Rusda Irawati | Politeknik Negeri Batam (original) (raw)

Papers by Rusda Irawati

Proceedings of the 4th International Conference on Applied Economics and Social Science, ICAESS 2022, 5 October 2022, Batam, Riau Islands, Indonesia, 2023

This study aims to examine the effect of user technical skills, training and education programs, ... more This study aims to examine the effect of user technical skills, training and education programs, user involvement, and top management support on the performance of accounting information systems. The research population is the SAP application users in the office staff at the PEM Plant in one of the manufacturing companies in Batam City. The total respondents in this study were 39 respondents. This study uses a quantitative approach. The method of collecting data is through surveys by distributing questionnaires through google form. Before conducting the research, a pilot test was conducted which was distributed to 30 students who were already working. The result of the research is that the user's technical ability has a positive effect on the performance of the AIS. While training and education programs, user involvement, and top management support have no effect on the performance of the AIS.

BISMA (Bisnis dan Manajemen)

Much innovation research focused on the manufacturing sector. Hence, this study aims to fill this... more Much innovation research focused on the manufacturing sector. Hence, this study aims to fill this gap by focusing on exploring innovation in the tourism and hospitality sector. The study method is a systematic literature review of 40 papers related to the topic. The findings show that hospitality and tourism innovation research has been conducted in different countries and continents, mainly in Europe. The research methods used are mostly quantitative and qualitative. Research respondents are mostly from the supply-side (hotel managers or tourism destination managers). Selected articles have been classified and analysed into three review categories: innovation at the company, regional, and innovation typology in general or macro levels. This study implies radical innovation, network collaborative innovation, service innovation, innovation linked with human resources, hospitality innovation, and technological innovation.

This study aims examine the differences of job satisfaction between contract worker and permanent... more This study aims examine the differences of job satisfaction between contract worker and permanent worker at PT TPCO Pan Asia, Batam. There are several variables that can affect job satisfaction, such as the satisfaction with the job, the work environment, leadership and company policies. 195 respondents consisting 41 contract worker and 154 permanent worker, were chosen using purposive sampling method. This data is analyzed using the Mann Whitney test. Results of analyzes generally show that there was no difference in job satisfaction of employees based on agreements between contract worker and permanent worker. As for specifically, differences based on variables that affect job satisfaction showed no difference to the work, the work environment and leadership between contract worker and permanent worker. While the difference of the job satisfaction about company policies showed significant difference. That is difference job satisfaction between contracts worker and permanent worker...

Among many research conducted related to customer satisfaction, this research aims to analyzed&nb... more Among many research conducted related to customer satisfaction, this research aims to analyzed the customer satisfaction related to implementation service marketing mix in privat elementary school Kartini 1 Batam. A questionnaire given to 264 student parents and who returned are 147 a questionnaire. Overall average customer satisfaction SD Kartini 1 is very high, with the score according to criteria 81-100. Variable with very high satisfaction index is product/service (0.88), promotion (0.87), distribution (0.83), process (0.84) and personnel (0.84). The rest is variable satisfaction high index with score 61-80, are physical evidence (0.76) and price (0.78

The purposes of this research were to design a Standard Operating Procedure (SOP) for the purchas... more The purposes of this research were to design a Standard Operating Procedure (SOP) for the purchase of raw materials, production processes, and packaging of products in PT. KSM Catering & Bakery Batam. Data collected use documentation and interview method to collect information. The data analysis done by using the Miles & Huberman method. Results from this research that the draft Standard Operating Procedure (SOP) for the purchase of raw materials, production processes menu and packaging products

The purposes of this research is to know the discipline and culture organization work on performa... more The purposes of this research is to know the discipline and culture organization work on performance operator production in PT XXX. The technique of collecting data using questionnaires, observations and interviews. The total sample of 96 respondents to the department Glass Sensor as the research population. The analytical method used was multiple regression. The results showed that the influence of labor discipline on the performance of the operator, the influence of organizational culture on the performance of the operator, and the influence of labor discipline and organizational cultures together on the performance of the operato

This research was held in Sekupang Internasional Ferry Terminal (SFT) as a public seaport for the... more This research was held in Sekupang Internasional Ferry Terminal (SFT) as a public seaport for the internasional crossroad from Batam-Indonesia to the Front Harbour of Singapore. The purpose of this research are: to know about SFT’s factors of strength, weakness, opportunity and threat, to know and analyze about SFT’s competitives profile. The research used quantitative and desciptive method. It’s used to measure internal and external factor and the SFT’s competitive profile. Furthermore composing IE matrix to know the position of the company. The result of this reseach showed that, the main strenght of SFT are physical resources. The main weaknesses of the SFT are location of the port far from city centre and low of market share. Main opportunities for the companies are distance travelled closer to port of Singapore. The greatest threat are there is a special port that serves the public passenger and a rise in seaport taxes also one should be ...

Abstrak Penelitian ini bertujuan menguji persepsi karyawan Bagian Akuntansi di Batam terkait deng... more Abstrak Penelitian ini bertujuan menguji persepsi karyawan Bagian Akuntansi di Batam terkait dengan pengaruh faktor individual, situasional dan organisasional terhadap niat untuk melakukan whistle-blowing internal dan eksternal. Teknik pengumpulan data yang digunakan adalah Purposive sampling. Metode yang digunakan untuk mendapatkan data penelitian adalah melalui survei dengan kuesioner. Kuesioner disebarkan kepada Mahasiswa kelas karyawan Program Studi Akuntansi dan Program Studi Akuntansi Manajerial, Politeknik Negeri Batam yang bekerja pada Bagian Akuntansi. Kuesioner yang sudah terkumpul dianalisis menggunakan PLS-SEM. Hasil penelitian ini menunjukkan bahwa faktor yang mempengaruhi niat karyawan Bagian Akuntansi untuk melakukan whistle-blowing internal adalah sikap terhadap whistle-blowing, kontrol perilaku persepsian dan komitmen organisasi. Sedangkan faktor yang mempengaruhi niat karyawan Bagian Akuntansi untuk melakukan whistle-blowing eksternal adalah norma subjektif. Kata k...

Performance measurement of airport BP Batam as the only airport in Batam, comprehensively and con... more Performance measurement of airport BP Batam as the only airport in Batam, comprehensively and continuously need to continue to do so that the parties can know the condition of the Airport management achievement of its performance, evaluate and subsequently a chance to take a strategic decision as well as operational in order to create improved service and performance improvements in the future.The purpose and objective of this research are: (1) To know the influence of the quality of the service for customers satisfaction at the airport Hang Nadim Batam, (2) to know the levels of customers satisfaction at the airport Hang Nadim Batam. From the results of data processing using regression analysis , get the conclusion that, the biggest impact on customer satisfaction is derived from dimension Reliability, Assurance, Tangible, Emphaty and Responsiveness. The influence of service quality on customer satisfaction was at 48 %, and other factors beyond the quality of the service, an influe...

This research aims (1) to know the influence of supply chain integration to the smoothness of pro... more This research aims (1) to know the influence of supply chain integration to the smoothness of production process of manufacturing company in Batam, (2) to know the influence of just in time method toward the smoothness of production process in Batam, (3) to know the influence of supply chain integration and just in time to smooth manufacturing process of manufacturing company in Batam. Samples were taken as many as 100 manufacturing companies engaged in various assembly fields such as electronics, textiles, pipes, printers, softlense, construction and others. The sampling technique used is purposive random sampling and using questionnaire as data collection method. Technique Analysis of data used is multiple linear regression. The results showed that there is a positive influence between the variables of Supply Chain Integration (X1) partially to the smoothness of production process at the manufacturing company in Batam, there is a positive influence between the variables of the met...

Proceedings of the 4th International Conference on Applied Economics and Social Science, ICAESS 2022, 5 October 2022, Batam, Riau Islands, Indonesia, 2023

BISMA (Bisnis dan Manajemen)