henry ataburo | Kwame Nkrumah University of Science and Technology (original) (raw)

Papers by henry ataburo

Research paper thumbnail of Developing operational resilience to navigate transportation disruptions: the role and boundaries of efficiency priority

Annals of operation research/Annals of operations research, Jun 21, 2024

Research paper thumbnail of Clarifying supply chain disruption and operational resilience relationship from a threat-rigidity perspective: evidence from small and medium-sized enterprises

International journal of production economics, Jun 1, 2024

Research paper thumbnail of The proliferation of motor tricycle usage in precarious transportation contexts and the performance of micro and small manufacturers

Research in Transportation Business & Management

Research paper thumbnail of A resource orchestration perspective of the link between environmental orientation and green purchasing: Empirical evidence from an emerging economy

Cogent Business & Management

Research paper thumbnail of In search of operational resilience: How and when improvisation matters

Journal of Business Logistics

Research paper thumbnail of Uncovering the Influence Mechanism between End-User Involvement and Product Usage in Public Procurement: A Service-Dominant Logic Perspective

Public Administration Research

End-user centric procurement practices, while receiving a growing scholarly and policy interest, ... more End-user centric procurement practices, while receiving a growing scholarly and policy interest, lack solid theoretical and empirical foundations. Using service-dominant logic, this study seeks to uncover the influence mechanism between end-user involvement and product usage in public sector procurement. Primary data was gathered from 122 public organisations in a developing economy, Ghana. PROCESS macro for SPSS was used to estimate the study model. The findings suggest that end-user involvement is positively related to end-user satisfaction but not product usage. Additionally, the findings provide empirical support for our contention that the link between end-user involvement and end-user product usage is mediated by end-user satisfaction. This study adds to the end-user centric procurement literature by offering theoretical and empirical insights on the end-user satisfaction process that explains the relationship between end-user involvement and product usage.

Research paper thumbnail of Linking resource slack to operational resilience: Integration of resource-based and attention-based perspectives

International Journal of Production Economics

Research paper thumbnail of Linkages among E-Service Quality, Satisfaction, and Usage of E-Services within Higher Educational Environments

International Journal of Business and Social Research, Apr 18, 2017

To date, literature on e-service quality (E-SQ) has mainly been on conceptualisation and measurem... more To date, literature on e-service quality (E-SQ) has mainly been on conceptualisation and measurement issues within the e-retail environments. Empirical research on E-SQ and its consequences in 'pure' service context has not been forthcoming. In expanding knowledge in light of this, this study examined a modified E-SQ scale within a university's e-services setting. In addition, the linkages existing among E-SQ (in this 'pure' service environment) and satisfaction and e-service usage frequency was estimated using SEM in LISREL 8.5 by relying on questionnaire data collected from three hundred and eighteen students of Kwame Nkrumah University of Science and Technology (Ghana). Results obtained provide support for a modified 7-dimension E-SQ scale employed. Further, the results indicated that E-SQ only has a significant positive indirect effect on usage frequency through satisfaction. The implication of these results is that firms that provide higher quality of e-services are more likely to satisfy their customers, which would in turn influence their commitment to purchase and re-purchase intent. In the case of the current study, the implication is that, universities with quality e-services would have students finding their e-services to be satisfactory and consequently be consistent in the use of e-services to improve learning and administrative communication. E-services quality therefore has both financial implication for universities in terms of cutting administrative costs, and a ripple effect of students' perception of quality on the image and competitiveness of the university.

Research paper thumbnail of Competitor actions, customer integration, and supply chain responsiveness: A contingency–capability-based view

Journal of Inter-Organizational Relationships

Research paper thumbnail of Прончев Г.Б., Гончарова И.В. Математическая подготовка студентов-социологов в условиях глобализации

Современное образование, 2017

Research paper thumbnail of Linkages among E-Service Quality, Satisfaction, and Usage of E-Services within Higher Educational Environments

International Journal of Business and Social Research, Apr 18, 2017

To date, literature on e-service quality (E-SQ) has mainly been on conceptualisation and measurem... more To date, literature on e-service quality (E-SQ) has mainly been on conceptualisation and measurement issues within the e-retail environments. Empirical research on E-SQ and its consequences in 'pure' service context has not been forthcoming. In expanding knowledge in light of this, this study examined a modified E-SQ scale within a university's e-services setting. In addition, the linkages existing among E-SQ (in this 'pure' service environment) and satisfaction and e-service usage frequency was estimated using SEM in LISREL 8.5 by relying on questionnaire data collected from three hundred and eighteen students of Kwame Nkrumah University of Science and Technology (Ghana). Results obtained provide support for a modified 7-dimension E-SQ scale employed. Further, the results indicated that E-SQ only has a significant positive indirect effect on usage frequency through satisfaction. The implication of these results is that firms that provide higher quality of e-services are more likely to satisfy their customers, which would in turn influence their commitment to purchase and re-purchase intent. In the case of the current study, the implication is that, universities with quality e-services would have students finding their e-services to be satisfactory and consequently be consistent in the use of e-services to improve learning and administrative communication. E-services quality therefore has both financial implication for universities in terms of cutting administrative costs, and a ripple effect of students' perception of quality on the image and competitiveness of the university.

Research paper thumbnail of Pursuing Supply Chain Integration

International Journal of Business Analytics, 2017

Although supply chain (SC) integration is well discussed in literature, there is a missing link i... more Although supply chain (SC) integration is well discussed in literature, there is a missing link in its multi-faceted nature, in terms of implementation, at the empirical level. Existing empirical research focus has largely been on examining the impact of SC integration (SCI) on business performance while other issues such as barriers and enablers of SCI have mostly been conceptual. This study was thus set to examine the manner in which firms pursue integration; and how resources, competences, experience, and industry-type influence this course. Using questionnaires, data were collected from 117 service and manufacturing firms operating in the Ashanti Region of Ghana. The contribution of this study lies in its ability to critically examine how SCI is pursued and providing validations to the root barriers/enablers of SCI from a contextual standpoint. The findings of the study do not only fill the void in literature but also offer invaluable directions to practitioners and researchers.

Research paper thumbnail of Pursuing Supply Chain Integration

International Journal of Business Analytics, 2017

Although supply chain (SC) integration is well discussed in literature, there is a missing link i... more Although supply chain (SC) integration is well discussed in literature, there is a missing link in its multi-faceted nature, in terms of implementation, at the empirical level. Existing empirical research focus has largely been on examining the impact of SC integration (SCI) on business performance while other issues such as barriers and enablers of SCI have mostly been conceptual. This study was thus set to examine the manner in which firms pursue integration; and how resources, competences, experience, and industry-type influence this course. Using questionnaires, data were collected from 117 service and manufacturing firms operating in the Ashanti Region of Ghana. The contribution of this study lies in its ability to critically examine how SCI is pursued and providing validations to the root barriers/enablers of SCI from a contextual standpoint. The findings of the study do not only fill the void in literature but also offer invaluable directions to practitioners and researchers.

Research paper thumbnail of Developing operational resilience to navigate transportation disruptions: the role and boundaries of efficiency priority

Annals of operation research/Annals of operations research, Jun 21, 2024

Research paper thumbnail of Clarifying supply chain disruption and operational resilience relationship from a threat-rigidity perspective: evidence from small and medium-sized enterprises

International journal of production economics, Jun 1, 2024

Research paper thumbnail of The proliferation of motor tricycle usage in precarious transportation contexts and the performance of micro and small manufacturers

Research in Transportation Business & Management

Research paper thumbnail of A resource orchestration perspective of the link between environmental orientation and green purchasing: Empirical evidence from an emerging economy

Cogent Business & Management

Research paper thumbnail of In search of operational resilience: How and when improvisation matters

Journal of Business Logistics

Research paper thumbnail of Uncovering the Influence Mechanism between End-User Involvement and Product Usage in Public Procurement: A Service-Dominant Logic Perspective

Public Administration Research

End-user centric procurement practices, while receiving a growing scholarly and policy interest, ... more End-user centric procurement practices, while receiving a growing scholarly and policy interest, lack solid theoretical and empirical foundations. Using service-dominant logic, this study seeks to uncover the influence mechanism between end-user involvement and product usage in public sector procurement. Primary data was gathered from 122 public organisations in a developing economy, Ghana. PROCESS macro for SPSS was used to estimate the study model. The findings suggest that end-user involvement is positively related to end-user satisfaction but not product usage. Additionally, the findings provide empirical support for our contention that the link between end-user involvement and end-user product usage is mediated by end-user satisfaction. This study adds to the end-user centric procurement literature by offering theoretical and empirical insights on the end-user satisfaction process that explains the relationship between end-user involvement and product usage.

Research paper thumbnail of Linking resource slack to operational resilience: Integration of resource-based and attention-based perspectives

International Journal of Production Economics

Research paper thumbnail of Linkages among E-Service Quality, Satisfaction, and Usage of E-Services within Higher Educational Environments

International Journal of Business and Social Research, Apr 18, 2017

To date, literature on e-service quality (E-SQ) has mainly been on conceptualisation and measurem... more To date, literature on e-service quality (E-SQ) has mainly been on conceptualisation and measurement issues within the e-retail environments. Empirical research on E-SQ and its consequences in 'pure' service context has not been forthcoming. In expanding knowledge in light of this, this study examined a modified E-SQ scale within a university's e-services setting. In addition, the linkages existing among E-SQ (in this 'pure' service environment) and satisfaction and e-service usage frequency was estimated using SEM in LISREL 8.5 by relying on questionnaire data collected from three hundred and eighteen students of Kwame Nkrumah University of Science and Technology (Ghana). Results obtained provide support for a modified 7-dimension E-SQ scale employed. Further, the results indicated that E-SQ only has a significant positive indirect effect on usage frequency through satisfaction. The implication of these results is that firms that provide higher quality of e-services are more likely to satisfy their customers, which would in turn influence their commitment to purchase and re-purchase intent. In the case of the current study, the implication is that, universities with quality e-services would have students finding their e-services to be satisfactory and consequently be consistent in the use of e-services to improve learning and administrative communication. E-services quality therefore has both financial implication for universities in terms of cutting administrative costs, and a ripple effect of students' perception of quality on the image and competitiveness of the university.

Research paper thumbnail of Competitor actions, customer integration, and supply chain responsiveness: A contingency–capability-based view

Journal of Inter-Organizational Relationships

Research paper thumbnail of Прончев Г.Б., Гончарова И.В. Математическая подготовка студентов-социологов в условиях глобализации

Современное образование, 2017

Research paper thumbnail of Linkages among E-Service Quality, Satisfaction, and Usage of E-Services within Higher Educational Environments

International Journal of Business and Social Research, Apr 18, 2017

To date, literature on e-service quality (E-SQ) has mainly been on conceptualisation and measurem... more To date, literature on e-service quality (E-SQ) has mainly been on conceptualisation and measurement issues within the e-retail environments. Empirical research on E-SQ and its consequences in 'pure' service context has not been forthcoming. In expanding knowledge in light of this, this study examined a modified E-SQ scale within a university's e-services setting. In addition, the linkages existing among E-SQ (in this 'pure' service environment) and satisfaction and e-service usage frequency was estimated using SEM in LISREL 8.5 by relying on questionnaire data collected from three hundred and eighteen students of Kwame Nkrumah University of Science and Technology (Ghana). Results obtained provide support for a modified 7-dimension E-SQ scale employed. Further, the results indicated that E-SQ only has a significant positive indirect effect on usage frequency through satisfaction. The implication of these results is that firms that provide higher quality of e-services are more likely to satisfy their customers, which would in turn influence their commitment to purchase and re-purchase intent. In the case of the current study, the implication is that, universities with quality e-services would have students finding their e-services to be satisfactory and consequently be consistent in the use of e-services to improve learning and administrative communication. E-services quality therefore has both financial implication for universities in terms of cutting administrative costs, and a ripple effect of students' perception of quality on the image and competitiveness of the university.

Research paper thumbnail of Pursuing Supply Chain Integration

International Journal of Business Analytics, 2017

Although supply chain (SC) integration is well discussed in literature, there is a missing link i... more Although supply chain (SC) integration is well discussed in literature, there is a missing link in its multi-faceted nature, in terms of implementation, at the empirical level. Existing empirical research focus has largely been on examining the impact of SC integration (SCI) on business performance while other issues such as barriers and enablers of SCI have mostly been conceptual. This study was thus set to examine the manner in which firms pursue integration; and how resources, competences, experience, and industry-type influence this course. Using questionnaires, data were collected from 117 service and manufacturing firms operating in the Ashanti Region of Ghana. The contribution of this study lies in its ability to critically examine how SCI is pursued and providing validations to the root barriers/enablers of SCI from a contextual standpoint. The findings of the study do not only fill the void in literature but also offer invaluable directions to practitioners and researchers.

Research paper thumbnail of Pursuing Supply Chain Integration

International Journal of Business Analytics, 2017

Although supply chain (SC) integration is well discussed in literature, there is a missing link i... more Although supply chain (SC) integration is well discussed in literature, there is a missing link in its multi-faceted nature, in terms of implementation, at the empirical level. Existing empirical research focus has largely been on examining the impact of SC integration (SCI) on business performance while other issues such as barriers and enablers of SCI have mostly been conceptual. This study was thus set to examine the manner in which firms pursue integration; and how resources, competences, experience, and industry-type influence this course. Using questionnaires, data were collected from 117 service and manufacturing firms operating in the Ashanti Region of Ghana. The contribution of this study lies in its ability to critically examine how SCI is pursued and providing validations to the root barriers/enablers of SCI from a contextual standpoint. The findings of the study do not only fill the void in literature but also offer invaluable directions to practitioners and researchers.