Madeleine E . Pullman | Portland State University (original) (raw)

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Papers by Madeleine E . Pullman

Routledge eBooks, Mar 28, 2021

Journal of Operations Management, Mar 1, 1996

... 14 (1996) 4153 JOURNAL OF OPERATIONS MANAGEMENT Discipline note POM research productivity in ... more ... 14 (1996) 4153 JOURNAL OF OPERATIONS MANAGEMENT Discipline note POM research productivity in US business schools Scott T. Young *, Brad C. Baird ... Diptendu 83 97 2.83 16.08 Mosier, Charles T. 83 70 2.83 19.93 Young, Scott T. 90 106 2.75 14.72 Leong, G. Keong ...

Cornell Hotel and Restaurant Administration Quarterly, May 1, 2007

Traditional guest feedback methods such as surveys or mystery shopping are not ideal for collecti... more Traditional guest feedback methods such as surveys or mystery shopping are not ideal for collecting information about customers' reactions to a hotel's physical design. Because design is a visual medium, survey questions may not capture the whole of a guest's reaction to the design. By the same token, the reaction of mystery shoppers to design is not necessarily representative of all guests. Instead, a photography-based approach allows guests to show managers and researchers what they consider to be the hotel's design highlights and failures. A pilot study indicated that guests took notice of design elements that signified that the hotel was being considerate of their needs, as well as providing a functional, high-quality environment.

International Journal of Service Industry Management, May 1, 1999

This paper develops an optimal service design model by combining a conjoint analysis‐based optima... more This paper develops an optimal service design model by combining a conjoint analysis‐based optimal product design model from marketing with capacity and demand management strategies from operations management to determine a profit maximizing service facility. It extends optimal product design models to services by specifically modeling the interactive relationship between potential attractiveness of a service, capacity and waiting times. Additionally it extends current capacity‐demand operations models by modeling the impacts of different capacity/demand matching strategies in a competitive market. Combining these two perspectives provides a more direct link between customer perceptions of various service attributes, including waiting time and profitability. An example is shown where the model is applied to an existing ski resort. Data are incorporated from resort management, existing customers, potential customers and industry experts to determine the profit maximizing mix of capacity and demand management strategies for an actual ski resort. The results show that important insights about profit maximization are gained from a model that captures the effects of capacity and demand management strategies.

Journal of Wine Research, Mar 1, 2010

... Maloni b &amp; Jesse Dillard c pages 35-56. ... Cost Management , March/April: 40–45.... more ... Maloni b &amp; Jesse Dillard c pages 35-56. ... Cost Management , March/April: 40–45. View all references). There has been limited research, however, that expands the NRBV to social sustainability practices (Dillard et al., forthcoming16. Dillard, J., Dujon, V. and King, M. forthcoming. ...

International Journal of Hospitality Management, Mar 1, 2010

... Internationalizing Educational Curriculum ... For the truly ambitious schools, internationali... more ... Internationalizing Educational Curriculum ... For the truly ambitious schools, internationalization goes further in depth with electives such as Page 2. ... In conclusion, we see that there are many avenues available for international-izing business programs. ...

This book covers many approaches for integrating sustainability into the full supply chain from t... more This book covers many approaches for integrating sustainability into the full supply chain from the design of products and services though to the take-back of recyclable content. The book provides guidelines and tools for analyzing the current or proposed supply chain and concepts for improving the sustainability dimensions of the system. Today's supply chain managers are mandated with the charge to improve the sustainability of their supply chain from various stakeholders. Because of this mandate, managers must implement various improvements and redesigns, measure and monitor those changes, and assist in reporting the process and outcomes to stakeholders. This book intends to support those activities by providing methodologies and case examples.

Decision Sciences Journal of Innovative Education, Apr 1, 2016

Food Supply Chain Management, 2021