Safeguards warnings and appeals (original) (raw)

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Safeguards warnings and appeals

Please Note: Our response times are currently longer than normal due to our recent launch and an increase in email volume. We will reply to your appeal/email as soon as we can and we ask for your patience in the meantime.

Appeals

As part of our safety process, we may ban an account for a variety of reasons:

If you feel your account has been wrongly suspended or terminated, please go to claude.ai, log in with your banned account, and fill out the appeal form linked below. Our Safeguards team can further investigate why your account was disabled.

Warnings

As part of our safety process, we warn users if we believe their prompts are violating our Usage Policy. For API customers, these warnings are linked to ongoing thresholds of violative behavior across their entire API account.

If you believe we’ve made a mistake in issuing you a warning, please email [email protected] with the details of your situation and your account information.

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