I use Claude in Amazon Bedrock. Who do I contact for customer support inquiries? (original) (raw)

Contact AWS Support for Claude in Amazon Bedrock support inquiries or reach out to your AWS account manager. For community-based support, visit AWS re:Post.

How can I get a refund for my usage through Amazon Bedrock?

If you're using Claude through AWS Bedrock, your usage is non-refundable. If you are a customer with a private offer and direct contract with Anthropic for your Bedrock usage, you can reach out to your Anthropic relationship manager for additional assistance.

Note: For Japanese Customers using Bedrock,Anthropic will register for Japanese Consumption Tax once it becomes a Japanese Consumption Taxpayer by exceeding the legal thresholds (at the earliest as of FY2026).

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