Jessica Jameson | North Carolina State University (original) (raw)

Papers by Jessica Jameson

Review of Public Personnel Administration, Dec 12, 2018

Applying the six-factor model of organizational justice, this study examines the relationship bet... more Applying the six-factor model of organizational justice, this study examines the relationship between disputants' (i.e., grievants and respondents) perceptions of organizational justice and satisfaction with workplace mediation. Using secondary data, collected postmediation from participants in the (former) North Carolina Department of Correction's (DOC) mediation process, the findings show that perceptions of organizational justice and mediation satisfaction are high for both grievants and, especially, respondents. Logistic regression results find statistically significant relationships between mediation satisfaction and three factors of organizational justice-distributive justice, procedural justice-process, and disputantdisputant interpersonal justice-as well as unexpected results for procedural justicemediator and disputant-mediator interpersonal justice.

The present research uses a collective case study analysis to compare the effectiveness of HIV/AI... more The present research uses a collective case study analysis to compare the effectiveness of HIV/AIDS public policy and culturally sensitive communication campaigns in Uganda, Kenya and Tanzania. The first author conducted in-depth interviews with public policy officials to obtain unique insights into policy decisions in each country. Using the theory of diffusion of innovations to guide our analysis, three major concepts emerged as contributing to an effective campaign: Coordination of the dissemination of information with the social system, the time necessary for preventive messages to lead to the adoption of new practices, and the cultural compatibility and sensitivity of those messages. Unlike studies that rely on secondary research, this study contributes the perspective of policy makers to our understanding of public policy, the role of cultural sensitivity in health communication campaigns, and the organizational networks required for an effective multi-sectoral approach.

Routledge eBooks, Jun 21, 2023

Political Psychology, May 16, 2014

Routledge eBooks, Jun 21, 2023

Journal of Communication Management, Feb 8, 2013

Conflict Resolution Quarterly, Jan 24, 2018

The International Encyclopedia of Organizational Communication, 2017

Oxford Research Encyclopedia of Communication, 2021

Organizational communication scholars define conflict as interaction among interdependent people ... more Organizational communication scholars define conflict as interaction among interdependent people who perceive opposition in their goals, aims, and /or values, and who see the other(s) as potentially interfering with the realization of these goals, aims, or values. Given that organizations consist of interaction among interdependent people, conflict is inherent to organizational communication. Organizational conflict scholarship includes a rich and diverse body of literature that spans theoretical and disciplinary perspectives as well as methodological approaches and disparate goals, ranging from describing to understanding and predicting conflict behavior, impacts, and outcomes. Scholars conceptualize conflict as both a challenge to the status quo and an opportunity for innovation, creativity, and improved understanding and communication. Research on conflict in organizations has often focused on conflict styles to examine common approaches to resolving or managing conflict. Styles ...

The International Journal of Intelligence, Security, and Public Affairs, 2017

This article discusses the establishment and development of the Laboratory for Analytic Sciences ... more This article discusses the establishment and development of the Laboratory for Analytic Sciences (LAS), a unique site of academic-industry-intelligence collaboration, established in 2013 by the National Security Agency (NSA) and located on the campus of North Carolina State University. Since 2014, the authors have been participant-observers of LAS research teams. This article describes how inter-institutional, interdisciplinary collaboration has developed at LAS, drawing on multiyear data involving observations, surveys, and interviews that the authors have collected. LAS provides an opportunity to study the operationalization of an academic-intelligence collaboration and gather lessons learned in order to inform future collaborative efforts by the U.S. intelligence community. What this article reveals is the importance of organizational innovation and adaptation in light of various challenges that emerge in inter-institutional and interdisciplinary collaboration.

Review of Public Personnel Administration, 2018

Applying the six-factor model of organizational justice, this study examines the relationship bet... more Applying the six-factor model of organizational justice, this study examines the relationship between disputants’ (i.e., grievants and respondents) perceptions of organizational justice and satisfaction with workplace mediation. Using secondary data, collected postmediation from participants in the (former) North Carolina Department of Correction’s (DOC) mediation process, the findings show that perceptions of organizational justice and mediation satisfaction are high for both grievants and, especially, respondents. Logistic regression results find statistically significant relationships between mediation satisfaction and three factors of organizational justice—distributive justice, procedural justice–process, and disputant–disputant interpersonal justice—as well as unexpected results for procedural justice–mediator and disputant–mediator interpersonal justice.

The International Encyclopedia of Interpersonal Communication, 2015

Hospital staff communication refers to the interaction among healthcare providers: nurses, doctor... more Hospital staff communication refers to the interaction among healthcare providers: nurses, doctors, pharmacists, social workers, psychologists, and other specialists who share information and coordinate activities to ensure the safety and care of patients. Due to the importance of effective hospital staff communication, medical schools require communication skills training. This need has led to a robust subdiscipline of health communication, and interpersonal communication research in this area includes communication among nurses, communication between doctors, nurses, and other specialists, and communication within cross-disciplinary medical teams. Keywords: conflict management; gender; healthcare; health communication; intergroup communication

Journal of Applied Communication Research, 2019

ABSTRACT This study aimed to develop a methodology for scholars and practitioners interested in f... more ABSTRACT This study aimed to develop a methodology for scholars and practitioners interested in facilitating collaboration within organizations crossing disciplines, sectors, and geographic boundaries, also called cross-sector partnerships (XSP). The authors developed a three-stage methodology, called participatory mapping, that supports the development of a XSP's collective identity by recognizing shared goals and the mechanisms to achieve them. The participatory mapping method guides XSP members in mapping, negotiating, and ritualizing elements of their collective identity. Study outcomes align with findings of previous research, yet they also offer new insights. The authors recommend approaching XSPs as ecosystems in constant flux, recognizing how member turnover, and changing projects make living narratives and tacit knowledge critical aspects of XSPs that require ongoing management from dedicated staff.

Negotiation and Conflict Management Research, 2018

In this tribute to the 2004 recipient of the International Association for Conflict Management's ... more In this tribute to the 2004 recipient of the International Association for Conflict Management's Jeffrey Z. Rubin Theory-to-Practice Award, we honor the work of Tricia S. Jones. Having worked with Trish as grad students, research and practice collaborators, and journal editors, we highlight her unique contributions to conflict resolution education, the role of emotion in conflict, and conflict coaching. We also celebrate her ability to transcend both disciplinary and academic-practitioner barriers as she elevates the importance of communication research.

Social Media + Society

Our study uses a qualitative analysis of social media discourse on a Facebook page to demonstrate... more Our study uses a qualitative analysis of social media discourse on a Facebook page to demonstrate how the phenomena of affective polarization and dehumanization are manifested through participation in a homogeneous enclave, or echo chamber. We employ Northrup’s theory of identity in intractable conflict to show how users express their desire for psychological and physical separation from the other and use dehumanizing language that normalizes potentially dangerous levels of hatred during their participation on a Facebook page. This study contributes to our understanding of the link between identity, affective polarization, and dehumanization.

Social Media + Society

The current state of polarization evidenced in communication around race, politics, criminal just... more The current state of polarization evidenced in communication around race, politics, criminal justice, immigration, health care, and other critical social issues highlights the challenges of talking about our most enduring, “wicked” problems. This increased polarization has been shown to result in self-monitoring of media consumption (both traditional and social) such that people are more likely to engage with sources that support existing beliefs rather than seek information that crosses views and values. The motivation for this special issue came from an interdisciplinary symposium hosted by North Carolina State University’s Communication, Rhetoric and Digital Media (CRDM) doctoral program that took place from 28 March to 30 March 2019 and included participants from across the United States. The symposium was titled “Dialog 2.0: Social Movements, Online Communication and Transformation.” The seven articles that comprise this special issue include symposium participants along with t...

Social Media + Society

The current state of polarization evidenced in communication around race, politics, criminal just... more The current state of polarization evidenced in communication around race, politics, criminal justice, immigration, health care, and other critical social issues highlights the challenges of talking about our most enduring, “wicked” problems. This increased polarization has been shown to result in self-monitoring of media consumption (both traditional and social) such that people are more likely to engage with sources that support existing beliefs rather than seek information that crosses views and values. The motivation for this special issue came from an interdisciplinary symposium hosted by North Carolina State University’s Communication, Rhetoric and Digital Media (CRDM) doctoral program that took place from 28 March to 30 March 2019 and included participants from across the United States. The symposium was titled “Dialog 2.0: Social Movements, Online Communication and Transformation.” The seven articles that comprise this special issue include symposium participants along with t...

Review of Public Personnel Administration, Dec 12, 2018

Applying the six-factor model of organizational justice, this study examines the relationship bet... more Applying the six-factor model of organizational justice, this study examines the relationship between disputants' (i.e., grievants and respondents) perceptions of organizational justice and satisfaction with workplace mediation. Using secondary data, collected postmediation from participants in the (former) North Carolina Department of Correction's (DOC) mediation process, the findings show that perceptions of organizational justice and mediation satisfaction are high for both grievants and, especially, respondents. Logistic regression results find statistically significant relationships between mediation satisfaction and three factors of organizational justice-distributive justice, procedural justice-process, and disputantdisputant interpersonal justice-as well as unexpected results for procedural justicemediator and disputant-mediator interpersonal justice.

The present research uses a collective case study analysis to compare the effectiveness of HIV/AI... more The present research uses a collective case study analysis to compare the effectiveness of HIV/AIDS public policy and culturally sensitive communication campaigns in Uganda, Kenya and Tanzania. The first author conducted in-depth interviews with public policy officials to obtain unique insights into policy decisions in each country. Using the theory of diffusion of innovations to guide our analysis, three major concepts emerged as contributing to an effective campaign: Coordination of the dissemination of information with the social system, the time necessary for preventive messages to lead to the adoption of new practices, and the cultural compatibility and sensitivity of those messages. Unlike studies that rely on secondary research, this study contributes the perspective of policy makers to our understanding of public policy, the role of cultural sensitivity in health communication campaigns, and the organizational networks required for an effective multi-sectoral approach.

Routledge eBooks, Jun 21, 2023

Political Psychology, May 16, 2014

Routledge eBooks, Jun 21, 2023

Journal of Communication Management, Feb 8, 2013

Conflict Resolution Quarterly, Jan 24, 2018

The International Encyclopedia of Organizational Communication, 2017

Oxford Research Encyclopedia of Communication, 2021

Organizational communication scholars define conflict as interaction among interdependent people ... more Organizational communication scholars define conflict as interaction among interdependent people who perceive opposition in their goals, aims, and /or values, and who see the other(s) as potentially interfering with the realization of these goals, aims, or values. Given that organizations consist of interaction among interdependent people, conflict is inherent to organizational communication. Organizational conflict scholarship includes a rich and diverse body of literature that spans theoretical and disciplinary perspectives as well as methodological approaches and disparate goals, ranging from describing to understanding and predicting conflict behavior, impacts, and outcomes. Scholars conceptualize conflict as both a challenge to the status quo and an opportunity for innovation, creativity, and improved understanding and communication. Research on conflict in organizations has often focused on conflict styles to examine common approaches to resolving or managing conflict. Styles ...

The International Journal of Intelligence, Security, and Public Affairs, 2017

This article discusses the establishment and development of the Laboratory for Analytic Sciences ... more This article discusses the establishment and development of the Laboratory for Analytic Sciences (LAS), a unique site of academic-industry-intelligence collaboration, established in 2013 by the National Security Agency (NSA) and located on the campus of North Carolina State University. Since 2014, the authors have been participant-observers of LAS research teams. This article describes how inter-institutional, interdisciplinary collaboration has developed at LAS, drawing on multiyear data involving observations, surveys, and interviews that the authors have collected. LAS provides an opportunity to study the operationalization of an academic-intelligence collaboration and gather lessons learned in order to inform future collaborative efforts by the U.S. intelligence community. What this article reveals is the importance of organizational innovation and adaptation in light of various challenges that emerge in inter-institutional and interdisciplinary collaboration.

Review of Public Personnel Administration, 2018

Applying the six-factor model of organizational justice, this study examines the relationship bet... more Applying the six-factor model of organizational justice, this study examines the relationship between disputants’ (i.e., grievants and respondents) perceptions of organizational justice and satisfaction with workplace mediation. Using secondary data, collected postmediation from participants in the (former) North Carolina Department of Correction’s (DOC) mediation process, the findings show that perceptions of organizational justice and mediation satisfaction are high for both grievants and, especially, respondents. Logistic regression results find statistically significant relationships between mediation satisfaction and three factors of organizational justice—distributive justice, procedural justice–process, and disputant–disputant interpersonal justice—as well as unexpected results for procedural justice–mediator and disputant–mediator interpersonal justice.

The International Encyclopedia of Interpersonal Communication, 2015

Hospital staff communication refers to the interaction among healthcare providers: nurses, doctor... more Hospital staff communication refers to the interaction among healthcare providers: nurses, doctors, pharmacists, social workers, psychologists, and other specialists who share information and coordinate activities to ensure the safety and care of patients. Due to the importance of effective hospital staff communication, medical schools require communication skills training. This need has led to a robust subdiscipline of health communication, and interpersonal communication research in this area includes communication among nurses, communication between doctors, nurses, and other specialists, and communication within cross-disciplinary medical teams. Keywords: conflict management; gender; healthcare; health communication; intergroup communication

Journal of Applied Communication Research, 2019

ABSTRACT This study aimed to develop a methodology for scholars and practitioners interested in f... more ABSTRACT This study aimed to develop a methodology for scholars and practitioners interested in facilitating collaboration within organizations crossing disciplines, sectors, and geographic boundaries, also called cross-sector partnerships (XSP). The authors developed a three-stage methodology, called participatory mapping, that supports the development of a XSP's collective identity by recognizing shared goals and the mechanisms to achieve them. The participatory mapping method guides XSP members in mapping, negotiating, and ritualizing elements of their collective identity. Study outcomes align with findings of previous research, yet they also offer new insights. The authors recommend approaching XSPs as ecosystems in constant flux, recognizing how member turnover, and changing projects make living narratives and tacit knowledge critical aspects of XSPs that require ongoing management from dedicated staff.

Negotiation and Conflict Management Research, 2018

In this tribute to the 2004 recipient of the International Association for Conflict Management's ... more In this tribute to the 2004 recipient of the International Association for Conflict Management's Jeffrey Z. Rubin Theory-to-Practice Award, we honor the work of Tricia S. Jones. Having worked with Trish as grad students, research and practice collaborators, and journal editors, we highlight her unique contributions to conflict resolution education, the role of emotion in conflict, and conflict coaching. We also celebrate her ability to transcend both disciplinary and academic-practitioner barriers as she elevates the importance of communication research.

Social Media + Society

Our study uses a qualitative analysis of social media discourse on a Facebook page to demonstrate... more Our study uses a qualitative analysis of social media discourse on a Facebook page to demonstrate how the phenomena of affective polarization and dehumanization are manifested through participation in a homogeneous enclave, or echo chamber. We employ Northrup’s theory of identity in intractable conflict to show how users express their desire for psychological and physical separation from the other and use dehumanizing language that normalizes potentially dangerous levels of hatred during their participation on a Facebook page. This study contributes to our understanding of the link between identity, affective polarization, and dehumanization.

Social Media + Society

The current state of polarization evidenced in communication around race, politics, criminal just... more The current state of polarization evidenced in communication around race, politics, criminal justice, immigration, health care, and other critical social issues highlights the challenges of talking about our most enduring, “wicked” problems. This increased polarization has been shown to result in self-monitoring of media consumption (both traditional and social) such that people are more likely to engage with sources that support existing beliefs rather than seek information that crosses views and values. The motivation for this special issue came from an interdisciplinary symposium hosted by North Carolina State University’s Communication, Rhetoric and Digital Media (CRDM) doctoral program that took place from 28 March to 30 March 2019 and included participants from across the United States. The symposium was titled “Dialog 2.0: Social Movements, Online Communication and Transformation.” The seven articles that comprise this special issue include symposium participants along with t...

Social Media + Society

The current state of polarization evidenced in communication around race, politics, criminal just... more The current state of polarization evidenced in communication around race, politics, criminal justice, immigration, health care, and other critical social issues highlights the challenges of talking about our most enduring, “wicked” problems. This increased polarization has been shown to result in self-monitoring of media consumption (both traditional and social) such that people are more likely to engage with sources that support existing beliefs rather than seek information that crosses views and values. The motivation for this special issue came from an interdisciplinary symposium hosted by North Carolina State University’s Communication, Rhetoric and Digital Media (CRDM) doctoral program that took place from 28 March to 30 March 2019 and included participants from across the United States. The symposium was titled “Dialog 2.0: Social Movements, Online Communication and Transformation.” The seven articles that comprise this special issue include symposium participants along with t...