Dr. Aparna Ger | University of Mumbai, India (original) (raw)

Papers by Dr. Aparna Ger

Studies in computational intelligence, Dec 31, 2022

Journal of Informatics Education and Research, Dec 10, 2023

Digital financial products have transformed the financial landscape, offering unprecedented conve... more Digital financial products have transformed the financial landscape, offering unprecedented convenience to consumers. However, their adoption is influenced not only by rational decision-making but also by the intricate world of behavioural biases. The use of digital banking services has witnessed a notable surge among consumers; yet there remains a segment of the population that exhibits resistance towards embracing these services Jain, Raman, & Bhardwaj, (2023). The primary concern in India is to not just transitioning consumers from conventional banking platforms to digital avenues, but also integrating the unbanked population into the standard banking system through digital finance Kaur, Ali, Hassan, & Al-Emran, (2021). This empirical study delves into the complex relationship between three specific behavioural biases-Avoidance of Losses, Habitual Behaviour, and Cognitive Dissonance-and the adoption of digital financial products among Indian consumers. Moreover, it explores the mediating role of trust within this dynamic and aims to construct a robust conceptual framework to enhance digital financial product adoption in the Indian context. Data for this research were collected from 200 respondents through a structured questionnaire. The empirical analysis aims to illuminate the multifaceted landscape of Indian consumers' decision-making processes concerning digital financial products. By uncovering the roles of Avoidance of Losses, Habitual Behaviour, and Cognitive Dissonance, and by examining the mediating influence of trust, we strive to contribute both academically and practically to the enhancement of digital financial product adoption within the Indian market. This study holds valuable implications for policymakers, banking institutions, and researchers. It prompts contemplation on the influence of behavioural biases in the realm of digital banking services, taking into account the varying user types. Recognizing these biases and their interplay with user characteristics can inform strategies to enhance the adoption and utilization of digital banking services. AN INTRODUCTION The finance industry has been at the forefront of embracing internet and mobile technology, leading to a rapid transformation in service delivery (Kajol, Singh, & Paul, 2022). This digital revolution has paved the way for FinTech firms to offer a wide array of services under a single umbrella, including money transfer, start-up financing, wealth management, and insurance. Furthermore, they have extended their reach into traditional banking services such as deposits, payments, and collections, playing a vital role in fostering financial inclusion in India with the support of the government's India Stack initiative (Das & Das, 2020). Digital finance holds enormous potential for bridging the gap between individuals excluded from the traditional financial system. It achieves this by reducing information asymmetry between lenders and borrowers, lowering transaction costs,

Advances in Electronic Government, Digital Divide, and Regional Development

As the development of artificial intelligence continues, its impact is being felt in several area... more As the development of artificial intelligence continues, its impact is being felt in several areas of life, even though the method by which it is used is not always apparent. The insurance sector is shifting to incorporate artificial intelligence in response to customer demands. The impact of technology on business is growing for all industries around the world. Digital operational models have seen increasing popularity over the last decade. The concepts “AI” and “machine learning” are hardly new in the tech world and we will continue to see their rising adoption and implementation across businesses and industries.

Sachetas

New India Assurance a Market leader in the Indian general insurance sector, with 100 years of ope... more New India Assurance a Market leader in the Indian general insurance sector, with 100 years of operations. There were a total of 4 non-life insurance companies in India, but only one of them, New India Assurance, turned a profit and rose to the top of the non-life market. The main goal of the study is to understand how New India Assurance Company managed to outperform other government insurance companies in the face of setbacks. In 2000, the Indian government liberalised the insurance industry, increasing competition by allowing many foreign and private insurance companies to operate there. The research focuses on the factors that have kept New India Assurance Company at the top of the market even after the liberalisation and privatization of the insurance sector. For the purpose of the research, secondary data were gathered from a number of annual reports and the websites of the New India Assurance Company.

European Economic Letters

The current generation is under constant pressure, whether it comes from peer pressure or any oth... more The current generation is under constant pressure, whether it comes from peer pressure or any other form of maltreatment. There is a drastic change in the behavior pattern of the students especially after pandemic. These generations students believe that life is difficult and, without pausing to consider, make hasty decisions. They always want attention and the affection and understanding that today's generations lack. The generation feels this way since their parents don't pay them as much attention because both of their parents are employed. Parents are unable to adequately communicate with their children due to their busy schedules. The objective behind this research study is to find out the reasons for the change in the mood swing or change in the behaviour of the students during their academic span of time and the solution to the problems in general faced commonly by the student. The paper discussed about the behaviour of a student and the results by solving their emotional problems which they encounter because some external environment and which is affecting their studies and academic performance and also the personal life too. The mental disturbance or issues are arising because of the general or specific reasons which are the real cause of the obstacles in their life. Methodology: The research is based on primary data. Data will be collected through questionnaire and analyzed with the help of statistical tools. Findings: It is crucial to cater to the requirements of students who are struggling with a variety of challenges in order to help them live better and more resourcefully.

Journal of Informatics Education and Research

JOURNAL OF RESEARCH ADMINISTRATION

insurance (UI) on both job seeking behavior and mental well-being is associated with increased en... more insurance (UI) on both job seeking behavior and mental well-being is associated with increased engagement in active job search activities and improved employment outcomes. The conclusion highlights the significant significance of UI in facilitating workforce empowerment, fostering economic stability, and enhancing resilience. This statement underscores the importance of implementing well-rounded policies that promote proactive job search practices, while also updating unemployment insurance (UI) programs to align with the changing demands of the labor market. In general, the user posits that user interface (UI) plays a fundamental role in contemporary social welfare systems, serving as a crucial component for ensuring economic stability and a robust labor market throughout periods of economic adversity.

UGC, 2018

Brokers are insurance intermediaries, who represent their clients, unlike the insurance agents, w... more Brokers are insurance intermediaries, who represent their clients, unlike the insurance agents, who represent their insurance company. In many markets, insurance brokerages have played significant role in bringing sophistication in the industry and some of the large transnational brokers are as big as many insurers, in terms of their operational breadth and size. Internationally, insurance brokerages operate in the non-life segment, especially the corporate sector. Insurance companies (PSU as well as Private Banks) have learnt to manage the channel conflict between brokers and their agency force and they usually reward their loyal agents by giving them higher commission. Till now, around 35 medium and large insurance brokerages have been given licenses by the regulator, Insurance Regulatory and Development Authority of India (IRDAI), to start insurance broking indirect, reinsurance and composite segments. Top three international brokers control around 80 percent of brokerage business procured by top 20 brokers in India. IRDAI has recently opened the Indian insurance market for insurance brokers in its attempt to create a level playing ground between insurance brokers and insurance web aggregators, to encourage competition, promote efficiency in operations & Client service. While increasing the compliance requirements by way of the new IRDAI norms of adherence, distinct focus has been made on building better controls and corporate governance. This research paper opens with current scenario of Insurance Industry where insurance brokerage firms operate significantly in the non-life segment. Second part deals with the IRDAI's role in regulating the industry. Third part discusses the competition between the various distribution channels with business for non life business. The paper concludes with emerging challenges for IRDAI in bringing out a harmonious opportunity for large players as well as small insurance brokerage firms and product innovation.