Your Call Center Outsourcing Customer Experience Experts (original) (raw)
A Leading Provider of Multichannel Customer Engagement Contact Center Solutions.
Interaction
We understand every customer contact is an opportunity to build loyalty with your brand. We’ve founded our business on this connection to provide the optimum customer experience.
Intelligence
We always measure what we do and do more with real big-data business intelligence solutions, to measure, manage and understand the information that drives your business.
Analytics
Helping small and medium-sized businesses and Fortune 500 companies alike make busines-critical decisions with advanced speech analytics and real-time interaction reporting.
Flexible, innovative and intelligent customer experience management to meet your business needs and exceed your customer's expectations.
Solutions
OptimumCX is a US-based Intelligent Contact Center with more than 20 years of success in business outsourcing, serving a wide range of industries including Telecommunications, Home Services, Security, Insurance, Legal, Travel/Automotive, Healthcare, Education, Retail, Utilities and Energy, Finance and more.
Our mission is to ensure every customer interaction enhances your brand and creates memorable experiences that build loyalty. Our value separator is our approach to reviewing and analyzing customer interactions and converting data into actionable business insights.
The OptimumCX Difference
With our extensive expertise in customer experience analysis, comprehensive contact center services, and trusted advisor relationships with clients, we perform as your brand ambassador and true extension of your organization.
Value & Results
Today’s economy demands that contact centers deliver the best customer experience – at the most attractive cost.
Agility & Scalability
Our solutions continuously evolve to meet the changing demands of our clients and their customers.
Customized Collaboration
When clients require a high level of expertise, OptimumCX delivers with quality programs and true partnerships to ensure transparent interaction and honest feedback.
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Daily Customer connections
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Above Average CSAT Scores
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Customer Contacts Recorded
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ASA in 30 seconds or less
What Makes Us Different?
To put it simply, we are serious about service.
For us, customer experience is not an afterthought – it is our guiding principle. We keep your business and brand at the forefront of everything we do. If you have been in the contact center business you know that there are hundreds of companies who say they are the “best” but in truth they turn out to just be average at best or worse. We are different from the pack. It’s the difference in our size, people, principles, process and technology that make us an optimal choice.
We understand that brands need more than just a standard experience.
Having once been a start-up company ourselves, we understand that brands need more than just a standard experience. In the world of outsourcing solutions, one size does not fit all. Companies need a contact center that is the “right fit” for their organizational style, strategy, budget and brand. Creating the best customer experience begins with evaluating if our solutions are the most effective option for a prospective partner. By conducting thorough discovery before any contract is signed or project is started, we first make sure that we are the right fit Customer Experience Center for your company. Our evaluation methods, research and partner selection process brings through a select group of companies to focus on and dedicate our talent and resources too. Our goal has never been to be the biggest contact center or have the most amount of “seats” around the globe, there are plenty of call center providers who want to corner that market. Our goal has simply been to offer the best customer experience on every connection we make and to do that we have to be dedicated, committed and focused on you.
Our process includes utilizing business intelligence and speech analytics.
We utilize some of the most advanced contact center technology platforms in the industry to provide the foundation required for our highly personalized integration approach. This allows clients to make business critical-decisions based on intelligent data and crucial customer feedback. The results – from new product offerings to enhanced services – ignite year-over-year customer growth and enhanced brand awareness.
We believe in – and practice – complete transparency.
Our value separators are shown through our data analytics and voice of the customer efforts. Much more than a contact center that merely answers calls, we’re a truly data-driven organization that provides actionable insights into customer behavior. OptimumCX is an intelligent customer experience service center providing a full-range of multi channel solutions including: customer relationship management; sales and support services; account management; customer care, retention, product support, repair and helpdesk and more.
About OptimumCX
Working as a seamless extension of your organization, we deliver exceptional value and service. Our years of experience providing multichannel (phone/email/chat/social media) customer engagement has resulted in a proven track record of supporting clients in high-touch, customer-centric industries.
Contact Us
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OptimumCX Resources
Why Customer Experience Matters
There’s a sound business case for the importance of customer experience in today’s business environment. Here are the top five reasons why, yes, CX IS worth the hype.
[Learn More](pdf/Why Customer Experience Matters%5FOCX Resource.pdf)
Top 5 Customer Experience KPI’s
Understanding of the health of your business requires understanding KPI’s. By monitoring the right ones, you can quickly determine the quality – and movement – of your customer experience.
[Learn More](pdf/Customer Experience KPIs%5FOCX Resource.pdf)
