Jason Coleman - Kansas State University (original) (raw)

Papers by Jason Coleman

This study aims to evaluate the effectiveness and potential utility of using machine learning and... more This study aims to evaluate the effectiveness and potential utility of using machine learning and natural language processing techniques to develop models that can reliably predict the relative difficulty of incoming chat reference questions. Using a relatively large sample size of chat transcripts (N = 15,690), an empirical experimental design was used to test and evaluate 640 unique models. Results showed the predictive power of observed modeling processes to be highly statistically significant. These findings have implications for how library service managers may seek to develop and refine reference services using advanced analytical methods.

Communications in Information Literacy, 2020

In the chapter we wrote 10 years ago for Critical Library Instruction: Theories and Methods we as... more In the chapter we wrote 10 years ago for Critical Library Instruction: Theories and Methods we asked instructors to free themselves from the stifling heritage of positivism that privileged tools and instrumentality above meaning. Drawing on Henry Giroux and Oscar Wilde, we urged our peers to embrace dialogue that respects the individual and draws connections between information literacy and the students' authentic goals and experiences. In this essay we describe numerous changes over that past decade that embrace the central themes of our chapter. We then explain that these examples coexist within a vast edifice of antithetical, neoliberal institutions. We summarize Giroux's recent work decrying the influence of neoliberalism on universities, describe how pressures to deliver instruction economically while demonstrating wide impacts are affecting the adoption of critical approaches, and discuss how the trend toward increasing specialization is giving new life to traditional, noncritical instruction. We conclude by repeating our call for library instructors to use dialog to help learners become more reflective and capable.

Citation: Pitts, J., Bonella, L., & Coleman, J. (2012). We built it, why didn't they come? An... more Citation: Pitts, J., Bonella, L., & Coleman, J. (2012). We built it, why didn't they come? An analysis of library awareness and usage in the Kansas State University distance learning community. In F. Baudino & C. Johnson (Eds.), Brick and Click Libraries: An Academic Library Symposium, Northwest Missouri State University, Friday, October 26, 2012 (pp. 141-151). Maryville, MO: Northwest Missouri State University. Copyright:

Creating the Library 2.0 Instruction Experience

Indiana Libraries, 2011

he literature related to training and managing library reference staff makes it clear that both e... more he literature related to training and managing library reference staff makes it clear that both enterprises are fraught with difficulties. Training is never complete because the universe of information objects and indexes constantly expands, the formats and interfaces through which information is accessed change regularly, and library policies and services are ever adapting to better meet the needs of patrons (Neuhaus, 2001). Management is complicated because reference services are often staffed by large pools of staff, frequently drawn from many areas of the library and because services are often provided at hours when primary supervisors are not available (Zabel, 2005a, 2005b). In academic libraries, reliance on student workers introduces additional impediments: complex schedules, frequent turnover, and inconsistent levels of commitment (Jetton, 2009). These factors and others have made it difficult for reference managers to ensure that their staff are always prepared to deliver h...

Introduction to Libstats

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Reference transactions to the rescue: Using a web-based tracking system for evidence-based decision making

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Citation: Coleman, Jason & Greene, Mira. (2016). Using Primo Search Logs to Improve User Services... more Citation: Coleman, Jason & Greene, Mira. (2016). Using Primo Search Logs to Improve User Services. Education and Behavioral Sciences Section, Research Committee Poster Forum, American Library Association Annual Conference, Orlando, FL.

Journal of Library Administration, 2015

A national survey of academic librarians was conducted to examine relationships among reference s... more A national survey of academic librarians was conducted to examine relationships among reference service staffing changes, reference service innovations, adoption of reference technology, library type and size, and service quality. Analysis of the 606 response sets reveals trends toward reduced use of librarians and increased use of student staff at in-person service points, widespread increases in appointment-based and self-service reference, intensive efforts to reduce demand for reference by improving library instruction, and general improvements in reference service quality. Factors strongly associated with decreases or increases in quality are discussed in detail and implications for reference managers are provided.

As with any shared format for serializing data, Primo’s PNX records have limits on the types of d... more As with any shared format for serializing data, Primo’s PNX records have limits on the types of data which they pass along from the source records and into the Primo tool. As a result of these limitations, PNX records do not currently have a provision for harvesting and transferring rights information about HathiTrust holdings that the Kansas State University (KSU) Library system indexes through Primo. This created a problem, since Primo was defaulting to indicate that all HathiTrust materials were available to KSU Libraries (K-State Libraries) patrons, when only a limited portion of them actually were. This disconnect was infuriating some library users, and creating difficulties for the public services librarians. There was a library-wide discussion about removing HathiTrust holdings from Primo altogether, but it was decided that such a solution was an overreaction. As a consequence, the library IT department began a crash program to attempt to find a solution to the problem. The r...

How Do We Market to Distance Populations, and Does It Work?: Results From a Longitudinal Study and a Survey of the Profession

Journal of Library Administration

Information Technology and Libraries

Subject matricies: an innovative aproach to serving the agricultural and biological science disciplines

Reference transactions to the rescue: Using a web-based tracking system for evidence-based decision making

Introduction to Libstats

We built it, why didn't they come? An analysis of library awareness and usage in the Kansas State University distance learning community

K-State Libraries Usability Team Report

We Built it, Why Didn't they Come? Library Resource Awareness in the Distance Education Community

Distance education is becoming ubiquitous within higher education -- more online courses, more st... more Distance education is becoming ubiquitous within higher education -- more online courses, more students taking them and more faculty teaching them. In response, many libraries have expanded their online holdings to make access and discovery more convenient for both local and distance users, and have created services for distance learners and teachers. Unfortunately, distance students and faculty may be unaware of these services and resources: if you build it, they might not come. This session will describe the results of a wide-scale survey sent to all distance students and faculty and the multi-faceted approach taken by librarians at Kansas State University Libraries to bridge the gap between what has been built for the distance learning population and what that population uses.

Communications in Information Literacy, 2020

Creating the Library 2.0 Instruction Experience

Indiana Libraries, 2011

Introduction to Libstats

Reference transactions to the rescue: Using a web-based tracking system for evidence-based decision making

Journal of Library Administration, 2015

How Do We Market to Distance Populations, and Does It Work?: Results From a Longitudinal Study and a Survey of the Profession

Journal of Library Administration

Information Technology and Libraries

Subject matricies: an innovative aproach to serving the agricultural and biological science disciplines

Reference transactions to the rescue: Using a web-based tracking system for evidence-based decision making

Introduction to Libstats

We built it, why didn't they come? An analysis of library awareness and usage in the Kansas State University distance learning community

K-State Libraries Usability Team Report

We Built it, Why Didn't they Come? Library Resource Awareness in the Distance Education Community