manjari srivastava | NMIMS University (original) (raw)

Papers by manjari srivastava

Paradigm, 1999

The need for creativity has been, recognised by both academicians/theorists and practicing manage... more The need for creativity has been, recognised by both academicians/theorists and practicing managers alike. Many different views and theories have been presented by various people. The author argues that though it is difficult to give a holistic view of creativity. To be creative, it is suggested that one require originality of ideas, expertise and motivation (inner drive or passion). These three are the important ingredients of creativity. The author further suggests that besides originality, expertise and motivation, the ‘work environment’ of the organization plays a significant role in making its people creative. It is proposed that both individuals' creative ability and conducive work environment promotes a eating creativity.

Health Care Management Review

Issue Health care management is faced with a basic conundrum about organizational behavior; why d... more Issue Health care management is faced with a basic conundrum about organizational behavior; why do professionals who are highly dedicated to their work choose to remain silent on critical issues that they recognize as being professionally and organizationally significant? Speaking-up interventions in health care achieve disappointing outcomes because of a professional and organizational culture that is not supportive. Critical Theoretical Analysis Our understanding of the different types of employee silence is in its infancy, and more ethnographic and qualitative work is needed to reveal the complex nature of silence in health care. We use the sensemaking theory to elucidate how the difficulties to overcoming silence in health care are interwoven in health care culture. Insight/Advance The relationship between withholding information and patient safety is complex, highlighting the need for differentiated conceptualizations of silence in health care. We present three Critical Challen...

Women in Micro-EntrepreneurshipFeminisation of poverty is emerging as a typical trend in developi... more Women in Micro-EntrepreneurshipFeminisation of poverty is emerging as a typical trend in developing nations as an offshoot of globalisation and open market economy. Entrepreneurship of women and development of microenterprises can be viewed within this entitlement-capability framework, as an appropriate strategy for expanding entitlements and mitigating the feminisation of poverty. Sen, (1983: 754) and feminist economists like, Lucas and Agarwal (1999) have opined that the deficiency of traditional development economics was its failure to focus on 'entitlements' of people and the 'capabilities' these entitlements generate. Economic development is a process of expanding people's capabilities and derivatively economic development can also be viewed in terms of an expansion of entitlements. Entitlements are the alternative bundles of commodities a person can command within society and also through using one's full rights and opportunities. Overall, entitlement i...

Journal of Management and Research, 2019

Emotional contagion refers to the process of transferring one individual’s behaviors and emotions... more Emotional contagion refers to the process of transferring one individual’s behaviors and emotions to another individual. Emotions aid in the establishment of beneficial and secure bonds amongst individuals. Prior research in the area of emotional contagion highlights the critical role played by emotions in bringing about drastic, intense, and disruptive changes in the workplace on three different levels – individual, group, and society. The literature has shown that emotional contagion plays an important role in fostering team spirit, bringing about performance effectiveness, fostering transformational leadership, and creating desirable organizational cultures. There is also a significant body of literature that suggests that emotions are contagious. Organizations are constantly striving to reduce negative emotions and enhance the circulation of positive emotions to improve organizational and individual effectiveness. The purpose of this paper is to provide a conceptual framework which identifies critical factors that lead to higher emotional contagion and which examines these factors’ impacts on employees and organizations.

Business Perspectives and Research, 2022

Workplace emotions are intense and disruptive, so contagion becomes inevitable. With the presence... more Workplace emotions are intense and disruptive, so contagion becomes inevitable. With the presence of diverse groups of employees, from generational cohorts to genders, working side by side, workplace dynamics have become quite challenging. We study the factors leading to emotional contagion and its impact on the most prominent generations present today—Generation X and Y. Additionally, we also study the gender differences on emotional contagion at workplace. The factors were shortlisted via a comprehensive literature review. A qualitative research methodology has been used for deeper understanding of the topic. In-depth interviews with 62 respondents (34 from Generation Y: 16 males and 18 females; and 28 from Generation X: 15 males and 13 females) were used for data collection. Data analysis revealed that there were differences in the ways various factors affected emotional contagion for these two generations and on males and females. Based on the analysis, we have presented researc...

Burnout is an issue being faced by most organizations nowadays. Though the study of burnout had s... more Burnout is an issue being faced by most organizations nowadays. Though the study of burnout had started in the healthcare services and later been extended to other human services like in the teaching profession, typical symptoms of burnout were observed in other services like information technology, finance and law. This study looks at the antecedents of burnout in the financial services sector. While organizations may consider burnout to be a personality related issue only, wherein the individual is responsible for his own burnout, there is no doubt that organization level factors do affect burnout. It is therefore of utmost importance that practitioners and researchers look into the organizational-level factors to understand the phenomenon. This will enable and empower them to deal with the problem more effectively. This study looks at organizational-level factors-namely, workload, control, rewards, competition, support and politics, personality factors (the Big Five) and demograp...

Journal of International Education in Business, 2019

Purpose This paper aims to develop and empirically test a model of relationships between antecede... more Purpose This paper aims to develop and empirically test a model of relationships between antecedents and outcomes of flow experience of users of massive open online courses (MOOC). Design/methodology/approach The researchers surveyed individuals primarily from India, who had enrolled in at least one MOOC offered by MOOC providers such as Coursera, edX and FutureLearn. The data were collected from 310 individuals using an online questionnaire. The partial least squares technique of structural equation modeling (PLS-SEM) was used to test the reliability and validity of the data, and the study’s hypothesized relationships. Findings The study found support for identification of telepresence, challenge and skill as antecedents of flow experience. MOOC satisfaction and MOOC usage intention were found to be the outcomes of flow experience, as hypnotized. The study also found the mediating role of MOOC satisfaction in the relationship of flow experience and MOOC usage intention. Practical i...

The Indian Journal of Industrial Relations, 2015

Introduction Today's successful organizations demand employees who can take the initiative to... more Introduction Today's successful organizations demand employees who can take the initiative to extend beyond job requirements (Lester, Meglino & Korsgaard, 2008). Today's workforce shows a higher need for achievement, innovation, personal control and self-esteem. (Kundu & Rani, 2007). These demand a paradigm shift from the traditional "command and control" style of management to a new "involvement and commitment" style in which managers devolve power while enabling or "empowering" individual employees to take responsibility for performance targets (Fligstein, 1990). This paper aims to explore the antecedents of leader's empowering behavior both from leaders and their subordinates' perspectives. Further, it also examines the moderating role of organization culture between the independent and dependent variables. Empowerment It is understood that empowered employees would contribute more and better to their organizational outcomes. This is ...

The primary purpose of this study is to examine the impact of flow experience on acceptance of Ma... more The primary purpose of this study is to examine the impact of flow experience on acceptance of Massive Open Online Courses (MOOC). It has also investigated whether MOOC satisfaction would mediate the relationship between flow experience and MOOC acceptance. The proposed research model was tested using a survey research method. Data was collected from 310 MOOC users using an online questionnaire and was analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM). The results confirmed that flow experience impacts MOOC acceptance and MOOC satisfaction plays a mediating role in the relationship between flow experience and MOOC acceptance.

The Indian Journal of Industrial Relations, 2011

Concept of Group or Team Effectiveness A lot of Indian firms find their ways through acquisition,... more Concept of Group or Team Effectiveness A lot of Indian firms find their ways through acquisition, strategic alliances and joint ventures, mergers and divestments. They have their concern towards managing change, turnaround and transformation, improving R&D, enhancing creativity, culture building, people issues etc. The present study raises a perspective from HR where ultimately it is the people whose consistent performance enables the company reach the goal. Team effectiveness is important right from the top to the bottom of the organization. We find that the use of team/group has expanded rapidly in response to competitive challenges. Numerous studies have shown how to design empowered or self-directed work teams, parallel learning teams, cross-functional project teams, executive teams, and team-based organizations. The words "team" and "group" are used interchangeably in this paper. The popular management literature has tended to use the term "team," ...

Psychological Studies, 2021

A mixed method approach was designed to investigate the impact of quality of work life on life sa... more A mixed method approach was designed to investigate the impact of quality of work life on life satisfaction for seafarers. For the quantitative phase, data were collected from 521 seafarers who were sailing and also those who were vacationing. The study continued in the second phase by following up with seven selected participants to investigate the results from the quantitative phase. The data were analyzed using statistical techniques like exploratory factor analysis, correlation, regression and ANOVA. The quality of work life of seafarers was found to be closely connected to life satisfaction in varied ways through recognition from the organizations, work life balance and recreational facilities. Ranks of the participants were influencers for satisfaction, whereas marital status results were indifferent for satisfaction. The findings of the study have implications for policy decisions, training and practice for shipping companies.

By applying emotional intelligence (EI), a manager can make a positive impact on the performance ... more By applying emotional intelligence (EI), a manager can make a positive impact on the performance of the organization. The leader or manager should understand EI and the need of the employees. The objective of the study is to predict whether the leadership style and emotional intelligence assists in predicting the performance of an organization. Quantitative methodology was applied in the study. Primary data was collected through an online survey among 222 branch managers working in a large banking and financial sector company. Data collected was analysed through the application of statistical techniques l ike exploratory factor analysis, confirmatory factor analysis and structural equation modelling. Results of the study show that attributes such as passive defensive leadership style negatively impact the organization's performance and attributes of emotional intelligence positively moderate the relationship between leadership style and the organization's performance.

Generation Y professionals are one of the most discussed about and researched subjects of recent ... more Generation Y professionals are one of the most discussed about and researched subjects of recent times. Making their presence felt through young leadership and carving out innovative corporate practices, this generation of cohorts is poised to change the ways of the world around them. This paper aims to study the motivations, values and beliefs of the youngest professionals existing today. With the help of a qualitative research methodology, the researchers have attempted to understand the meaning of motivation from their lens, their sources of motivation and their underlying values and beliefs. After an in-depth analysis of respondent's short essays, focus group discussions and blog reviews, a model explaining Generation Y's motivational dimensions has been created. This research can prove to be quite useful for organizations which are looking at bringing about harmonious inter-generational relationships. The model presented here can be further explored for devising interve...

Brand building is seen as an important activity by consumer marketing companies and substantial b... more Brand building is seen as an important activity by consumer marketing companies and substantial budgets are assigned to this activity. There are several conceptualisations of brand equity. Several of these are directed towards creating a favourable customer mind-set. Customer mind-set is an umbrella construct comprising of awareness, image, attitude, emotional connect, differentiation, comprehension and strong, favourable and unique associations with the brand. Brand building also involves building associations with entities which are well liked and respected by consumers. Marketing companies are now holding marketers accountable for investments made in brand 1 Associate Professor, NMIMS, School of Business Management, Mumbai, India 2 Associate Professor, NMIMS,School of Business Management, Mumbai, India building. A review of extant literature confirms this trend. Several contemporary research studies have examined relationships between input variables and customer loyalty. This st...

BACKGROUND The aim of this study was to investigate whether workplace loneliness is related to li... more BACKGROUND The aim of this study was to investigate whether workplace loneliness is related to life satisfaction of seafarers on board deep-sea going cargo ships and to determine whether there exist differences in experienced workplace loneliness and life satisfaction between officers and ratings. MATERIALS AND METHODS A cross-sectional research design was used to assess the variables in a sample of 521 seafarers sailing on foreign going vessels. RESULTS The findings showed that workplace loneliness was an important dimension for determining life satisfaction. As for the differences in the experienced loneliness, the findings show that there is a difference between officers and ratings. The findings support the theory of need for belongingness, which emphasizes the importance of interpersonal relations at work in understanding the well-being among workers. CONCLUSIONS This study is of practical significance to ship owners and ship managers, where they can use the findings to impleme...

International Journal of Organizational Analysis, 2021

Purpose Virtual teams are characterized by short social exchanges and a lack of para-verbal and n... more Purpose Virtual teams are characterized by short social exchanges and a lack of para-verbal and non-verbal communication. This poses several challenges to virtual leaders. This study aims to decode the role of leadership and understand its impact on engaging geographically dispersed teams. This research offers a comprehensive view of idealized influence and inspirational motivation – the two sub-factors of transformational leadership which defines the charisma of a leader in leveraging engagement of virtual employees. It also studies the impact of effective leadership communication and trust between team members in engaging employees working in virtual teams. Design/methodology/approach This research is a mixed method study. Phase I of qualitative study (10 FGD) facilitated phase II of quantitative study. A questionnaire was developed to reflect themes that emerged from qualitative phase. The focus of the qualitative study was to understand the role of leaders viewed by virtual empl...

Global Business Review, 2018

With the rapid adoption of online retailing in India, retailer focus has undergone a paradigm shi... more With the rapid adoption of online retailing in India, retailer focus has undergone a paradigm shift. From service and relationship focus, online retailers now focus on customer experience as a strategic differentiator for sustainable competitive advantage. In this context, the aim of this article is to conceptualize and empirically test an integrated model of online customer experience (OCE) with antecedents, components and outcome variables along with the role of the moderating role of gender using structural equation modelling. Overall, results support the proposed model and confirm the relationships drawn from the literature. The study contributes to knowledge creation in the OCE domain. Implications for both research and practice are discussed along with limitations and future research directions.

Journal of Global Marketing, 2018

ABSTRACT Online retail's rapid growth in India has triggered both untapped growth opportuniti... more ABSTRACT Online retail's rapid growth in India has triggered both untapped growth opportunities and challenges to maintain consumer “stickiness” to retailer websites. In this context, online customer experience (OCE) has emerged as a strategic differentiator for sustainable competitive edge. However, there is a paucity of empirical research in this field. Therefore, drawing on extant literature and qualitative research of online shoppers, this study proposes an integrated model of OCE with antecedents, components, and outcome variables. Data for this study were collected from Indian online shoppers; the data are empirically tested along with the moderating effect of time availability on OCE. Results of the study largely support the model and contribute to knowledge creation on OCE in the Indian context and to strategy development for online retailers.

Emerald Emerging Markets Case Studies, 2018

Subject area Social Entrepreneurship. Study level/applicability This case study can be used on th... more Subject area Social Entrepreneurship. Study level/applicability This case study can be used on the module on introduction to social entrepreneurship for postgraduate students specializing in Social Entrepreneurship or Social Work. Case overview This case explores the difference between social entrepreneurship and idealism. It captures the journey of Charlene Vaz and Kavita Gonsalves, two passionate young women, who formed “The Bake Collective” (TBC). Kavita and Charlene are both full-time employees, who spend their weekends and evenings running TBC and through bake sells raise funds for supporting social causes. The women have been able to get a teacher hired for differently abled children, provide water purifiers to victims of the Nepal earthquake, furnish a classroom in a school for less privileged children and provide teaching material for schools in over 400 villages in the State of Maharashtra in India. The case highlights the power of volunteering for a cause that can result i...