Nabaz N A W Z A D Abdullah | Lebanese French University (original) (raw)
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Papers by Nabaz N A W Z A D Abdullah
African Journal of Hospitality, Tourism and Leisure, 2019
This study assesses the satisfaction level of national and international tourists towards natural... more This study assesses the satisfaction level of national and international tourists towards natural sightseeing spots in Kurdistan Region. The study employed structured questionnaires administered personally to 312 tourists who visited the region. After applying the statistical tools of Cronbach alpha test, Descriptive statistics, Cluster analysis, Chi-square analysis and Correspondence analysis on the collected data, results revealed that the People factor is the most important factor influencing satisfaction of tourists towards their tourism experience in Kurdistan Region. This was followed by accommodation and food, climate and image, expenses and facilities. Furthermore, the level of satisfaction is significantly associated with the gender of travelers, the type of tourism and origin of tourists and it was found not be associated with either age or education.
Russian Journal of Agricultural and Socio-Economic Sciences, 2019
Technology has made the life faster and easier. With the growth of technology, every sector has u... more Technology has made the life faster and easier. With the growth of technology, every sector has upgraded them to be competitive in the market. With the introduction of latest technology, customer satisfaction comes into picture. Banks are also using technology for satisfying the customers. The bank offers various services to their customer to satisfy them. Automated Teller Machine (ATM) services if one of them. Customer satisfaction is the prime objective of Banks. This research work is aspiring to examine the ramification of Automated Teller Machine (ATM) service qualities on overall customer satisfaction. Survey method was used to collect data. Information from 211 ATM users was collected from different places of Kurdistan region using a structured questionnaire. A pilot survey was conducted to ensure all dimensions meets to its objectives of research. SPSS-22 was used for analyzing the data. To recognize the service quality components of ATM and their association with overall customer satisfaction descriptive analysis, correlation and coefficient and regression test and ANOVA test were used. Results indicates that majority of dimensions are significantly correlated with overall customer satisfaction. At the end, few recommendations were made for improvement of ATM service quality.
The Kurdistan Regional Government's (KRG) strategy is to expand tourism industry as a substitute ... more The Kurdistan Regional Government's (KRG) strategy is to expand tourism industry as a substitute to energy economy. Tourism industry has been flourished in Kurdistan, but the level of tourist satisfaction toward the motives of tourism is still unclear. This study aims to examine the condition of tourism industry in Kurdistan Region. It also aims to evaluate motivational factors that influence tourist decision. This leads to understand obstacles of tourism in the region and helps KRG to formulate a national policy to overcome tourism hampers. The study also identifies the level of satisfaction towards tourism industry in Kurdistan Region which is believed to be the most important condition to secure good position in tourist market destinations. The quantitative method of research has been employed through the use of questionnaire (N=133). The findings indicated that Kurdistan is in a good condition to develop tourism sector. The motivational factors such as general treatment of local people, nature, cultural and historical attractions, hospitality, tourism facilities, prices, and destination image are in a good condition. The level of satisfaction is reasonably high among tourists. However, there are still concern about entertainment and recreation activities, tourism infrastructure, and quality of environment and level of noise. The KRG can better manage this industry if it creates a positive distinction image and commercialize the industry.
Openness has become an important method in public financial management and governing system. The ... more Openness has become an important method in public financial management and governing system. The governments that seeking to be accountable towards their citizens needs to promote their system through transparency and public participation. The governing system in Turkey under the rule of AKP has significantly changed in the last decade particularly in public financial management. This paper aims to evaluate the extent of Turkish government openness in public expenditure. It also intends to study the influence of civic society organizations and governing bodies that representing public in auditing government spending. The study found that Turkey was not successful in promoting transparency and public participation in government spending and little evidence has found to indicate major changes in Military expenditure. Therefore, some works has been done to promote current system in order to make it more open, but the way is still far to achieve complete transparency. This paper also highlighted significant role of civic society and government auditing bodies in preventing opacity and corruption and become a watchdog on the government spending.
The economic interest and activities of China has rapidly increased in developing countries since... more The economic interest and activities of China has rapidly increased in developing countries since the economic reform of 1978. Chinese firms actively emerged in the Latin America and African market and challenged giant American and European companies. This paper aims to provide an insight of Chinese role and interests in poor and developing countries and why they prefer to work in these problematic areas. It also intends to indicate the side effects of Chinese economic activities in Latin and African countries. The findings of this study indicate that Chinese activities in developing countries are based on national interests, rather than friendship and solidarity. Therefore, motives of natural resources have far pushed China to pursue its interests in developing region to sustain its economy. The overall Chinese economic activities have brought positive changes to those nations and significantly contributed to economic and infrastructure development. This paper also found that Chinese firm emerged to be more successful and welcomed by the government and the people of the poor, marginalized countries compared to American and Europeans due to its unique economic characteristics, principles of none-state intervention and unconditional economic operations.
Openness has become an important method in public financial management and governing system. The ... more Openness has become an important method in public financial management and governing system. The governments that seeking to be accountable towards their citizens needs to promote their system through transparency and public participation. The governing system in Turkey under the rule of AKP has significantly changed in the last decade particularly in public financial management. This paper aims to evaluate the extent of Turkish government openness in public expenditure. It also intends to study the influence of civic society organizations and governing bodies that representing public in auditing government spending. The study found that Turkey was not successful in promoting transparency and public participation in government spending and little evidence has found to indicate major changes in Military expenditure. Therefore, some works has been done to promote current system in order to make it more open, but the way is still far to achieve complete transparency. This paper also highlighted significant role of civic society and government auditing bodies in preventing opacity and corruption and become a watchdog on the government spending
Information disclosure is a key principle of democratic and legitimate governance. It is an inevi... more Information disclosure is a key principle of democratic and legitimate governance. It is an inevitable need for improving public policy decisions and stimulating citizen’s awareness to collectively produce high quality decisions. The purpose of this study is to determine the scope of openness in Kurdistan’s public sector organizations. It also intends to identify the kind of information that citizens want to access. This paper found that the information provided by the government is incomplete, inaccurate, untimely and inaccessible. The finding emphasized that the government failed to disseminate information on policy intention. The study stressed that information on budgeting is more favored by respondents.
This paper intends to highlight the intensity of the use of deliberative democracy in the policy ... more This paper intends to highlight the intensity of the use of deliberative democracy in the policy making process. It
assists policy makers to understand the significance of deliberative democracy and the preliminary conditions to
conduct effective and successful deliberation for the purpose of producing best quality decisions. This paper
stressed the relationship between deliberation and citizen's satisfaction of government decisions. It indicated that
deliberative democracy helps citizens to directly influence on the quality of the decision and better represent
their preferences by proposing their agenda and views on policy alternatives and issues. Deliberative democracy
is a technique that stabilizes citizens' interests by diminishing domination, despotism, and better assessing public
choices. This paper found that deliberation legitimizes government decisions and maximizes the outcome of the
policies. This article defined several advantages of deliberative democracy in the public policy making process
which pursues equality, mutual interest; reason based discussion, public goods, the decision focused and
agreement on disputed preferences. It also concluded that deliberative democracy facilitates free and fair
participation and creating opportunity for discussion and information sharing between participants prior to the
implementation process of government policies.
Keywords: Public deliberation, deliberative democracy, public participation, decision making, public policy
Jeddah flood was one the most catastrophic natural disaster in the history of Saudi Arabia which ... more Jeddah flood was one the most catastrophic natural disaster in the history of Saudi Arabia which resulted in
the death of more than one hundred people. This study intends to identify the significance of disaster management and
the mechanism to help government in order to mitigate hazards. It also aims to define the factors and challenges that
defied Saudi authorities to fail in managing 2009 Jeddah flooding. The study found that due to the lack of disaster
management policy, urban settlement, precaution, preparation, mitigation, preparedness, disaster relief plan, disaster
recovery plan, corruption and organizational behavior, the side effects of the flood was larger than the scale of the
disaster. The study concluded that Saudi government is the lack of clear policy and technology to deal with natural
disaster.
Keywords: Disaster management, Jaddah, flooding, Saudi Arabia, natural disaster, preparedness
African Journal of Hospitality, Tourism and Leisure, 2019
This study assesses the satisfaction level of national and international tourists towards natural... more This study assesses the satisfaction level of national and international tourists towards natural sightseeing spots in Kurdistan Region. The study employed structured questionnaires administered personally to 312 tourists who visited the region. After applying the statistical tools of Cronbach alpha test, Descriptive statistics, Cluster analysis, Chi-square analysis and Correspondence analysis on the collected data, results revealed that the People factor is the most important factor influencing satisfaction of tourists towards their tourism experience in Kurdistan Region. This was followed by accommodation and food, climate and image, expenses and facilities. Furthermore, the level of satisfaction is significantly associated with the gender of travelers, the type of tourism and origin of tourists and it was found not be associated with either age or education.
Russian Journal of Agricultural and Socio-Economic Sciences, 2019
Technology has made the life faster and easier. With the growth of technology, every sector has u... more Technology has made the life faster and easier. With the growth of technology, every sector has upgraded them to be competitive in the market. With the introduction of latest technology, customer satisfaction comes into picture. Banks are also using technology for satisfying the customers. The bank offers various services to their customer to satisfy them. Automated Teller Machine (ATM) services if one of them. Customer satisfaction is the prime objective of Banks. This research work is aspiring to examine the ramification of Automated Teller Machine (ATM) service qualities on overall customer satisfaction. Survey method was used to collect data. Information from 211 ATM users was collected from different places of Kurdistan region using a structured questionnaire. A pilot survey was conducted to ensure all dimensions meets to its objectives of research. SPSS-22 was used for analyzing the data. To recognize the service quality components of ATM and their association with overall customer satisfaction descriptive analysis, correlation and coefficient and regression test and ANOVA test were used. Results indicates that majority of dimensions are significantly correlated with overall customer satisfaction. At the end, few recommendations were made for improvement of ATM service quality.
The Kurdistan Regional Government's (KRG) strategy is to expand tourism industry as a substitute ... more The Kurdistan Regional Government's (KRG) strategy is to expand tourism industry as a substitute to energy economy. Tourism industry has been flourished in Kurdistan, but the level of tourist satisfaction toward the motives of tourism is still unclear. This study aims to examine the condition of tourism industry in Kurdistan Region. It also aims to evaluate motivational factors that influence tourist decision. This leads to understand obstacles of tourism in the region and helps KRG to formulate a national policy to overcome tourism hampers. The study also identifies the level of satisfaction towards tourism industry in Kurdistan Region which is believed to be the most important condition to secure good position in tourist market destinations. The quantitative method of research has been employed through the use of questionnaire (N=133). The findings indicated that Kurdistan is in a good condition to develop tourism sector. The motivational factors such as general treatment of local people, nature, cultural and historical attractions, hospitality, tourism facilities, prices, and destination image are in a good condition. The level of satisfaction is reasonably high among tourists. However, there are still concern about entertainment and recreation activities, tourism infrastructure, and quality of environment and level of noise. The KRG can better manage this industry if it creates a positive distinction image and commercialize the industry.
Openness has become an important method in public financial management and governing system. The ... more Openness has become an important method in public financial management and governing system. The governments that seeking to be accountable towards their citizens needs to promote their system through transparency and public participation. The governing system in Turkey under the rule of AKP has significantly changed in the last decade particularly in public financial management. This paper aims to evaluate the extent of Turkish government openness in public expenditure. It also intends to study the influence of civic society organizations and governing bodies that representing public in auditing government spending. The study found that Turkey was not successful in promoting transparency and public participation in government spending and little evidence has found to indicate major changes in Military expenditure. Therefore, some works has been done to promote current system in order to make it more open, but the way is still far to achieve complete transparency. This paper also highlighted significant role of civic society and government auditing bodies in preventing opacity and corruption and become a watchdog on the government spending.
The economic interest and activities of China has rapidly increased in developing countries since... more The economic interest and activities of China has rapidly increased in developing countries since the economic reform of 1978. Chinese firms actively emerged in the Latin America and African market and challenged giant American and European companies. This paper aims to provide an insight of Chinese role and interests in poor and developing countries and why they prefer to work in these problematic areas. It also intends to indicate the side effects of Chinese economic activities in Latin and African countries. The findings of this study indicate that Chinese activities in developing countries are based on national interests, rather than friendship and solidarity. Therefore, motives of natural resources have far pushed China to pursue its interests in developing region to sustain its economy. The overall Chinese economic activities have brought positive changes to those nations and significantly contributed to economic and infrastructure development. This paper also found that Chinese firm emerged to be more successful and welcomed by the government and the people of the poor, marginalized countries compared to American and Europeans due to its unique economic characteristics, principles of none-state intervention and unconditional economic operations.
Openness has become an important method in public financial management and governing system. The ... more Openness has become an important method in public financial management and governing system. The governments that seeking to be accountable towards their citizens needs to promote their system through transparency and public participation. The governing system in Turkey under the rule of AKP has significantly changed in the last decade particularly in public financial management. This paper aims to evaluate the extent of Turkish government openness in public expenditure. It also intends to study the influence of civic society organizations and governing bodies that representing public in auditing government spending. The study found that Turkey was not successful in promoting transparency and public participation in government spending and little evidence has found to indicate major changes in Military expenditure. Therefore, some works has been done to promote current system in order to make it more open, but the way is still far to achieve complete transparency. This paper also highlighted significant role of civic society and government auditing bodies in preventing opacity and corruption and become a watchdog on the government spending
Information disclosure is a key principle of democratic and legitimate governance. It is an inevi... more Information disclosure is a key principle of democratic and legitimate governance. It is an inevitable need for improving public policy decisions and stimulating citizen’s awareness to collectively produce high quality decisions. The purpose of this study is to determine the scope of openness in Kurdistan’s public sector organizations. It also intends to identify the kind of information that citizens want to access. This paper found that the information provided by the government is incomplete, inaccurate, untimely and inaccessible. The finding emphasized that the government failed to disseminate information on policy intention. The study stressed that information on budgeting is more favored by respondents.
This paper intends to highlight the intensity of the use of deliberative democracy in the policy ... more This paper intends to highlight the intensity of the use of deliberative democracy in the policy making process. It
assists policy makers to understand the significance of deliberative democracy and the preliminary conditions to
conduct effective and successful deliberation for the purpose of producing best quality decisions. This paper
stressed the relationship between deliberation and citizen's satisfaction of government decisions. It indicated that
deliberative democracy helps citizens to directly influence on the quality of the decision and better represent
their preferences by proposing their agenda and views on policy alternatives and issues. Deliberative democracy
is a technique that stabilizes citizens' interests by diminishing domination, despotism, and better assessing public
choices. This paper found that deliberation legitimizes government decisions and maximizes the outcome of the
policies. This article defined several advantages of deliberative democracy in the public policy making process
which pursues equality, mutual interest; reason based discussion, public goods, the decision focused and
agreement on disputed preferences. It also concluded that deliberative democracy facilitates free and fair
participation and creating opportunity for discussion and information sharing between participants prior to the
implementation process of government policies.
Keywords: Public deliberation, deliberative democracy, public participation, decision making, public policy
Jeddah flood was one the most catastrophic natural disaster in the history of Saudi Arabia which ... more Jeddah flood was one the most catastrophic natural disaster in the history of Saudi Arabia which resulted in
the death of more than one hundred people. This study intends to identify the significance of disaster management and
the mechanism to help government in order to mitigate hazards. It also aims to define the factors and challenges that
defied Saudi authorities to fail in managing 2009 Jeddah flooding. The study found that due to the lack of disaster
management policy, urban settlement, precaution, preparation, mitigation, preparedness, disaster relief plan, disaster
recovery plan, corruption and organizational behavior, the side effects of the flood was larger than the scale of the
disaster. The study concluded that Saudi government is the lack of clear policy and technology to deal with natural
disaster.
Keywords: Disaster management, Jaddah, flooding, Saudi Arabia, natural disaster, preparedness