Compare Voice subscriptions - Google Workspace Admin Help (original) (raw)

Whether you're a single user, small business, or a large international organization, you can buy a Google Voice plan to meet your needs.

Your organization can choose one of these plans to cover users who need Voice. Employees get a phone number to use from any device, with intelligent spam call protection and voicemail transcription. Voice integrates with Google Meet and Google Calendar, with more integrations coming.

Note: Google Voice also has a free version with basic features for personal use. For details, go to About Google Voice account types.

Review Voice subscriptions
Google Voice Starter Ideal for individuals, entrepreneurs, or small businesses who need premium telephony features, including call forwarding to linked numbers and voicemail transcripts. Available to individual users with a Gmail account (@gmail.com). Or, you can purchase it as an add-on to Google Workspace if your business has up to 10 users.
Google Voice Standard Ideal for organizations of any size who need additional business telephony features such as multi-level automated attendants, ring groups, and desk phones
Google Voice Premier Ideal for multinational businesses and those who need advanced features, such as advanced reporting with BigQuery and automatic call recording

Compare Voice availability by plan

| | Get Voice with a personal Gmail account | Add Voice to your Google Workspace plan | | | | | ---------------------------------------------------------- | ------------------------------------------- | --------------------------------- | -------------------------------- | ---------------------------------- | | | Starter 10USDperuser/month∣Starter10 USD per user / month | Starter 10USDperuser/month∣Starter10 USD per user / month | Standard 20USDperuser/month∣Premier20 USD per user / month | Premier 20USDperuser/month∣Premier30 USD per user / month | | | Number of users | One | Up to 10 | Unlimited* | Unlimited* | | Plan availability | U.S. only | 14 countries | 14+ countries | 14+ countries | | Supported organizational calling locations | Domestic only | Domestic only | Domestic & regional | Domestic, regional & international | | Sign up with a personal Gmail address (ends in @gmail.com) | ✔ | | | |

* To add more than 50 users in Voice Standard and Voice Premier plans, you need to increase the number of licenses, which requires an upfront payment. You can then assign Voice licenses to users.

Compare Voice features by plan

| | Get Voice with a personal Gmail account | Add Voice to your Google Workspace plan | | | | | -------------------------------------------------------- | ------------------------------------------- | ------- | -------- | ------- | | Features | Starter | Starter | Standard | Premier | | Unlimited text messages* (in available markets) | ✔ | ✔ | ✔ | ✔ | | Forward calls to linked numbers | ✔ | ✔ | ✔ | ✔ | | Voicemail transcripts | ✔ | ✔ | ✔ | ✔ | | Android & iOS mobile apps | ✔ | ✔ | ✔ | ✔ | | Web app | ✔ | ✔ | ✔ | ✔ | | Technical support | 24/7 | 24/7 | 24/7 | 24/7 | | Service Level Agreement (SLA) | ✔ | ✔ | ✔ | ✔ | | Use & activity reporting | ✔ | ✔ | ✔ | ✔ | | Calls to the U.S. from any Voice number** | ✔ | ✔ | ✔ | ✔ | | Calls to Canada from a Canadian or U.S. Voice number** | ✔ | ✔ | ✔ | ✔ | | Calls to most European countries from within Europe** | ✔ | ✔ | ✔ | ✔ | | Google Fi compatible (U.S. only) | ✔ | ✔ | ✔ | ✔ | | On-demand call recording | ✔ | ✔ | ✔ | ✔ | | Desk phone & ATA support | ✔ | ✔ | ✔ | ✔ | | 3-way calling | ✔ | ✔ | ✔ | ✔ | | Do not disturb based on Calendar working hours | | ✔ | ✔ | ✔ | | Identify incoming Google Meet calls | | ✔ | ✔ | ✔ | | SIP Link | | | ✔ | ✔ | | Automated attendants | | | ✔ | ✔ | | eDiscovery for calls, text messages & voicemail | | | ✔ | ✔ | | Ring groups | | | ✔ | ✔ | | Call delegation | | | ✔ | ✔ | | Automatic call recording | | | | ✔ | | Export Voice activity to BigQuery | | | | ✔ |

* If you send many text messages in a short period, or recipients mark your messages as spam, Voice may temporarily restrict you from sending more messages.
** For a complete list of rates for your Voice number, refer to Google Voice calling rates. These rates are not available for SIP Link.

If you're in a country where first-party calling is not available, you can use SIP Link with an add-on Voice subscription. To connect phone numbers from a carrier to Google Voice, you need to purchase an SIP Link Standard or Premier subscription.

For the list of SIP Link subscription-only countries, go to Rules for SIP Link subscription-only countries.

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