If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support (original) (raw)

Try these steps if you can't connect to any of these apps or services:

• App Store
• Apple Arcade
• Game Center
• Apple Account Card
• Apple Books
• Apple Music
• Apple Fitness+
• Apple Podcasts
• Apple TV+
• Apple TV Channels
• Apple News
• iTunes Store

Use any web browser to connect to any website. If nothing loads, use another device on the same network to see if it can connect to any website.

• If other devices can access the internet, check your VPN and third-party security software on your device.
• If no other devices can access the internet, turn off your Wi-Fi router, then turn it on again to reset it.

If you still can’t connect to your Wi-Fi network, contact your internet provider for more help. If only your first device can’t connect to the internet, get help with Wi-Fi on your iPhone or iPad, Apple Vision Pro, Apple Watch, Apple TV, or Mac.

If you use cellular service to connect to the internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.

Make sure that the date and time on your device are set correctly for your time zone. If the date and time are incorrect, update them or turn on the option to set date and time automatically. Get more help with date and time.

• On your iPhone, iPad, or Apple Vision Pro: Open the Settings app. Tap General, then tap Date & Time.
• On your Mac: Choose Apple menu  > System Settings, click General, then click Date & Time.
• On your Apple TV: Open the Settings app. Click General, then click Date and Time.

If you can, try to connect using a different network. If you're able to connect using a different network, contact your network administrator or internet service provider to report the issue.

If you've tried all of the above steps and you still can’t connect, try again later. A service outage might have recently started.

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Published Date: October 01, 2024