‎Metrolink (original) (raw)

iPhone Screenshots

The official Metrolink App is like having a ticket machine in your pocket. Your device is your ticket! Buy a ticket anywhere, anytime - in seconds.

With the Metrolink App, you can securely purchase Metrolink One-Way, Round-Trip tickets, 7-Day, Monthly and Weekend Day Passes in seconds. Purchasing a ticket is easy: select your trip & ticket type, enter your payment card information, activate your ticket prior to boarding and your device is your ticket.

Never lose your ticket again! Once you purchase your ticket, it will always be in your ticket wallet. Need to replace your phone? No problem - you can easily transfer any purchased ticket to a new device.

Riders who use the Corporate Quick Card and riders who transfer to Metro Rail should continue to use paper tickets from Metrolink’s Ticket Vending Machines. Metrolink will be implementing a variety of enhancements to enable these users to use mobile ticketing in the future.

We are making the app better every day! Visit www.metrolinktrains.com/app for more information.

Features:
● Secure ticket purchasing with your credit or debit card
● Your device is your ticket
● Easy to select your origin and destination to purchase
● Never lose your ticket - tickets can be easily transferred if your phone is lost or stolen

What’s New

Oct 10, 2024

Version 7.8.24

This app update provides faster load times and modernizes the appearance. Along with bug fixes, we’ve made improvements to accessibility features, including greater support for screen readers.

Ratings and Reviews

Updated Review

These heavily negative reviews that your probably reading are a little outdated, as the app has either been updated or the reviewers are blind as a bat. I personally have seen that it warns you what timeframe you can use your ticket before it expires, and what your start to end destination is. The time frames for when the train shows up doesn't even need to be on the app just get Google maps people. The prices for a ticket can be a bit pricy if your used to bus type prices of 1.5,topayaround141.5, to pay around 141.5,topayaround14 can be a bit much for some people. The Metrolink tickets allow for you to carry it's use onto another train line as well if you understand how tickets work. That actually is my only complaint, explaining what options you have once a ticket is active and how to use those options as most who use trains in general are on the older side.

App is awful and Customer service is even worse

lMy friend and I decided to take a trip on the train and purchased our tickets on the app. We arrived at the station and boarded the train, just as soon to find out from the lady commentating that the train would be stopping for service at a city before our stop and wasn’t even going to our destination. We didn’t want to get stuck in a random city unsure of if there would be any connecting trains there available to take us to our destination, so we frantically got off the train. When purchasing our tickets there was nothing on the app to tell us that the train we had purchased tickets for wasn’t even going to the place we bought them for, so we had no clue of this until right when we stepped on the train. Not only was our morning ruined, but they denied our refunds and kept our money, because “ Planned service disruptions (i.e. track maintenance), are not eligible for compensation” I would normally agree with this, but the problem is when purchasing our tickets there was nothing letting us know there would even be a planned service disruption. If we knew this, we just wouldn’t have bought the tickets in the first place.

Recent update with the app??

I’m a regular user with this app because I use it to travel to the LA Union Station. However, I haven’t been using the app for the past two weeks and just started using it again today. I was trying to buy my ticket, and I can’t seem to set my destination to LA Union Station?? I tried exiting in and out of the app, hoping that it’s some sort of glitch and the app can refresh itself. Still the same problem regardless.

I found myself a little frustrated because I usually buy my ticket on the app few minutes before boarding the train and loved that I could do this. I hope this can be fixed within the app.

App Privacy

The developer, Southern California Regional Rail Authority, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

Purchases
Financial Info
Contact Info
Identifiers
Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller

Southern California Regional Rail Authority

Size

63 MB

Supports

Wallet

Get all of your passes, tickets, cards, and more in one place.