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Papers by Darshi De Saram
International Research Symposium on Advancement of Construction Management and Real Estate [CRIOCM], 2004
2004-2005 > Academic research: refereed > Refereed conference pape
Quality in Higher Education, 2005
The 'Teaching and Learning Quality Process Review' (TLQPR) recently completed in Hong K... more The 'Teaching and Learning Quality Process Review' (TLQPR) recently completed in Hong Kong had an emphasis on education quality work. This paper analyses how, from the perspective of academic staff in one university in Hong Kong, the good intentions embedded in that idea ...
Construction coordination is a management function that has received a smallest amount of quality... more Construction coordination is a management function that has received a smallest amount of quality improvement attention than many others. The objective of the thesis is to study the important function of construction coordination , in particular to see if the quality of coordination can be measured in some way. Without the ability to measure, it is difficult to confidently improve the quality of the coordination function. Possibly the industry practitioners have found it difficult to align construction coordination function with the 'classic' quality improvement models of Total Quality because of its process characteristics of Informality, Intangibility, Customers' participation in the processes (Coproduction), Low repetition, Customers not soliciting the service (Unsolicited Service) and Problem solving content involved. To understand how this type of Abstract ii process can be im proved the presen t research d escribed in this thes is te sted th e two hypotheses: H1: Attributes b ased quality measu rement to ols are no t app licable to th e construction coordination processes. H2: The Critical Incident Technique (CIT) is a pract ical method for measuring the quality of construction coordination processes. The bulk of the formal research activity consisted of four experiments. Experiment 1 was co nducted to understa nd the recent construction industry experiences of using the two multi-att ribute quality measurem ent system s, 'Performance Assessm ent Scoring System ' (PASS) and 'Constructio n Quality Assessment System' (CONQUAS), in Hong Kong and Singapore respectively. A study was conducted by a questi onnaire survey followed by a series of in-depth interviews with a sele cted number of th e respo ndents where it was inv estigated whether th e two sy stems are s uccessfully contributing to wards achieving improved custom er satisfaction and c ontinuous im provement of products and processes. Results sho wed that th e usefulness of PASS and CONQUAS as quality im provement tools are flawed because of the mandatory enforcement involved, they are not administered by people involved in the processes, they are used for judgemental purposes, they are unable to furnish statistical evidence of quality, they cannot systematically identify customer expectations, they focus only on the outputs and are based on conformance to specifications instead of customer satisfaction. Based on these lessons learnt , it was decid ed th at th ese two measurement models are not suitable to be used for testing H1 and H2.
Automation in Construction, 2005
ONG Kong construction industry has a very high accident record rate. Highest numbers of accidents... more ONG Kong construction industry has a very high accident record rate. Highest numbers of accidents have occurred due to falling from height. This paper presents a research that was carried out through case studies on 14 sites where personnel were working at a height. The study indicates that 65% of the respondents did not have a safety management system in force while the rest had a reasonably sound system and complied with it. Further, a detailed study was carried out on the circumstances that led to a major accident causing many fatalities. Results point to the fact that safety management systems implemented by most construction companies lack effectiveness. Poor motivation and lack of commitment to eliminate or reduce risks and achieve progressive improvement of safety standards for all risk areas was observed. Findings suggest that financial pressure may have made the companies objectives different from those that are safety related.
Journal of Management in Engineering, 2001
Journal of Management in Engineering, 2004
Engineering, Construction and Architectural Management, 1999
Construction Management and Economics, 2005
Architectural Science Review, 2006
Engineering, Construction and Architectural Management, 1999
International Research Symposium on Advancement of Construction Management and Real Estate [CRIOCM], 2004
2004-2005 > Academic research: refereed > Refereed conference pape
Quality in Higher Education, 2005
The 'Teaching and Learning Quality Process Review' (TLQPR) recently completed in Hong K... more The 'Teaching and Learning Quality Process Review' (TLQPR) recently completed in Hong Kong had an emphasis on education quality work. This paper analyses how, from the perspective of academic staff in one university in Hong Kong, the good intentions embedded in that idea ...
Construction coordination is a management function that has received a smallest amount of quality... more Construction coordination is a management function that has received a smallest amount of quality improvement attention than many others. The objective of the thesis is to study the important function of construction coordination , in particular to see if the quality of coordination can be measured in some way. Without the ability to measure, it is difficult to confidently improve the quality of the coordination function. Possibly the industry practitioners have found it difficult to align construction coordination function with the 'classic' quality improvement models of Total Quality because of its process characteristics of Informality, Intangibility, Customers' participation in the processes (Coproduction), Low repetition, Customers not soliciting the service (Unsolicited Service) and Problem solving content involved. To understand how this type of Abstract ii process can be im proved the presen t research d escribed in this thes is te sted th e two hypotheses: H1: Attributes b ased quality measu rement to ols are no t app licable to th e construction coordination processes. H2: The Critical Incident Technique (CIT) is a pract ical method for measuring the quality of construction coordination processes. The bulk of the formal research activity consisted of four experiments. Experiment 1 was co nducted to understa nd the recent construction industry experiences of using the two multi-att ribute quality measurem ent system s, 'Performance Assessm ent Scoring System ' (PASS) and 'Constructio n Quality Assessment System' (CONQUAS), in Hong Kong and Singapore respectively. A study was conducted by a questi onnaire survey followed by a series of in-depth interviews with a sele cted number of th e respo ndents where it was inv estigated whether th e two sy stems are s uccessfully contributing to wards achieving improved custom er satisfaction and c ontinuous im provement of products and processes. Results sho wed that th e usefulness of PASS and CONQUAS as quality im provement tools are flawed because of the mandatory enforcement involved, they are not administered by people involved in the processes, they are used for judgemental purposes, they are unable to furnish statistical evidence of quality, they cannot systematically identify customer expectations, they focus only on the outputs and are based on conformance to specifications instead of customer satisfaction. Based on these lessons learnt , it was decid ed th at th ese two measurement models are not suitable to be used for testing H1 and H2.
Automation in Construction, 2005
ONG Kong construction industry has a very high accident record rate. Highest numbers of accidents... more ONG Kong construction industry has a very high accident record rate. Highest numbers of accidents have occurred due to falling from height. This paper presents a research that was carried out through case studies on 14 sites where personnel were working at a height. The study indicates that 65% of the respondents did not have a safety management system in force while the rest had a reasonably sound system and complied with it. Further, a detailed study was carried out on the circumstances that led to a major accident causing many fatalities. Results point to the fact that safety management systems implemented by most construction companies lack effectiveness. Poor motivation and lack of commitment to eliminate or reduce risks and achieve progressive improvement of safety standards for all risk areas was observed. Findings suggest that financial pressure may have made the companies objectives different from those that are safety related.
Journal of Management in Engineering, 2001
Journal of Management in Engineering, 2004
Engineering, Construction and Architectural Management, 1999
Construction Management and Economics, 2005
Architectural Science Review, 2006
Engineering, Construction and Architectural Management, 1999