Dalia Soliman | Faculty Of Tourism & Hotels Helwan University (original) (raw)

Papers by Dalia Soliman

The current study investigates the effect of lecturer-student interaction-related variables (acad... more The current study investigates the effect of lecturer-student interaction-related variables (academic interaction, non-academic interaction, and interaction with a masked lecturer) on the student's overall satisfaction. A questionnaire was distributed to 472 tourism students at one of the Egyptian universities. The findings indicated that the pivot to blended learning diminished the quality of interactions between students and lecturers, but overall, that effect was not observed to have a substantial negative effect on students' overall satisfaction. The students accepted the need to be remote, so they adapted their expectations. Theoretical and practical implications are provided for tourism institutions and educators.

Journal of Hospitality & Tourism Education

GeoJournal of Tourism and Geosites

This study aims to investigate the impact of aircraft cabin digitalization (smart electronically ... more This study aims to investigate the impact of aircraft cabin digitalization (smart electronically dimmable windows, intelligent seats, smart overhead bins, radio-frequency identification tags for luggage tracking, futuristic intelligent seats, and inflight virtual reality) on improving the inflight passenger experience in EgyptAir, as well as measuring passengers' interest in using digital cabins. Furthermore, exploring passengers’ intention to pay to use digital services, including futuristic intelligent seats, inflight virtual reality, and radio frequency identification tags for tracking luggage. To meet the research goals, a structured survey was designed and distributed among Egyptian frequent travelers in EgyptAir. A total of 311 complete surveys were collected and analyzed. Results indicated the high interest of Egyptian passengers in using the digital aircraft cabins in EgyptAir due to its significant impact on improving their inflight experience. Furthermore, analyses rev...

GeoJournal of Tourism and Geosites

This study aims to fill the gap in the current influencer marketing literature by analyzing the i... more This study aims to fill the gap in the current influencer marketing literature by analyzing the impact of social media influencers (SMIs) credibility on the domestic travel intentions of Egyptian millennials.An online questionnaire was distributed to a convenience sample of 581 Egyptian millennials to collect primary data. The results indicate that the three dimensions of a SMI’s credibility (trustworthiness, attractiveness, and expertise) have a positive impact on the domestic travel intentions of Egyptian millennials. Moreover, the findings point out that all of SMI’s credibility elements have a significant effect on domestic travel intentions except for SMI’s expertise, which is considered the credibility dimension least affecting the domestic travel intentions of Egyptian millennials.The findings of this study enrich the influencer marketing field in the context of tourism as well as help the destination management organizations (DMOs) and travel agencies select the most persuas...

GeoJournal of Tourism and Geosites

This study aims to fill the salient gap in the area of museums' atmospheric elements by exami... more This study aims to fill the salient gap in the area of museums' atmospheric elements by examining their effect on the Egyptian visitors’ behavioral outcomes and the resulting effect on their intention to revisit the museum. An online questionnaire was distributed to a convenient sample of the Egyptian museums' visitors (346 respondents) to gather and analyze primary data along with analyzing the secondary data (literature). The results confirmed that museum's atmospheric elements have a positive and significant effect on the visitors’ experiences. This resulted in positive behavioral outcomes that consequently affected the Egyptian visitors’ intention to revisit the museum. This study investigates the importance of taking the physical design and atmospheric elements into consideration by the museum curators and managers, especially during the current phase in Egypt where various museum renewals and constructions are being held.

Yasmine Essam Hamza , 2023

This study aims to investigate the impact of aircraft cabin digitalization (smart electronically ... more This study aims to investigate the impact of aircraft cabin digitalization (smart electronically dimmable windows, intelligent seats, smart overhead bins, radio-frequency identification tags for luggage tracking, futuristic intelligent seats, and inflight virtual reality) on improving the inflight passenger experience in EgyptAir, as well as measuring passengers' interest in using digital cabins. Furthermore, exploring passengers' intention to pay to use digital services, including futuristic intelligent seats, inflight virtual reality, and radio frequency identification tags for tracking luggage. To meet the research goals, a structured survey was designed and distributed among Egyptian frequent travelers in EgyptAir. A total of 311 complete surveys were collected and analyzed. Results indicated the high interest of Egyptian passengers in using the digital aircraft cabins in EgyptAir due to its significant impact on improving their inflight experience. Furthermore, analyses revealed the high intention of Egyptian passengers to pay to use inflight virtual reality and futuristic intelligent seats. However, they showed a moderate intention to pay to use radio frequency identification tags for tracking luggage.

The International Journal of Tourism and Hospitality Studies

African Journal of Hospitality, Tourism and Leisure, 2024

This study aims to assess the effect of drama tourism and its elements, such as character, storyl... more This study aims to assess the effect of drama tourism and its elements, such as character, storyline, and aesthetic effect on the intention to visit the Egyptian destination portrayed on screen. Data were obtained from 1125 domestic tourists in Egypt. According to the findings, drama portrayals featuring Egyptian destinations significantly increase domestic Egyptian tourists' intentions to visit those depicted destinations. Moreover, drama elements affect the intention to visit the destination portrayed on screen. This study provides several contributions to drama tourism and its elements by complementing previous studies and introducing new outcomes. The practical implications of this study also benefit the Egyptian government, marketers, and destination management organizations (DMOs) in promoting Egyptian destinations.

GeoJournal of Tourism and Geosites, 2023

This study aims to fill the salient gap in the area of museums' atmospheric elements by examining... more This study aims to fill the salient gap in the area of museums' atmospheric elements by examining their effect on the Egyptian visitors' behavioral outcomes and the resulting effect on their intention to revisit the museum. An online questionnaire was distributed to a convenient sample of the Egyptian museums' visitors (346 respondents) to gather and analyze primary data along with analyzing the secondary data (literature). The results confirmed that museum's atmospheric elements have a positive and significant effect on the visitors' experiences. This resulted in positive behavioral outcomes that consequently affected the Egyptian visitors' intention to revisit the museum. This study investigates the importance of taking the physical design and atmospheric elements into consideration by the museum curators and managers, especially during the current phase in Egypt where various museum renewals and constructions are being held.

EXAMINING THE RELATIONSHIP BETWEEN MANAGERIAL AND MARKETING RISKS FACING SMALL AND MEDIUM-SIZED TRAVEL AGENCIES IN SAUDI ARABIA, 2022

Abstract: The tourism industry faces many risks, which pose a threat, especially for small and me... more Abstract: The tourism industry faces many risks, which pose a threat,
especially for small and medium-sized travel agencies (SMTAs) with limited
resources and simple capabilities. Managerial and marketing risks facing
SMTAs have been discussed in some studies, but the relationship between
these two types of risks in SMTAs has not been addressed before. This
study investigates managerial and marketing risks facing SMTAs in Saudi
Arabia and examines the relationship between both variables. For this
purpose, data were collected from 379 Managers in SMTAs in Saudi Arabia.
Using structural equation modeling with Amos, results showed a significant
positive relationship between managerial and marketing risks facing SMTAs.
The conclusions of this article can assist policymakers, decision-makers,
planners, and marketers in formulating effective tourist strategies to face
the administrative and marketing risks facing small and medium-sized travel
agencies, prevent these companies from achieving their goals and be a
good supporter of national economies.

African Journal of Hospitality, Tourism and Leisure. ISSN: 2223-814X

This study aims to assess the effect of digital literacy on employees' innovation in the official... more This study aims to assess the effect of digital literacy on employees' innovation in the official tourism organizations in Egypt, and to examine if being digital literate facilitates and supports the innovation attempts, and to examine if digital literate employees are more innovative than other employees. Data were obtained from 304 employees working in the Ministry of Tourism and Antiquities and the Egyptian Tourism Promotion Board who are the official bodies in charge of Egypt's tourism business. According to the findings, digital literacy has a beneficial impact on employees' innovation. This study provides several contributions to the digital literacy by complementing previous studies and introducing new outcomes. The practical implications of this study also benefit tourism and official tourism organizations in Egypt in assessing their employees' innovation and digital literacy level.

Journal of Association of Arab Universities For Tourism and Hospitality, 2010

This study seeks to examine the demarketing techniques applied at Giza Pyramids in Egypt as a par... more This study seeks to examine the demarketing techniques applied at Giza Pyramids in Egypt as a part of a comprehensive management plan to cope with the large pressure of visitors. This World Heritage Site was selected because it is the most domestic and international popular historic site in Egypt. In the course of this study related issues have been discussed: the concept and types of carrying capacity, visitors management techniques and demarketing as a management tool. The findings of the research indicated that although conservation induces applying different tools of demarketing, the economic desirable impacts of tourism -specially in developing countries- prevent or at least postpone the application of some other tools. Results indicated also that the mangers of the investigated site focus mainly on managing the visitor behavior rather than on controlling the visitors’ number. The research provides recommendations for actions that could improve the management of this historical site.

Compensation issues as a human resource function have a significant effect on employees' ... more Compensation issues as a human resource function have a significant effect on employees' satisfaction, both economically and psychologically, in other words compensation systems influence both job satisfaction and employee motivation. This research first examines relevant literature on compensation policies, their objectives, factors they are affected by, types and systems in addition to the effect of compensation on employees' satisfaction. The research then investigates the compensation systems applied at tour operators in Egypt and their effects on employees' satisfaction. Results indicated that although the majority of the employees are satisfied with their salaries, they do not feel that fairness and equity are addressed at their firms' pay systems. However, incentives are used and the employees are almost satisfied with them. Although benefits are offered to the majority of the employees, they gave low importance to this type of compensation. They stated also that the policy of pay secrecy adopted at their firms doesn't affect their trust. Recommendations for actions which could improve compensation systems are suggested in this study, and a further research is recommended too.

Egyptian Journal of Tourism Studies, 2021

This study investigates the types of intrinsic rewards and their relationship with organizational... more This study investigates the types of intrinsic rewards and their relationship with organizational citizenship behavior (OCB). It also examines the effect of the intrinsic rewards on the employees' performance, and how to implement this type of reward in the workplace. According to the results of the questionnaires of the field study that was conducted by using 212 questionnaires distributed to workers in the travel agenciescategory A in Greater Cairo, there is a strong and positive relationship between intrinsic rewards and OCB. This study recommended that, the Egyptian tourism companies have to apply the intrinsic rewards because this type of rewards can motivate employees, increase productivity, reduce stress, and reduce turnover and burnout.

Managing Visitors Via Demarketing in The Egyptian World Heritage Site: Giza Pyramids, 2010

This study seeks to examine the demarketing techniques applied at Giza Pyramids in Egypt as a par... more This study seeks to examine the demarketing techniques applied at Giza Pyramids in Egypt as a part of a comprehensive management plan to cope with the large pressure of visitors. This World Heritage Site was selected because it is the most domestic and international popular historic site in Egypt. In the course of this study related issues have been discussed: the concept and types of carrying capacity, visitors management techniques and demarketing as a management tool. The findings of the research indicated that although conservation induces applying different tools of demarketing, the economic desirable impacts of tourism-specially in developing countries-prevent or at least postpone the application of some other tools. Results indicated also that the mangers of the investigated site focus mainly on managing the visitor behavior rather than on controlling the visitors' number. The research provides recommendations for actions that could improve the management of this historical site.

Journal of Faculty of Tourism and Hotels, Fayoum University, 2016

The technology had various impacts on each generation. For instance Generation Y was described as... more The technology had various impacts on each generation. For instance Generation Y was described as technology oriented. Other generations had different engagement levels. This research investigated technology impacts on hoteliers' generations' job satisfaction in Luxor. The Study investigated the influences of modern technologies on job satisfaction at three generations (Boomers, Gen X and Gen Y) in five-star hotels in Luxor. The study used a mixed research approach. Case study methodology was used, to reveal the relationship between technology and different generations' satisfaction. Semi structured Interviews were undertaken with managers. Thirty five interviews were made. Four hundred and sixty labor surveys were distributed. Discourse analysis was used to analyze qualitative data. Quantitative data was statistically analyzed. The results and discussions developed a set of recommendations for hoteliers. The study findings revealed generational differences in the invest...

Exploring the role of film in promoting domestic tourism: A case study of Al Fayoum, Egypt, 2011

This study aims at investigating the effects of film on the perceived image of the domestic desti... more This study aims at investigating the effects of film on the perceived image of the domestic destination portrayed in the film, and it offers insight to understand the recently emerging field of film-induced tourism. Films have the potential to offer fantastic marketing opportunities as they act as virtual holiday brochures. A strong film industry also helps in successful film tourism, whether on the domestic or the regional scale. The literature review revealed that little is known about the effect of film on domestic tourism. Furthermore, there is a shortage of research into eastern settings where the film is not in English; there is also a deficiency of studies on the issue of film-induced tourism in the Middle East region. The current study aims at filling this gap and contributes to the existing film-induced tourism literature by assessing the perception of a domestic tourist destination before and after watching a film featuring this destination. To fulfill this aim, a questionnaire containing 19 image attributes drawn from the literature was designed and a paired sample t-test on these attributes was applied. The study also examines the influence of the different film elements on the tendency to visit the filmed location. The findings of the study generally affirm the notion that films could positively affect audiences' perceptions of domestic destination in various ways. Practical implications and succeeding research directions are highlighted.

Studying the Potentials of Applying the Travel Concierge Services in Egypt: Opportunities, Constraints, and Approaches to Application, 2020

Arguably, Egypt gives little attention to the new trends and technologies in traveling and touris... more Arguably, Egypt gives little attention to the new trends and technologies in traveling and tourism, compared to multiple international countries. Among these trends is the travel concierge services. Accordingly, this research aims at investigating the opportunity of adapting the travel concierge services in Egypt. It also discusses the potential impacts of the travel concierge service on the tourism flows diversification and satisfaction. Within this context, 16 semi-structured interviews were conducted with experts and key-players in different tourism bodies. The interviews have included 19 questions under five focal themes. A qualitative method was used to collect the data based on the objectives of the research and the research problem. Concerning the Egyptian case, findings revealed that although the travel concierge services would outcome great benefits, its immediate application would be hard in the meantime. Egypt as a destination has to put several procedures into consideration to reshape its infrastructure and hence, facilitate the implementation of such services. Meanwhile, the research proposes different indirect means for implementation. Besides, the study reaches a set of recommendations to empower the different sectors to start planning for implementing the travel concierge services in Egypt.

Journal of Hospitality & Tourism Education

GeoJournal of Tourism and Geosites

Yasmine Essam Hamza , 2023

This study aims to investigate the impact of aircraft cabin digitalization (smart electronically ... more This study aims to investigate the impact of aircraft cabin digitalization (smart electronically dimmable windows, intelligent seats, smart overhead bins, radio-frequency identification tags for luggage tracking, futuristic intelligent seats, and inflight virtual reality) on improving the inflight passenger experience in EgyptAir, as well as measuring passengers' interest in using digital cabins. Furthermore, exploring passengers' intention to pay to use digital services, including futuristic intelligent seats, inflight virtual reality, and radio frequency identification tags for tracking luggage. To meet the research goals, a structured survey was designed and distributed among Egyptian frequent travelers in EgyptAir. A total of 311 complete surveys were collected and analyzed. Results indicated the high interest of Egyptian passengers in using the digital aircraft cabins in EgyptAir due to its significant impact on improving their inflight experience. Furthermore, analyses revealed the high intention of Egyptian passengers to pay to use inflight virtual reality and futuristic intelligent seats. However, they showed a moderate intention to pay to use radio frequency identification tags for tracking luggage.

The International Journal of Tourism and Hospitality Studies

African Journal of Hospitality, Tourism and Leisure, 2024

GeoJournal of Tourism and Geosites, 2023

EXAMINING THE RELATIONSHIP BETWEEN MANAGERIAL AND MARKETING RISKS FACING SMALL AND MEDIUM-SIZED TRAVEL AGENCIES IN SAUDI ARABIA, 2022

African Journal of Hospitality, Tourism and Leisure. ISSN: 2223-814X

Journal of Association of Arab Universities For Tourism and Hospitality, 2010

Egyptian Journal of Tourism Studies, 2021

Managing Visitors Via Demarketing in The Egyptian World Heritage Site: Giza Pyramids, 2010

This study seeks to examine the demarketing techniques applied at Giza Pyramids in Egypt as a par... more This study seeks to examine the demarketing techniques applied at Giza Pyramids in Egypt as a part of a comprehensive management plan to cope with the large pressure of visitors. This World Heritage Site was selected because it is the most domestic and international popular historic site in Egypt. In the course of this study related issues have been discussed: the concept and types of carrying capacity, visitors management techniques and demarketing as a management tool. The findings of the research indicated that although conservation induces applying different tools of demarketing, the economic desirable impacts of tourism-specially in developing countries-prevent or at least postpone the application of some other tools. Results indicated also that the mangers of the investigated site focus mainly on managing the visitor behavior rather than on controlling the visitors' number. The research provides recommendations for actions that could improve the management of this historical site.

Journal of Faculty of Tourism and Hotels, Fayoum University, 2016

Exploring the role of film in promoting domestic tourism: A case study of Al Fayoum, Egypt, 2011

Studying the Potentials of Applying the Travel Concierge Services in Egypt: Opportunities, Constraints, and Approaches to Application, 2020

Encyclopedia of tourism, 2023

National tourism is one of three composite statistical measures of tourism (national, internal, a... more National tourism is one of three composite statistical measures of tourism (national, internal, and international tourism) recommended for compiling comparable national and international statistics (domestic, inbound, and outbound tourism)

Encyclopedia of Tourism, 2024

A visitor (domestic, inbound, or outbound) is classified as a tourist (or overnight visitor) if h... more A visitor (domestic, inbound, or outbound) is classified
as a tourist (or overnight visitor) if his/her trip
includes an overnight stay. If there is no overnight
stay, the visitor is classified as a same-day visitor
(or excursionist) (UNWTO 2010). Excursions are
short trips of less than 24 h to visit one or more
destinations, and an excursionist is someone who
visits and leaves without spending the night. The
arrival and departure take place on the same calendar
day (Mason 2003), and the excursion is made
outside the usual residence (UNWTO 2010). In this
context, it should be indicated that day trips within a
long trip with overnight stays are not considered
excursions