Norman Chervany | University of Minnesota - Twin Cities (original) (raw)
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Papers by Norman Chervany
MIS Research Center Working Papers, 1996
What does the word ‘trust’ mean? Scholars continue to express concern regarding their collective... more What does the word ‘trust’ mean? Scholars continue to express concern regarding their collective lack of consensus about trust’s meaning. Conceptual confusion on trust makes comparing one trust study to another problematic. To facilitate cumulative trust research, the authors propose two kinds of trust typologies: (a) a classification system for types of trust, and (b) definitions of six related trust types that form a model. Some of the model’s implications for management are also outlined.
What does the word ‘trust’ mean? Scholars continue to express concern regarding their collective ... more What does the word ‘trust’ mean? Scholars continue to express concern regarding their collective lack of consensus about trust’s meaning. Conceptual confusion on trust makes comparing one trust study to another problematic. To facilitate cumulative trust research, the authors propose two kinds of trust typologies: (a) a classification system for types of trust, and (b) definitions of six related trust types that form a model. Some of the model’s implications for management are also outlined.
Management Information Systems Quarterly, Jun 1, 1980
ABSTRACT
Information & Management, Jul 1, 1995
This paper describes the results of an experiment that examined the effects of four factors hypot... more This paper describes the results of an experiment that examined the effects of four factors hypothesized to influence the predicted success at various stages of the implementation of a proposed Decision Support System (DSS). The setting for the experiment was the development of an interactive financial budget planning and expense tracking system. The experiment was framed using two basic models: the three-stage change process comprising unfreezing, moving, and refreezing; and second, a model for the management of technological change. The four factors studied were: (a) the time allowed for completion of the systems development and implementation effort; (b) the presence or absence of a champion; (c) the ease with which the managerial change required by the proposed system could be reversed; and (d) the level of success in the preceding stage or stages of the change process. The subjects were mid-level managers and staff attending evening MBA classes at the University of Minnesota.
Proceedings of the 1997 ACM SIGCPR conference on Computer personnel research - SIGCPR '97, 1997
In 1980, systems developers wanted and had a job that was challenging, motivating and satisfying ... more In 1980, systems developers wanted and had a job that was challenging, motivating and satisfying (Couger & Zawacki, 1980.) In the intervening years, the job has changed substantially. New methods including prototyping, Joint Applications Development, Rapid Applications Development, and Object-Oriented methodologies are widely available. New tools such as CASE tools and diagraming tools support the developer’s job. With these changes,
Journal of the Royal Statistical Society. Series A (General), 1975
While researchers have said that trust is vital to customer-vendor relationships, they have said ... more While researchers have said that trust is vital to customer-vendor relationships, they have said little regarding distrust, the flip side of trust. Further, although many researchers agree that distrust is separate from trust, they have not clearly defined and distinguished distrust from trust. We discuss the negative emotion-laden nature of distrust and then define a model of distrust constructs.
The Regional Energy Information System (REIS) is being designed and implemented to collect, organ... more The Regional Energy Information System (REIS) is being designed and implemented to collect, organize, store, and report data from the energy supply/distribution/consumption chain in the state of Minnesota. This system will contain: identification data, energy flow data, and end-use data. The REIS system will allow users to have access to the data base in a variety of ways (i.e., periodic
Decision Sciences, 1983
The personnel assignment problem involva the assignment of people to tasks, projects, etc., in a ... more The personnel assignment problem involva the assignment of people to tasks, projects, etc., in a manner that maximizes a measure of aggregate utility for the assignees subject to several assignment constraints. In addition to computationally efficient solution algorithms, the effective implementation of mathematical models to solve the personnel assignment problem must include data processing systems with comprehensive error checking/resolution procedures, end user reports, documentation, and training. This paper summarizes two successful computer-based systems for solving large-scale personnel assignment problems that frequently occur in university settings. SCAT, the Student-Company Assignment Technique, assigns students to job interview slots. SPAT, the Student-Project Assignment Technique, assigns students to project teams in an MBA field project course. The SCAT and SPAT approaches can be generalized to a wide variety of personnel assignment problems in university, industry, government, and military settings.
Mis Quarterly, Dec 1, 1981
Proceedings of the 1997 ACM SIGCPR conference on Computer personnel research - SIGCPR '97, 1997
In 1980, systems developers wanted and had a job that was challenging, motivating and satisfying ... more In 1980, systems developers wanted and had a job that was challenging, motivating and satisfying (Couger & Zawacki, 1980.) In the intervening years, the job has changed substantially. New methods including prototyping, Joint Applications Development, Rapid Applications Development, and Object-Oriented methodologies are widely available. New tools such as CASE tools and diagraming tools support the developer’s job. With these changes,
JONA: The Journal of Nursing Administration, 2000
The Journal of Financial and Quantitative Analysis, 1970
Trust is a vital relationship concept that needs further conceptual analysis, not just empirical ... more Trust is a vital relationship concept that needs further conceptual analysis, not just empirical testing. Trust has been defined in so many ways by so many different researchers across disciplines that a typology of the various types of trust is sorely needed. This paper justifies and develops such an interdisciplinary typology and defines the constructs within the typology. These constructs, though defined at the personal level, are scalable to various levels of analysis and may be used in various trust situations, including IS/customer relations.
MIS Research Center Working Papers, 1996
What does the word ‘trust’ mean? Scholars continue to express concern regarding their collective... more What does the word ‘trust’ mean? Scholars continue to express concern regarding their collective lack of consensus about trust’s meaning. Conceptual confusion on trust makes comparing one trust study to another problematic. To facilitate cumulative trust research, the authors propose two kinds of trust typologies: (a) a classification system for types of trust, and (b) definitions of six related trust types that form a model. Some of the model’s implications for management are also outlined.
What does the word ‘trust’ mean? Scholars continue to express concern regarding their collective ... more What does the word ‘trust’ mean? Scholars continue to express concern regarding their collective lack of consensus about trust’s meaning. Conceptual confusion on trust makes comparing one trust study to another problematic. To facilitate cumulative trust research, the authors propose two kinds of trust typologies: (a) a classification system for types of trust, and (b) definitions of six related trust types that form a model. Some of the model’s implications for management are also outlined.
Management Information Systems Quarterly, Jun 1, 1980
ABSTRACT
Information & Management, Jul 1, 1995
This paper describes the results of an experiment that examined the effects of four factors hypot... more This paper describes the results of an experiment that examined the effects of four factors hypothesized to influence the predicted success at various stages of the implementation of a proposed Decision Support System (DSS). The setting for the experiment was the development of an interactive financial budget planning and expense tracking system. The experiment was framed using two basic models: the three-stage change process comprising unfreezing, moving, and refreezing; and second, a model for the management of technological change. The four factors studied were: (a) the time allowed for completion of the systems development and implementation effort; (b) the presence or absence of a champion; (c) the ease with which the managerial change required by the proposed system could be reversed; and (d) the level of success in the preceding stage or stages of the change process. The subjects were mid-level managers and staff attending evening MBA classes at the University of Minnesota.
Proceedings of the 1997 ACM SIGCPR conference on Computer personnel research - SIGCPR '97, 1997
In 1980, systems developers wanted and had a job that was challenging, motivating and satisfying ... more In 1980, systems developers wanted and had a job that was challenging, motivating and satisfying (Couger & Zawacki, 1980.) In the intervening years, the job has changed substantially. New methods including prototyping, Joint Applications Development, Rapid Applications Development, and Object-Oriented methodologies are widely available. New tools such as CASE tools and diagraming tools support the developer’s job. With these changes,
Journal of the Royal Statistical Society. Series A (General), 1975
While researchers have said that trust is vital to customer-vendor relationships, they have said ... more While researchers have said that trust is vital to customer-vendor relationships, they have said little regarding distrust, the flip side of trust. Further, although many researchers agree that distrust is separate from trust, they have not clearly defined and distinguished distrust from trust. We discuss the negative emotion-laden nature of distrust and then define a model of distrust constructs.
The Regional Energy Information System (REIS) is being designed and implemented to collect, organ... more The Regional Energy Information System (REIS) is being designed and implemented to collect, organize, store, and report data from the energy supply/distribution/consumption chain in the state of Minnesota. This system will contain: identification data, energy flow data, and end-use data. The REIS system will allow users to have access to the data base in a variety of ways (i.e., periodic
Decision Sciences, 1983
The personnel assignment problem involva the assignment of people to tasks, projects, etc., in a ... more The personnel assignment problem involva the assignment of people to tasks, projects, etc., in a manner that maximizes a measure of aggregate utility for the assignees subject to several assignment constraints. In addition to computationally efficient solution algorithms, the effective implementation of mathematical models to solve the personnel assignment problem must include data processing systems with comprehensive error checking/resolution procedures, end user reports, documentation, and training. This paper summarizes two successful computer-based systems for solving large-scale personnel assignment problems that frequently occur in university settings. SCAT, the Student-Company Assignment Technique, assigns students to job interview slots. SPAT, the Student-Project Assignment Technique, assigns students to project teams in an MBA field project course. The SCAT and SPAT approaches can be generalized to a wide variety of personnel assignment problems in university, industry, government, and military settings.
Mis Quarterly, Dec 1, 1981
Proceedings of the 1997 ACM SIGCPR conference on Computer personnel research - SIGCPR '97, 1997
In 1980, systems developers wanted and had a job that was challenging, motivating and satisfying ... more In 1980, systems developers wanted and had a job that was challenging, motivating and satisfying (Couger & Zawacki, 1980.) In the intervening years, the job has changed substantially. New methods including prototyping, Joint Applications Development, Rapid Applications Development, and Object-Oriented methodologies are widely available. New tools such as CASE tools and diagraming tools support the developer’s job. With these changes,
JONA: The Journal of Nursing Administration, 2000
The Journal of Financial and Quantitative Analysis, 1970
Trust is a vital relationship concept that needs further conceptual analysis, not just empirical ... more Trust is a vital relationship concept that needs further conceptual analysis, not just empirical testing. Trust has been defined in so many ways by so many different researchers across disciplines that a typology of the various types of trust is sorely needed. This paper justifies and develops such an interdisciplinary typology and defines the constructs within the typology. These constructs, though defined at the personal level, are scalable to various levels of analysis and may be used in various trust situations, including IS/customer relations.