancro e al cittadino un'informazione adeguata, personalizzata e aggiornata. È frutto di esperienze pilota avviate già dal 1999 dall'Istituto Superiore di Sanità, dagli Istituti di Ricovero e Cura a Carattere Scienti co oncologici e da AIMaC (Associazione Italiana Malati di Cancro, parenti e amici), con l'obiettivo di realizzare il primo Servizio Informativo a carattere nazionale, organico e capillarmente distribuito sul territorio e basato sull'attività di una rete di 36 Punti Informativi istituiti nelle strutture di oncologia di policlinici universitari e aziende ospedaliere. Con questa pubblicazione si intende presentare e promuovere le esperienze, i risultati e le conoscenze raggiunti dal SION, fornire unitamente le procedure e gli strumenti di attuazione in modo organico e sistematico con la prospettiva di allargare e potenziare quanto già realizzato per rispondere alle esigenze di informazione e di accoglienza in maniera sempre più adeguata e capillare, come espresso dal piano per la comunicazione e informazione in oncologia previsto dal Documento tecnico di indirizzo per ridurre il carico di malattia del cancro
Recenti Progressi in Medicina, Oct 1, 2013
Tutor Attualita Proposte E Ricerche Per L Educazione Nelle Scienze Della Salute, 2014
Parole chiave: tumori, informazione ai pazienti, consenso informato, comunicazione Riassunto Obie... more Parole chiave: tumori, informazione ai pazienti, consenso informato, comunicazione Riassunto Obiettivo: dare una risposta adeguata, organizzata e umana, alle richieste di informazioni sulla malattia rivolte alla Biblioteca Scientifica dell'Istituto, IRCCS oncologico del Nord Est Italia, da pazienti e familiari. Metodo: è stato elaborato un progetto, chiamato "Biblioteca per i pazienti", articolato in un Punto di Informazione Oncologica e un Servizio di proposta libri di svago-Bibliobus. Il primo aspetto, che si è affermato come progetto-pilota in Italia, è caratterizzato dalla raccolta e validazione di materiale informativo in lingua italiana, a carattere divulgativo; dalla creazione di una banca dati in continua crescita; dalla presenza di un esperto in grado di ascoltare l'utente, decodificare la sua domanda, fornire materiale adeguato e, ove necessario, migliorare il rapporto con chi cura. Il secondo aspetto è gestito in convenzione con il territorio circostante. Risultati: oltre mille gli utenti, molti di più gli argomenti oggetto delle richieste; verificata la replicabilità del progetto; assegnazione del 1° premio alla III edizione del concorso "5 Stelle"-2002-organizzato dall'Azienda-USL Bologna Nord, all'interno di ExpoSanità, finalizzato a promuovere i migliori progetti in ambito di qualità percepita. Conclusioni: è stata confermata l'ipotesi di partenza del progetto, cioè l'esistenza di un bisogno da parte dell'utente di dotarsi autonomamente di strumenti, al di fuori del rapporto medico-paziente, "per capire le risposte e saper fare meglio le domande", in definitiva per far fronte all'evento malattia. Caratteristica "vincente" è la presenza dell'intermediario-esperto, capace di ascoltare, ma anche di rispettare il bisogno di autonomia. Sarà interessante approfondire, nel prossimo futuro, l'impatto sulle organizzazioni e sui pazienti delle diverse modalità di fare informazione in oncologia come in altri campi della salute.
BMC Health Services Research, 2015
Background: Educational intervention represents an essential element of care for cancer patients;... more Background: Educational intervention represents an essential element of care for cancer patients; while several single institutions develop their own patient education (PE) programs on cancer, little information is available on the effective existence of PE programs at the level of research and care institutes. In Italy such institutes-Istituti di Ricovero e Cura a Carattere Scientifico-are appointed by the Ministry of Health, and 11 (Cancer Research & Care Istitute-CRCI) of the 48 are specific for cancer on the basis of specific requirements regarding cancer care, research and education. Therefore, they represent an ideal and homogeneous model through which to investigate PE policies and activities throughout the country. The objective of this study was to assess PE activities in Italian CRCI. Methods: We carried out a survey on PE strategies and services through a questionnaire. Four key points were investigated: a) PE as a cancer care priority, b) activities that are routinely part of PE, c) real involvement of the patients, and d) involvement of healthcare workers in PE activities. Results: Most CRCI (85 %) completed the survey. All reported having ongoing PE activities, and 4 of the 11 considered PE an institutional activity. More than 90 % of CRCI organize classes and prepare PE handouts, while other PE activities (e.g., Cancer Information Services, mutual support groups) are less frequently part of institutional PE programs. Patients are frequently involved in the organization and preparation of educational activities on the basis of their own needs. Various PE activities are carried out for caregivers in 8 (73 %) out of 11 institutes. Finally, health care workers have an active role in the organization of PE programs, although nurses take part in these activities in only half of CRCI and pharmacists are seldom included. Conclusions: The information arising from our research constitutes a necessary framework to identify areas of development and to design new strategies and standards to disseminate the culture of PE. This may ultimately help and stimulate the establishment of institutional integrated PE programs, including policies and interventions that can benefit a significant proportion of cancer patients.
Il cancro non è una malattia unica, ne esistono oltre 200 tipi diversi[1] . A questa varietà nell... more Il cancro non è una malattia unica, ne esistono oltre 200 tipi diversi[1] . A questa varietà nella patologia si somma anche una diversificazione dei pazienti oncologici a livello sociale e culturale, come evidenziato da diverse indagini statistiche (ad esempio i dati estratti dal database DAISY ) in cui emergono differenze per fascia d’età, sesso, formazione culturale, esperienze di vita e quant’altro[2] . A fronte di questa diversificazione è necessario personalizzare l’informazione[3] . Solitamente ciò significa che all’utente sono fornite informazioni su misura, basate su un modello di comportamento, sui dati demografici, sui bisogni o preferenze indicati espressamente. Bisogna considerare, tuttavia, che una corretta informazione scientifica, supportata da una valida ed esaustiva letteratura, non può comunque rispondere totalmente alle diverse esigenze e necessità del destinatario dell’informazione. Un opuscolo informativo, infatti, può esporre in modo chiaro e semplice un argome...
This is a brief report of the first Italian meeting of the Slow Medicine Group held in Ferrara, o... more This is a brief report of the first Italian meeting of the Slow Medicine Group held in Ferrara, on June 29 2011
The ultimate aim of an evaluation is the improvement of an activity: evaluations should be carrie... more The ultimate aim of an evaluation is the improvement of an activity: evaluations should be carried out via a concrete actions, based upon the collection of information and a research process. It is the willingness of those managing and running the service to honestly and rigorously question their own modus operandi in the light of feedback from the users of the service that will lead to any real improvement. This is the basic purpose of our survey conducted by the Cancer Information Point (CIP-LP) of the Library for Patients (LP) of the Centro di Riferimento Oncologico (CRO), Aviano, aiming at collecting the opinion of 121 patients concerning the quality of material they had received in reply to their information requests. The process, which is continually ongoing, was initiated in an empirical way in 1998, when the Library for patients was set up as a part of the Scientific Library, and then pursued in a more scientific way. The aim is to understand how the informational material s...
Information Transfer: New Age — New Ways, 1993
Journal of Medical Internet Research, 2016
Background: The use of complementary and alternative medicine (CAM) among cancer patients is wide... more Background: The use of complementary and alternative medicine (CAM) among cancer patients is widespread and mostly self-administrated. Today, one of the most relevant topics is the nondisclosure of CAM use to doctors. This general lack of communication exposes patients to dangerous behaviors and to less reliable information channels, such as the Web. The Italian context scarcely differs from this trend. Today, we are able to mine and analyze systematically the unstructured information available in the Web, to get an insight of people's opinions, beliefs, and rumors concerning health topics. Objective: Our aim was to analyze Italian Web conversations about CAM, identifying the most relevant Web sources, therapies, and diseases and measure the related sentiment. Methods: Data have been collected using the Web Intelligence tool ifMONITOR. The workflow consisted of 6 phases: (1) eligibility criteria definition for the ifMONITOR search profile; (2) creation of a CAM terminology database; (3) generic Web search and automatic filtering, the results have been manually revised to refine the search profile, and stored in the ifMONITOR database; (4) automatic classification using the CAM database terms; (5) selection of the final sample and manual sentiment analysis using a 1-5 score range; (6) manual indexing of the Web sources and CAM therapies type retrieved. Descriptive univariate statistics were computed for each item: absolute frequency, percentage, central tendency (mean sentiment score [MSS]), and variability (standard variation σ). Results: Overall, 212 Web sources, 423 Web documents, and 868 opinions have been retrieved. The overall sentiment measured tends to a good score (3.6 of 5). Quite a high polarization in the opinions of the conversation partaking emerged from standard variation analysis (σ≥1). In total, 126 of 212 (59.4%) Web sources retrieved were nonhealth-related. Facebook (89; 21%) and Yahoo Answers (41; 9.7%) were the most relevant. In total, 94 CAM therapies have been retrieved. Most belong to the "biologically based therapies or nutrition" category: 339 of 868 opinions (39.1%), showing an MSS of 3.9 (σ=0.83). Within nutrition, "diets" collected 154 opinions (18.4%) with an MSS of 3.8 (σ=0.87); "food as CAM" overall collected 112 opinions (12.8%) with a MSS of 4 (σ=0.68). Excluding diets and food, the most discussed CAM therapy is the controversial Italian "Di Bella multitherapy" with 102 opinions (11.8%) with an MSS of 3.4 (σ=1.21). Breast cancer was the most mentioned disease: 81 opinions of 868. Conclusions: Conversations about CAM and cancer are ubiquitous. There is a great concern about the biologically based therapies, perceived as harmless and useful, underrating all risks related to dangerous interactions or malnutrition. Our results can be useful to doctors to be aware of the implications of these beliefs for the clinical practice. Web conversation exploitation could be a strategy to gain insights of people's perspective for other controversial topics.