Bishnu Neupane | Independent Researcher (original) (raw)
Papers by Bishnu Neupane
The objective of this study is to analyze the service quality expectations from healthcare instit... more The objective of this study is to analyze the service quality expectations from healthcare institutions by customers in Pokhara and comparing their experiences in Western Regional Hospital (WRH). This study applies an adapted SERVQUAL model to compare patient perceptions of WRH against their expectations from an excellent hospital. SERVQUAL captured a general criteria using a scale composed of 21 items (statements) designed to load on five dimensions reflecting service quality. The service quality is the difference between customers’ perceptions and expectations. The data revealed a clear difference between what patients expected and what they received from WRH. It identified a significant consumer gap (Gap 5) between the expected and perceived services offered by the hospital. The most important finding was that all five dimensions have negative SERVQUAL scores, which implies that none exceeded patients’ expectations. The conclusions and discussions made are from evidence collected...
The objective of this study is to analyze the service quality expectations from healthcare instit... more The objective of this study is to analyze the service quality expectations from healthcare institutions by customers in Pokhara and comparing their experiences in Western Regional Hospital (WRH). This study applies an adapted SERVQUAL model to compare patient perceptions of WRH against their expectations from an excellent hospital. SERVQUAL captured a general criteria using a scale composed of 21 items (statements) designed to load on five dimensions reflecting service quality. The service quality is the difference between customers' perceptions and expectations. The data revealed a clear difference between what patients expected and what they received from WRH. It identified a significant consumer gap (Gap 5) between the expected and perceived services offered by the hospital. The most important finding was that all five dimensions have negative SERVQUAL scores, which implies that none exceeded patients' expectations. The conclusions and discussions made are from evidence c...
Macromolecular Symposia, 2016
The broadly apposite bioplastic, poly lactic acid was synthesized by using deinked paper waste as... more The broadly apposite bioplastic, poly lactic acid was synthesized by using deinked paper waste as substrate, fermentation with Saccharomyces cerevisiae under controlled laboratory conditions followed by condensation polymerization. The substrate was initially subjected to acid hydrolysis followed by alkali neutralization to attain an ideal neutral pH for the growth of Saccharomyces cerevisiae. At regular intervals the amount of reducing sugar present in the samples were tested using 2,4-dinitrosalicyclic acid (DNS) method and the amount of sugar that was metabolized to alcohol and lactate were estimated using cerric ammonium nitrate and ρ-hydroxy biphenyl method respectively. The lactic acid extract was concentrated using a rotary vacuum evaporator and the amount was determined spectrophotometrically. The concentrated extract was used for polymerization in the presence of stannous chloride. This resulted in the production of white amorphous wafers. Polymerization trial with stannous chloride was done with 1ml of purified extract with 0.1g of stannous chloride.
ACS Sustainable Chemistry & Engineering, 2015
International Journal of Applied Sciences and Biotechnology, 2015
Polish Journal of Food and Nutrition Sciences, 2015
Twenty two multifloral honey samples representing central western parts of Nepal were examined sp... more Twenty two multifloral honey samples representing central western parts of Nepal were examined spectrophotometrically for their antioxidant properties and total phenol content. The modified Folin-Ciocalteu method was used to determine total phenol content and 2,2-diphenyl-1-picrylhydrazyl radicals (DPPH
Public Health, 2012
Tuberculosis (TB) is a leading public health problem worldwide particularly in the developing cou... more Tuberculosis (TB) is a leading public health problem worldwide particularly in the developing countries like Nepal. The objective of the study was to know status of TB infection cases among the patients visiting to Malakheti hospital, Kailali, Seti zone, Nepal. A cross-sectional study was carried out on total of 545 patients made up of inpatients and outpatients at the Malakheti hospital, Kailali Seti zone between January 2008 and July 2009. A questionnaire was designed to obtain age, sex, ethnic group, occupation, marital status, address, and religion. Three consecutive days samples were collected. The World Health Organization (WHO) procedure for diagnosis of TB at the district level was adopted for this study by the Ziehl-Neelsen (Zn) method using hot technique and examined with oil immersion using binocular light microscope. Of the total 545 cases under investigation only 428 completed the study. The total number of male and female were 340(62.4%) and female 205(37.6%) respectively. Of the total visiting patient 485 were from Kailali, 53 were from kanchanpur and 7 were from others place. While age wise distribution less than 11 years, 11-19,19-60 and 60+ were 11(2.0%), 33(6.1%), 403(73.9%) and 98(18%) respectively. Total positive case of the pulmonary tuberculosis by staining method was found to be 47(10.98%) and negative cases were 381(89.02%). No significant relation was found with the variables. The study concludes that still it has high TB infection in Nepal and the prevention and treatment should be more improved.
The objective of this study is to analyze the service quality expectations from healthcare instit... more The objective of this study is to analyze the service quality expectations from healthcare institutions by customers in Pokhara and comparing their experiences in Western Regional Hospital (WRH). This study applies an adapted SERVQUAL model to compare patient perceptions of WRH against their expectations from an excellent hospital. SERVQUAL captured a general criteria using a scale composed of 21 items (statements) designed to load on five dimensions reflecting service quality. The service quality is the difference between customers’ perceptions and expectations. The data revealed a clear difference between what patients expected and what they received from WRH. It identified a significant consumer gap (Gap 5) between the expected and perceived services offered by the hospital. The most important finding was that all five dimensions have negative SERVQUAL scores, which implies that none exceeded patients’ expectations. The conclusions and discussions made are from evidence collected...
The objective of this study is to analyze the service quality expectations from healthcare instit... more The objective of this study is to analyze the service quality expectations from healthcare institutions by customers in Pokhara and comparing their experiences in Western Regional Hospital (WRH). This study applies an adapted SERVQUAL model to compare patient perceptions of WRH against their expectations from an excellent hospital. SERVQUAL captured a general criteria using a scale composed of 21 items (statements) designed to load on five dimensions reflecting service quality. The service quality is the difference between customers' perceptions and expectations. The data revealed a clear difference between what patients expected and what they received from WRH. It identified a significant consumer gap (Gap 5) between the expected and perceived services offered by the hospital. The most important finding was that all five dimensions have negative SERVQUAL scores, which implies that none exceeded patients' expectations. The conclusions and discussions made are from evidence c...
Macromolecular Symposia, 2016
The broadly apposite bioplastic, poly lactic acid was synthesized by using deinked paper waste as... more The broadly apposite bioplastic, poly lactic acid was synthesized by using deinked paper waste as substrate, fermentation with Saccharomyces cerevisiae under controlled laboratory conditions followed by condensation polymerization. The substrate was initially subjected to acid hydrolysis followed by alkali neutralization to attain an ideal neutral pH for the growth of Saccharomyces cerevisiae. At regular intervals the amount of reducing sugar present in the samples were tested using 2,4-dinitrosalicyclic acid (DNS) method and the amount of sugar that was metabolized to alcohol and lactate were estimated using cerric ammonium nitrate and ρ-hydroxy biphenyl method respectively. The lactic acid extract was concentrated using a rotary vacuum evaporator and the amount was determined spectrophotometrically. The concentrated extract was used for polymerization in the presence of stannous chloride. This resulted in the production of white amorphous wafers. Polymerization trial with stannous chloride was done with 1ml of purified extract with 0.1g of stannous chloride.
ACS Sustainable Chemistry & Engineering, 2015
International Journal of Applied Sciences and Biotechnology, 2015
Polish Journal of Food and Nutrition Sciences, 2015
Twenty two multifloral honey samples representing central western parts of Nepal were examined sp... more Twenty two multifloral honey samples representing central western parts of Nepal were examined spectrophotometrically for their antioxidant properties and total phenol content. The modified Folin-Ciocalteu method was used to determine total phenol content and 2,2-diphenyl-1-picrylhydrazyl radicals (DPPH
Public Health, 2012
Tuberculosis (TB) is a leading public health problem worldwide particularly in the developing cou... more Tuberculosis (TB) is a leading public health problem worldwide particularly in the developing countries like Nepal. The objective of the study was to know status of TB infection cases among the patients visiting to Malakheti hospital, Kailali, Seti zone, Nepal. A cross-sectional study was carried out on total of 545 patients made up of inpatients and outpatients at the Malakheti hospital, Kailali Seti zone between January 2008 and July 2009. A questionnaire was designed to obtain age, sex, ethnic group, occupation, marital status, address, and religion. Three consecutive days samples were collected. The World Health Organization (WHO) procedure for diagnosis of TB at the district level was adopted for this study by the Ziehl-Neelsen (Zn) method using hot technique and examined with oil immersion using binocular light microscope. Of the total 545 cases under investigation only 428 completed the study. The total number of male and female were 340(62.4%) and female 205(37.6%) respectively. Of the total visiting patient 485 were from Kailali, 53 were from kanchanpur and 7 were from others place. While age wise distribution less than 11 years, 11-19,19-60 and 60+ were 11(2.0%), 33(6.1%), 403(73.9%) and 98(18%) respectively. Total positive case of the pulmonary tuberculosis by staining method was found to be 47(10.98%) and negative cases were 381(89.02%). No significant relation was found with the variables. The study concludes that still it has high TB infection in Nepal and the prevention and treatment should be more improved.