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Papers by Kamalpreet Kaur Paposa
International Journal of Public Sector Performance Management, 2020
VOLUME-8 ISSUE-10, AUGUST 2019, REGULAR ISSUE
There is a strong growth potential in the India’s Life Insurance Industry. The annual growth of t... more There is a strong growth potential in the India’s Life Insurance Industry. The annual growth of the industry is estimated at 12 to 15 percent for the upcoming years. This study investigates the impact that service quality has on customer satisfaction in India’s Life Insurance Industry. Moreover, the study attempts to identify the variation in perception of service quality among respondents in relation to demographic profiles. The study also postulates the best approach to evaluate the quality of services in the life insurance industry through an indepth review of literature on the various model pertaining to the current times to measure service quality. The sample consist of policy holders who receive services from life insurance companies in Durg region, Chhattisgarh. The study employs the various attributes as stated in the SERVPERF model like tangibility, reliability, assurance/safety, empathy, responsiveness along with an additional component of technology to evaluate the percep...
Management and Labour Studies
Management and Labour Studies
The study attempts to examine the relationship and impact of training and development practices o... more The study attempts to examine the relationship and impact of training and development practices on job satisfaction of employees. Universe of the study has been limited to faculty members employed at institutes providing technical education in the city of Nagpur, Maharashtra, India. A sample size of 360 faculty members was collected to represent the universe. The research was conducted in a confirmatory framework so as to examine the causal linkage among the study variables. The results depicted a positive relationship between training and development practices and job satisfaction among the faculty members of technical educational institutes. The study not only provides empirical credence to the importance of training and development practices but also has implications for the management of technical educational institutes that educational institutes should conduct a proper training need analysis to ensure that appropriate training and development practices are adopted leading to c...
The service industry forms a backbone of social and economic development of a country. It has eme... more The service industry forms a backbone of social and economic development of a country. It has emerged as the largest and fastest-growing sectors in the world economy, making higher contributions to the global output and employment. Its growth rate has been higher than that of agriculture and manufacturing sectors. However recently in June, 2013 it has been observed that Indian services firms lost momentum as new business trickled in at the slowest pace in nearly two years, dashing hopes of a sustained pickup in economic growth, So a big question that arises is how the sustainable growth of service sector can be maintained? And for achieving the growth one factor which can help a lot is Human Resource and their continuous development. The present paper attempts to identify few HR challenges in the Service Industry of Indian Context and suggests various Human Resource Development practices to handle them.
International Journal of Public Sector Performance Management, 2020
VOLUME-8 ISSUE-10, AUGUST 2019, REGULAR ISSUE
There is a strong growth potential in the India’s Life Insurance Industry. The annual growth of t... more There is a strong growth potential in the India’s Life Insurance Industry. The annual growth of the industry is estimated at 12 to 15 percent for the upcoming years. This study investigates the impact that service quality has on customer satisfaction in India’s Life Insurance Industry. Moreover, the study attempts to identify the variation in perception of service quality among respondents in relation to demographic profiles. The study also postulates the best approach to evaluate the quality of services in the life insurance industry through an indepth review of literature on the various model pertaining to the current times to measure service quality. The sample consist of policy holders who receive services from life insurance companies in Durg region, Chhattisgarh. The study employs the various attributes as stated in the SERVPERF model like tangibility, reliability, assurance/safety, empathy, responsiveness along with an additional component of technology to evaluate the percep...
Management and Labour Studies
Management and Labour Studies
The study attempts to examine the relationship and impact of training and development practices o... more The study attempts to examine the relationship and impact of training and development practices on job satisfaction of employees. Universe of the study has been limited to faculty members employed at institutes providing technical education in the city of Nagpur, Maharashtra, India. A sample size of 360 faculty members was collected to represent the universe. The research was conducted in a confirmatory framework so as to examine the causal linkage among the study variables. The results depicted a positive relationship between training and development practices and job satisfaction among the faculty members of technical educational institutes. The study not only provides empirical credence to the importance of training and development practices but also has implications for the management of technical educational institutes that educational institutes should conduct a proper training need analysis to ensure that appropriate training and development practices are adopted leading to c...
The service industry forms a backbone of social and economic development of a country. It has eme... more The service industry forms a backbone of social and economic development of a country. It has emerged as the largest and fastest-growing sectors in the world economy, making higher contributions to the global output and employment. Its growth rate has been higher than that of agriculture and manufacturing sectors. However recently in June, 2013 it has been observed that Indian services firms lost momentum as new business trickled in at the slowest pace in nearly two years, dashing hopes of a sustained pickup in economic growth, So a big question that arises is how the sustainable growth of service sector can be maintained? And for achieving the growth one factor which can help a lot is Human Resource and their continuous development. The present paper attempts to identify few HR challenges in the Service Industry of Indian Context and suggests various Human Resource Development practices to handle them.