Privacy Policy - Rest Less (original) (raw)

Privacy Notice

Version 2.0.2 – 20 Feb 2024

Here at restless.co.uk, we care about doing what’s right for our users and value that you choose to spend your time on our website. We recognise that by using our site you place a great deal of trust in us by giving us access to elements of your personal data and we work hard to make sure that we meet the high expectations you have of us in this regard.

This Privacy Notice tries to be as transparent as possible about the personal information we collect when you use our website and how we handle it. We’ve tried our hardest to minimise legal jargon and avoid excessive amounts of legalese, if we haven’t got it right then please let us know as these documents are here to work for you.

Who are we?

Our website restless.co.uk is owned and operated by Intrepid Owls Ltd (Trading as Rest Less), a company registered in England and Wales with company number 11402887 and registered address at 47 Butt Rd, Colchester, CO3 3BZ. Intrepid Owls Ltd acts as a data controller in respect of the personal information that we process about you. We are registered with the Information Commissioner’s Office (ICO) under registration number ZA461958. You can check our registration on the Data Protection Public Register by visiting the ICO Website.

If you have any questions on what’s in the policy you can email us at [email protected] or write to us at our registered address.

What personal data do we collect?

Information you submit through our websites, app and emails such as:

Account details – When you create a membership account and provide details about your name, title, email address, town, telephone number, mobile number and profile picture.
Orders – When you order a product or service through our websites we will collect. information relevant to the purchase of the product or service and delivery of it to you.
Preferences – when conducting a job search we will store information you provide about the type of opportunities you are interested in and any preferred work locations.
Professional – Curriculum Vitae (CV) data including content or photographs, job title, name of business or organisation, professional credentials, professional contact details.
Pension Enquiry – When submitting a pension enquiry, we will store information you provide about your pension value, defined benefit pension status and location area.
Financial and transactions – payment card details; bank account details; details of orders made and processed; details of payment received/made; details of invoices received/issued.
Video conference recording – files of video; audio; whiteboard; presentations; chat text.
Contracts – details of our contracts with you.
Enquiries and feedback – Data relating to feedback, survey and competition responses, posts and materials uploaded, reviews of events, and details of enquiries submitted.
Interests – based on the check boxes or bookmarks/shortlists you select, both on the websites and the app.
If you use any of the services provided by our partners such as Insurance, we will collect the personal data necessary for the partner to provide you with the service.
Behavioural use of our websites, app and emails – for example which pages you visited and the types of articles you engage with.

Information through your activity on our websites, app and emails – for example:

How you use our websites and app, and the pages and articles you visit. This includes details of your searches on restless.co.uk, the titles of jobs you search, click on or apply to, where those jobs are located, salary interest or experience, the general salary range or experience level of the jobs you view, your activity time on the websites and mobile app, and each page, page views, clicks, taps, session activity etc, free services you signed up to (e.g. our blogs and newsletters), events you attended or expressed interest in, details of free materials you have downloaded from our websites, details of the products and services you have purchased from our websites with their associated purchase prices, and competition or prize draws you have entered.
How you interact with emails you receive from us. This includes actions such as opening an email and clicking on embedded links.
We will analyse information about your computer or mobile device such as the browser type and version, browser plugin-in types and versions, operating system, type of device, MAC address, IP address, time zone settings, login data and the domain name from which you accessed the websites and mobile app.
Information from social networks or online accounts – Information from any accounts that you share with us.
Cookie information – Read our Rest Less Cookie Policy for more info on what cookies are and how we use them.
Embedded content from other providers – Articles on our websites and in our mobile app, may include embedded content (e.g. videos, images, articles, etc.) from other websites. This behaves in the same way as if you had visited the other website who may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. We recommend you read the Privacy Policy for the other websites before viewing embedded content, and set your cookie permissions according to how much information you want to share with those third parties.
Technical Data from the following parties:
- analytics providers such as Google, Clicky, Bing, Infusionsoft based outside the EU;
- advertising networks such as Collective Media, Appnexus and Switch based inside the EU; and
- search information providers such as Google and Bing based inside OR outside the EU.
- For our commercial partners and contacts, identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
We try to avoid processing ‘sensitive’ information, which includes things like your ethnic background, political opinions, religious beliefs, trade union membership details or health and biometric data, and we would prefer it if you didn’t supply us with this data accidentally, such as by uploading a CV to our site that contains this. If that data is needed for a specific role, we would ask that you supply only what is necessary for reasonable adjustments, directly to the recruiter when asked. We treat this information very carefully and ensure it is afforded the protection needed.

How do we use this information?

We will use your personal information for a number of reasons and under a number of lawful bases. The lawful bases that apply to the processing we perform on your information are:

Legitimate Interests – This is when we use personal data for a reason which is believed to be in yours and/or our interests. Importantly it is only used in a way that doesn’t involve overriding your privacy rights.

Consent – This is where you’ve provided us a clear indication of freely given, specific and informed permission to process your information. You’re free to withdraw this consent at any point.

Contract – for example if you are providing personal data for use with services such as insurance, utilities etc.

By using our websites or app, and providing us with information relating to your specific interests, we are able to ascertain what you, personally, want from our websites, and what articles, offers and events we think you may want to see in our websites, app, emails, notifications and other marketing journeys. We will therefore use your personal data to:

Manage your membership account.
Keep your personal information up-to-date – we are obliged to make all reasonable efforts to do this and to ensure that the data we hold about you is accurate. We may use trusted external services to confirm this.
Communicate with you and send you personalised, relevant material such as local job alerts, advice, competitions, surveys, deals and other information related to our services and content via email and any other direct communication channels you have opted in to, such as Push Notifications. You can always unsubscribe from receiving emails by simply clicking the unsubscribe link in the email or by contacting us on [email protected]. Likewise, if you have opted into receiving Push Notifications, you can unsubscribe by changing the settings on your device or by contacting us on [email protected].
Inform the marketing and advertising we display on our websites or include in our emails, push notifications and other marketing materials in order to offer targeted products, deals and services you might be interested in.
Inform adverts you might see from us on third-party websites and/or platforms, such as Facebook and Google Display Network.
Create remarketing audiences and similar audiences to inform our advertising on third-party platforms, such as Facebook and Google Display Network
Create demographic, behavioural and interest-based segmentation and profiling information, in order to help us understand what you might be interested in and for market research. We are always striving to make a better Site and experience for you. Using your personal information in this way helps us to do this.
Track, analyse, monitor and improve the overall services we provide so that your experience is continually enhanced. Obviously, you can turn off any tracking in the settings of your app at any point.
Whilst using the app or websites, and if you allow permission, we will use geo-location to guide you to events, attractions and jobs in the nearby vicinity.
If you register your CV with us, we understand that you are actively soliciting contact from prospective employers and recruiters about potential employment opportunities. Therefore, we will make your personal data available to recruiters, employers and volunteering organisations so that they can contact you about opportunities that they think may be relevant to you. If you would like to have your CV removed from our database, please email [email protected].

With your consent, we will make your personal data available to recruiters, employers and volunteering organisations so that they can contact you about opportunities that they think may be relevant to you. You have the ability to choose how much of your personal data is shared with these recruiters and prospective employers through the setting in your membership account.

With your consent, we will also use your personal data to market and communicate non-recruitment related products and services to you via email and other channels. You can always unsubscribe from receiving these at any point by managing the communications preferences in your account.

Who we share your data with

We will never sell your personal data to a third party and we won’t give your personal information to external companies for their own marketing purposes without your explicit consent.

To make sure our products and services run smoothly we may need to share your information with selected third parties. These include:

Our employees or anyone who works for us when they need it to do their job.
Business partners, suppliers and sub-contractors who are necessary in order to offer the services provided by our websites.
Advertisers and advertising networks that require the data, to select and serve relevant adverts to you and others to make sure their adverts reach their intended audience.
Analytics and search engine providers that assist us in the improvement and optimisation of our websites such as Google Analytics and MixPanel.
Software providers we have contractual agreements with to provide us with communications, database infrastructure and customer support tools that require storage of your data.
Anyone who you give us permission to share it with.
Anyone who we are under a duty to disclose or share your personal data with in order to comply with any legal obligation; or to protect the rights, property, or safety of Intrepid Owls Ltd, our customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will make sure that anyone acting on our behalf only uses your personal information in line with our instructions and that they keep the data safe. We won’t give your personal information to external companies for their own marketing purposes.

Where we store your data

Most of the information you give us is stored on our secure servers within the UK, EU and U.S.A through our main hosting and services providers, Amazon Web Services and Google Cloud.

Some of the information you share with us will be stored by Blueshift (Privacy Policy and Terms), MailChimp (Privacy Policy and Terms), GMass (Privacy Policy and Terms), Hubspot (Privacy Policy and Terms), Mailgun (Privacy Policy and Terms), Formlets (Privacy Policy and Terms), Google Forms (Privacy Policy and Terms), SendGrid (Privacy Policy and Terms), Postcoder (Privacy Policy and Terms), CookieHub (Privacy Policy and Terms), Cloudflare (Privacy Policy and Terms), our email and communication platforms, Survey Monkey (Privacy Policy).

Some of your information may also be shared with our advertising partners, Google Adsense (Privacy Policy and Terms) and AppCast (Privacy Policy and Terms). This is typically limited to demographic, behavioural and device personal data.

If you have purchased services or membership, data relating to your purchase and visits may be stored by Stripe (Privacy Policy and Terms).

If you have attended one of our online events, files relating to the recording (files of video; audio; whiteboard; presentations; chat text) will be stored by Zoom (Privacy Policy and Terms).

Where a supplier who processes your data is outside the UK and the European Economic Area (“EEA”) we always ensure that we have Standard Contractual Clauses in place to ensure that your data is as protected as it can be.

How long we retain your data

The length of time we keep your information will depend on the purpose for which we use it. We will only retain your information for as long as is necessary for those purposes. We will retain your data for as long as you have an account with us. After you close your account, we generally keep personal information for one further year after our last contact with you, unless a statutory retention period applies. In this case, we will retain the information in line with statutory requirements.

Your rights

You have lots of rights with regards to your personal data. After all, it’s your data. Under the legislation you have a right to:

Be informed about our processing of your personal data. That’s why we have this Privacy Notice, so you’re informed about the processing we do
Request access to your personal data and information about how we process it
To have your personal data corrected if it is inaccurate and to have incomplete personal data completed (the “right to rectification”)
In some circumstances, to have your personal data deleted (the “right to be forgotten”)
In some circumstances, to restrict processing of your personal data
In some circumstances, to move, copy or transfer your personal data (“data portability”)
To object to the processing of your personal data. Where Legitimate Interests is the lawful basis, you have the Right to object to the processing, but this is not absolute (except for marketing). If you object to processing, we will always assess whether your Rights override ours as a business and will keep you informed of the outcome.
If any automated decision-making, including profiling, has a legal effect on you, then you have the Right to ask for a human being to intervene and look at the decision.

You can find out more information about your rights at the Information Commissioner’s website: www.ico.org.uk

If you would like to exercise any of these rights in relation to your personal data, please email [email protected].

Keeping your information up to date

We will do our utmost to ensure that your personal information is accurate. In order to assist us with this, please notify us of any changes to the personal information that you have provided to us by updating your details in your account or by emailing [email protected].

How to delete all of your personal information

If you would like to request that all of your personal data be deleted please contact us by emailing [email protected] with the subject “Data deletion request” and we will process the request within 30 days.

How to make a complaint about our use of your data

If you have a complaint, please contact us by emailing [email protected] and we’ll do our best to fix the problem and ensure it doesn’t happen again.

If you’re not happy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can do this via https://ico.org.uk/make-a-complaint/ or by writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Other websites

In order to provide you with further information about specific topics or product of interest, our website provides links to other websites, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we cannot accept any responsibility or liability for their use of your personal data. We therefore strongly suggest you check their own Privacy Policies before providing any personal data.

Further Information

We are required to employ appropriate technical and organisational security measures to protect your personal information from any loss, destruction, damage or unlawful disclosure. However, please remember that no transmission over our websites can ever be guaranteed as 100% secure, but we do our best to ensure the security patches and similar, are regularly updated.

Changes to this notice

We will make changes to this notice if there is a change in the nature of our business or to reflect the latest recommendations and best practice in data protection.

If we make any changes, we will update the Privacy Notice on this page so that you can always see how we use and handle your personal information. If we make a substantive change, we will email you and let you know what the major changes are.

Contact Us

If you have any questions about our Privacy Notice or the personal information we hold about you then please email [email protected]. We’re always happy to hear from you.

Thank you for using restless.co.uk.

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Some important information about Rest Less

When we set out to build Rest Less, we wanted to be a trusted place where you could find helpful information about a wide range of topics and issues affecting the over 50s. As a free to use resource, we try hard to provide the best information we can, but we cannot guarantee we won’t occasionally make mistakes. So please note that you use the information on our site at your own risk, and we cannot accept liability for anything that goes wrong.

All information, guidance or suggestions provided are intended to be general in nature. You should not rely on any of the information on the site in connection with the making of any personal decisions and you should always do your own in-depth research first.

Accuracy of Information – We work hard to make the information provided on Rest Less as accurate as possible when published. We are not perfect however, so can make no guarantees as to the completeness or accuracy of the information on the site. Deals, offers, jobs and prices can change, and providers may decide to alter them after publication.

Links to third-party websites - Where we provide links to content or products and services available on other third-party websites, these are provided purely for your convenience and we cannot be held responsible for any content, or any of the products and services offered on any website that we link to.

We do not offer financial advice – As a journalistic site, Intrepid Owls Ltd (trading as Rest Less) does not provide financial advice and no content or articles on the site should be regarded as financial advice. You should always do your own research before choosing any financial product so that you can be certain it is right for you and your specific circumstances.

Rest Less is an Introducer Appointed Representative (IAR) of Seopa Ltd (FRN: 313860).

How does Rest Less make money – We make money through advertising and commission from affiliate links, which enable us to offer Rest Less as a free service to our users. The content on this page may use affiliate links, which track traffic from our website to a third party provider and enable us to receive a commission or payment from any traffic we refer.

* Affiliate links on this page have an * next to them. We place enormous importance on our editorial independence and the integrity of our content which means that we will never change how we write about something as a result of an affiliate link.

Any prices shown are subject to availability and may go up or down. To see the latest accurate pricing, please visit the provider's website.

When using any of our marketplaces – e.g. jobs, courses, energy comparison etc. We may receive money from third parties who are listed on our marketplaces e.g. an employer paying to advertise a job, or a course or energy provider paying a commission to us.

We hope you find Rest Less a useful resource and we would welcome your feedback at [email protected] on how we can make it even better. For more information on any of the above you can read our fullterms and conditions, privacy policy and cookie policy.

Rest Less is a trading name of Intrepid Owls Ltd, a company registered in England and Wales with registration number 11402887 and registered address at Rest Less, 47 Butt Road, Colchester, Essex, CO3 3BZ, United Kingdom. ICO registration ZA461958. VAT registration 301 5191 51.