NJM Insurance Reviews (original) (raw)
Key Points:
- NJM Insurance is a solid choice for regionally-based insurance coverage and serves drivers in New Jersey, Connecticut, Pennsylvania, Maryland, and Ohio.
- NJM offers the standard roster of liability and comprehensive coverage options with a wide range of discounts to suit different drivers.
- Compare quotes from NJM Insurance against quotes from State Farm and Geico to ensure you get the coverage you need.
If you’re considering an auto insurance policy from NJM Insurance, this article offers a glimpse into the East Coast-based insurer. We will discuss coverage options, discount opportunities, NJM Insurance reviews, and more.
You can use our findings to compare NJM to the best car insurance companies and decide if an NJM auto insurance policy is the right choice for your vehicle and budget.
NJM Insurance At A Glance
Below, we cover some of the benefits and drawbacks of working with NJM Insurance in New Jersey.
Pros And Cons Of NJM Insurance
Pros
- Affordable rates for New Jersey drivers
- Wide selection of discounts
- Unique coverage add-ons
Cons
- Only available in five states
- Mixed industry reputation
NJM Insurance Rating
We reviewed dozens of insurance companies across the country, focusing on coverage options, costs, and customer feedback. While NJM Insurance doesn’t rank at the top of our reviewed providers, the company scored well in our coverage category because it offers essential coverage with a nice selection of benefits. However, since NJM is only available in five states, you’ll notice it took a hit in our availability category.
See NJM Insurance’s scores in all of our review categories below:
| Rating Factor | Rating (Out of 5.0) |
|---|---|
| Cost | 4.3 |
| Coverage | 4.6 |
| Reliability | 4.2 |
| Availability | 3.7 |
| Service | 4.1 |
| Technology | 3.6 |
| Overall Rating | 4.2 |
*Ratings are determined by our editorial review team. Learn more about our scoring methodology below.
About NJM Insurance Company
State availability: five states
Founded in: 1913
Coverage policies: vehicle, property, business, umbrella
NJM, or the New Jersey Manufacturers Insurance Company, was established in 1913 and is currently headquartered in West Trenton, Ewing Township, New Jersey. Previously, it only provided auto insurance exclusively to its members, but in 2018 it became available to the public. NJM Insurance is known for its competitive rates and good customer service.
Unfortunately, this insurance company is mainly available in New Jersey, Connecticut, and Pennsylvania. In addition to personal auto insurance and commercial auto insurance, the company also offers homeowners insurance, business insurance, umbrella insurance, and a few additional coverage options for Maryland and Ohio residents.
Customers of NJM Insurance stay loyal because of the company’s strong financial standing and local agents. Customer service agents are familiar with the area and surrounding community and can create a personalized experience.
NJM Auto Insurance Coverage
NJM offers standard insurance coverage for personal vehicles, which includes:
| Type of Coverage | Description |
|---|---|
| Liability | Bodily injury liability (BI) insurance pays the medical expenses for other drivers and their passengers after an accident where you’re at fault. Property damage liability (PD) insurance covers the damages to other drivers’ vehicles after an accident where you’re at fault. |
| Collision | Collision insurance pays for damages to your vehicle from a collision with another vehicle or a road hazard. |
| Comprehensive | Comprehensive insurance pays for damages to your vehicle from animals or natural disasters. It also covers theft and vandalism. |
| Medical payments coverage (MedPay) | MedPay covers medical bills for you and your passengers after an accident. |
| Personal injury protection (PIP) | PIP also covers medical bills for you and your passengers after an accident. Additionally, PIP can cover lost wages. |
| Underinsured/uninsured motorist coverage (UM/UIM) | Uninsured/underinsured motorist coverage covers your property damages (UMPD/UIMPD) and bodily injuries (UMBI/UIMBI) for you and your passengers when you’re in an accident with a driver who is underinsured or doesn’t have any insurance. |
The company’s website, NJM.com, also offers add-ons including:
- Roadside assistance
- Rideshare insurance
- Guaranteed asset protection, also known as GAP insurance
- Transportation expense reimbursement
NJM also insures specialty vehicles like boats, motorcycles, and classic cars. It also provides insurance coverage for businesses, homes, apartments, and condos. Businesses can get workers’ compensation coverage if they are located in Connecticut, Delaware, Maryland, New Jersey, New York, or Pennsylvania.
NJM Auto Insurance Cost
NJM, like many insurance companies, doesn’t disclose rate information on its website. This is because rates vary by numerous factors, and it’s difficult to determine what your rates may be without additional information about your vehicle and driving history.
However, quotes we received from dozens of insurance companies across the country show that drivers pay an average of $1,968 per year and $164 per month for full-coverage car insurance. Below, you can see the average full-coverage rates for the states in which drivers can purchase NJM Insurance:
Many personal factors affect the cost of your car insurance premium. Details like your gender, age, ZIP code, credit score, driving record, and the type of car you drive can make your rates go up or down. Make sure to speak to a local agent about your specific circumstances and how they’ll affect your rates. Here are national averages from top providers for different driver profiles to help you get an idea of how your own rates may vary:
NJM Insurance Discounts
You can save more if you qualify for one of NJM’s discounts below:
- Holding multiple policies like homeowner’s or renter’s insurance
- Protecting multiple vehicles on an auto policy
- Paying your premium in full
- Having safety features installed in your car
- Getting good grades
- Completing a defensive driving course (CT, MD, NJ, and PA only)
You can also enroll in NJM SafeDrive. This program uses a mobile app to track data about your driving habits, including your speed, acceleration, cornering, braking, and distracted driving. You can become eligible for a discount if you consistently drive safely.
NJM Insurance Reviews
NJM Insurance has an overall positive reputation when it comes to customer satisfaction. Reviews suggest that the company has the trust of its policyholders and responds to auto claims with care and attention. The J.D. Power 2023 U.S. Auto Insurance Study℠ named NJM auto insurance fourth in the Mid-Atlantic region with a score of 834 out of a potential 1,000 points.
NJM is not accredited by the Better Business Bureau (BBB) and it has an overall C- rating.
Positive NJM Insurance Reviews
NJM Insurance reviews say the company processes insurance claims fast and efficiently. Many also mention claims approvals being fair and accurate. Positive NJM Insurance reviews also compliment the company’s knowledgeable and transparent staff.
Here are some examples of positive NJM insurance reviews from customers:
“Best choice I ever made. I never had a problem as long as I paid on time. Or even if I couldn’t, I would just let them know. I get money back for just being a customer and more. These company policies are A1… I will always recommend them to everyone I know in New Jersey and Pennsylvania. Amazing company!”
–Kai W. via Yelp
“The service I received was quick and personal. The woman on the phone waited with me while she sent me the PDF of the policy, allowed me to print and sign it, and then take and send a picture back to her to expedite the bureaucratic process. So far, with service like this, I have high hopes for my relationship with NJM.”
–Chris Y. via Yelp
Negative NJM Insurance Reviews
Not all NJM reviews are positive. A few customers expressed frustration with NJM rates on the company’s BBB page. One person wrote:
“Been with the company for 20+ years, and everything about that relationship meant nothing once 2018 came and they started using credit scores to determine premiums. Increases are now through the roof. I am shocked a company with the reputation they had for so long would do such a thing.”
–Ed via BBB
NJM Insurance Apps and Technology
NJM’s SafeDrive mobile app is available on both Google Play and Apple’s App Store. Unfortunately, however, it has incredibly low reviews from customers with a 1.8 star rating out of 5.0 on the App Store and 2.7 out of 5.0 stars on Google Play.
As mentioned above, the SafeDrive app tracks driving behavior to offer insurance premium discounts. Unfortunately, several users have complained that the app malfunctions, excessively drains the phone battery, and reports that customers are driving when in-fact they are not.
NJM Auto Insurance: Our Take
NJM Insurance is a decent option for affordable car insurance coverage, but only if you live in its limited service area.
In NJM insurance reviews, customers praise the company’s wide selection of coverage options. NJM also offers a good amount of insurance discounts to save you money and is backed by a strong financial foundation, as shown by its Superior A+ rating on AM Best.
If you are looking for a no-hassle insurance claims process and you live in select East Coast states, you could benefit from NJM’s low insurance rates.
Our Recommendations For Car Insurance
You could get even better rates when you shop around for car insurance. You can compare coverage options, monthly premiums, and companies’ reputations for customer service.
We made this process easier for you by reviewing some of the best car insurance companies in the nation. Keep reading to check out our choices.
Geico: Best For Basic Coverage
We give Geico auto insurance an overall rating of 4.5 out of 5.0. It provides great discounts for students and members of the military. Because Geico earned an A++ rating from AM Best, customers can feel protected by the company’s better-than-average financial standing.
This insurance carrier is available in all 50 states, and it’s known for its great customer service. Geico offers liability insurance, as well as medical payments, uninsured motorist coverage, and comprehensive coverage.
To learn more, read our full Geico auto insurance review.
State Farm: Best Overall Provider
State Farm earned a 4.7 out of 5.0 rating in our review and earned our nod for the Best Overall Provider for most drivers nationwide. State Farm is a great choice for student drivers or parents with teen drivers. The company’s Drive Safe & Save™ program encourages drivers to improve their skills while potentially earning a discount on rates.
State Farm has service areas in 48 states. It offers discounts for bundling multiple policies or having more than one vehicle on your auto insurance policy. You can obtain standard protection for bodily injury and liability coverage, collision, comprehensive, medical payments, personal injury protection, and uninsured motorist coverage. State Farm also offers rideshare coverage and roadside assistance.
To learn more, read our full State Farm insurance review.
NJM Auto Insurance: FAQ
You’ll find answers to frequently asked questions about NJM insurance below.
Is NJM insurance cheap?
NJM auto insurance has some of the lowest insurance rates in the states the company serves. We found that a single male could get an annual car insurance premium of around $1,272.
Who has the cheapest car insurance in New Jersey?
Geico offers the most affordable full-coverage car insurance in New Jersey at 1,523peryearor1,523 per year or 1,523peryearor127 monthly. Read more about the most affordable providers in the state in our review of cheap New Jersey providers.
Can anyone get NJ Manufacturers Insurance?
Yes, most anyone who lives in New Jersey, Connecticut, or Pennsylvania can get auto insurance from NJM. Your car must be registered to the state you live in.
Does NJM auto insurance cover rental cars?
You are eligible for rental car coverage if you have collision coverage and other-than-collision coverage, also known as comprehensive car insurance.
How We Rated NJM Insurance
Our review team extensively researches auto insurance providers to deliver informed and unbiased assessments of leading companies. We evaluate several key rating factors that are important to consumers to determine which providers are the best in the industry:
- Reliability: It’s important that an auto insurer is able to meet its claims obligations. Companies with a strong financial strength rating from AM Best score best in this category. Established insurers with a long history of reliable service also receive positive marks.
- Availability: Insurance companies that offer wider availability to consumers in terms of state availability and few eligibility requirements are more likely to meet consumer needs.
- Coverage: To determine our coverage score, we look at the number of coverage options available as well as coverage limits and deductible options. Our ratings also take into account additional services and benefits like roadside assistance.
- Pricing: Cost can be difficult to compare between insurers because so many factors impact annual premiums. The cheapest insurer for one driver may not be the cheapest for another. To determine our cost score, we look at insurance rate estimates generated by Quadrant Information Services, discount opportunities, and consumer reports.
- Service: We comb through customer reviews on sites like the Better Business Bureau (BBB) to learn about customer experiences. Insurers with a low volume of complaints score well in this area. We also consider the claims process, giving higher ratings to car insurance providers that offer a smooth experience.
- Technology: Providers with an online quote tool, easy-to-use claims app and a usage-based insurance app score best in this category.
*Data accurate at time of publication.