Claire MILNE | London School of Economics and Political Science (original) (raw)

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Papers by Claire MILNE

Research paper thumbnail of Universal Service for Users: Recent Research Results, An International Perspective

Research paper thumbnail of Great expectations?: regulating for users in the United Kingdom and Australia

Telecommunications Journal of Australia, 2009

Our argument is that while there are broad similarities between these two prosperous countries, w... more Our argument is that while there are broad similarities between these two prosperous countries, with their shared historical and colonial links, and borrowings in establishment of telecommunications markets, there are some noteworthy differences in how users have fared -and how industry, regulators and governments have addressed instances of market failure. We compare the UK and Australian experience in three specific areas: second-line complaints management, contrasting Australia's Telecommunications Industry Ombudsman with the two approved British Alternative Dispute Resolution schemes; the architecture of self and co-regulation in telecommunications generally, especially the Communications Alliance versus the medley of relevant bodies in the UK; Internet content regulation and management, where Australia takes a more prescriptive approach to regulation than in the telecommunication area, and also than that employed in Britain. We seek to draw some conclusions from this bi-country comparison from what has worked, and what has not, in the respective models. Finally, we offer some comments on what the key issues might be in the next phase of regulating for consumers in the face of mobile, wireless and convergent IP networking.

Research paper thumbnail of Great expectations?

Telecommunications Journal of Australia, 2009

Research paper thumbnail of Transient Behaviour of the Interrupted Poisson Process

Research paper thumbnail of Re-thinking universal service policy for the digital era: setting the scene – an introduction to the special issue on universal service

info, 2008

The Guest Editors wish to thank all the authors for their commitment and valuable contributions. ... more The Guest Editors wish to thank all the authors for their commitment and valuable contributions. They would also like to recognize the support from the IPTS in general and, especially, from Patricia Farrer to ensure the correctness and clarity of the language. ...

Research paper thumbnail of Re-Thinking European Universal Service Policy for the Digital Era: Editors' Conclusions

info, 2008

Design/methodology/approach – A summary of the themes, trends and new concepts about universal se... more Design/methodology/approach – A summary of the themes, trends and new concepts about universal service is compiled from the varied viewpoints introduced in the issue. The editors also appraise the mobile and broadband universal service candidates under the different perspectives ...

Research paper thumbnail of Workshop on universal telephone service in UK: A policy agenda

Telecommunications Policy, 1991

Research paper thumbnail of Workshop on universal telephone service in UK: A policy agenda: Centre for information and communication technologies, Science Policy Research Unit, University of Sussex, UK, 4 October 1990

Research paper thumbnail of Universal telephone service in the UK: An agenda for policy research and action

Research paper thumbnail of Affordability of basic telephone service: an income distribution approach

Telecommunications Policy, 2000

... for Estonia and Ireland, the countries with the least equal income distribution in Europe ...... more ... for Estonia and Ireland, the countries with the least equal income distribution in Europe ... of a more realistic model, incorporating a curve representing the change with income level in ... among options for achieving affordability (such as shared access or expenditure control schemes ...

Research paper thumbnail of Stages of universal service policy

Telecommunications Policy, 1998

... time being, voice telephony stands out as the main element of the strong definition—although ... more ... time being, voice telephony stands out as the main element of the strong definition—although many would now add (say) Internet access for schools ... Too often, funds are directed towardsuniversal service for these market segments, without a clear idea of the needs to be fulfilled ...

Research paper thumbnail of Universal telephone service in the UK

Telecommunications Policy, 1990

Research paper thumbnail of Universal telephone service in the UK: An agenda for policy research and action

Telecommunications Policy, 1990

Achieving universal telephone service is an aim commanding general support, but in need of open d... more Achieving universal telephone service is an aim commanding general support, but in need of open debate if the appropriate policies are to be adopted. This article argues that there is presently both an apparent need for action and an opportunity to act effectively. However, the first priority is to gather the information necessary to formulate specific goals and policies. Several possible goals, and the tools necessary to achieve them, are outlined.

Research paper thumbnail of Universal Service for Users: Recent Research Results, An International Perspective

Research paper thumbnail of Great expectations?: regulating for users in the United Kingdom and Australia

Telecommunications Journal of Australia, 2009

Our argument is that while there are broad similarities between these two prosperous countries, w... more Our argument is that while there are broad similarities between these two prosperous countries, with their shared historical and colonial links, and borrowings in establishment of telecommunications markets, there are some noteworthy differences in how users have fared -and how industry, regulators and governments have addressed instances of market failure. We compare the UK and Australian experience in three specific areas: second-line complaints management, contrasting Australia's Telecommunications Industry Ombudsman with the two approved British Alternative Dispute Resolution schemes; the architecture of self and co-regulation in telecommunications generally, especially the Communications Alliance versus the medley of relevant bodies in the UK; Internet content regulation and management, where Australia takes a more prescriptive approach to regulation than in the telecommunication area, and also than that employed in Britain. We seek to draw some conclusions from this bi-country comparison from what has worked, and what has not, in the respective models. Finally, we offer some comments on what the key issues might be in the next phase of regulating for consumers in the face of mobile, wireless and convergent IP networking.

Research paper thumbnail of Great expectations?

Telecommunications Journal of Australia, 2009

Research paper thumbnail of Transient Behaviour of the Interrupted Poisson Process

Research paper thumbnail of Re-thinking universal service policy for the digital era: setting the scene – an introduction to the special issue on universal service

info, 2008

The Guest Editors wish to thank all the authors for their commitment and valuable contributions. ... more The Guest Editors wish to thank all the authors for their commitment and valuable contributions. They would also like to recognize the support from the IPTS in general and, especially, from Patricia Farrer to ensure the correctness and clarity of the language. ...

Research paper thumbnail of Re-Thinking European Universal Service Policy for the Digital Era: Editors' Conclusions

info, 2008

Design/methodology/approach – A summary of the themes, trends and new concepts about universal se... more Design/methodology/approach – A summary of the themes, trends and new concepts about universal service is compiled from the varied viewpoints introduced in the issue. The editors also appraise the mobile and broadband universal service candidates under the different perspectives ...

Research paper thumbnail of Workshop on universal telephone service in UK: A policy agenda

Telecommunications Policy, 1991

Research paper thumbnail of Workshop on universal telephone service in UK: A policy agenda: Centre for information and communication technologies, Science Policy Research Unit, University of Sussex, UK, 4 October 1990

Research paper thumbnail of Universal telephone service in the UK: An agenda for policy research and action

Research paper thumbnail of Affordability of basic telephone service: an income distribution approach

Telecommunications Policy, 2000

... for Estonia and Ireland, the countries with the least equal income distribution in Europe ...... more ... for Estonia and Ireland, the countries with the least equal income distribution in Europe ... of a more realistic model, incorporating a curve representing the change with income level in ... among options for achieving affordability (such as shared access or expenditure control schemes ...

Research paper thumbnail of Stages of universal service policy

Telecommunications Policy, 1998

... time being, voice telephony stands out as the main element of the strong definition—although ... more ... time being, voice telephony stands out as the main element of the strong definition—although many would now add (say) Internet access for schools ... Too often, funds are directed towardsuniversal service for these market segments, without a clear idea of the needs to be fulfilled ...

Research paper thumbnail of Universal telephone service in the UK

Telecommunications Policy, 1990

Research paper thumbnail of Universal telephone service in the UK: An agenda for policy research and action

Telecommunications Policy, 1990

Achieving universal telephone service is an aim commanding general support, but in need of open d... more Achieving universal telephone service is an aim commanding general support, but in need of open debate if the appropriate policies are to be adopted. This article argues that there is presently both an apparent need for action and an opportunity to act effectively. However, the first priority is to gather the information necessary to formulate specific goals and policies. Several possible goals, and the tools necessary to achieve them, are outlined.

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