How to get support (original) (raw)

This guide explains how to get support for your Claude or Console account. Different support options are available depending on your plan.

Pro and Max plans, Team and Enterprise plan Owners, and Console Admins

You have full access to:

While we don't offer phone or live chat support, our Product Support team will gladly assist you through our support messenger.

Seeking support for Claude

Seeking support for the Claude API or Console

Seeking support for any account type from the Help Center

Users who are logged in to their Claude or Console accounts will be able to click the icon in the lower right corner of any Help Center page to open the support messenger and start chatting with Fin.

Team and Enterprise plan non-Owners, and Console non-Admins

You’ll chat with Fin, an AI support agent, to help answer your questions.

Team plans and Console organizations

Human specialist support is not directly available for your account seat type. If Fin can't find a resolution and you need to escalate to our human team of specialists, your account's Primary Owner, Owner, or Console Admin can reach out on your behalf.

Enterprise plans

Primary Owners and Owners can designate support contacts: members who can reach human support without holding an Owner role. If you're a designated support contact, you'll have the option to wait for a human when chatting with Fin. Otherwise, Fin will handle your conversation, and if escalation is needed, your account's Primary Owner, Owner, or a designated support contact can reach out on your behalf.

Free Claude users

Free Claude.ai users have access to:

To get support:

Unable to log in?

If you can't access your account, we can still help with:

To request assistance:

About subscription support

If you're a paid subscriber having trouble accessing your account, our team can:

Designated point of contact for users in the EU

Report compliance concerns - UK and Australian users

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