Taurai walter mutovo | National University of Sciences & Technology (NUST) (original) (raw)

Conference Presentations by Taurai walter mutovo

Research paper thumbnail of Sustainability of traditional life assurers operating models against tech-driven insurers.

Sustainability of traditional life assurers operating models against tech-driven insurers. Writte... more Sustainability of traditional life assurers operating models against tech-driven insurers. Written By Mutovo Walter Taurai (Ph.D. Candidate) Traditionally, the life insurance industry sustainability was dominated by manual onboarding processes and its distribution was solely characterized by person-to-person marketing. This research seeks to investigate the Sustainability of traditional life assurers operating models against tech-driven insurers. Literature on the technology theories, big data utilization, new business processes and recurring business in the insurance industry was reviewed. Stratified sampling and judgmental methods were used to target managers of all life assurance companies. The researcher administered questionnaires. In addition, interviews were conducted in collecting data from respondents. The data collected was analyzed using SPSS Package. The results obtained indicated that the majority of insurers were experiencing low premium growth on new business. The research concluded that there is need to look into digital distribution channels for companies to meet their new business targets. It was also concluded that there is need for claims automation to speed up turnaround times. The research also indicated that majority of the insurers were not aware of the big data utilization strategies to promote recurring business growth used in the industry. The study recommends that insurance companies use cloud computing services, in order to protect and manage their digital data in the new normal. The study also recommends that companies increase their knowledge on business intelligence and also chose appropriated distribution channels during this pandemic for their premium income to remain sustainable.

Research paper thumbnail of CUSTOMER RETENTION STRATEGIES IN MANAGING CUSTOMER ATTRITION. BY MUTOVO TAURAI WALTER R145967W

Mutovo Walter, 2018

Traditionally, terms such as “customer is king, customer is always right” have been used, as cont... more Traditionally, terms such as “customer is king, customer is always right” have been used, as continuous reminders to employees to exercise the duty of care in serving clients. This research seeks to investigate the effectiveness of customer retention strategies in managing customer attrition. Literature on the determinants of customer attrition, customer retention strategies and service recovery strategies used in the insurance industry was reviewed. Census and judgmental methods were used to target customer services managers of all life assurance companies. The researcher administered questionnaires. In addition, interviews were conducted in collecting data from respondents. The data collected was presented using tables, pie charts and bar graphs. The results obtained indicated that the majority of insurers were aware of customer attrition and its determinants. The research also indicated that majority of the insurers were not aware of the current customer retention strategies used in the industry. The study recommends that insurance companies use loyalty programs such as gifts policies and frequent flier programs that reward customers for repeat purchases. The study also recommends that companies use emails, text messages to thank clients for doing business with them, remind them to pay outstanding premiums, and create online portals that facilitate submission of queries and claims

Papers by Taurai walter mutovo

Research paper thumbnail of Sustainability of traditional life assurers operating models against tech-driven insurers. Written By Mutovo Walter Taurai (Ph.D. Candidate)

Mutovo Walter, 2022

Traditionally, the life insurance industry sustainability was dominated by manual onboarding proc... more Traditionally, the life insurance industry sustainability was dominated by manual onboarding processes and its distribution was solely characterized by person-to-person marketing. This research seeks to investigate the Sustainability of traditional life assurers operating models against tech-driven insurers. Literature on the technology theories, big data utilization, new business processes and recurring business in the insurance industry was reviewed. Stratified sampling and judgmental methods were used to target managers of all life assurance companies. The researcher administered questionnaires. In addition, interviews were conducted in collecting data from respondents. The data collected was analyzed using SPSS Package. The results obtained indicated that the majority of insurers were experiencing low premium growth on new business. The research concluded that there is need to look into digital distribution channels for companies to meet their new business targets. It was also concluded that there is need for claims automation to speed up turnaround times. The research also indicated that majority of the insurers were not aware of the big data utilization strategies to promote recurring business growth used in the industry. The study recommends that insurance companies use cloud computing services, in order to protect and manage their digital data in the new normal. The study also recommends that companies increase their knowledge on business intelligence and also chose appropriated distribution channels during this pandemic for their premium income to remain sustainable.

Research paper thumbnail of Sustainability of traditional life assurers operating models against tech-driven insurers.

Sustainability of traditional life assurers operating models against tech-driven insurers. Writte... more Sustainability of traditional life assurers operating models against tech-driven insurers. Written By Mutovo Walter Taurai (Ph.D. Candidate) Traditionally, the life insurance industry sustainability was dominated by manual onboarding processes and its distribution was solely characterized by person-to-person marketing. This research seeks to investigate the Sustainability of traditional life assurers operating models against tech-driven insurers. Literature on the technology theories, big data utilization, new business processes and recurring business in the insurance industry was reviewed. Stratified sampling and judgmental methods were used to target managers of all life assurance companies. The researcher administered questionnaires. In addition, interviews were conducted in collecting data from respondents. The data collected was analyzed using SPSS Package. The results obtained indicated that the majority of insurers were experiencing low premium growth on new business. The research concluded that there is need to look into digital distribution channels for companies to meet their new business targets. It was also concluded that there is need for claims automation to speed up turnaround times. The research also indicated that majority of the insurers were not aware of the big data utilization strategies to promote recurring business growth used in the industry. The study recommends that insurance companies use cloud computing services, in order to protect and manage their digital data in the new normal. The study also recommends that companies increase their knowledge on business intelligence and also chose appropriated distribution channels during this pandemic for their premium income to remain sustainable.

Research paper thumbnail of CUSTOMER RETENTION STRATEGIES IN MANAGING CUSTOMER ATTRITION. BY MUTOVO TAURAI WALTER R145967W

Mutovo Walter, 2018

Traditionally, terms such as “customer is king, customer is always right” have been used, as cont... more Traditionally, terms such as “customer is king, customer is always right” have been used, as continuous reminders to employees to exercise the duty of care in serving clients. This research seeks to investigate the effectiveness of customer retention strategies in managing customer attrition. Literature on the determinants of customer attrition, customer retention strategies and service recovery strategies used in the insurance industry was reviewed. Census and judgmental methods were used to target customer services managers of all life assurance companies. The researcher administered questionnaires. In addition, interviews were conducted in collecting data from respondents. The data collected was presented using tables, pie charts and bar graphs. The results obtained indicated that the majority of insurers were aware of customer attrition and its determinants. The research also indicated that majority of the insurers were not aware of the current customer retention strategies used in the industry. The study recommends that insurance companies use loyalty programs such as gifts policies and frequent flier programs that reward customers for repeat purchases. The study also recommends that companies use emails, text messages to thank clients for doing business with them, remind them to pay outstanding premiums, and create online portals that facilitate submission of queries and claims

Research paper thumbnail of Sustainability of traditional life assurers operating models against tech-driven insurers. Written By Mutovo Walter Taurai (Ph.D. Candidate)

Mutovo Walter, 2022

Traditionally, the life insurance industry sustainability was dominated by manual onboarding proc... more Traditionally, the life insurance industry sustainability was dominated by manual onboarding processes and its distribution was solely characterized by person-to-person marketing. This research seeks to investigate the Sustainability of traditional life assurers operating models against tech-driven insurers. Literature on the technology theories, big data utilization, new business processes and recurring business in the insurance industry was reviewed. Stratified sampling and judgmental methods were used to target managers of all life assurance companies. The researcher administered questionnaires. In addition, interviews were conducted in collecting data from respondents. The data collected was analyzed using SPSS Package. The results obtained indicated that the majority of insurers were experiencing low premium growth on new business. The research concluded that there is need to look into digital distribution channels for companies to meet their new business targets. It was also concluded that there is need for claims automation to speed up turnaround times. The research also indicated that majority of the insurers were not aware of the big data utilization strategies to promote recurring business growth used in the industry. The study recommends that insurance companies use cloud computing services, in order to protect and manage their digital data in the new normal. The study also recommends that companies increase their knowledge on business intelligence and also chose appropriated distribution channels during this pandemic for their premium income to remain sustainable.