Buy eSIM - Vala (original) (raw)

Price of new eSIM number

10 Euro

After purchasing a new eSIM number and receiving the QR code for scanning and configuration on your device, you are required to enter a PIN.

eSIM PIN: The PIN of any new eSIM is 0000 (four zeros) and must be entered the first time the eSIM is configured on your phone and when your phone is reset.

PUK: PUK is the Personal Unlock Code and is used as a safeguard against unauthorized use of the eSIM. If the PIN Code is entered incorrectly three times, your phone will ask for the PUK code to activate the eSIM. This code is recorded on the QR code form that is provided with the purchase of the Vala eSIM.

Content and lifecycle of the new number with eSIM

The new number contains a starter package which includes:

300 minutes for calls on Vala and other operators

300 SMS on Vala and other operators

4GB internet for use within the Vala network

The validity period of the package is 30 days

The validity period of the number (active status) is 90 days

Life cycle of the account with top-up (eSIM)

All Prepaid numbers, during their life cycle, go through the following stages:

Valid: A number will have the status “Valid” from the moment of its purchase until the moment when the first call is made to the number 161. That is, until the first call is made to the number 161, the number will remain in the status “Valid” for 100 days.

Active: After the first call is made (to the number 161) from the newly purchased number, the number switches to the status “Active” and is valid for 90 days. After this period, if the customer does not top up the account, the number or eSIM will switch to the status “Inactive”.

Inactive: This status lasts 15 days and during this period the customer cannot make outgoing activities (calls, SMS, internet), but can receive calls and SMS. With the next recharge of any value from 1 euro to 50 euros, the status returns to “Active” and the validity is extended depending on the recharge value.

Deactive: After the end of the “Inactive” status period, if no recharge is made, the account goes into “Inactive” status for 14 days and the number is prepared for deletion.

A number in “Inactive” status can be reactivated with two options:

Option 1: By making the payment of €1.50 with the right to keep the credit. In this way, the number returns to “Inactive” status, which means that it can be recharged with any value to be activated. The deadline for reactivation is 14 days, while the deadline for recharge is 7 days.

Option 2: By making the payment of €2.99, which returns the number to “Active” status with a validity of 30 days and leaves €2.00 credit in the account.

For any clarification, contact the Call Center toll-free at 080010000.