Nsiah Richard | Kwame Nkrumah University of Science and Technology (original) (raw)

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Credit Unions in Ghana have made greater contributions to enhancing people access to loans. It ha... more Credit Unions in Ghana have made greater contributions to enhancing people access to loans. It has been argued that exposure of Credit Unions to credit risk has caused huge loan losses and in turn led to collapse of many of the institutions. This study sought to assess the risk management skills and approached of the St. Paul's Cooperative Credit Union and the De-Pores Credit Union. The study also sought to examine the CAMEL rating performance of the Credit Unions and the effects of NPL and loan portfolio on profitability of the institutions. Data was collected from the Loan Officers, Branch Managers and Accountants of the Credit Unions on measures in place to reduce credit risks. Data was also obtained from the financial statements of the Credit Unions from 2007 to 2016. The study revealed that management of the Credit Unions conduct pre-assessment, mid-term assessment and post assessment before loans are granted to customers which have helped to reduce credit risks. The study found that the Credit Unions do not have the capacity to relate or use its accumulated capital against credit risks. Also, the study indicated that the Credit Unions had inadequate capital to back its operations. The study found that the assets of the Credit Unions are not effectively used to generate more income to improve performance. The Credit Unions experienced lower loan growth rate. The Credit Unions do not have enough liquidity to cover any unexpected fund obligations. The regression analysis showed significant effects of NPL and Loan Portfolio on profitability of the Credit Unions. The study recommends that management of the Credit Union should put measures in place to grant more quality loans, reduce NPL and revitalize it CAR position in order to make credit unions vibrant and solvent.

The ability of banks to formulate and adhere to policies and procedures that promote credit quali... more The ability of banks to formulate and adhere to policies and procedures that promote credit quality and curtail non-performing loans is the means to survive in the stiff competition. Inability to create and build up quality loans and credit worthy customers leads to default risk and bankruptcy as well as hampers economic growth of a country. However, little work is done to search the ways and means that enable to quality loan creation and growth as well as to determine the relationship between the theories, concepts and credit policies both at country or regional level. For the purpose of the study both primary and secondary data are used. Primary data is collected using semi structured questionnaires. The secondary data is collected from annual reports, directives, and bulletins of the bank. Descriptive statistical tools are used in analyzing the data collected. Hence, the nature of the Study is descriptive. Finally, based on the findings possible recommendations are given. These include the issues impeding loan growth and rising loan clients complaint on the bank regarding the valuing of properties offered for collateral, lengthy of loan processing, amount of loan processed and approved, loan period, and discretionary limits affecting the performance of credit management.

Many rural banks have sustained heavy losses because of poor credit activities. The main objectiv... more Many rural banks have sustained heavy losses because of poor credit activities. The main objective of the research was credit management of rural banks in Ghana. Specific objectives were to investigate how non-Supervision of borrowers influences the loan repayment, to establish how the diversion of loan funds by borrowers leads to default in loan repayment, to examine the mechanism of granting loans at rural banks and to ascertain the problems encountered by rural banks in credit recovery. The study adopted a descriptive research design which assisted to examine the objectives of the study. The sample size as well as the population of the study was thirty and fifty respectively. The response rate was at 100%, which comprised staff of the bank in charge of credit. Data was gathered using a questionnaire and analysed using SPSS 16 and Microsoft excel. The study found out that the loan repayment default was as a result of non-supervision of borrowers of the bank staff, and also as a result of inadequate training of borrowers on utilization of loan funds before they received loans. The findings also revealed that most borrowers did not spend the loan amount on intended and agreed projects. It came out that there are gaps in the credit management of the bank, which requires immediate response to safeguard the future of the bank. The study recommends that for the bank to reduce default in loan repayments, they should monitor the borrowers regularly so as to ensure that they use the loans they received for the agreed and intended purpose. Also training of borrowers before and after receiving loans should be done focusing on areas such as business management, bookkeeping and savings. Finally, the study recommends that since there is weakness in the credit management system of the bank staff should be trained in modern and efficient appraisal and recovery method.

A new Standard, laying down revised guidance for recognising revenue from contracts with customer... more A new Standard, laying down revised guidance for recognising revenue from contracts with customers has been introduced by International Accounting Standards Board (IASB) of the IFRS Foundation and USA's Financial Accounting Standards Board (FASB) which governs US GAAP.

This research work would primarily concentrate on the broad credit risks in the energy sector and... more This research work would primarily concentrate on the broad credit risks in the energy sector and design appropriate specific policy guidelines that/which could prevent the loss of

expected. It includes the possibility of losing some or all of the original investments.

With the movement toward universal health coverage gaining momentum, the global health research c... more With the movement toward universal health coverage gaining momentum, the global health research community has made significant efforts to advance knowledge about the effect of various schemes to expand population coverage. The effect on efficiency, quality, and gaps in service utilization of reforms to provider payment methods are less well studied and understood.

http://ssrn.com/abstract=2493709 by Nsiah Richard

Customer retention is essential for the success of service firms like bank. The quality of servic... more Customer retention is essential for the success of service firms like bank. The quality of service has become an aspect of customer retention. Day by day it has been proven that service quality is related to customer retention. This study endeavors to discover the effect of service quality on customer retention in the banking industry in Ghana with specific reference to Asokore rural bank Limited. The five dimensions of SERVPERF model i.e. reliability, assurance, tangibility, empathy and responsiveness are considered as the base for this study. In order to achieve the objectives, both primary and secondary sources of data were used. The primary data were collected through administrating questionnaire. Convenient sampling procedure was used to obtain 100 responses from customers and 20 from employees of the bank. Correlation and multiple regressions were used to investigate the relationship between dependent and independent variables. The correlation results indicate that there is a positive 2 correlation between the dimensions of service quality and customer retention. The results of the regression test showed that offering quality service have positive impact on overall customer retention. The research proves that empathy and responsiveness plays the most important role in customer retention level followed by tangibility, assurance, and finally the bank reliability. The research findings also indicate offering high quality service increase customer retention, which in turn leads to high level of customer commitment and loyalty. The study recommends that for Asokore rural bank Ltd. to be able to retain its customers, more attention should be placed on being empathetic and responsive in their service delivery.

expected. It includes the possibility of losing some or all of the original investments.