Hardware Refund Policy (original) (raw)

Application of these Terms

These terms supplement the terms of the Steam Subscriber Agreement (SSA) for orders of hardware products offered for direct purchase on Steam. The terms of Sections 7 (Disclaimers; Limitation of Liability; No Guarantees; Limited Warranty & Agreement) and 11 (Dispute Resolution; Binding Arbitration; Class Action Waiver) of the SSA that apply to Content and Services apply to Hardware by extension.

Right to Cancel Your Order

For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. To exercise this right, you must inform us of your decision to cancel your order by an unequivocal statement.

The easiest way to do this is by using the online button provided at help.steampowered.com. Simply log in there with your Steam user account, select the order you wish to cancel and the problem you are having, then press the button labeled "I'd like to request a refund".

To meet the cancellation deadline, it is sufficient for you to send your cancellation message before the cancellation period has expired and then send back the goods by following the instructions provided to you no later than 14 days from the day on which you communicate your cancellation to us.

This return program may not be available to you if the Hardware has been modified, abused, or is otherwise no longer in new condition as a result of your testing of the Hardware exceeding what would be possible to you when buying the Hardware in a retail store. In that case, you may be liable for the diminished value of the Hardware due to its treatment while in your possession.

Effects of Cancellation

We will reimburse all payments received from you for the Hardware purchased and will also reimburse delivery charges for shipping the Hardware to you for the least expensive type of delivery offered by us, no later than 14 days after we or our agent received the Hardware. We will use the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise, or your original payment method does not technically support the refund. If the purchase was made from a Steam Wallet, we will reimburse only to that Steam Wallet. In any event, you will not incur any fees as a result of such reimbursement. You will have to bear the direct cost of returning the Hardware.