Support options (original) (raw)
We have you covered
Whatever the issue may be, from wondering how to best use NServiceBus in development to troubleshooting problems in production, we have support options that provide you with the best available expertise, fast.
Even if you're not using NServiceBus, we still have you covered.
Non-critical support
For non-critical problems and questions related to either production or development.
Response within 1 business day (Premium or Ultimate licenses and Gold or Platinum support plans) or up to 2 business days (Basic or Professional licenses and trial evaluations).
PAID critical support
Strictly for production emergencies only.
Response in 1 hour (Platinum support plan) or 5 hours (Gold support plan).
Support plans
Particular Software experts are available worldwide to assist you, via email or web call. See our support plans below for more information.
| Gold | Platinum | |
|---|---|---|
| Number of critical incidents | Unlimited | Unlimited |
| Critical support response time | 5 hours | 1 hour |
| Non-critical support response time | 1 business day | 1 business day |
| Extended support coverage | First year | First 2 years |
| Monthly price (paid annually) | /month | /month |