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Papers by Susan Chin

Journal of Human Resources Management Research, 2021

The fifth industrial revolution brings in massive advantages, providing candidates with a more pe... more The fifth industrial revolution brings in massive advantages, providing candidates with a more personalized experience in their job search. Industry 5.0 recognizes the power of industry in achieving societal goals beyond jobs and growth to become a resilient provider of prosperity by directing production towards respecting the boundaries of our planet and placing the well-being of the industry worker at the center of the production process.

International Journal of Engineering & Technology, 2018

As organisations enter the 21st century, the dynamism of the business environment has certainly i... more As organisations enter the 21st century, the dynamism of the business environment has certainly increased its pace. The external environment especially the technological element has accelerated the changes in the business platform. Many organisations who are unable to keep up with these changes has to wrap up. Those in the business needs to look for a strong strategic asset which can be used not only for sustainability but to propel the business into higher realms. In the 1980s-1990s, a few studies have highlighted the usage of emotional intelligence as a source of performance among their employees. The purpose of this study is to study the role of emotional intelligence in the performance of an organisation with 2 mediating variables. A case study approach has been used in this study. It was found that with the mediating variables in play, the role of emotional intelligence has certainly enhanced.

Journal of Management Information and Decision Sciences, 2021

Soft skills cannot be replicated, whereas machines can be replicated. The business environment's ... more Soft skills cannot be replicated, whereas machines can be replicated. The business environment's dynamism has elevated business leaders' stress levels to pursue good core competency. Soft skills are environmentally advantageous as skills such as team building, work ethic, creativity & problem-solving are empowering across all industrial roles. Conversely, the defining characteristics of the technology are represented by the changes it undergoes. Relevant hard skills today could be irrelevant tomorrow. The study aims to determine the strength of soft skills as part of the competitive advantage framework. A successful organisation was involved in the study, whereas the respondents of the study were 110 executives. The findings found that soft skills, such as emotional intelligence and organisational citizenship behaviour, play a critical role in improving the organisation's competitive advantage and achieving a more robust performance.

The COVID-19 pandemic has engulfed numerous parts of the world, crippling economies. Many countri... more The COVID-19 pandemic has engulfed numerous parts of the world, crippling economies. Many countries’ government has issued lockdown orders to curb the spread of the COVID-19 virus. This lockdown has created a new norm for society. Unfortunately, businesses have been badly affected by the lockdown. Thus, business leaders needed to dig deep and think of ways to sustain their organisation and move forward. This study selected a successful manufacturing company and examined the mediating effects of emotional intelligence against two other variables, namely organisational citizenship behaviour and job satisfaction of the company’s executives during the challenging situation. The questionnaires were adapted from Palmer and Stough (to determine emotional intelligence) and Podsakoff et al. (to examine organisational citizenship behaviour) and were emailed to the executives via the human resource manager. The survey was participated by 110 executives. Results revealed that emotional intellig...

Global Business and Management Research: An International Journal, 2015

An individual could be influenced by the organisational surroundings (Abraham 2004). As claimed b... more An individual could be influenced by the organisational surroundings (Abraham 2004). As claimed by Zeidner et.al. (2004), the level of “Emotional Intelligence” in an individual is sensitive to the environment or its surroundings. The relationship between the level of Emotional Intelligence and organisational performance could be positive or negative. Performance of the organization could be measured in 2 ways, financial and non-financial. For the purposes of the current study, the “Genos Emotional Intelligence” construct have been used to measure the level of “Emotional Intelligence”. Based on the multiple regression analysis, it was found that 77.6% of the variations to organisational performance (financial) are due to Market Growth (this is the individual company’s growth rate), Growth Rate (Industry Growth Rate), Government Expenditure in the industry, Age Group, Employment Length, Company Size, Marital Status, Management Level, Education Level, Emotional Intelligence (“Emotions ...

Journal of Human Resources Management Research, 2011

The workplace environment keeps on changing, indicating its dynamic nature as well as unpredictab... more The workplace environment keeps on changing, indicating its dynamic nature as well as unpredictability. The workforce is now more diverse, not only in terms of age but also of nationality. Globalization has made the world boundaryless and people are now mobile. Organizations require its employees to be more committed as well as to have a better cohesive working interrelationship. Emotional Intelligence is the ability to sense, understand and effectively apply the power and acumen of emotions as a source of human energy, information, connection and influence. Spiritual intelligence is the set of abilities that individuals use to apply, manifest and embody spiritual resources, values and qualities in ways that enhance their daily functioning and well-being. With both these intelligences happening in the workplace, the environment will be more conducive. A better working environment relates to a higher level of productivity.

The Journal of Southeast Asian Research, 2013

The purpose of this study is to analyse the influence of Spiritual Intelligence to transformation... more The purpose of this study is to analyse the influence of Spiritual Intelligence to transformational leadership style displayed by student leaders. Students are the future leaders in organizations, be it in the public or the private sector. During the years spent at the institutions of higher learning, students will be able to learn and experience many types of leadership either through their own capacity as the leader or as a team member. A total of 200 questionnaires were distributed to students. The students that participated in this study were from many parts of the world. It was found that correlation exist between Spiritual Intelligence and Transformational Leadership style displayed by the students. However, most of their coefficients indicate a moderate degree of strength. It is through group activities that students develop their leadership skills. As such, coordinators of these activities need to guide and nurture the leadership skills of the students.

ipedr.net

The objective of this paper is to analyse and present the financial opportunities and constraints... more The objective of this paper is to analyse and present the financial opportunities and constraints faced by the micro enterprise entrepreneurs. In general micro enterprise entrepreneurs face financial difficulties particularly during the start up. A large number of micro enterprises have yet to tap into the funds provided by the banks. Only 13% thus far have successfully received this funding. This huge gap poses a question mark and triggers the need to conduct a study. While there are many programmes provided by the government, the rigidity of the procedures hampers the smooth success of the programmes.

World Journal of Management, 2014

Interest shown on entrepreneurs has been increasing for many years. Researchers are keen to know ... more Interest shown on entrepreneurs has been increasing for many years. Researchers are keen to know the behavior and characteristics of successful entrepreneurs. The purpose of this paper is to determine the contributing roles of Emotional Intelligence and Spiritual Intelligence in terms of entrepreneurial innovation and creativity. The study used both quantitative and qualitative approach. A total of 88 entrepreneurs took part in the study which span over a period of 1 year. It was found that successful entrepreneurs had strong levels of "Emotions Direct Cognition" and "Understanding Others Emotions". In terms of the level of "Spiritual Intelligence", successful entrepreneurs had high strong connections with many of the elements which included "Discernment"

Management

As with diversity, collaboration, co-operation and teamwork havebecome increasingly important iss... more As with diversity, collaboration, co-operation and teamwork havebecome increasingly important issues for management to handle.The purpose of this study is to analyse the level of Emotional Intelligenceand Organisational Citizenship Behaviour among middlemanagement ...

Journal of Marketing Research and Case Studies, 2013

Honey products have been developing from health supplements field to economic development field. ... more Honey products have been developing from health supplements field to economic development field. There are numerous of explanations when it comes to exploring the factors that influence consumers to consume honey products. The portrayal of honey congregated importance ever since it has been commonly used in both medical and domestic needs and as well as beauty needs. In peoples' perspective, the quality of the product will be the key success factor of honey product where industries of honey maker faced challenges for making and maintaining as well as preserving of honey products. With the increasing market size and the increasing consumer demand each year, honey makers have to search for new approaches and to learn to understand the consumers' need in order to increase their product satisfaction and customers' loyalty. The purpose of this study is to determine the factors that will influence consumers' purchase intention of honey related products. To facilitate this study, both quantitative and qualitative methods have been employed to gather the data. 200 questionnaires were collected. It was found that Medical condition, Quality of product, Brand Reputation and Pricing do influence the purchase intentions.