Amitav Saha | University of Rajshahi, Bangladesh (original) (raw)

Papers by Amitav Saha

Research paper thumbnail of Knowledge Sharing among Students in Social Media: The Mediating Role of Family and Technology Supports in the Academic Development Nexus in an Emerging Country

Social networking opened up new avenues for learning and knowledge sharing. Due to its document e... more Social networking opened up new avenues for learning and knowledge sharing. Due to its document exchange, virtual communication, and knowledge production capabilities, social media is a helpful tool for learning and teaching. The research embraces multiple goals. First, this study examines Bangladeshi university students' social value, communication and collaboration, trust, and perceived benefits of knowledge sharing through social media in academic advancement. The second goal is to examine how families and technology support mediates those aspects of social media knowledge sharing with student academic development. We used Technology Acceptance Model and Social Exchange Theory as examples of how social media sharing of knowledge impacts academic progress in Bangladeshi university students through family and technological support. PLS-SEM was used using survey data from 737 Bangladeshi students to test the model. Social value, communication and collaboration, trust, and percei...

Research paper thumbnail of A Conceptual Framework for Understanding Customer Satisfaction in Banking Sector: The Mediating Influence of Service Quality and Organizational Oath

American Journal of Trade and Policy

With the economic intensification of a country is on accelerating mode, role of banking industry ... more With the economic intensification of a country is on accelerating mode, role of banking industry is also important in this growth. In a hyper-competitive market all commercial banks in Bangladesh are faced with challenges of retaining the existing and attracting new customers. The aim of the research is to take the opinions of different peoples in Rajshahi city, Bangladesh about the service quality in different commercial banks. Samples of 51 customers who have their bank account with different commercial banks having operations in Rajshahi city are selected on convenience basis. This paper presents an original survey in the banking sector of Rajshahi City, Bangladesh. To achieve the main goal of the research, the authors of the paper developed questionnaire designed for bank clients. After going for long analysis we have found that five factors playing important role in order to make customer happy regarding the banking services. Therefore, customer satisfaction is the key for many...

Research paper thumbnail of The Effects of Internal Marketing on Business Performance with Employee Relationship Quality as a Mediator: A Resource-Based Approach

International Journal of Asian Social Science, 2022

This study aims to identify the impact of internal marketing (IM) on business performance (BP) in... more This study aims to identify the impact of internal marketing (IM) on business performance (BP) in the banking sector in Bangladesh where employee relationship quality (ERQ) as a mediator as well as to determine the importance of each of the internal marketing dimensions in explaining the variation in internal service quality. Convenient sampling is used to choose respondents for this study where an online questionnaire survey was activated to collect data. Using a direct questionnaire survey carried out in the banking sector and the present study obtained 402 useable responses. A conceptual model was validated using the partial least square (PLS) method, a methodology based on structural equation model using the software Smart-PLS version. The study results revealed that internal marketing of banking business is positively correlated with business performance through relationship quality. The findings should not be enthusiastically widespread across the banking sectors in Bangladesh.

Research paper thumbnail of Exploring the Impact of Behavioral Anomalies in Investment Decision of Investors of Capital Market in Bangladesh: A Behavioral Finance Approach

This paper aims to investigate how behavioral anomalies manipulate investors" cogent investm... more This paper aims to investigate how behavioral anomalies manipulate investors" cogent investment decisions into silly decisions and how investors" behavioral anomalies play an imperative role on investment decisions. Regression method was adopted to analyze and interpret investors" behavioral anomalies. The study highlights on how investors" behavioral anomalies (i.e. anchoring, conservatism, endowment, optimism and hindsight) influence investors" investment decisions. To conduct this study, researchers collected primary data from 120 investors under Dhaka Stock Exchange and Chottogram Stock Exchange using structured questionnaire. Conversely, secondary data were collected from different journal articles and books. Basically logistic regression technique was run using SPSS to analyze behavioral anomalies of investors in decision making. The results showed that behavioral anomalies were leading factors to contribute decision making process of investors in Bang...

Research paper thumbnail of Performance Indicators of Banking Sector in Bangladesh: A Comparative Study

The commercial banks like NCBs, PCBs, FCBs & SCBs have been playing a commendable role in achievi... more The commercial banks like NCBs, PCBs, FCBs & SCBs have been playing a commendable role in achieving the economic growth of Bangladesh. Default culture in many of the banks is a chronic problem. The object of the study is to focus the performance indicators of banking activities of Bangladesh through highlighting their profitability, productivity and SWOT mix during the period of 2000-2009. Two hypotheses are tested based on said objectives. This study covers operational information of four NCBs, PCBs, SCBs & FCBs among the 4 NCBs, 26 PCBs, 9 FCBs & 4 SCBs based on secondary data collected from Government & nongovernment publications for a period of 10 years i.e. 2000-2009 as detailed in methodology chapter. The findings of the study reveal the wide fluctuation in interest rates, recovery rates, stuck-up advances, cost of fund, profitability, productivity, earning rates etc. Although the selected banks had the increasing trends in particular dimensions, yet, the average situation det...

Research paper thumbnail of Strategies for refinancing of SMEs in Bangladesh: Problems & constraints

International journal of business and social research, 2011

Over the past decade, there has been a significant change in the world trade regime, too. The WTO... more Over the past decade, there has been a significant change in the world trade regime, too. The WTO techniques agreements limit the use of certain trade measures as quantitative restrictions and subsidies. Such development has also implication for a country's strategy in supporting its domestic industry in including SMEs. WTO agreements cover not only the traditional goods sector but also new sectors like services and intellectual property rights. There is a tendency for considering these newly included sectors as constraints to trade prospects of a poor country like Bangladesh. There are certain other areas where improvements pro­vide genuine incentives to SMEs and contribute to their enhanced competitiveness. Improved infrastructure, better law and order situation, and efficient ports and transportation are likely to impact favorably upon the SMEs sector and such things may be no less important than mere policy supported incentives. However, these provisions have now become real...

Research paper thumbnail of Productivity of BOC Bangladesh Limited through Econometric Model

The main purpose of this study is to measure the productivity of BOC Bangladesh Limited. In this ... more The main purpose of this study is to measure the productivity of BOC Bangladesh Limited. In this regard income statement information during 1991 to 2006 has been analyzed. The growth rates of the elements of income and expenditure have also been calculated. The Cobb-Douglas production function and a general productivity analysis have been introduced in this study. The growth rates of the elements of income and expenses are indicating excellent increasing trends during the study period. From the productivity analysis, it has been found that though the average productivity of BOC Bangladesh Limited is favorable during the period, but it is not highly satisfactory, due to increasing trends of expenditures. The Cobb-Douglas production function of our analysis indicates that the dependent variable like total income of BOC Bangladesh Limited during the study period has significant and positive relationship with the explanatory variables.

Research paper thumbnail of Comparative analysis of foreign direct investment in China Firms from South Korea, Hong Kong, and the United States in Shandong province

Journal of the Asia Pacific Economy, 2003

This article investigates in comparative perspective the behavior and strategies of FDI firms in ... more This article investigates in comparative perspective the behavior and strategies of FDI firms in China from South Korea, the United States, and Hong Kong. We compare the firms’ motivations for FDI, sectoral distribution of FDI and ownership advantages, corporate governance and ownership, and linkage with local Chinese firms. Our study has four major findings. First, on motivations for investment, the Korean FDI firms in China aimed to use China as an export-processing base, whereas the US FDI firms tend to target local Chinese markets. Hong Kong FDI firms tend to be somewhere between the Korean and the American firms, targeting both export and local markets. Second, on the sectoral distribution of FDI and related ownership advantages, the Korean FDI firms focus on labor-intensive sectors over which they have ownership advantages, exploiting cheap labor and raw materials, while ownership advantages of the US and Hong Kong firms tend to lie in capitalintensive sectors. Third, on the governance forms of the FDI firms, the Korean FDI firms show a strong preference for wholly foreign-owned FDI, whereas Hong Kong and American FDI firms show less preference for this type of arrangement. Hong Kong firms show some preference for the contractual joint ventures that enable more flexible arrangements between partner firms. Fourth, on linkage with local firms, Korean FDI firms rely very little on backward linkage with local firms, whereas US and Hong Kong firms show a strong tendency for backward linkage with local firms.

Research paper thumbnail of Environmental Accounting and Reporting for Sustainable Development

India's economic development, 2006

Research paper thumbnail of Measuring the Level of Job Satisfaction of University Academics: a Cross-Sectional Study from Bangladesh

Economic Insights – Trends and Challenges, 2021

This study inspects the job satisfaction level of academic staff at Rajshahi University, Banglade... more This study inspects the job satisfaction level of academic staff at Rajshahi University, Bangladesh. Important factors that have an impact on job satisfaction levels are work itself, pay, promotion opportunities, supervision, and relationship with co-workers. A sample of 120 teachers is selected by convenient sampling from the nine faculties at Rajshahi University. With the support of SPSS, factor analysis, Co-relation, and regression tests are conducted to generate results. Through the statistical analysis, it is found that teachers are more satisfied with work itself, relationship with co-workers, and they are less satisfied with the pay structure, promotion opportunities, and supervision. Thus findings recommend that boosting the work facilities and ensuring the smooth and cooperative relationship with co-workers could be helpful tools in motivating faculty members and subsequently get attached with their work.

Research paper thumbnail of An evaluation of Capital market in Bangladesh through statistical measurement

The Bangladesh Accountant, 2009

Actually monetary policy plays a vital role for the economic development of a country. It acts as... more Actually monetary policy plays a vital role for the economic development of a country. It acts as a key sector in the economy and it encompasses monetary policy, monetary management and financial market management etc. Ensuring effective monetary management, developing efficient and reliable financial market are the prerequisites for achieving the goals of macro-economic stability. The accumulated capital is a visualized tool for economic development through mobilization of un-accumulated resources. The capital market is the major source of finance. But the existing status of the capital market in Bangladesh is hardly in a position to play as the mobilizer of resources for economic development. Therefore, the country’s capital market needs structural change as well as proper regulation, which are likely to improve the confidence of investors and boost the functions of capital market. This paper assesses the operational status of the capital market of Bangladesh based on secondary information during 2000-2005 along with identifying the major influencing factors and problems. By using the factor analysis it has been shown that Turn over of capital market largely depends on five indicators i.e. Market Capitalization, GDP, Issued Capital, Price Index and Amount of Securities during the study period. The share of investment in the capital market to GDP of Bangladesh is very poor as compared to the share of India, Pakistan and Sri Lanka due to some controllable and uncontrollable factors like high risk and uncertainty, political unrest, poor saving due to poverty, irregular declaration of dividend, industrial sickness, trade-union pressure and natural disaster etc. The regulatory bodies with the assistance of Bangladesh Govt. should take special policies in order to improve the capital market, which would contribute tremendously for improving the investment status, and hence develop the economy of Bangladesh.

Research paper thumbnail of Productivity Measurement Models for Sugar Industry  in Bangladesh.pdf

Research paper thumbnail of Performance Indications of ASA A Multidimensional Analysis and their Relationship.pdf

Research paper thumbnail of Performance Evaluation and Competitive Exploration of Selected Credit line in Socio Economic Development of RAKUB.pdf

Research paper thumbnail of Human Resource Accounting Application and Constrations.pdf

Research paper thumbnail of Determinants of Business Growth of BOC Bangladesh Ltd Through Econometric Model

Research paper thumbnail of A Secure E Commerce Modle for Bangladesh Using Various Local Pre Paid and Debit Cards

Research paper thumbnail of An Evaluation of Capital Market in Bangladesh Through Statistical Measurement

Research paper thumbnail of A Conceptual Framework for Understanding Customer Satisfaction in Banking Sector: The Mediating Influence of Service Quality and Organisational Oath

With the economic intensification of a country is on accelerating mode, role of banking industry ... more With the economic intensification of a country is on accelerating mode, role of banking industry is also
important in this growth. In a hyper-competitive market all commercial banks in Bangladesh are faced with challenges of retaining the existing and attracting new customers. The aim of the research is to take the opinions of different peoples in Rajshahi city, Bangladesh about the service quality in different
commercial banks. Samples of 51 customers who have their bank account with different commercial banks having operations in Rajshahi city are selected on convenience basis. This paper presents an original survey in the banking sector of Rajshahi City, Bangladesh. To achieve the main goal of the
research, the authors of the paper developed questionnaire designed for bank clients. After going for long analysis we have found that five factors playing important role in order to make customer happy regarding the banking services. Therefore, customer satisfaction is the key for many banks to stay alive
in competition.

Research paper thumbnail of Performance Indicators of Banking Sector in Bangladesh: A Comparative Study

The commercial banks like NCBs, PCBs, FCBs & SCBs have been playing a commendable role in achievi... more The commercial banks like NCBs, PCBs, FCBs & SCBs have been playing a commendable role in achieving the economic growth of Bangladesh. Default culture in many of the banks is a chronic problem. The object of the study is to focus the performance indicators of banking activities of Bangladesh through highlighting their profitability, productivity and SWOT mix during the period of 2000-2009. Two hypotheses are tested based on said objectives. This study covers operational information of four NCBs, PCBs, SCBs & FCBs among the 4 NCBs, 26 PCBs, 9 FCBs & 4 SCBs based on secondary data collected from Government & nongovernment publications for a period of 10 years i.e. 2000-2009 as detailed in methodology . The findings of the study reveal the wide fluctuation in interest rates, recovery rates, stuck-up advances, cost of fund, profitability, productivity, earning rates etc. Although the selected banks had the increasing trends in particular dimensions, yet, the average situation deteriorated during the study period. Reduction in stuck-up advances, extensive use of working fund, reducing costs, covering the cost of fund, raising earnings, productivity, implementation of recently developed FSRP of the Ministry of Finance, preventing money laundering activity etc. are demanded to maximize the role of commercial banks in economic advancement of Bangladesh. With the recent market economy concept, introduction of modern technology of banking sector, there is severe competition in the world banking environment. This also requires prudent uses of Bank fund through developing strategic plans and policies based on modern information technology and global knowledge.

Research paper thumbnail of Knowledge Sharing among Students in Social Media: The Mediating Role of Family and Technology Supports in the Academic Development Nexus in an Emerging Country

Social networking opened up new avenues for learning and knowledge sharing. Due to its document e... more Social networking opened up new avenues for learning and knowledge sharing. Due to its document exchange, virtual communication, and knowledge production capabilities, social media is a helpful tool for learning and teaching. The research embraces multiple goals. First, this study examines Bangladeshi university students' social value, communication and collaboration, trust, and perceived benefits of knowledge sharing through social media in academic advancement. The second goal is to examine how families and technology support mediates those aspects of social media knowledge sharing with student academic development. We used Technology Acceptance Model and Social Exchange Theory as examples of how social media sharing of knowledge impacts academic progress in Bangladeshi university students through family and technological support. PLS-SEM was used using survey data from 737 Bangladeshi students to test the model. Social value, communication and collaboration, trust, and percei...

Research paper thumbnail of A Conceptual Framework for Understanding Customer Satisfaction in Banking Sector: The Mediating Influence of Service Quality and Organizational Oath

American Journal of Trade and Policy

With the economic intensification of a country is on accelerating mode, role of banking industry ... more With the economic intensification of a country is on accelerating mode, role of banking industry is also important in this growth. In a hyper-competitive market all commercial banks in Bangladesh are faced with challenges of retaining the existing and attracting new customers. The aim of the research is to take the opinions of different peoples in Rajshahi city, Bangladesh about the service quality in different commercial banks. Samples of 51 customers who have their bank account with different commercial banks having operations in Rajshahi city are selected on convenience basis. This paper presents an original survey in the banking sector of Rajshahi City, Bangladesh. To achieve the main goal of the research, the authors of the paper developed questionnaire designed for bank clients. After going for long analysis we have found that five factors playing important role in order to make customer happy regarding the banking services. Therefore, customer satisfaction is the key for many...

Research paper thumbnail of The Effects of Internal Marketing on Business Performance with Employee Relationship Quality as a Mediator: A Resource-Based Approach

International Journal of Asian Social Science, 2022

This study aims to identify the impact of internal marketing (IM) on business performance (BP) in... more This study aims to identify the impact of internal marketing (IM) on business performance (BP) in the banking sector in Bangladesh where employee relationship quality (ERQ) as a mediator as well as to determine the importance of each of the internal marketing dimensions in explaining the variation in internal service quality. Convenient sampling is used to choose respondents for this study where an online questionnaire survey was activated to collect data. Using a direct questionnaire survey carried out in the banking sector and the present study obtained 402 useable responses. A conceptual model was validated using the partial least square (PLS) method, a methodology based on structural equation model using the software Smart-PLS version. The study results revealed that internal marketing of banking business is positively correlated with business performance through relationship quality. The findings should not be enthusiastically widespread across the banking sectors in Bangladesh.

Research paper thumbnail of Exploring the Impact of Behavioral Anomalies in Investment Decision of Investors of Capital Market in Bangladesh: A Behavioral Finance Approach

This paper aims to investigate how behavioral anomalies manipulate investors" cogent investm... more This paper aims to investigate how behavioral anomalies manipulate investors" cogent investment decisions into silly decisions and how investors" behavioral anomalies play an imperative role on investment decisions. Regression method was adopted to analyze and interpret investors" behavioral anomalies. The study highlights on how investors" behavioral anomalies (i.e. anchoring, conservatism, endowment, optimism and hindsight) influence investors" investment decisions. To conduct this study, researchers collected primary data from 120 investors under Dhaka Stock Exchange and Chottogram Stock Exchange using structured questionnaire. Conversely, secondary data were collected from different journal articles and books. Basically logistic regression technique was run using SPSS to analyze behavioral anomalies of investors in decision making. The results showed that behavioral anomalies were leading factors to contribute decision making process of investors in Bang...

Research paper thumbnail of Performance Indicators of Banking Sector in Bangladesh: A Comparative Study

The commercial banks like NCBs, PCBs, FCBs & SCBs have been playing a commendable role in achievi... more The commercial banks like NCBs, PCBs, FCBs & SCBs have been playing a commendable role in achieving the economic growth of Bangladesh. Default culture in many of the banks is a chronic problem. The object of the study is to focus the performance indicators of banking activities of Bangladesh through highlighting their profitability, productivity and SWOT mix during the period of 2000-2009. Two hypotheses are tested based on said objectives. This study covers operational information of four NCBs, PCBs, SCBs & FCBs among the 4 NCBs, 26 PCBs, 9 FCBs & 4 SCBs based on secondary data collected from Government & nongovernment publications for a period of 10 years i.e. 2000-2009 as detailed in methodology chapter. The findings of the study reveal the wide fluctuation in interest rates, recovery rates, stuck-up advances, cost of fund, profitability, productivity, earning rates etc. Although the selected banks had the increasing trends in particular dimensions, yet, the average situation det...

Research paper thumbnail of Strategies for refinancing of SMEs in Bangladesh: Problems & constraints

International journal of business and social research, 2011

Over the past decade, there has been a significant change in the world trade regime, too. The WTO... more Over the past decade, there has been a significant change in the world trade regime, too. The WTO techniques agreements limit the use of certain trade measures as quantitative restrictions and subsidies. Such development has also implication for a country's strategy in supporting its domestic industry in including SMEs. WTO agreements cover not only the traditional goods sector but also new sectors like services and intellectual property rights. There is a tendency for considering these newly included sectors as constraints to trade prospects of a poor country like Bangladesh. There are certain other areas where improvements pro­vide genuine incentives to SMEs and contribute to their enhanced competitiveness. Improved infrastructure, better law and order situation, and efficient ports and transportation are likely to impact favorably upon the SMEs sector and such things may be no less important than mere policy supported incentives. However, these provisions have now become real...

Research paper thumbnail of Productivity of BOC Bangladesh Limited through Econometric Model

The main purpose of this study is to measure the productivity of BOC Bangladesh Limited. In this ... more The main purpose of this study is to measure the productivity of BOC Bangladesh Limited. In this regard income statement information during 1991 to 2006 has been analyzed. The growth rates of the elements of income and expenditure have also been calculated. The Cobb-Douglas production function and a general productivity analysis have been introduced in this study. The growth rates of the elements of income and expenses are indicating excellent increasing trends during the study period. From the productivity analysis, it has been found that though the average productivity of BOC Bangladesh Limited is favorable during the period, but it is not highly satisfactory, due to increasing trends of expenditures. The Cobb-Douglas production function of our analysis indicates that the dependent variable like total income of BOC Bangladesh Limited during the study period has significant and positive relationship with the explanatory variables.

Research paper thumbnail of Comparative analysis of foreign direct investment in China Firms from South Korea, Hong Kong, and the United States in Shandong province

Journal of the Asia Pacific Economy, 2003

This article investigates in comparative perspective the behavior and strategies of FDI firms in ... more This article investigates in comparative perspective the behavior and strategies of FDI firms in China from South Korea, the United States, and Hong Kong. We compare the firms’ motivations for FDI, sectoral distribution of FDI and ownership advantages, corporate governance and ownership, and linkage with local Chinese firms. Our study has four major findings. First, on motivations for investment, the Korean FDI firms in China aimed to use China as an export-processing base, whereas the US FDI firms tend to target local Chinese markets. Hong Kong FDI firms tend to be somewhere between the Korean and the American firms, targeting both export and local markets. Second, on the sectoral distribution of FDI and related ownership advantages, the Korean FDI firms focus on labor-intensive sectors over which they have ownership advantages, exploiting cheap labor and raw materials, while ownership advantages of the US and Hong Kong firms tend to lie in capitalintensive sectors. Third, on the governance forms of the FDI firms, the Korean FDI firms show a strong preference for wholly foreign-owned FDI, whereas Hong Kong and American FDI firms show less preference for this type of arrangement. Hong Kong firms show some preference for the contractual joint ventures that enable more flexible arrangements between partner firms. Fourth, on linkage with local firms, Korean FDI firms rely very little on backward linkage with local firms, whereas US and Hong Kong firms show a strong tendency for backward linkage with local firms.

Research paper thumbnail of Environmental Accounting and Reporting for Sustainable Development

India's economic development, 2006

Research paper thumbnail of Measuring the Level of Job Satisfaction of University Academics: a Cross-Sectional Study from Bangladesh

Economic Insights – Trends and Challenges, 2021

This study inspects the job satisfaction level of academic staff at Rajshahi University, Banglade... more This study inspects the job satisfaction level of academic staff at Rajshahi University, Bangladesh. Important factors that have an impact on job satisfaction levels are work itself, pay, promotion opportunities, supervision, and relationship with co-workers. A sample of 120 teachers is selected by convenient sampling from the nine faculties at Rajshahi University. With the support of SPSS, factor analysis, Co-relation, and regression tests are conducted to generate results. Through the statistical analysis, it is found that teachers are more satisfied with work itself, relationship with co-workers, and they are less satisfied with the pay structure, promotion opportunities, and supervision. Thus findings recommend that boosting the work facilities and ensuring the smooth and cooperative relationship with co-workers could be helpful tools in motivating faculty members and subsequently get attached with their work.

Research paper thumbnail of An evaluation of Capital market in Bangladesh through statistical measurement

The Bangladesh Accountant, 2009

Actually monetary policy plays a vital role for the economic development of a country. It acts as... more Actually monetary policy plays a vital role for the economic development of a country. It acts as a key sector in the economy and it encompasses monetary policy, monetary management and financial market management etc. Ensuring effective monetary management, developing efficient and reliable financial market are the prerequisites for achieving the goals of macro-economic stability. The accumulated capital is a visualized tool for economic development through mobilization of un-accumulated resources. The capital market is the major source of finance. But the existing status of the capital market in Bangladesh is hardly in a position to play as the mobilizer of resources for economic development. Therefore, the country’s capital market needs structural change as well as proper regulation, which are likely to improve the confidence of investors and boost the functions of capital market. This paper assesses the operational status of the capital market of Bangladesh based on secondary information during 2000-2005 along with identifying the major influencing factors and problems. By using the factor analysis it has been shown that Turn over of capital market largely depends on five indicators i.e. Market Capitalization, GDP, Issued Capital, Price Index and Amount of Securities during the study period. The share of investment in the capital market to GDP of Bangladesh is very poor as compared to the share of India, Pakistan and Sri Lanka due to some controllable and uncontrollable factors like high risk and uncertainty, political unrest, poor saving due to poverty, irregular declaration of dividend, industrial sickness, trade-union pressure and natural disaster etc. The regulatory bodies with the assistance of Bangladesh Govt. should take special policies in order to improve the capital market, which would contribute tremendously for improving the investment status, and hence develop the economy of Bangladesh.

Research paper thumbnail of Productivity Measurement Models for Sugar Industry  in Bangladesh.pdf

Research paper thumbnail of Performance Indications of ASA A Multidimensional Analysis and their Relationship.pdf

Research paper thumbnail of Performance Evaluation and Competitive Exploration of Selected Credit line in Socio Economic Development of RAKUB.pdf

Research paper thumbnail of Human Resource Accounting Application and Constrations.pdf

Research paper thumbnail of Determinants of Business Growth of BOC Bangladesh Ltd Through Econometric Model

Research paper thumbnail of A Secure E Commerce Modle for Bangladesh Using Various Local Pre Paid and Debit Cards

Research paper thumbnail of An Evaluation of Capital Market in Bangladesh Through Statistical Measurement

Research paper thumbnail of A Conceptual Framework for Understanding Customer Satisfaction in Banking Sector: The Mediating Influence of Service Quality and Organisational Oath

With the economic intensification of a country is on accelerating mode, role of banking industry ... more With the economic intensification of a country is on accelerating mode, role of banking industry is also
important in this growth. In a hyper-competitive market all commercial banks in Bangladesh are faced with challenges of retaining the existing and attracting new customers. The aim of the research is to take the opinions of different peoples in Rajshahi city, Bangladesh about the service quality in different
commercial banks. Samples of 51 customers who have their bank account with different commercial banks having operations in Rajshahi city are selected on convenience basis. This paper presents an original survey in the banking sector of Rajshahi City, Bangladesh. To achieve the main goal of the
research, the authors of the paper developed questionnaire designed for bank clients. After going for long analysis we have found that five factors playing important role in order to make customer happy regarding the banking services. Therefore, customer satisfaction is the key for many banks to stay alive
in competition.

Research paper thumbnail of Performance Indicators of Banking Sector in Bangladesh: A Comparative Study

The commercial banks like NCBs, PCBs, FCBs & SCBs have been playing a commendable role in achievi... more The commercial banks like NCBs, PCBs, FCBs & SCBs have been playing a commendable role in achieving the economic growth of Bangladesh. Default culture in many of the banks is a chronic problem. The object of the study is to focus the performance indicators of banking activities of Bangladesh through highlighting their profitability, productivity and SWOT mix during the period of 2000-2009. Two hypotheses are tested based on said objectives. This study covers operational information of four NCBs, PCBs, SCBs & FCBs among the 4 NCBs, 26 PCBs, 9 FCBs & 4 SCBs based on secondary data collected from Government & nongovernment publications for a period of 10 years i.e. 2000-2009 as detailed in methodology . The findings of the study reveal the wide fluctuation in interest rates, recovery rates, stuck-up advances, cost of fund, profitability, productivity, earning rates etc. Although the selected banks had the increasing trends in particular dimensions, yet, the average situation deteriorated during the study period. Reduction in stuck-up advances, extensive use of working fund, reducing costs, covering the cost of fund, raising earnings, productivity, implementation of recently developed FSRP of the Ministry of Finance, preventing money laundering activity etc. are demanded to maximize the role of commercial banks in economic advancement of Bangladesh. With the recent market economy concept, introduction of modern technology of banking sector, there is severe competition in the world banking environment. This also requires prudent uses of Bank fund through developing strategic plans and policies based on modern information technology and global knowledge.

Research paper thumbnail of TQM

Research paper thumbnail of SHRM

Research paper thumbnail of BUS ENV

We work with leading authors to develop the strongest educational materials in business, bringing... more We work with leading authors to develop the strongest educational materials in business, bringing cutting-edge thinking and best learning practice to a global market.

Research paper thumbnail of BUS ENV

Research paper thumbnail of Bus Env