De-Graft Johnson A Dei | Kaaf University College (original) (raw)
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Michael Okpara University of Agriculture, Umudike, Abia State, Nigeria
City university of Science and information Technology Peshawar
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Papers by De-Graft Johnson A Dei
This study evaluates the information system at the Standard Chartered Bank (Ghana Ltd) and tried ... more This study evaluates the information system at the Standard Chartered Bank (Ghana Ltd) and tried to identify its impact and effect on staff performance and productivity.
The banking sector and specifically, Standard Chartered Bank (Ghana Ltd) continues to invest millions of dollars in its information system. The study sought to examine whether the investment in the information system by the Bank has enabled it to achieve its corporate objectives and vision, helped it to gain competitive advantage in the banking industry, or improved on its corporate image.
The research used techniques such as the questionnaire and interview to elicit factual information and personal opinion from the staff of the bank. Literature on evaluation studies, information systems, and banking in general was reviewed. Some of the major findings were that investments made in information systems has improved forecasting and planning abilities at the bank; job satisfaction and productivity; and the Banks corporate image. The study also made some recommendations which should go a long way to help in the effective and efficient installation and running of information systems in banks in general and in particular Standard Chartered Bank (Ghana Ltd).
Knowledge sharing have become essential requirements for every organization. Knowledge management... more Knowledge sharing have become essential requirements for every organization. Knowledge management has emerged as an overarching strategy to enhance knowledge creation, information transfer, utilization, and reticulation in order to generate innovation and improve organizational performance. Part of this strategy involves the creation of Communities of Practice. These are networks of individuals with a common, shared purpose grouped together to facilitate knowledge building, idea creation and information exchange.
This study was carried out to determine whether the investments made in KMS have helped the banks... more This study was carried out to determine whether the investments made in KMS have helped the banks to gain
competitive advantage or not, and the extent to which the KMS have helped the bank to achieve their objectives.
27 licensed banks by the Central Bank of Ghana participated in the survey, representing 100% participation rate.
The study used structured questionnaires (open and close ended questions) and interview to collect data and the
findings were analyzed using the SPSS software and presented by use of descriptive statistics. The study
revealed that the KMS are for the tracking and the management of the bank’s operations both internally and
externally. The KMS thus handles both front and back office operations and transactions. It also handles both
clients and staff data and records. The conclusion reached is that investments in KMS enables the banks to
achieve their objectives and helps it gain a better corporate image and improved performance.
This study evaluates the information system at the Standard Chartered Bank (Ghana Ltd) and tried ... more This study evaluates the information system at the Standard Chartered Bank (Ghana Ltd) and tried to identify its impact and effect on staff performance and productivity.
The banking sector and specifically, Standard Chartered Bank (Ghana Ltd) continues to invest millions of dollars in its information system. The study sought to examine whether the investment in the information system by the Bank has enabled it to achieve its corporate objectives and vision, helped it to gain competitive advantage in the banking industry, or improved on its corporate image.
The research used techniques such as the questionnaire and interview to elicit factual information and personal opinion from the staff of the bank. Literature on evaluation studies, information systems, and banking in general was reviewed. Some of the major findings were that investments made in information systems has improved forecasting and planning abilities at the bank; job satisfaction and productivity; and the Banks corporate image. The study also made some recommendations which should go a long way to help in the effective and efficient installation and running of information systems in banks in general and in particular Standard Chartered Bank (Ghana Ltd).
Knowledge sharing have become essential requirements for every organization. Knowledge management... more Knowledge sharing have become essential requirements for every organization. Knowledge management has emerged as an overarching strategy to enhance knowledge creation, information transfer, utilization, and reticulation in order to generate innovation and improve organizational performance. Part of this strategy involves the creation of Communities of Practice. These are networks of individuals with a common, shared purpose grouped together to facilitate knowledge building, idea creation and information exchange.
This study was carried out to determine whether the investments made in KMS have helped the banks... more This study was carried out to determine whether the investments made in KMS have helped the banks to gain
competitive advantage or not, and the extent to which the KMS have helped the bank to achieve their objectives.
27 licensed banks by the Central Bank of Ghana participated in the survey, representing 100% participation rate.
The study used structured questionnaires (open and close ended questions) and interview to collect data and the
findings were analyzed using the SPSS software and presented by use of descriptive statistics. The study
revealed that the KMS are for the tracking and the management of the bank’s operations both internally and
externally. The KMS thus handles both front and back office operations and transactions. It also handles both
clients and staff data and records. The conclusion reached is that investments in KMS enables the banks to
achieve their objectives and helps it gain a better corporate image and improved performance.